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Cancel FUNCTION OF BEAUTY
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Function Of Beauty service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Function Of Beauty: Easy Method
What is Function Of Beauty
Overview
Function Of Beauty is a company that sells customised haircare products, including personalised shampoos, conditioners and treatments created from a quiz-driven formulation process.
The products are typically sold as one-off purchases or subscription orders that deliver on a recurring schedule set by the customer.
How their service works
Customers complete an online quiz to select goals, scent and appearance, producing a bespoke formula that is mixed per order.
Because each item is customised, Function Of Beauty treats processed orders as made-to-order and limits returns and refunds accordingly.
How to cancel Function Of Beauty
Cancel via website (recommended)
- Log in to your account at functionofbeauty.com.
- Go to "My Subscriptions" and choose "Cancel Subscription".
- Note: Cancellation through your account applies to the next scheduled delivery only; orders already processed or billed cannot be cancelled or refunded.
Cancel via email or support
- Email hello@functionofbeauty.com with your account details and order number to request cancellation or assistance.
- You can also request a one-time reformulation for satisfaction issues within 60 days, but this is not a refund.
- If you purchased through the App Store or Google Play, you should check platform purchase terms - Function Of Beauty provides no specific App Store/Play cancellation policy.
What happens when you cancel
Effect on upcoming deliveries
Cancelling via your account will stop future renewals and apply to the next scheduled delivery only.
If an order has already been processed or billed before you cancel, that order will not be stopped or refunded.
Account, confirmations and data
You should receive a cancellation confirmation email; keep it for your records in case of disputes.
Your account and purchase history remain accessible unless you delete your account; any saved preferences may be retained by the company.
Will I get a refund?
Standard refund policy
Function Of Beauty states that all orders are non-refundable once processed because products are customised.
Therefore change-of-mind refund requests for processed subscription orders are generally not accepted.
Exceptions and remedies
- If your customised product is faulty, wrong, or defective, refunds for those items can be issued and take about 7 - 10 business days to process.
- If your product does not meet expectations, you may request a one-time reformulation within 60 days under the "You x Function" policy; this is a replacement/formulation, not a refund.
- Keep photos, order numbers and correspondence to support any defect claim or reformulation request.
Function Of Beauty plans and pricing
Third‑party NZ reseller prices
| Plan | Price (NZD) | Period | Features | Source |
|---|---|---|---|---|
| Peach shampoo & conditioner set (third-party reseller) | NZ$93.10 | One-off purchase | Peach shampoo and conditioner set, 16 oz each | Third-party NZ reseller |
| Curl Care bundle (third-party reseller) | NZ$32.15 | One-off purchase | Includes co-wash (16 fl oz) and leave-in conditioner (8 fl oz) | Third-party NZ reseller |
| Pro recovery conditioner mask (third-party reseller) | NZ$30.00 | One-off purchase | Custom conditioner mask for wavy, damaged hair | Third-party NZ reseller |
Official pricing note
No official New Zealand dollar subscription or plan pricing from Function Of Beauty was located.
If you are in New Zealand, expect US-based pricing or third-party reseller pricing to apply, and check local sellers for one-off items.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA you have the right to remedies (repair, replace or refund) if goods are faulty, not of acceptable quality, not as described, or not fit for purpose.
These statutory rights cannot be overridden by a retailer's "no refunds" sign or policy.
Change-of-mind and retailer policies
- There is no legal right to a refund for change of mind in NZ; retailers may offer returns but are not required to do so.
- Any "no refunds" statements cannot lawfully deny CGA rights and may be misleading.
- See official guidance at consumer.org.nz.
Customer experiences
Positive feedback
- Many customers praise the quiz experience, variety of scents and colours, and find the formula effective.
- Some reviews note quick shipping and a high-quality product for initial purchases.
Negative feedback
- Numerous complaints describe difficulty cancelling subscriptions, unexpected charges, or subscriptions being reactivated after cancellation.
- Customers frequently report slow or unhelpful customer service, sent products despite cancellation, and frustration leading to bank chargebacks.
- There are also criticisms about pricing - smaller quantities at higher cost and undocumented price changes.
Documentation checklist
Before you contact support
- Account email and full name used for the order.
- Order number(s) and dates of purchase or renewal.
- Screenshot of your subscription page showing status, and any cancellation attempts.
If you need to make a defect or billing claim
- Photos of damaged, wrong or defective items.
- Copies of confirmation and cancellation emails, and any chat transcripts.
- Bank or card statements (redact unrelated transactions) if disputing charges.
Common mistakes
Missing the cancellation window
Many customers assume cancelling anytime stops the next order; in reality, cancellation applies only to the next scheduled delivery and must occur before the order is processed.
If an order is already processed or billed, it cannot be cancelled or refunded as per company policy.
Relying solely on platform cancellations
Purchases through the App Store or Google Play may be governed by those platforms' terms; Function Of Beauty provides no specific guidance for these channels.
Assuming app-platform cancellation automatically informs Function Of Beauty can lead to unexpected charges - always verify with Function Of Beauty support too.
Comparative recap
Quick comparison table
| Aspect | Function Of Beauty policy | New Zealand consumer position |
|---|---|---|
| Cancellation method | Cancel via account "My Subscriptions" or email support; effective for next delivery only | You can still pursue remedies under the CGA for faulty goods despite seller policies |
| Refunds | No refunds for processed customised orders; refunds for defective/wrong items (7 - 10 business days) | Under CGA you may be entitled to repair, replacement or refund for faulty goods |
| Reformulation window | One-time reformulation available if requested within 60 days (not a refund) | Statutory remedies still apply if goods are faulty or not fit for purpose |
| Common consumer issue | Difficulty cancelling subscriptions and unexpected charges reported | Keep records and escalate with your bank or Consumer Protection if rights are denied |
Key takeaways
- Cancel via your Function Of Beauty account before the next billing/processing date to stop future deliveries.
- Processed customised orders are generally non-refundable; contact support promptly for defects or reformulation within 60 days.
After cancelling
What to monitor
Watch for a cancellation confirmation email and verify that future renewals are not charged to your card.
Check your subscription page for "Cancelled" or "Inactive" status and save screenshots.
Further actions and links
- Function Of Beauty FAQ: functionofbeauty.com/pages/faq
- Terms and conditions: functionofbeauty.com/pages/terms-conditions
- NZ consumer guidance on returns and refunds: consumer.org.nz
- Legal notes on refund policies in NZ: sprintlaw.co.nz
Address
Corporate mail
Function Of Beauty corporate mailing address (US):
166 Crosby Street, 10th Floor, New York, NY 10012, United States
Sending from New Zealand
If you prefer to send a letter from NZ, use your local postal service and include tracking. There is no separate NZ office listed.
However, cancelling via your online account or emailing hello@functionofbeauty.com is usually faster and recommended.