Cancel DAZN: Easy Method

What is DAZN

Service overview

DAZN is a subscription streaming service that offers live and on-demand sports content, including competitions, events and select pay-per-view (PPV) promotions.

The service is available on web browsers, mobile apps and connected devices and is offered with several payment and plan options in New Zealand.

How DAZN is delivered

DAZN can be paid for directly on its website or through third-party stores such as Apple App Store, Google Play and Amazon.

Where you signed up determines how you manage billing, cancellations and refund requests.

How to cancel DAZN

Cancel if you subscribed directly on DAZN (website)

• Sign in at dazn.com.
• Go to your account settings and choose 'Cancel subscription' or follow the Help Center flow.
• Note: Cancelling a monthly subscription paid directly initiates a 30‑day notice period; you keep access until the end of those 30 days.

Cancel if you subscribed via App Store, Google Play or Amazon

• Apple (App Store / iTunes): Cancel through your Apple account / Subscriptions section in iTunes or device settings; access continues until the billing period ends.
• Google Play: Open Google Play Store → Menu → Account → Subscriptions → DAZN → Cancel; access remains until period end.
• Amazon: Go to your Amazon Apps Library → Subscriptions → Manage → untick auto‑renew; you retain access until the next billing date.

What happens when you cancel

Access and billing

If you cancel a direct monthly subscription, DAZN starts a 30‑day notice period and you can use the service until that period ends.

If you cancel via App Store, Google Play or Amazon, you typically keep access until the end of the current billing period.

Account data and renewals

Your account and viewing history remain on DAZN while your account exists; automatic renewal is turned off after cancellation.

If you re‑subscribe later, your previous account settings may still apply depending on DAZN policies.

Will I get a refund?

General refund policy

DAZN’s terms include a 14‑day withdrawal right allowing cancellation and a full refund if exercised within that period, unless you consented to immediate performance.

If you agreed to start the service immediately (performance begun), the 14‑day refund right may not apply.

Refunds for third‑party payments and exceptions

• If you paid DAZN directly, use DAZN’s Help Center contact flow to request a refund.
• If you paid via Apple, Google Play or Amazon, you must request refunds through those platforms - DAZN may refuse refunds in such cases.
• Unauthorized charges should be raised with your payment provider if platform refund routes are unsuccessful.

DAZN plans and pricing

Current plans (NZ)

Below are DAZN prices and plan types as recorded (updated April 3, 2025). Promotional amounts may vary by platform or campaign.

Price table

Your consumer rights in New Zealand

Relevant New Zealand laws

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which require services to be provided with reasonable care and without misleading conduct.

These laws can support claims for remedies if a digital service is not supplied as promised or if advertising is misleading.

Practical steps and vendor rules

• Refunds for purchases made through Apple, Google Play or Amazon are usually handled by those vendors - contact their support first.
• If you believe you've been treated unfairly, Consumer NZ and the Commerce Commission provide guidance and complaint routes: Consumer NZ, Commerce Commission.

Customer experiences

Positive feedback

Many users praise DAZN for high‑quality streaming, stable playback and a user‑friendly app experience.

Customers often note fast live scores and helpful personalised feeds as strong points.

Negative feedback

Common complaints include unexpected recurring subscriptions after PPV purchases and confusing trial/auto‑renew arrangements.

Other issues reported are being charged after cancellation, difficulties obtaining refunds and challenges navigating support channels.

Documentation checklist

What to gather before contacting support

• Account email and username used for DAZN.
• Receipt or order ID for the subscription or PPV purchase.
• Payment method details and date(s) of charges.

Additional helpful items

• Screenshots of subscription status, cancellation confirmation and billing statements.
• Record of any support communications (dates, reference numbers).

Common mistakes

Assuming cancellation is the same across platforms

Many users assume cancelling on the DAZN website cancels App Store or Google Play billing. It does not - cancel via the store you used to subscribe.

Failing to cancel in the correct store may lead to continued charges.

Expecting instant refunds or service stoppage

Some customers expect immediate service termination or refunds after cancellation; direct monthly cancellations often start a 30‑day notice period.

If you started the service immediately during a withdrawal window, that can affect eligibility for full refunds.

Comparative recap

Quick comparison overview

The table below summarises cancellation routes, access after cancellation, typical refund route and notice periods by sign‑up method.

Comparison table

After cancelling

What to check right away

• Confirm cancellation emails or on‑screen confirmations and save them.
• Check your payment method for any further charges over the next billing cycle.

Helpful links and support

• DAZN Help Center: help.dazn.com
• Request a refund (DAZN direct payments): DAZN refund contact flow
• DAZN cancellation guide: How to cancel
• Apple support for subscriptions: Apple subscriptions
• Google Play subscriptions: Google Play subscriptions
• Amazon subscriptions: Amazon Help
• Consumer NZ: consumer.org.nz

Address

DAZN corporate address

DAZN Limited, 12 Hammersmith Grove, London, England, W6 7AP.

New Zealand contact note

No separate DAZN office in New Zealand was found; DAZN directs formal communications through its UK headquarters and online Help Center.

If local dispute escalation is needed, use Consumer NZ or the Commerce Commission for guidance and next steps.