Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Owlcrate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Owlcrate: Easy Method
What is Owlcrate
Overview
OwlCrate is a subscription box service that ships themed book boxes and book-only options with related goodies and artwork. Boxes are sold as recurring subscriptions and sometimes as store exclusives or quarterly ticketed spots.
How it operates
Subscriptions are managed via the OwlCrate website and billed in USD. International customers, including New Zealand buyers, pay shipping and any local duties or taxes separately.
How to cancel Owlcrate
Website cancellation (recommended)
- Go to owlcrate.com and log in to your account.
- Open Manage Subscriptions, expand the subscription you want to stop, and click "Cancel Subscription".
- This will stop future renewals; already paid-for boxes (including prepaid 3‑ and 6‑month plans) will still be shipped.
When to email support
- If you need to cancel an order or unshipped box, email support@owlcrate.com as soon as possible.
- Cancellations via the website do not affect orders that have already entered the "Processed" stage, so email is required for changes before processing.
What happens when you cancel
Subscription renewal
Canceling stops future automatic renewals of your subscription. Your subscription will not bill for subsequent periods after cancellation.
Existing boxes and account access
Boxes already paid for will still be fulfilled and shipped even after you cancel. Cancellation does not automatically delete your account or purchase history.
Will I get a refund?
General policy
- OwlCrate generally does not offer returns or refunds once an order has moved into the "Processed" or shipped stage.
- Canceling a subscription does not automatically generate a refund.
Exceptions and steps to request a refund
- If an order has not yet been processed (prior to shipping), you may request cancellation and refund by emailing support@owlcrate.com promptly.
- Store exclusives (made-to-order items) are final sale; defective or misprinted items can be requested for refund or replacement within 14 days of receipt.
- Quarterly subscription ticket reservations may be refundable within 90 days of purchase for removing your spot; check OwlCrate's specific ticket terms.
See the OwlCrate help pages for details: Refund & Return Policy.
Owlcrate plans and pricing
Standard plans
OwlCrate publishes subscription prices in USD. Use your payment method's exchange rate to estimate NZD at the time of purchase.
Pricing table
| Plan | Price (USD) |
|---|---|
| Book & Goodies | $35.99 USD |
| Book Only | $19.99 USD |
| International shipping to New Zealand | Varies |
Your consumer rights in New Zealand
Key protections
Under the Consumer Guarantees Act, New Zealand consumers have rights to products that are safe, durable, and as described. These rights apply even for international purchases in many cases.
Practical implications
- OwlCrate's "no returns once shipped" policy does not remove your legal rights under NZ law if goods are faulty or misdescribed.
- If you experience faults, damage, or serious non-delivery, you may be able to seek remedies under local consumer law.
Customer experiences
Positive feedback
- Many customers praise OwlCrate's customer service for being responsive and friendly.
- Subscribers often highlight the quality, unique design, community aspects, and artwork included in boxes.
Negative feedback
- Complaints include being charged without receiving shipments, inconsistent product quality, and packaging damage in transit.
- International customers report customs duties, high shipping costs to New Zealand, and mixed experiences resolving those charges.
Documentation checklist
What to gather before contacting support
- Order number and subscription email address used to subscribe.
- Payment receipts or bank/card statements showing the charge.
- Tracking number and shipping status (if available).
Evidence for refunds or disputes
- Photographs of damaged or defective items with timestamps.
- Screenshots of account pages, cancellation attempts, or error messages.
- Any correspondence with OwlCrate support and dates of contact.
Common mistakes
Assuming website cancellation refunds orders
Many customers cancel via the website expecting a refund for a box already paid for. Website cancellation only stops future renewals; already paid boxes are still shipped and are not automatically refunded.
Waiting too long to request order cancellations
If you want to cancel or refund an unshipped order, delay can prevent a refund. Orders that enter the "Processed" stage are typically ineligible for cancellation via email or the website.
Comparative recap
Action comparison
| Action | When to use | Refund likely? |
|---|---|---|
| Cancel via website (Manage Subscriptions) | Stop future renewals for an active subscription | No for already paid boxes |
| Email support (support@owlcrate.com) | Request cancellation/refund for unprocessed orders or report defects | Possible if order not processed or item defective |
Key takeaways
- Cancel on the website to prevent future billing; email support immediately for unshipped-order cancellations or refund requests.
- Keep evidence and be aware of your NZ consumer rights if items are faulty or misdescribed.
After cancelling
Useful links
- OwlCrate help on cancelling: How do I cancel my subscription?
- Refund & return policy: Refund & Return Policy
- Privacy & terms: Privacy Policy
Practical next steps
- Email support@owlcrate.com with your order details if you need to cancel an unshipped order or request a refund.
- Convert USD charges to NZD using your bank or payment processor's exchange rate to understand the final cost charged to your card.
Address
Corporate address
OwlCrate Enterprises Inc., 330‑34 West 7th Ave, Vancouver, British Columbia V5Y 1L6, Canada.
New Zealand contact notes
OwlCrate does not list a dedicated New Zealand postal address; use the website help center and support email for cancellations and enquiries.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.