Cancel Astro: Easy Method

What is Astro

Overview

Astro refers to a subscription-based digital service offering astrology-related content, tools, or AI assistant plans depending on the product line. Different brands using "Astro" (Astroline, Astrolink, Ask Astro) may operate separate sign-up and billing systems.

Service types

Some Astro-branded services are sold through mobile app stores (Apple App Store or Google Play) and others directly via a website. Features, pricing and support channels depend on how and where you subscribed.

How to cancel Astro

Cancel via the App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name, then Subscriptions.
• Select the Astro subscription and tap Cancel Subscription.
• Note: deleting the app or deleting your account does not cancel App Store subscriptions.
• Reference: App Store cancellation (example).

Cancel via Google Play (Android)

• Open the Google Play Store app.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select the Astro subscription and choose Cancel subscription.
• Removing the app will not stop recurring billing.
• Reference: Google Play cancellation guide (example).

Cancel on the Astro website

• Log in to your account on the Astro website.
• Go to Settings (gear icon) → Manage Subscription → Cancel Subscription.
• Ensure you complete the cancellation confirmation; simply deleting the app or account may not stop billing.
• Reference: Website cancellation instructions (example).

What happens when you cancel

Access after cancellation

Cancelling generally stops future renewals but typically leaves your access active until the end of the current paid period. Access length depends on the billing cycle (monthly, annual).

Billing and data

After cancellation you should not be billed for future cycles. Keep records (confirmation emails or screenshots) in case billing continues.

Data retention policies vary by provider; check account settings or support to request data deletion if required.

Will I get a refund?

Standard refund policy

If you subscribed via the Astroline website, refunds are not available unless cancellation is completed at least 24 hours before the next billing cycle. Late cancellations usually do not receive a refund.

Reference: Astroline refund timing (example).

Exceptions and guarantees

• The Consumer Guarantees Act 1993 in New Zealand can make blanket "no refund" terms unenforceable where goods or services are unfit or not delivered with reasonable care.
• Some Astro-related services offer a Money-Back Guarantee if purchased directly: for example, a 30-day refund window may apply only if the plan was used for at least 7 consecutive days and a claim is made before the subscription period ends; personal dissatisfaction is commonly excluded.
• Reference: Example money-back policy (example).

Astro plans and pricing

Pricing table

Notes on pricing

These NZD prices are examples for the Ask Astro plan as listed publicly and may not apply to other "Astro" branded services.

If you subscribed via App Store or Google Play, local taxes or store pricing may differ from website prices.

Your consumer rights in New Zealand

Consumer Guarantees Act 1993

The Consumer Guarantees Act (CGA) requires services to be delivered with reasonable care and skill and be fit for purpose. Suppliers cannot contract out of these rights with blanket "no refunds" terms.

Reference: Consumer Guarantees Act 1993 (summary).

How this applies to subscriptions

• If a subscription service fails to meet guarantees (e.g., not as described, poor quality), you may be entitled to remedies such as repair, replacement or refund under the CGA.
• Disputes are often resolved by communicating with the provider first, then seeking mediation or the Disputes Tribunal if necessary.

Customer experiences

Positive feedback

Some users of Astro-related services (different brands) report prompt, helpful customer support and straightforward warranty or replacement handling.

Positive reviews often cite fast responses and effective issue resolution. See example user review sites for context.

Negative feedback

There are multiple reports about difficulty cancelling certain Astroline/Astrolink services, continued billing after cancellation, and trouble securing refunds.

Online complaints (forums and review sites) highlight frustration with cancellation flows and delayed or denied refunds in some cases. Examples: Trustpilot, Reddit.

Documentation checklist

What to gather

• Proof of purchase or subscription receipt (email or store invoice).
• Account email or username used to subscribe.
• Subscription ID, plan name and billing dates if available.
• Screenshots of subscription settings and cancellation confirmation screens.

Optional supporting items

• Copies of correspondence with customer support (dates and reference numbers).
• Bank or card statements showing the recurring charge.
• Any terms of service or refund policy text captured at the time of purchase.

Common mistakes

Deleting the app or account

Many users assume deleting the app or closing their account stops the subscription. In most cases, store-managed subscriptions continue until explicitly cancelled through the App Store, Google Play, or website subscription management pages.

Missing the cancellation window

Waiting until the billing date can cause one more charge because many providers require cancellation at least 24 hours before the next cycle. Check renewal dates and cancel early to avoid unwanted charges.

Comparative recap

Quick comparison

How they differ

Store-based subscriptions are controlled by the app store platforms; refunds and cancellation confirmations may be handled by those stores.

Direct website subscriptions are controlled by the provider; their refund and guarantee terms apply, subject to New Zealand consumer law.

After cancelling

What to check

• Save cancellation confirmation emails or screenshots showing the subscription end date.
• Monitor your bank or card for any unexpected charges over the next billing cycle.
• If billing continues, contact support with your documentation and request a refund.

Helpful links

• Website cancellation help (example)
• Refund timing info (example)
• App Store cancellation instructions (example)
• Google Play cancellation instructions (example)
• Consumer Guarantees Act 1993 (summary)

Address

Postal address

P O Box 644, Blenheim 7240, New Zealand

Notes

This postal address is provided for correspondence and is the main contact address listed in available records. For subscription or billing queries, use the in-app or website support channels first.