Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Factor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Factor: Easy Method
What is Factor
Service overview
Factor (also known as Factor75) is a prepared-meal delivery subscription service that sends ready-to-eat or heat meals on a recurring basis. The service focuses on convenience, nutrition and fresh ingredients for customers who prefer pre-made meals.
Who it's for
Factor is primarily aimed at busy individuals seeking portion-controlled, dietitian-backed meals without cooking. It currently appears to ship mainly within the contiguous United States rather than New Zealand.
How to cancel Factor
Cancel via website (recommended)
- Log into your account at Factor website.
- Go to "Plan Settings."
- Scroll down and click the "Deactivate My Plan" button, select a cancellation reason and confirm.
- You should receive a confirmation email after deactivation.
Cancel via mobile app or direct contact
- In the mobile app: Settings → Plan Management → Deactivate Plan and confirm the request.
- Or contact support by phone at (888) 573-5727 or by email to help@factor75.com, providing your full name, account email and cancellation reason.
- Keep a copy of any confirmation email or support ticket number for your records.
What happens when you cancel
Access and deliveries
After deactivating your plan you will no longer receive future weekly boxes once cancellation is processed before the cutoff. If you miss the weekly cutoff you may still be charged for and receive the next shipment.
Account and data
Your account typically remains accessible to view past orders and settings unless you request account deletion. Cancellation stops recurring billing but does not necessarily delete your account data.
Will I get a refund?
General refund policy
Factor generally does not provide refunds once an order has been processed or shipped. If you cancel after the weekly cutoff you will usually still be charged and receive that week's meals.
Exceptions and remedies
- In rare cases, customer service may issue credits or a courtesy refund for clearly erroneous or duplicate charges, but such outcomes are not guaranteed.
- Multiple user reports indicate refunds are often declined and credits are commonly offered instead.
- If product quality or delivery failures occur, you may request remedy through customer support and refer to your local consumer rights (see section on New Zealand rights).
Factor plans and pricing
Plans available
Factor offers subscription plans with varying meal counts per week and add-on options. Exact plan structure may change over time.
Pricing note
No verified New Zealand pricing (NZD) is publicly available for Factor. Factor primarily ships within the contiguous United States, so New Zealand pricing is not provided here.
| Plan | Meals per week | Price (NZD) | Notes |
|---|---|---|---|
| Typical weekly plan | Varies | Varies | Varies |
| Family / Larger plans | Varies | Varies | Varies |
| Add-ons / snacks | Varies | Varies | Varies |
Your consumer rights in New Zealand
Relevant law
New Zealand consumers are protected by the Consumer Guarantees Act (CGA), which requires services to be provided with reasonable care and skill, within a reasonable time, and as agreed.
How the CGA applies
- If Factor fails to deliver as agreed, provides poor quality food or makes cancellation unduly difficult, CGA protections can apply despite a provider's terms.
- Where a foreign business's terms conflict with the CGA, the CGA protections override those terms for New Zealand consumers.
- You can seek remedy such as a refund, credit or cancellation without penalty if the service fails to meet CGA standards.
Customer experiences
Positive feedback
Many users praise Factor for taste, convenience, freshness and nutritional balance. Some customers report helpful dietitian support and straightforward deliveries.
Negative feedback and common issues
Frequent complaints include difficulty cancelling or skipping, being charged after cancellation, late or missing deliveries, and unhelpful customer service responses.
Documentation checklist
What to gather before contacting support
- Your Factor account email and full name.
- Order number(s) or shipment dates affected.
- Screenshot or copy of cancellation confirmation if available.
- Relevant timestamps showing attempted cancellation (time/date) and any support correspondence.
Evidence to support refund or dispute
- Photos of damaged or missing items, if applicable.
- Delivery tracking information showing failures or delays.
- Any billing statements showing unexpected or duplicate charges.
Common mistakes
Missing the weekly cutoff
A common mistake is attempting to cancel after the weekly cutoff (Wednesday 11:59 PM Central Time). If you miss that deadline you will likely be charged and receive the next box.
Not keeping confirmation and timelines
Another error is not saving cancellation confirmation emails or support ticket numbers. Without proof, disputes about whether cancellation occurred can be harder to resolve.
Comparative recap
Quick comparison
This table summarizes key differences between Factor and a generic alternative meal service to help New Zealand consumers assess options.
How to use this table
Use the rows to compare cancellation ease, refund likelihood, delivery coverage, pricing availability and common review themes when researching meal services.
| Feature | Factor | Generic alternative |
|---|---|---|
| Cancellation method | Website: Plan Settings → Deactivate My Plan; app or phone/email | Varies by provider; some offer in-app cancel while others require support contact |
| Refunds | Generally no refunds after processing/shipping; credits possible in rare cases | Varies; some providers offer more flexible refunds or trial periods |
| Delivery area | Mainly contiguous United States (NZ shipping not standard) | Varies - many local providers deliver within New Zealand |
| Pricing | Varies | Varies |
| Customer reviews | Mixed - strong praise for meals, recurring complaints about cancellations and delivery problems | Varies by company; look for local reviews and consumer protections |
After cancelling
Follow-up steps
- Save your cancellation confirmation email or support ticket number.
- Check your payment method for unexpected charges and retain bank statements if disputing a charge.
Helpful links and contacts
- Factor website: https://www.factor75.com
- Email Factor support: help@factor75.com
- New Zealand Consumer Protection (CGA info): https://www.consumerprotection.govt.nz/
- Commerce Commission (consumer guidance): https://comcom.govt.nz/
Address
Company address (US)
Factor 75, LLC
2302 W Indian Trail, Aurora IL 60506, United States of America
Notes about New Zealand contact
No New Zealand postal address for Factor was found. Cancellations and disputes appear to be handled via the online account, app, email or US phone support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.