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Cancellation service #1 in New Zealand
Cancel Modere: Easy Method
What is Modere
Company overview
Modere was a direct-to-consumer wellness and personal-care company that operated online subscriptions and one-off sales in multiple markets, including Australia and New Zealand.
The company offered branded products and a subscription (replenishment) model alongside distributor/affiliate channels prior to its sudden closure.
Recent status
Modere ceased global operations on 11 April 2025, which halted normal website, app and marketplace services for new or existing subscriptions.
Shaklee acquired Modere New Zealand assets in September 2025; customers should follow Shaklee communications for any future options. See an acquisition summary: Modere New Zealand - Shaklee acquisition (Collagen Collective).
How to cancel Modere
Primary guidance (what used to work)
Before the closure, the recommended method for cancelling a Modere subscription in AU/NZ was the Subscription Manager on the Modere AU/NZ website using the "Cancel Subscription" option.
Support posts from retailers advised using that Subscription Manager and, where subscriptions remained visible, deleting individual items as a workaround. See the support note: New Modere website issue resolution (Shifting Retail).
Practical steps now (given the closure)
- Attempt to log in to your Modere AU/NZ account and use the Subscription Manager "Cancel Subscription" option if available.
- If subscription items still appear and cancellation fails, delete all subscription items individually from the cart or subscription list.
- Take screenshots of any errors, unchanged subscriptions, or confirmation pages for your records.
- If web/app cancellation is unavailable, contact your bank or card provider to dispute recurring charges and request a stop to future payments.
- Monitor communications from Shaklee (the NZ asset acquirer) for any formal consumer instructions or wind-up processes.
What happens when you cancel
Access and orders
If a cancellation is accepted, future recurring shipments should stop and you should not be charged for future cycles.
Because Modere ceased operations in April 2025, some cancellations may not process correctly and orders may still appear in account views.
Renewals, subscriptions and data
Auto-renewal should stop after successful cancellation, but technical or operational closure can prevent confirmation of this.
Account and order data may be limited or inaccessible while the company is in liquidation or during transfer of assets to Shaklee.
Will I get a refund?
Official policy status
There is no public, active Modere refund policy available following the abrupt closure in April 2025.
No evidence was found of a standard 14-day cooling-off period or a guaranteed New Zealand refund process for Modere after closure.
Exceptions and practical options
- If you have a recent charge and evidence, contact your card issuer or bank to request a chargeback or transaction dispute.
- Keep copies of receipts, order numbers and communications to support refund or dispute claims with your bank.
- Watch for any formal instructions from Shaklee or liquidators about creditor or consumer refunds and claims processes.
Modere plans and pricing
Plan types (general)
Public information on specific NZ pricing and plan names is limited following the company's closure.
The table below lists the commonly referenced plan types and notes on pricing availability.
| Plan | Description | Price (NZ) |
|---|---|---|
| Subscription / Replenish | Recurring orders with automated billing for regular delivery. | Varies |
| One-off orders | Single purchases without ongoing billing. | Varies |
| Business / Distributor packs | Wholesale or business-oriented bundles for resellers or partners. | Varies |
Your consumer rights in New Zealand
Legal protections
In New Zealand, the Consumer Guarantees Act (CGA) and Fair Trading Act provide rights when products or services do not meet acceptable standards or are not provided as agreed.
These laws can offer remedies such as repair, replacement or refund depending on the circumstances and the nature of the failure.
Practical next steps under NZ law
- Contact the Commerce Commission or a consumer advice service for guidance on CGA/Fair Trading rights in your situation.
- If you suspect misleading conduct or unfair trading, consider filing a complaint with the Commerce Commission.
- Contact your bank or card issuer quickly to dispute unauthorized or recurring charges citing your CGA/Fair Trading Act entitlements.
Customer experiences
Positive feedback
Some online reviews (mainly outside NZ) praise Modere products and customer service in isolated cases.
These positive comments are limited and not specific to the New Zealand market.
Negative feedback and closure impact
Several one-star reviews cite poor customer service, long hold times, pricing and dissatisfaction with product effectiveness.
Many customers expressed distress about the abrupt closure and lack of refunds; some reported frozen funds and difficulty obtaining help. See related coverage: Modere reviews (Trustpilot) and reporting on the closure: Company closure coverage (The Sun).
Documentation checklist
Essential documents to collect
- Order numbers and dates for all purchases and subscriptions.
- Receipts, payment confirmations, and card/bank statements showing charges.
- Screenshots of account pages, subscription manager, error messages and any cancellation attempts.
Supporting evidence
- Copies of emails, chats or messages with Modere or third-party support.
- Photos of received products and packaging, including batch/expiry details if relevant.
- Any official communications about the company closure, liquidation or asset sale.
Common mistakes
Failing to secure evidence
Customers often do not keep screenshots, receipts or correspondence that prove orders and cancellation attempts.
Without evidence, banks and consumer agencies have more difficulty supporting disputes or claims.
Relying solely on the company post-closure
After the company ceased operations, many assumed website or app options would still work; in practice, cancellation paths may be unavailable.
If online cancellation fails, do not wait - contact your bank and keep records of your attempts.
Comparative recap
Before vs after (high level)
The table below compares key aspects of dealing with Modere before its closure and the current situation for New Zealand customers.
| Aspect | Before closure (typical) | After closure / Current (NZ) |
|---|---|---|
| Cancellation method | Subscription Manager on Modere website or account settings | Website/app cancellation often unavailable; delete items individually if visible; follow Shaklee guidance |
| Refund availability | Subject to company policy and purchase terms | No public refund policy available; contact bank for disputes and monitor Shaklee/liquidator communications |
| Customer support | Company support channels and call centres | Support channels largely defunct; rely on bank, Commerce Commission or new owner communications |
After cancelling
Follow-up actions
Keep all confirmation screenshots and correspondence after you attempt cancellation or dispute charges.
Check your bank statements for recurring charges and confirm with your bank that future debits are blocked or disputed.
Helpful links and contacts
- Shifting Retail support note on subscription manager: New Modere website issue resolution
- Coverage of NZ asset acquisition by Shaklee: Modere NZ - Shaklee acquisition (Collagen Collective)
- Consumer guidance in NZ: Consumer.org.nz
- Commerce Commission (file complaints / report misleading conduct): Commerce Commission NZ
- Trustpilot reviews for context: Modere reviews (Trustpilot)
Address
Registered NZ address
Modere New Zealand Limited
17 Salesyard Road, Otahuhu, Auckland 1062, New Zealand
Notes on company status
Company records indicate Modere New Zealand Limited appears to be in liquidation; this address is the current office address listed in the Companies Office records.
For official company status, consult the New Zealand Companies Office or the liquidator's communications if released.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.