Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Loot Crate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Loot Crate: Simple Process
What is Loot Crate
Service overview
Loot Crate is a US-based subscription service that delivers monthly themed boxes of pop-culture collectibles and merchandise. Boxes are sold and billed in US dollars and shipped internationally, including to New Zealand.
How subscriptions work
You subscribe to a recurring plan (monthly or multi-month) and Loot Crate ships a crate each billing period. Some plans are managed directly on LootCrate.com; others are purchased as in-app subscriptions via the App Store or Google Play.
How to cancel Loot Crate
Cancel direct (web) subscriptions
- Log in to your account at lootcrate.com.
- Go to Account > Subscriptions or Billing, locate the active crate subscription, and choose Cancel.
- Cancel at least 48 hours before your next renewal to avoid being charged for the next period.
- If you cannot cancel in your account, contact Loot Crate customer support via the website support/contact form or email support as shown in your account.
Cancel in-app (App Store / Google Play) subscriptions
- If you subscribed through the Apple App Store or Google Play, cancel via your Apple or Google subscription settings - not via Loot Crate’s website.
- Open your device’s subscriptions settings, find the Loot Crate subscription, and select Cancel Subscription. Platform rules and timing apply.
- In-app subscriptions cannot be cancelled from Loot Crate’s website; use the platform used to purchase the subscription.
What happens when you cancel
Access after cancellation
If you cancel a web (direct) subscription in time, you retain access to that subscription until the end of the current paid term. You will continue to receive that period’s crate if already billed.
Billing and data
Cancellation prevents future renewals but does not automatically prorate or refund the current term. Loot Crate retains billing and account records per its Terms of Service.
Will I get a refund?
Standard refund policy
- Loot Crate generally does not offer refunds for canceled subscriptions mid-term; refunds are discretionary and exclude shipping costs.
- Cancellation does not prorate the current period - you can use the subscription until the period ends but will not receive a partial refund.
Exceptions and fees
- Multi-month subscriptions have early-termination fees: US$30 for 6-month plans and US$60 for annual plans.
- Missing or damaged items reported within 30 days of shipping are prioritised for replacement; if replacement is unavailable, a refund (excluding shipping) may be issued.
- All refunds and exceptions are handled at customer support’s discretion and subject to the Terms of Service.
Loot Crate plans and pricing
Standard plan summary
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly Crate | US$29.99 + shipping (converted to NZD by your payment provider) | Monthly | 3+ pop culture collectibles delivered each month |
Pricing notes
Loot Crate charges in US dollars and ships to New Zealand. Final NZD cost depends on your payment provider’s exchange rate and any card fees.
Your consumer rights in New Zealand
Key legal protections
Under the Fair Trading Act 1986 and the Consumer Guarantees Act, New Zealand consumers are protected against misleading or deceptive conduct and entitled to remedies for goods or services not of acceptable quality.
How this affects Loot Crate claims
- Claims such as “no refunds” may be unenforceable where goods or services fail to meet statutory guarantees.
- If Loot Crate refuses a legitimate remedy for faulty, missing or undelivered goods, NZ law may provide alternative avenues for complaint or enforcement.
For general context on the law see Fair Trading Act 1986.
Customer experiences
Positive feedback
Some New Zealand reviewers report fondness for past Loot Crate offerings and nostalgia from the contents, but genuinely positive NZ reviews are relatively rare.
Negative feedback
Numerous NZ Trustpilot reviews report problems such as non-delivery, poor customer service, refusal of refunds, and damaged or used items on arrival.
Examples of complaints include claims of never receiving crates and being unable to secure refunds or satisfactory responses. See NZ Trustpilot for specifics: nz.trustpilot.com.
Documentation checklist
What to gather before contacting support
- Order number(s) and subscription ID shown in your Loot Crate account.
- Account email used to subscribe and payment method details (last 4 digits).
- Dates: order date, shipment date, and attempted delivery dates.
Evidence for missing/damaged items
- Tracking number and courier messages or screenshots.
- Photographs of damaged or incorrect items and packaging.
- Copies of any correspondence with Loot Crate support and timestamps.
Common mistakes
Missing the 48-hour cancellation window
A common error is cancelling too close to renewal. Direct cancellations must be completed at least 48 hours before the next charge to avoid being billed for the next period.
Trying to cancel the wrong way
Another frequent mistake is attempting to cancel an App Store or Google Play subscription from Loot Crate’s website. In-app subscriptions must be cancelled via Apple or Google subscription settings.
Comparative recap
Quick comparison
| Subscription type | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web (direct) subscription | Account > Subscriptions or contact support; cancel ≥48 hours before renewal | Generally no; discretionary; no prorate; shipping excluded | Keep order records; can use service until term end |
| In‑app (App Store / Google Play) | Cancel via Apple or Google subscription settings | Subject to the platform’s refund rules | Cannot be cancelled from Loot Crate website |
| Multi‑month plans (6‑month / annual) | Cancel via account or platform depending on purchase method | Early termination fees apply: US$30 (6‑month), US$60 (annual); refunds discretionary | Fees deducted for early cancellation per Terms of Service |
After cancelling
Monitor charges and records
After cancellation, watch your bank or card statements for any unexpected charges and retain screenshots of your cancellation confirmation.
Helpful links and next steps
- Loot Crate Terms of Service: lootcrate.com - Terms of Service
- NZ Trustpilot reports: nz.trustpilot.com
- Apple subscription management: Apple - manage subscriptions
- Google Play subscriptions help: Google Play - manage subscriptions
Address
Mailing address (US)
Loot Crate, Attn: Customer Service, 3401 Pasadena Ave, Los Angeles, CA 90031‑1929, United States.
Notes about New Zealand customers
There is no specific New Zealand postal address publicly listed for cancellations or returns. Cancellation is typically completed via your Loot Crate account or by contacting support through the website.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.