Cancel New Faith Network: Easy Method

What is New Faith Network

Overview

New Faith Network is a subscription streaming service that offers family‑friendly, faith‑based video content and programmes.

The service is accessible via web, mobile and TV apps, and offers a free trial for new users.

Content focus

The platform curates Christian and family‑oriented films, series and devotional materials as an alternative to mainstream streaming services.

Content and features are managed by NFN Media B.V., the operator listed on public support pages.

How to cancel New Faith Network

Cancel via the website (required)

• Sign in at the New Faith Network website and open Account.
• On mobile/tablet go to Account > Membership; on PC go to Account > Subscription Plan.
• Choose Update, then select Cancel and follow the on‑screen prompts to confirm.
• A confirmation email is sent once your cancellation is processed.
• Support article: How to end or pause my membership.

Other cancellation routes and pauses

• You cannot cancel inside the mobile or TV app; the website process is mandatory.
• If you subscribed via the App Store or Google Play, you must cancel through that platform’s subscription management.
• You may pause your subscription (up to 60 days) using the same Update workflow before cancelling.

What happens when you cancel

Access after cancellation

When you cancel, your account remains active until the end of the current billing period (monthly or yearly).

You retain access to content through that paid period; playback and downloads follow normal account rules.

Billing and confirmation

• A confirmation email is sent when cancellation is completed via the website.
• Cancellations do not usually produce immediate refunds; billing stops at the end of the paid period.
• If you used App Store or Google Play to subscribe, cancellation and receipts are managed by those platforms.

Will I get a refund?

Free trial and verification charge

New users receive a 14‑day free trial; cancelling within the trial prevents any subscription charge and access continues until trial end.

A small verification transaction (for example NZD 0.04) may appear at sign‑up but is not a committed charge if you cancel before trial expiry.

Refunds after billing

• There is no clear published policy offering refunds beyond the free trial in New Faith Network help materials.
• Refunds for post‑trial charges are not expressly guaranteed and may be declined in practice.
• If you believe a charge is unfair or the service was not delivered, you can cite New Zealand consumer laws (see next section) when pursuing a resolution.

New Faith Network plans and pricing

Available options

Pricing notes

Specific plan names and exact NZD pricing are not published in the verified data provided here and can vary by promotion and region.

Check your Account > Subscription Plan on the New Faith Network website for the exact plan and price tied to your account.

Your consumer rights in New Zealand

Key laws

Two primary laws protect consumers: the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).

These laws require services to be delivered with acceptable quality and not be misleading or deceptive.

How these laws apply

• If the service fails to meet acceptable quality, you may be entitled to remedies under the CGA.
• If subscription terms or trial conditions were unclear or misleading, the FTA may provide grounds for complaint.
• For official guidance see MBIE and Citizens Advice: Consumer Protection (NZ).

Customer experiences

Positive feedback

• Many users value the family‑friendly and Christian content selection as an alternative to mainstream streaming.
• Some reviews praise the platform’s mission and the availability of clean entertainment.

Common complaints

• Reports of unexpected annual billing when monthly was expected and unclear subscription terms.
• Difficulty locating the cancel button, continued charges after cancellation, and poor customer service responsiveness.
• Technical issues such as playback glitches, slow loading and unavailable content have been reported.
• Examples of review sources: Trustpilot, GetCustomers.nz.

Documentation checklist

Essential documents

• Your account email and username used to subscribe.
• Purchase date and billing statements showing charges (bank or card statements).
• Screenshots of Account > Subscription Plan or Membership showing plan details.

Optional evidence

• Confirmation emails (subscription, cancellation, trial start/end).
• App Store or Google Play receipts if you subscribed via those platforms.
• Screenshots of error messages or playback issues if claiming poor service quality.

Common mistakes

Subscription confusion

Many users assume they can cancel inside the mobile or TV app; that is not possible for New Faith Network.

Always use the website Account workflow, and check whether you signed up through the App Store or Google Play.

Evidence and timing errors

Waiting too long to collect billing records or screenshots can weaken your case when requesting a refund or dispute.

Also, cancelling without confirming the confirmation email or cancellation status leads to repeated charges in some reports.

Comparative recap

How methods compare

Quick takeaway

Always check how you signed up, cancel via the correct route, and keep documentation and confirmation emails.

If you encounter billing or service problems, gather evidence and consider consumer rights remedies in New Zealand.

After cancelling

What to check immediately

• Look for the cancellation confirmation email and save it.
• Verify your bank or card statement for any further charges after the end of the billing period.
• Keep screenshots of Account > Subscription Plan showing the cancelled status.

Where to get help

• New Faith Network help pages: end or pause membership.
• Trial and cancellation FAQ: cancellation period.
• For New Zealand consumer advice see Consumer Protection (MBIE).

Address

Registered address

NFN Media B.V. - Klantenservice, ’s‑Gravelandseweg 59, 1217 EH Hilversum, Netherlands.

Notes for New Zealand users

No New Zealand postal address was listed in the verified data; use the website help centre for support and keep NZ consumer rights options in mind if issues persist.