Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mud Wtr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mud Wtr: Easy Method
What is Mud Wtr
Product overview
Mud Wtr is a beverage blend marketed as a coffee alternative, combining mushrooms, cacao, spices and minimal caffeine. It aims to provide sustained energy and focus without typical coffee jitters or crash.
How it is sold
Mud Wtr is sold direct-to-consumer via its website, with options for one‑time purchases and recurring subscriptions (auto‑ship). Third‑party retail listings also appear in some markets.
How to cancel Mud Wtr
Cancel via the web account portal
- Sign in to your Mud Wtr account on the Mud Wtr website.
- Locate the active subscription you want to cancel and click "Manage".
- Scroll down the subscription management page and click "Cancel Subscription".
- Follow any on‑screen confirmations to complete cancellation.
Cancel via app stores or support
- If you subscribed through Apple App Store or Google Play, cancel through your App Store or Google Play subscriptions settings.
- If you cannot cancel online, contact Mud Wtr support (for example via drink@mudwtr.com) and request cancellation.
- Keep your order number and account email ready when contacting support.
What happens when you cancel
Subscription access and fulfilment
After cancellation you typically retain access to any shipments already processed or paid for. Future scheduled shipments will be stopped and you will not be billed further.
Account data and communication
Your account details remain on Mud Wtr's system unless you request deletion. You may continue to receive transactional emails unless you opt out or request removal.
Will I get a refund?
Mud Wtr refund policy (web purchases)
Mud Wtr offers a 30‑day full refund (to the original payment method) for first‑time customers who purchased via the web, if contacted within 30 days of purchase.
Exceptions and practical notes
- Returns are generally accepted for unopened, undamaged items in the specified window.
- Refunds are issued only to the original payment method.
- Frother claims and certain product issues may be covered up to 1 year per published policy.
- If you bought via an app store or third party, refunds and returns may require contacting that platform or retailer.
Mud Wtr plans and pricing
Overview of available options
Official NZD pricing is not shown directly on Mud Wtr's site. The table below shows estimates and third‑party NZ retail listings where available.
Price table (estimates and listings)
| Plan / Listing | Price (NZD) | Period / Notes |
|---|---|---|
| Ubuy retail - Original Mushroom Coffee Alternative | NZ$117 | One‑time purchase (retail listing; imported) |
| Ubuy retail - Matcha Powder | NZ$119 | One‑time purchase (retail listing; imported) |
| Ubuy retail - Turmeric Decaf Drink | NZ$108 | One‑time purchase (retail listing; imported) |
| Estimated official one‑time 30‑serving tin (converted) | NZ$~96 | Estimate from USD $60 (direct) |
| Estimated subscription 30‑serving (converted) | NZ$~64 | Estimated from USD $40 subscription rate (monthly) |
| Estimated 90‑serving auto‑ship (converted) | NZ$~160 | Estimated from USD $100 auto‑ship price (bulk) |
Your consumer rights in New Zealand
Key statutory protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act (CGA) and the Fair Trading Act, which require goods to be of acceptable quality and match descriptions.
How this relates to Mud Wtr
- Mud Wtr's published 30‑day web refund policy is more generous than a typical 14‑day cooling‑off period used in some jurisdictions.
- There is no Mud Wtr published NZ‑specific statutory "14‑day right" referenced; your CGA rights for faulty or mis‑described goods still apply.
- For disputes, you can contact Mud Wtr first and if unresolved consider New Zealand consumer agencies or dispute resolution options.
Customer experiences
Positive feedback summary
Many users report Mud Wtr as a smoother energy alternative to coffee, noting improved focus, reduced jitters and benefits to routine or gut comfort.
Common criticisms
Frequent negative comments include difficulty cancelling subscriptions, gritty or chalky texture, and occasional website usability problems during checkout or subscription management.
Documentation checklist
What to have before cancelling
- Order number and purchase date.
- Email address used for the Mud Wtr account.
- Subscription ID or "Manage" page screenshot if available.
- Photos of product condition for returns (if claiming damaged or incorrect items).
When contacting support
- State clearly whether you want to cancel future shipments, request a refund, or return items.
- Include preferred resolution (refund, replacement) and payment method details for refunds.
Common mistakes
Not using the account portal
Many customers attempt to cancel by email before checking their account portal. The portal often provides a direct "Manage" -> "Cancel Subscription" control that is faster.
Missing order or account details
Contacting support without the order number, account email, or subscription ID delays resolution. Have documentation ready to speed up cancellation or refund requests.
Comparative recap
Quick comparison table
| Aspect | One‑time purchase | Subscription (auto‑ship) |
|---|---|---|
| How to buy | Checkout as one‑time on website or third‑party retailer | Choose auto‑ship on website or subscribe via app platform |
| Price (NZ estimate) | NZ$~96 (30‑serving direct estimate) or NZ$108 - 119 via retailers | NZ$~64 per month (30‑serving estimate) or bulk NZ$~160 (90 servings) |
| Cancel method | No ongoing commitment; no cancellation required | Cancel via account "Manage" page or app store; support can assist |
| Refund window | 30‑day money‑back (first‑time web customers) | Refunds handled case‑by‑case; follow web policy and contact support |
After cancelling
What to check immediately
- Confirm cancellation by checking your account subscription status and any confirmation email.
- Check for any pending charges or shipments and note dates for possible returns.
Useful links and next steps
- Contact Mud Wtr support: drink@mudwtr.com
- Mud Wtr help pages (general): Mud Wtr website
- New Zealand consumer information: consumerprotection.govt.nz
Address
Company address
Mud Wtr (head office): 2515 Main Street, Santa Monica, California 90405, United States.
Support contact
Primary support email frequently used for cancellations and refunds: drink@mudwtr.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.