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Cancel FUBO
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fubo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Fubo: Easy Method
What is Fubo
Service overview
Fubo is a subscription-based streaming service focused on live TV and sports, offering channel packages, add-ons, and cloud DVR features.
Where it is used in New Zealand
Fubo is available to customers in New Zealand via internet streaming and third-party platforms (e.g. Roku, Apple App Store).
Pricing and regional availability may differ from U.S. listings; Fubo does not publish official NZD prices.
How to cancel Fubo
Cancel on the web (recommended)
- Log into your Fubo account on the website.
- Navigate to My Account → Subscription → Cancel.
- Follow on-screen prompts to confirm cancellation.
- Reference: Fubo Help Center - How do I cancel my Fubo subscription?
Cancel via third-party stores (Roku and Apple)
- Roku: Cancel through your Roku account at my.roku.com or on a Roku device (Home → Star → Manage subscription → Cancel subscription).
- Apple / App Store: You must cancel through Apple’s Manage Subscriptions in your Apple ID settings - Fubo cannot cancel App Store subscriptions for you.
- Note: Third-party cancellations follow the store’s rules and receipts; keep records from the store for proof.
What happens when you cancel
Access and billing
For paid subscriptions cancelled on the web, the subscription remains active until the end of the current billing cycle.
Fubo states there are no refunds for prepaid or partial months of service.
Free trials and third-party differences
- Web free trial: cancelling on the web ends access immediately.
- Roku free trial: cancelling via Roku typically leaves access until the trial end date.
- App Store free trials: follow Apple’s rules - cancel at least 24 hours before trial end to avoid charges.
Will I get a refund?
Fubo’s stated refund policy
Fubo’s official policy: no refunds for prepaid or partial months of service.
Fubo’s cancellation policy is published in their Help Center and confirms limited refund availability. See Fubo cancellation policy.
Exceptions and New Zealand law
- There is no automatic statutory 14-day cooling-off period in Fubo’s policy for digital subscription purchases.
- Under New Zealand’s Consumer Guarantees Act (CGA), refunds or remedies may be available if the service is faulty, not as described, or misrepresented.
- If you believe the service is faulty or misrepresented, you can seek remedies under the CGA; evidence and communication with the provider are important.
Fubo plans and pricing
Overview of reported plans
Fubo does not publish official NZD plan prices; the following are third-party estimates or user-reported conversions.
Estimated plan table
| Plan | Approx. Price (NZ$) | Billing Period | Features (short) |
|---|---|---|---|
| Pro | approx. NZ$141.20/month | Monthly | Live TV streaming, mid-tier channel count |
| Elite | approx. NZ$158.70/month | Monthly | Higher channel count, more features |
| Premier | approx. NZ$176.20/month | Monthly | Top-tier plan in USD listing |
| Latino | approx. NZ$58.30/month | Monthly | Spanish-language channels bundle |
| Unnamed (user-reported) | NZ$14.99/month or NZ$99.99/year | Monthly/Annual | Not clearly specified - possibly limited or regional offering |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be provided with reasonable care and skill and to match descriptions and be fit for purpose.
Refunds or remedies can apply when services are faulty or misrepresented, even if the provider’s terms say 'no refunds'.
Other protections and escalation
- The Fair Trading Act prohibits misleading or deceptive conduct, including hidden fees or unclear terms.
- If you cannot resolve the issue with the provider, you can seek advice or escalate to the Disputes Tribunal, Citizens Advice Bureau, or Community Law Centres.
- Useful links: Consumer Protection - streaming and downloads, Commerce Commission - consumer rights.
Customer experiences
Positive feedback
- Some reviewers praised Fubo customer support as helpful and quick resolving billing or subscription issues.
- Users noted straightforward handling for some add-on cancellations and channel lineup fixes.
Negative feedback
- Many complaints report unexpected or continued billing after cancellation, including during or right after free trials.
- Users frequently describe the cancellation process as confusing or ineffective and criticise pricing transparency and technical issues.
Documentation checklist
Before contacting Fubo or a third party
- Account email and username used for the subscription.
- Payment/transaction dates and amounts (bank or card statements).
- Screenshots of subscription pages, cancellation attempts, and confirmation messages.
If you escalate or seek a remedy
- Receipts from the App Store or Roku if subscription was purchased via those stores.
- Records of communication with Fubo support and timestamps.
- Notes on service problems (dates/times of buffering, missing channels) to support a CGA claim.
Common mistakes
Cancelling the wrong account or device
Many customers cancel the app on a device but not the subscription tied to their account or third-party store.
Always confirm the account email and where the subscription was purchased before cancelling.
Assuming cancellation equals refund or immediate termination
Users sometimes expect immediate refunds or immediate termination of paid access; paid web subscriptions usually remain active until the billing period ends.
Similarly, cancelling via third-party stores follows the store’s rules - check whether the trial or paid access ends immediately or at the period end.
Comparative recap
Quick method comparison
The table below summarises cancellation method, how to cancel, trial handling, and refund stance.
Comparison table
| Method | How to cancel | Trial handling | Refunds |
|---|---|---|---|
| Web (Fubo account) | Log in → My Account → Subscription → Cancel | Free trial cancelled via web ends access immediately | Fubo: no refunds for prepaid/partial months |
| Roku | Cancel via my.roku.com or on Roku device (Home → Star → Manage subscription → Cancel) | Free trial cancellation via Roku usually keeps access until trial end | Follow Roku/store refund rules; Fubo policy applies if billed by Fubo |
| Apple App Store | Cancel in Apple Manage Subscriptions (Apple ID settings) | Must cancel at least 24 hours before trial ends to avoid charge (Apple rules) | Handled under Apple Media Services terms; Fubo cannot directly cancel App Store subscriptions |
After cancelling
What to check immediately
- Save any cancellation confirmation or reference number from Fubo or the store.
- Monitor your payment method for unexpected charges during the next billing cycle.
Helpful links and next steps
- Fubo cancellation help: How do I cancel my Fubo subscription?
- Fubo cancellation policy: What Is Fubo's Cancellation Policy?
- Apple NZ terms: Apple Media Services Terms (NZ)
- Consumer Protection (streaming): Streaming and downloads - consumer protection
Address
Fubo corporate mailing address
FuboTV Inc., 1290 6th Avenue, New York, NY 10104, United States.
Notes about local addresses
There is no evidence of a dedicated New Zealand postal address for Fubo; international users should use the U.S. corporate address above when postal contact is required.