Cancel Mealpal: Complete Guide

What is Mealpal

Overview

MealPal was a subscription-based meal booking service that allowed members to reserve meals from partner restaurants in advance for a set weekly or monthly fee.

Status in New Zealand

MealPal New Zealand Limited previously operated in New Zealand but has been removed as an active company. The recorded service address is now the legal service agent for the company.

How to cancel Mealpal

Cancel through the app or website

• Open the MealPal app or website and sign in to your account.
• Find the subscription or account settings section (often under "Account", "Subscription" or "Billing").
• Select "Cancel subscription" or the equivalent option and follow on-screen prompts.
• Save screenshots or download any confirmation messages you receive for your records.

Cancel by written notice or postal delivery

• If you cannot cancel online, send a written cancellation notice with your account details and signature to the legal service agent address below.
• Include your full name, registered email, subscription plan, and the date you want cancellation to take effect.
• Send the letter by tracked post and keep the tracking receipt as proof of delivery.

What happens when you cancel

Access after cancellation

Typically, cancelling prevents future renewals but does not always remove access immediately.

You may retain access until the end of your paid period (e.g., end of month or year) depending on the terms you accepted.

Renewal and billing

When cancellation is successful, auto-renewal should stop and you should not be charged for subsequent periods.

Confirm any upcoming charges by checking your bank or card statements and the confirmation message from MealPal.

Account data and retention

MealPal may retain account and ordering records for a period set by its privacy policy or legal obligations.

If you want data removed, request deletion in writing and keep a copy of the request and any responses.

Will I get a refund?

Standard refund policy

Refunds depend on the terms of your subscription and MealPal's specific policy at the time you subscribed.

• Monthly subscriptions are commonly non-refundable for periods already used, but partial refunds may apply in some cases.
• Annual subscriptions may have prorated refund rules or separate terms - check your user agreement.

Exceptions, disputes and how to seek one

• If a service failure or misrepresentation occurred, request a refund in writing and provide evidence (screenshots, receipts).
• If the company does not respond or refuses a justified refund, consider contacting your card issuer about a chargeback or lodging a complaint with a consumer agency.
• Keep all communications and proof of attempts to resolve the issue directly with MealPal.

Mealpal plans and pricing

Published plans

Notes on pricing

These prices are confirmed only from a 2019 source; no recent (2024 - 2025) NZD pricing could be found.

App Store listings did not show specific NZD pricing; expect potential variation if plans are reintroduced or updated.

Your consumer rights in New Zealand

Relevant statutes and protections

Consumers in New Zealand are protected by the Consumer Guarantees Act and the Fair Trading Act for goods and services.

These laws cover misrepresentation, unfair contract terms, and guarantees that services will be provided with reasonable care and skill.

How to enforce your rights

• First, attempt resolution directly with the company in writing and keep records.
• If unresolved, contact your payment provider for a chargeback or dispute the transaction.
• Consider filing a complaint with Commerce Commission or seeking guidance from Consumer NZ.

Customer experiences

Common complaints

Public reports commonly mention billing confusion, difficulty cancelling, and inconsistent refunds.

Some customers reported needing multiple contacts to obtain confirmation of cancellation or refund decisions.

Positive feedback

Where services operated smoothly, customers praised convenience, meal selection variety, and cost savings compared with à la carte purchases.

Positive experiences typically included clear confirmation emails and timely customer support.

Documentation checklist

What to collect before or after cancelling

• Account username and registered email address.
• Subscription plan name, start date, and payment receipts.
• Screenshots of cancellation confirmation or in-app messages.
• Copies of any written notices sent to the legal agent or support email.

How to store evidence

• Keep digital copies in a secure folder and print a hard copy if sending postal mail.
• Use tracked postage and retain tracking and delivery receipts for postal notices.

Common mistakes

Missing confirmation

Many account holders assume cancellation succeeded without saving confirmation. Always capture a screenshot or save the confirmation email.

If no confirmation appears, follow up immediately and send a written notice to the agent address.

Timing and billing assumptions

Users sometimes cancel mid-period expecting a refund or immediate loss of access. Check your terms - access often continues until period end.

Also verify renewal dates; cancelling too late in a billing cycle can result in being charged for the next period.

Comparative recap

Plan comparison summary

Key takeaways

• Keep clear records of cancellation requests and confirmations.
• Expect access to continue until the paid period ends unless terms state otherwise.
• If refunds are needed, escalate via written complaints, payment provider disputes, and consumer agencies.

After cancelling

Next steps to confirm closure

• Check for a confirmation email and a final billing statement showing no future renewals.
• Monitor your card or bank statement for at least one billing cycle to ensure no unexpected charges.

Where to get help and further information

• Consumer advice and dispute guidance: Consumer NZ.
• Report or seek advice about unfair practices: Commerce Commission.
• Check company registration or historical filings: Companies Register (NZ).

Address

Registered service agent

Care of MinterEllisonRuddWatts

Level 22, PwC Tower, 15 Customs Street West, Auckland Central, Auckland 1010, New Zealand

How to send a cancellation notice

• Include full account details, signed request, and the effective cancellation date.
• Send by tracked post and keep the tracking receipt; also email any available support address and keep copies.
• Retain all delivery evidence and any replies for potential disputes or refund claims.