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Cancel FANATIZ
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fanatiz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Fanatiz: Easy Method
What is Fanatiz
Service overview
Fanatiz is a streaming service that specialises in South American football and related sports content, available on web and multiple devices.
It offers monthly and annual subscription plans, pay-per-view events, and free trials in some cases.
Where it is used
Fanatiz is accessible globally via the website, mobile apps, and devices such as Roku and Fire Stick.
Pricing and billing may vary by platform (App Store, Google Play, Roku, or direct web purchase).
How to cancel Fanatiz
If you subscribed via Fanatiz website (credit card)
- Log in at play.fanatiz.com.
- Go to My Profile → Plans and Payment Method → Manage Plan → Cancel Subscription.
- Complete cancellation at least 24 hours before the next renewal to avoid charges.
If you subscribed via Apple, Google Play, or Roku
- Cancel through the platform where you subscribed (Apple App Store, Google Play, or Roku account subscription manager).
- Do not cancel by deleting the app or logging out - those actions do not stop billing.
- For Roku purchases request refunds or billing help directly from Roku when needed.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of the paid period you already paid for.
Access does not end immediately unless otherwise stated by the billing platform.
Renewal and account data
Your subscription will not renew after cancellation; make sure cancellation is confirmed at least 24 hours before renewal.
Deleting your Fanatiz account or app does not automatically cancel subscriptions - explicit cancellation is required.
Will I get a refund?
General refund policy
Fanatiz generally does not provide refunds or credits for canceled subscriptions, unused time, or unseen content.
Pay-per-view and on-demand purchases are final and non-refundable under standard policy.
Exceptions and special cases
- Refund may be possible if requested within the first 7 calendar days from the initial subscription; amounts are prorated and transaction costs deducted.
- Subscriptions purchased via Roku must request refunds directly from Roku - Fanatiz cannot process those refunds.
- For free trials you must cancel before the trial end date via your Fanatiz account to avoid being charged.
Fanatiz plans and pricing
Pricing overview
Official New Zealand dollar pricing is not published by Fanatiz. App Store listings often default to USD.
User-reported NZ pricing exists but is unverified and subject to change.
Representative plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Front Row Monthly (App Store, general USD listing) | USD 22.99 (≈ NZ$35 - 36) | Monthly | Front Row access, general sports content |
| AFA Play Monthly (App Store, general USD listing) | USD 14.99 (≈ NZ$23 - 24) | Monthly | AFA Play content |
| Front Row Annual (App Store, general USD listing) | USD 199.99 (≈ NZ$310 - 315) | Annual | Front Row access, annual billing |
| User-reported NZ price (unverified) | NZ$14.99/month or NZ$99.99/year (approx.) | Monthly/Annual | Pro-level access (user-reported) |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law (for example the Consumer Guarantees Act and Fair Trading Act), digital services must be supplied as described and match the seller's representations.
If the service is faulty or misrepresented you may be entitled to remedies including repair, replacement, or refund depending on circumstances.
Practical steps if rights are breached
- If Fanatiz continues charging after you followed correct cancellation steps, contact your payment provider to dispute the charge.
- You may also contact the Commerce Commission or consumer protection bodies in New Zealand for further advice.
- Keep records of cancellation attempts, receipts, and communications to support any complaint.
Customer experiences
Positive feedback
Some users note a good selection of South American football, improved streaming at times, responsive support, and multi-device availability.
Aggregated reviews mention affordability and device compatibility as strengths for many subscribers.
Negative feedback
Frequent complaints include being charged after cancellation, poor streaming quality, missing promised content, and difficulty obtaining refunds.
Trustpilot and other forums include reports of users remaining charged months after cancelling and unresolved support requests.
Documentation checklist
Before you contact support
- Account email and username used for Fanatiz.
- Subscription receipts or billing statements showing charges.
- Date and method of subscription (Website, Apple, Google Play, or Roku).
If you need to dispute charges
- Screenshots of cancellation confirmation or lack thereof.
- Platform receipts (App Store/Google Play/Roku purchase history) when applicable.
- Records of communication with Fanatiz support (emails, chat transcripts).
Common mistakes
Assuming deletion cancels subscription
Deleting the Fanatiz app or your account does not cancel active subscriptions. You must cancel via the website or the platform where you subscribed.
Users often miss this and continue being billed because the subscription remains active with the payment provider.
Missing cancellation windows
Not cancelling at least 24 hours before renewal is a frequent oversight that results in an unwanted charge for the next period.
Similarly, failing to cancel a free trial before it ends will typically convert to a paid subscription automatically.
Comparative recap
Key differences at a glance
The table below summarises cancellation routes, refund likelihood, and common user issues for quick reference.
Quick comparison table
| Feature | Summary |
|---|---|
| How to cancel | Website subscriptions: cancel at play.fanatiz.com → My Profile → Plans and Payment Method → Manage Plan → Cancel. App-store subscriptions: cancel in the respective App Store or Roku account. |
| Refund policy | Generally no refunds; exception possible within 7 days of initial subscription (prorated, minus transaction fees). Roku refunds handled by Roku. |
| Common problems | Charges after cancellation (reported on Trustpilot), streaming quality issues, and difficulty getting refunds or responses in some cases. |
| What to do if charged after cancelling | Contact Fanatiz support and your payment provider; escalate to consumer protection in New Zealand if necessary. |
After cancelling
Immediate steps
Keep confirmation of the cancellation and note when access ends to ensure you were not billed for an additional period.
Save receipts and any correspondence if you need to dispute future charges.
Who to contact and useful links
- Email Fanatiz (English): hello@fanatiz.com.
- General help articles: Help Center - How can I cancel my subscription?
- Account deletion info: Help Center - Delete the account
- Refund policy details: Help Center - Refund policy
Address
Mailing address
Fanatiz does not provide a local postal address in New Zealand for subscription cancellations, and there is no known NZ office for this purpose.
Any physical address information should be verified via official Fanatiz communications if required.
Online contact methods
Use online channels for support: email (hello@fanatiz.com), in-app chat, or the Fanatiz Help Center articles linked above.
For Roku purchases or billing queries handled by Roku, use your Roku account support channels.