Cancel YOUFOODZ online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Youfoodz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Youfoodz: Step-by-Step Guide
What is Youfoodz
Overview
Youfoodz is a meal-preparation and delivery service that offers ready-made meals on a subscription or one-time basis. The service focuses on convenience, fresh-packaged meals, and flexible portion options.
It primarily publishes pricing and operational information in Australian dollars and operates with online account management for orders and subscriptions.
Services provided
Typical features include weekly menus, insulated deliveries with ice packs, and optional extras for dietary needs. Customers select meals via an online dashboard or account pages.
One-time/guest orders do not auto-renew; subscriptions are the recurring option requiring cancellation to stop future deliveries.
How to cancel Youfoodz
Online cancellation (recommended)
- Log in to your Youfoodz account and go to your dashboard (for example, "My Menu" or "Upcoming Orders").
- Find the subscription controls and select the cancel option before the weekly order cut-off time.
- Save or screenshot any on-screen cancellation confirmation and any confirmation emails you receive.
Alternate methods and timing
- If you cancel after the weekly cut-off, the next week's order will still be processed; cancellation will apply from the following week.
- Legacy terms sometimes referenced calling customer service with 48 hours’ notice, but current self-service via the account dashboard is the standard route.
- Because there have been reports of online cancellations being ineffective for some customers in Australia, keep clear evidence of your cancellation.
What happens when you cancel
Subscription and future orders
When cancellation is processed before the cut-off it stops future auto-renewal and upcoming deliveries as per the subscription schedule.
If cancellation is made after the cut-off, the next scheduled order will still go ahead and the subscription will stop after that delivery.
Billing, records and data
Youfoodz states there are no cancellation fees when cancellation is done correctly before the cut-off. Keep copies of cancellation confirmations and billing statements.
Retain screenshots, emails and payment records as evidence in case a charge appears after you cancelled.
Will I get a refund?
Refund policy and timelines
If you cancel in accordance with Youfoodz’s terms, a full refund including delivery charges will be processed within 14 days of notice of cancellation.
Once a refund is applied, it typically takes approximately 3 - 10 business days to appear in your bank account.
Faulty products, exceptions and statutory rights
- If a product is faulty, damaged or fails to meet guarantees notify Youfoodz; they will assess evidence and advise within 14 days and, if approved, issue a refund within 14 days of confirmation.
- No refund is normally given for opened, used or damaged products after delivery unless covered by a fault or statutory right.
- Under New Zealand’s Consumer Guarantees Act (CGA) you retain statutory rights to remedies (repair, replacement, refund or compensation) for goods that are faulty or not of acceptable quality.
Youfoodz plans and pricing
Available plans
| Plan | Price |
|---|---|
| Subscription (weekly) | Varies |
| One-time / Guest order | Varies |
| Extras / Add-ons | Varies |
Pricing notes
No definitive New Zealand pricing in NZD could be found; publicly available pricing is shown in Australian dollars. If you are in New Zealand, check the account/checkout page for currency and exact totals before ordering.
For more information on terms, see Youfoodz terms and conditions: Youfoodz terms.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
- The CGA entitles consumers to remedies (repair, replacement, refund or compensation) for goods or services that are faulty or not of acceptable quality.
- Businesses cannot contract out of these rights; the CGA applies to purchases in New Zealand.
Fair Trading Act and dispute options
- The Fair Trading Act prohibits misleading or deceptive conduct, including unclear cancellation terms or subscription traps.
- If issues are unresolved you can raise complaints with the Commerce Commission, or pursue a claim in the Disputes Tribunal (claims up to NZD 30,000).
Customer experiences
Positive feedback
- Many customers praise meal quality, variety, portion sizes and convenient, well-packed deliveries.
- Users often find the ordering system easy and appreciate flexible portion options for special diets.
Negative feedback
- Reported problems include delivery issues, damaged packaging, and expired products arriving too soon.
- Subscription frustrations include unwanted auto-orders, difficulties cancelling, and instances of being billed after cancellation attempts.
Documentation checklist
What to gather
- Account details and order numbers (order confirmation emails).
- Cancellation screenshots or confirmation emails showing date/time and page URL.
- Bank/credit card statements showing charges and refunds.
- Photos of damaged or faulty products and packaging if applicable.
How to present evidence
- Compile a single PDF or folder with screenshots, emails and photos in chronological order.
- If sending a registered letter include copies of screenshots and a clear request for cancellation and refund, and keep proof of posting.
Common mistakes
Timing and cut-off misunderstandings
A frequent mistake is cancelling after the weekly order cut-off and expecting the next delivery to be stopped. If you cancel after cut-off, that week's order typically still goes ahead.
Assumptions and missing proof
Assuming a phone call or informal message cancels your subscription without a written confirmation is risky. Not saving confirmation emails or screenshots makes disputes harder to resolve.
Comparative recap
Quick actions versus outcomes
| Action | What to expect | Recommended proof |
|---|---|---|
| Cancel via dashboard before cut-off | Subscription stops; no further charges after effective date. | Screenshot of cancellation and confirmation email. |
| Cancel after cut-off | Next week's order likely processed; cancellation applies from following week. | Timestamped cancellation confirmation and order schedule screenshot. |
| Request refund for faulty/damaged goods | Assessment within 14 days; refund issued within 14 days if approved. | Photos of damage, order number, correspondence and payment records. |
| One-time / guest order | No cancellation required; does not auto-renew. | Order confirmation showing “one-time” or guest status. |
After cancelling
Monitor your account and bank
Check your Youfoodz account, confirmation emails and your bank or card statement for any unexpected charges after cancellation.
If you are charged after cancelling, contact Youfoodz with your evidence and request a refund promptly.
Escalation and dispute steps
If Youfoodz does not resolve the issue, you can pursue remedies under New Zealand law via the Disputes Tribunal or seek advice from consumer protection bodies.
Useful links: Youfoodz terms and FAQ FAQ, Consumer Guarantees Act guidance CGA info, and New Zealand consumer rights Your consumer rights.
Address
Primary mailing address
If you choose to send a registered letter, use the company’s registered mailing address. Note this address is in Australia:
Youfoodz Pty Ltd, Attn: Customer Service, 4/52 Pritchard Road, Virginia QLD 4014, Australia
Notes on using the address
Include your order number, account email, a clear cancellation request and refund request, and copies of your evidence. Keep proof of postage and delivery for your records.
For terms and conditions reference see Youfoodz terms (shopify) and Youfoodz customer care pages: Care - Terms.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.