Cancel LOVEHONEY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lovehoney service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lovehoney: Easy Method
What is Lovehoney
Overview
Lovehoney is an online retailer specialising in adult products, lingerie and sexual wellbeing items serving New Zealand customers through a local site.
The site offers individual product sales, product information, returns options and customer support specific to the New Zealand region.
Services offered
Lovehoney NZ sells one-off products rather than subscription plans, and provides returns, a 100 Day Pleasure Guarantee and a one-year product warranty.
Delivery is generally discreet and customers can access help pages for returns, cancellations and warranty claims.
How to cancel Lovehoney
Website orders
- Once an order is placed on the Lovehoney New Zealand website you cannot cancel the order via the website.
- If you change your mind after ordering, the practical route is to return the item under Lovehoney’s Returns Policy once you receive it.
- See Lovehoney’s cancellation help page: Cancel an order (Lovehoney NZ).
App Store and Google Play purchases
- Lovehoney provides no specific instructions for App Store or Google Play purchases in their help pages.
- In-app or platform purchases are typically managed via Apple or Google subscription/purchase settings rather than Lovehoney directly.
What happens when you cancel
Access and delivery
Because website orders cannot be cancelled once placed, there is no immediate change to shipping once the order is processed.
If you return a delivered item, normal processing times for returns and refunds/vouchers will apply as per the returns policy.
Renewals and data
Lovehoney NZ operates on one-off product sales rather than recurring plans, so there are no automatic renewals to cancel for standard orders.
Your account data remains available for order history, returns and warranty claims unless you request account deletion through customer support.
Will I get a refund?
Standard returns (30 days)
- Most items can be returned within 30 days from the date of purchase if they are unopened, unused and with tags/packaging intact.
- Exchanges are not available; refunds are issued according to the Returns Policy linked below.
- See full returns guidance: Returns Policy (Lovehoney NZ).
100 Day Pleasure Guarantee and warranty
- There is a '100 Day Pleasure Guarantee' for sex toys and bondage items: you may return one item per order within 100 days for a gift voucher, at Lovehoney’s discretion.
- All purchases are also covered by a 1-year product warranty; faulty items may be repaired or replaced within that period.
- Note: returns for hygiene-sensitive items must meet the unopened/unused condition to qualify for refund or voucher.
Exceptions and legal notes
There is no statutory 14-day cooling-off right under Lovehoney NZ’s terms; that right applies to EU/UK consumers only.
Under New Zealand consumer law, you may still have remedies if goods are not of acceptable quality, not fit for purpose, or not as described.
Lovehoney plans and pricing
Pricing model
Lovehoney New Zealand sells individual products as one-off purchases rather than subscription plans or ongoing services.
The example below shows a typical product price taken from the NZ site.
Example product pricing
| Plan / Product | Price | Period | Features |
|---|---|---|---|
| Product Example - Lovehoney Magic Bullet 10 Function Bullet Vibrator | NZ$26.95 | One-off purchase | Compact bullet vibrator, 10 vibration functions, silicone |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law gives buyers rights where goods are not of acceptable quality, not fit for purpose, or not as described.
These legal protections exist independently of Lovehoney’s own returns, voucher or warranty policies.
How this affects returns and refunds
- If a product is faulty or misdescribed, you may be entitled to a remedy under NZ law even if Lovehoney’s policy proposes a voucher.
- For hygiene-sensitive items, Lovehoney requires unopened/unused condition for standard returns; defects should be handled under warranty or consumer law.
Customer experiences
Positive feedback
Many New Zealand customers praise Lovehoney for fast, discreet delivery and good product quality in Trustpilot reviews.
Reviewers also highlight detailed product information and a straightforward ordering experience as strengths.
Negative feedback
Complaints include inconsistent sizing for lingerie, occasional delivery delays and confusion about origin when items ship from Australia.
Some customers report faulty products or slow customer service responses; these appear in a minority of reviews.
Documentation checklist
Essential items to gather
- Order number and date (from your confirmation email).
- Product name and SKU as listed in your order.
- Proof of purchase (email receipt or payment record).
Supporting evidence for refunds or warranty
- Photos of the product and packaging showing condition and any faults.
- Notes on how the item was used and when the fault was noticed.
- Keep original tags/packaging if you intend to return under the 30-day policy.
Common mistakes
Attempting to cancel after ordering
Many customers try to cancel via the website after placing an order; Lovehoney NZ does not allow cancellations once an order is placed online.
The correct route is to return the item after delivery under the Returns Policy if eligible.
Misunderstanding the cooling-off period
Assuming a 14-day EU-style cooling-off right can lead to disappointment; that right does not apply under Lovehoney NZ terms.
Rely on NZ consumer law for faulty goods, and Lovehoney’s stated 30-day and 100-day return options for change-of-mind or pleasure guarantees.
Comparative recap
Quick feature comparison
| Feature | Lovehoney New Zealand | App Store / Google Play purchases (typical) |
|---|---|---|
| Ability to cancel after ordering | Not possible on the website; return after delivery instead | Managed via Apple/Google platform controls |
| Refund / return window | 30 days for most items; 100-day voucher option for one toy per order | Platform refund policies vary by store/operator |
| Warranty | 1-year product warranty for faults | Depends on the seller; platform may facilitate refunds |
| Subscriptions / plans | No subscription plans; one-off product sales only | Subscriptions handled via platform if offered |
After cancelling
Next steps for returns and refunds
If you cannot cancel an order, wait for delivery and then start a return via the Returns Policy page linked below.
Provide the documentation checklist items and photos to speed up processing of refunds, vouchers or warranty claims.
Useful links and contact pages
- Cancel an order (Lovehoney NZ)
- Returns Policy (Lovehoney NZ)
- Order return and 100 Day Pleasure Guarantee (Lovehoney NZ)
- Terms and warranty information (Lovehoney NZ)
Address
Returns and postal address
Returns for Lovehoney NZ are handled via Lovehoney Australia’s postal address listed for returns.
Lovehoney Australia Pty, 133B Lavarack Avenue, Eagle Farm QLD 4009, Australia.
Other enquiries
For trade or press enquiries, separate international addresses may be provided on Lovehoney’s site; use the help pages for the correct contact channel.
For platform or app-store purchase issues, contact Apple or Google support directly for in-app purchase management.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.