Cancel Onnit: Easy Method

What is Onnit

Company overview

Onnit is a health and performance company that sells supplements, fitness equipment, and digital content from its U.S. operations.

It operates an online store (Onnit.com) and mobile apps, and offers subscription services for recurring supplement deliveries.

Products and channels

Products include nootropics, mood supplements, probiotics, creatine, and fitness gear, some of which are final-sale items.

Sales channels include Onnit.com, app-store purchases, and third-party retailers (e.g., Nutricity in NZ).

How to cancel Onnit

Cancel subscription on the web (Onnit.com)

• Log in to your Account Dashboard on Onnit.com.
• Go to Subscriptions and follow the Cancel Subscription wizard.
• You will receive a confirmation email once cancellation completes.
• If the order just processed and hasn't shipped, you can cancel the order and subscription for a refund.
• If the order has already shipped, contact customer support for options.

Cancel via mobile app stores (iOS / Android)

• Onnit provides no direct App Store cancellation instructions; iOS subscriptions must be cancelled through your Apple ID subscriptions in the App Store settings.
• Android subscriptions purchased via Google Play must be cancelled in Google Play > Payments & Subscriptions.
• If unsure where you purchased the subscription, check your device store purchase history before contacting Onnit support.

What happens when you cancel

Access and deliveries

Cancellation stops future recurring shipments but usually does not recall already shipped orders.

If an order shipped before cancellation, you will need to contact support to discuss returns or refunds.

Billing, renewals and account data

After cancellation recurring billing should stop; keep confirmation email as proof of cancellation.

Your account and order history are usually retained; contact Onnit if you need data removed or account changes.

Will I get a refund?

Onnit refund policies (summary)

Refund eligibility depends on the product type and how it was purchased (Onnit.com vs app stores or third-party retailers).

Key refund types include Keep‑It™ Money Back Guarantee, unopened returns, international returns, and final-sale exclusions.

Important refund exceptions and conditions

• Keep‑It™ Money Back Guarantee: First-time purchase of select entry-size supplements (typically under US$40). Request within 90 days. No return required. One refund per product per customer. Covers product cost only (shipping and discounts excluded). Must be bought directly from Onnit.com.
• Unopened product returns (Onnit.com): Sealed, unused products can be returned within 30 days via the Returns Portal.
• International returns: For unused non-Keep‑It items, full refund available after submitting a Refund Request Form, obtaining an RMA, and posting returns within 30 days. Customer pays return shipping. Original shipping charges are non‑refundable.
• Final sale items: Fitness equipment, personal care, knowledge purchases, digital goods, and DVDs are final sale and not eligible for return or refund.

Onnit plans and pricing

Pricing table

Notes on pricing

Prices are from a New Zealand retailer (Nutricity) and include GST where applicable.

No official NZ-specific subscription pricing was located on Onnit's site; subscription rates may differ and are usually displayed in USD on Onnit.com.

Your consumer rights in New Zealand

Statutory protections

The Consumer Guarantees Act (CGA) requires goods to be of acceptable quality, fit for purpose, and as described.

For major faults you can request repair, replacement, or refund under the CGA even if the retailer's policy says otherwise.

Returns, overseas purchases and remedies

• There is no automatic right to change-your-mind returns under NZ law; retailers may offer them but are not required to.
• Overseas purchases may still be covered by the CGA if the seller trades into NZ, though enforcement can be more complex.
• If a retailer refuses a remedy for a major fault, you can bring a claim to the Disputes Tribunal or seek advice from Citizens Advice Bureau / Consumer NZ.

Customer experiences

Positive feedback

• Some customers report effective results from products such as Alpha Brain and Total Human.
• Certain supplements receive praise for perceived benefits in focus, mood, and overall wellbeing.

Negative feedback

• Common complaints include poor customer service: slow or unresponsive support and shipping errors.
• Customers have reported difficulty cancelling subscriptions and disputes over refunds or returns.

Documentation checklist

Proof of purchase

• Order confirmation email or invoice from Onnit.com or the retailer.
• Payment receipts or bank/card statements showing the charge.

Support and return paperwork

• Subscription cancellation confirmation email.
• Return Merchandise Authorization (RMA) number, shipping tracking, and any correspondence with Onnit support.
• If international, the Refund Request Form and proof of return postage.

Common mistakes

Not cancelling in the right place

Many users try to cancel via email instead of the Account Dashboard; this can leave subscriptions active.

App-store subscriptions must be cancelled through Apple or Google, not Onnit’s site, if purchased there.

Assuming all items are refundable

People often expect full refunds for every product; final-sale items and digital purchases are usually ineligible.

Keep‑It™ guarantees apply only to select entry-size supplements and have specific time limits and exclusions.

Comparative recap

Policy vs New Zealand rights (overview)

Key takeaway

Onnit's stated return and cancellation rules are workable but sometimes restrictive.

New Zealand consumers retain statutory protections under the CGA even when buying from overseas sellers who trade into NZ.

After cancelling

What to do immediately

• Save your cancellation confirmation email and any order/return numbers.
• Check your bank or card statement for any future charges and contact your card issuer if unauthorised billing continues.

Helpful links and next steps

• Onnit Support: https://www.onnit.com/contact
• Onnit Returns Portal (for Onnit.com purchases): https://www.onnit.com/returns
• Apple subscription support: Manage subscriptions on iPhone
• Google Play subscriptions: Cancel subscriptions on Google Play
• Citizens Advice Bureau NZ: https://www.cab.org.nz
• Consumer NZ guidance: https://www.consumer.org.nz

Address

Onnit corporate address

Onnit Labs, Inc.

4401 Freidrich Ln. Suite 302, Austin, TX 78744, USA

How to use the address

This U.S. address is the corporate headquarters; Onnit does not appear to publish a New Zealand-specific postal address for cancellations.

If you need to escalate or post documents, use the corporate address and keep tracked delivery proof.