Cancel Monat: Easy Method

What is Monat

Overview

Monat is a haircare and skincare company that sells products directly to consumers and through Market Partners. It offers a subscription-style VIP program (often called Flexship) for regular product deliveries and discounts.

Products and services

Monat provides shampoos, conditioners, treatments, and cosmetic items, plus a VIP/Flexship subscription with discounts and perks. Memberships and purchases are available via the Monat New Zealand website, mobile apps, and Market Partners.

How to cancel Monat

App Store (iOS) cancellations

• Open Settings on your iPhone/iPad or the App Store app.
• Tap your Apple ID, then Subscriptions, find the Monat subscription (including any in-app VIP/Flexship), and select Cancel.
• Monat cannot cancel App Store subscriptions for you via phone, email, or web; Apple manages all App Store billing and cancellations.
• See Apple support: Apple subscriptions help.

Google Play (Android) cancellations

• Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
• Select the Monat subscription and choose Cancel to stop future billing.
• Cancelling stops the next billing cycle; refunds for the current period depend on Google Play policies.
• See Google Play terms: Google Play policies.

Web (Monat NZ site) and Market Partner cancellations

• Contact MONAT NZ customer support by phone or email: 0800 442 677 or [email protected].
• Provide written notice including your full name, ID number, reason for cancellation, and a statement that you have no products to return.
• Monat's Policies & Procedures require cancellation requests via Customer Service; see the policy: Monat NZ policies & procedures.

What happens when you cancel

Shipments and renewal

Cancelling a subscription stops future Flexship shipments and any recurring billing from the point of cancellation forward. You will not receive new VIP/Flexship benefits after the cancellation takes effect.

Account access and data

Your account remains accessible for order history and record-keeping, but VIP discounts and subscription features end. Retain confirmation emails and screenshots of cancellation for your records.

Will I get a refund?

General refund policy

Monat offers a 30-day money-back satisfaction guarantee for unused products (less shipping & handling). This is a goodwill policy separate from statutory rights.

• Within 30 days: full refund of eligible unused products minus shipping & handling.
• After 30 days up to 90 days: up to a 90% refund of purchase price (excluding shipping) for unopened/unused items, subject to policy conditions.
• No automatic 14-day cooling-off applies; online purchases do not receive a mandatory 14-day change-of-mind refund under NZ law.

Market Partner and other exceptions

Market Partners may return certain items (like starter kits or sales aids) within one year if unopened/unused for a 90% refund of net cost, following separate procedures.

For in-person or non-web purchases made through Market Partners, there is a 10-business-day rescission right; this does not apply to online App/Play/web orders. See Monat refund policy: Monat NZ refunds & returns.

Monat plans and pricing

Subscription overview

Notes on pricing

Exact NZD prices for Flexship are not listed publicly by MONAT New Zealand. Benefits and structure are published, but specific subscription fees are provided through MONAT VIP enrolment channels.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the NZ Consumer Guarantees Act, goods must be of acceptable quality and fit for purpose. If a product is faulty or does not meet guarantees, you can seek repair, replacement, or refund at no cost.

These statutory rights apply regardless of Monat's own policies. For more information, see: Consumer Guarantees Act guidance.

Change-of-mind and retailer policies

Retailers in New Zealand are not required by law to give refunds for change of mind. Monat’s 30-day satisfaction guarantee is a voluntary goodwill measure and not a statutory right.

Keep receipts and follow Monat’s returns process to use their goodwill guarantees; otherwise, CGA applies only for faults or failures of the product.

Customer experiences

Positive reports

Many customers report improvements in hair health such as increased hydration, softness, thickness, and reduced shedding.

Reviewers often praise responsive and helpful customer service, including prompt replacements and support.

Common complaints

Frequent negative feedback includes unexpected automatic recurring shipments (Flexship) and difficulty cancelling them, with reports of unexpected charges.

Some users report skin or scalp reactions, packaging or product damage, and website usability issues when ordering or applying discounts. See user reviews: Monat NZ reviews.

Documentation checklist

Mandatory items to include in a cancellation request

• Full name as used on the account.
• Government-issued ID number (as required by MONAT NZ policy).
• Clear reason for cancellation.
• Statement that you have no products to return (if applicable).
• Explicit request to terminate your VIP/Flexship or Market Partner Agreement.

Helpful extras to speed processing

• Order number(s) and subscription/Flexship ID.
• Proof of purchase (receipt or invoice) and screenshots of subscriptions.
• Confirmation screenshot or email showing cancellation submission.
• Keep copies of all correspondence with MONAT support.

Common mistakes

Cancelling via the wrong channel

A common error is asking Monat NZ to cancel an App Store subscription. Apple controls App Store billing; cancellations must be done in your Apple account.

Similarly, Android users must cancel in Google Play; requesting cancellation via Monat email/phone will not stop Play/App billing.

Assuming automatic refunds or immediate stops

Some customers assume cancelling stops all charges immediately or guarantees refunds. Cancellation prevents future billing but does not automatically entitle you to a refund.

Refund outcomes depend on the purchase channel (Apple/Google/Web), timing, and whether items are unused or unopened per Monat policy.

Comparative recap

Quick comparison table

Key takeaways

Choose the correct cancellation channel for your purchase platform to ensure billing stops. Keep documentation and be aware refund eligibility varies by timing and item condition.

After cancelling

What to check and keep

• Save cancellation confirmation emails or screenshots and any correspondence with MONAT support.
• Monitor your bank or card statements for any unexpected charges and dispute through your bank if necessary.
• If a product is faulty, consider CGA remedies (repair, replacement, or refund).

Helpful links and contacts

Monat NZ refunds & returns: Monat NZ refunds & returns.

Monat NZ policies & procedures: Monat NZ policies & procedures.

Apple subscriptions help: Apple billing support. Google Play policies: Google Play terms.

For statutory consumer rights information: Consumer Guarantees Act guidance.

Address

Monat New Zealand address

MONAT New Zealand does not publish a physical postal address for cancellations in its public policies.

How to submit a cancellation

Submit cancellation requests via MONAT NZ Customer Service by phone or email: 0800 442 677 or [email protected].

Include the mandatory information outlined above per MONAT NZ policies to ensure processing.