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Cancellation service #1 in New Zealand
Cancel Paramount Plus: Easy Method
What is Paramount Plus
Service overview
Paramount Plus is a streaming service offering TV shows, movies, live sports and news from networks owned by Paramount. It provides on-demand libraries and some live channels through apps and web browsers.
The service is available in New Zealand via apps on smart TVs, mobile devices, web browsers and certain set-top boxes.
Key features
Main features include catalogue content, originals, live events and tiered plans with ad-supported and ad-free options. Availability of specific titles or live events can vary by region.
Account management is primarily handled online through the Paramount+ website or via the app store used at sign-up.
How to cancel Paramount Plus
Cancel via Paramount+ website (recommended)
- Go to paramountplus.com and sign in to your account.
- Open Account > Subscription & Billing > Cancel subscription and follow the prompts to confirm cancellation.
- You should receive confirmation; access continues until the end of your billing period.
- Source: Lifewire.
Cancel via mobile app stores
- iOS (App Store): Settings > [Your Name] > Subscriptions > Paramount+ > Cancel Subscription. Access remains until end of paid period.
- Android (Google Play): Open Google Play Store > Profile > Payments & Subscriptions > Subscriptions > Paramount+ > Cancel > confirm.
- Google Play web option: sign in at payments.google.com > Bills & Accounts > Cancel if applicable.
- Sources: Lifewire, CBSi/Google Play guidance.
What happens when you cancel
Access after cancellation
After cancelling you will normally retain access until the end of your current paid billing period. Streaming access stops at the period end.
If you signed up through an app store, that store controls billing and access periods.
Account and data
Your account details and watch history typically remain unless you request deletion. You can often resubscribe to restore access.
Cancelled accounts may still have stored preferences and billing records retained according to Paramount+ policies and applicable law.
Will I get a refund?
General refund policy
Paramount+ generally enforces a no-refunds policy; refunds are not standard practice for routine cancellations or unused time.
Officially, refunds are not commonly offered as a matter of course by the service.
Exceptions and customer service discretion
- Occasionally refunds have been granted as a one-time courtesy (for example, accidental annual purchases or UI confusion) when requested via customer support.
- If you purchased via Apple or Google, refunds or prorations may be subject to their refund policies and processes.
- Under New Zealand law (see below) a refund may be required if the service breaches consumer guarantees.
Paramount Plus plans and pricing
Typical plan types
Paramount+ commonly offers ad-supported and ad-free plan tiers and monthly or annual billing cycles. Exact names and features can vary by region.
Pricing and availability for New Zealand customers may change; check the site or app store for current regional pricing.
Current pricing (indicative)
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly - With Ads | Varies | Ad-supported tier; regional availability may differ. |
| Monthly - Ad-free | Varies | Ad-free viewing; availability and price vary by country. |
| Annual - With Ads | Varies | Prepaid annual option where offered; cost-effective in some markets. |
| Annual - Ad-free | Varies | Prepaid ad-free option where offered. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act, digital services must be provided with reasonable care and skill and be fit for purpose.
If a service fails (for example persistent crashes or buffering), you may be entitled to remedies including repair, cancellation or refund proportional to unperformed services.
Enforcing your rights
- A "no-refund" policy cannot contract out of your CGA rights in New Zealand.
- If disputes are unresolved, you can seek help from the Citizens Advice Bureau, Community Law Centres or the Disputes Tribunal.
- Further guidance: NZ Consumer Protection - CGA.
Customer experiences
Positive feedback
Some users praise Paramount+ for a decent range of shows and particular titles that meet expectations.
Positive comments typically highlight specific content rather than platform reliability.
Negative feedback and common complaints
- Frequent reports of app crashes, freezing, buffering and glitches across devices from NZ users.
- Complaints about excessive ads or misleading advertising, and difficulties with customer support or cancellation in some cases.
- Sources: Trustpilot NZ summaries and Reddit user reports (see consumer reviews).
Documentation checklist
What to gather before you cancel
- Account email and password used to sign in to Paramount+.
- Receipt or order confirmation if you bought a yearly plan or used a third-party store.
- Proof of purchase method (Apple ID, Google account, or payment card statements) if you may request a refund.
When contacting support
- Take screenshots of billing pages, errors, or confirmation screens showing issues.
- Note dates and times of failed streams or app problems to support any CGA claim.
Common mistakes
Not checking where you subscribed
Many users try to cancel on the Paramount+ website even though they subscribed via Apple or Google Play.
If you subscribed through an app store, you must cancel through that store; otherwise billing continues.
Assuming automatic refunds
Assuming a refund will be automatic is a common error; Paramount+ generally does not issue refunds automatically.
If you expect a refund, prepare documentation and be ready to escalate to app store support or invoke CGA rights if applicable.
Comparative recap
At-a-glance comparison
| Aspect | Paramount+ (Web) | Paramount+ (App Store) | Paramount+ (Google Play) |
|---|---|---|---|
| How to cancel | Account > Subscription & Billing > Cancel | Apple ID Subscriptions > Cancel | Google Play Subscriptions > Cancel |
| Refund likelihood | Low (no-refund policy) | Low (subject to Apple policy) | Low (subject to Google policy) |
| Access after cancel | Until end of billing period | Until end of billing period | Until end of billing period |
After cancelling
Follow-up actions
Keep your cancellation confirmation email or screenshot until your billing cycle ends and the subscription shows as cancelled.
Check your bank or card statement the next billing date to confirm no further charges occur.
Helpful links and escalation
- Paramount+ support: paramountplus.com.
- Apple refunds and subscriptions: use your Apple ID settings or Apple Support.
- Google Play help: Google Play Support.
- NZ consumer rights: Consumer Protection - CGA.
Address
Paramount+ corporate address (primary)
Paramount Plus, 1515 Broadway, New York, NY 10036, United States of America.
No verified dedicated New Zealand postal address for Paramount+ cancellations was found; NZ users typically manage cancellations online or via their app store.
Local enquiries and dispute options
For unresolved NZ disputes consider contacting Citizens Advice Bureau, Community Law Centres or the Disputes Tribunal for guidance on CGA remedies.
Keep documentation and correspondence when escalating to these services.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.