Cancel Hayu: Easy Method

What is Hayu

Overview

Hayu is a subscription streaming service focused on reality and lifestyle TV, offering a library of full seasons and episodes.

The service is ad-free and available on multiple devices with on-demand access while your subscription is active.

Content and access

Hayu provides access to titles from major reality-TV producers, with new episodes often available shortly after original broadcast.

Access is controlled by an active subscription purchased directly from Hayu or through an app store or third-party provider.

How to cancel Hayu

Cancel via Hayu website (direct subscriptions)

• Sign in at hayu.com using the account email and password.
• Go to Account or Manage Subscription in your profile settings.
• Select Cancel Subscription and follow on-screen prompts to confirm cancellation.
• Note the cancellation confirmation message or email; keep a screenshot or reference number.

Cancel via app stores or third parties

• If you subscribed through the Apple App Store, cancel in your Apple ID Subscriptions (Settings > [your name] > Subscriptions).
• If you subscribed through Google Play, cancel via Google Play Store > Menu > Subscriptions.
• If your subscription is billed via a TV/telecom provider, contact that provider to cancel - Hayu cannot cancel third-party subscriptions for you.

Written requests and customer support

• To request cancellation in writing, send a clear instruction including account email and subscription details to the postal address below or use Hayu’s help form.
• When contacting support, include order receipts, transaction IDs and screenshots to speed up handling.

What happens when you cancel

Access after cancellation

After you cancel, you generally keep access to Hayu until the end of your current paid period.

Access ends at the subscription expiry date; you will not be billed after cancellation takes effect.

Renewal and billing

Cancelling prevents future automatic renewals but does not usually change charges already processed for the current period.

Check the date of your next renewal and cancel at least 24 hours before that date to avoid being charged for the next cycle.

Data and account retention

Your account and viewing history may be retained unless you request deletion; retention policies vary.

Contact support to request account deletion if you want Hayu to remove personal data, and keep evidence of that request.

Will I get a refund?

Standard refund policy

Hayu’s standard practice is not to provide refunds for unused time after cancellation for most digital subscriptions.

Refunds are case-by-case and depend on how the subscription was purchased and local laws that may apply.

Common exceptions

• Billing errors (duplicate charges) - may be eligible for refund after review.
• Subscriptions purchased through Apple/Google - refunds handled via the relevant app store processes.
• If you are entitled to a refund under New Zealand consumer law, you may request one and Hayu will consider it.

How to request a refund

• Gather proof: receipts, transaction IDs, and screenshots of charges or cancellations.
• Contact Hayu support via the help page or the app store’s refund channels with your evidence.
• For unresolved disputes, consider lodging a complaint with New Zealand consumer authorities (see links below).

Hayu plans and pricing

Current plans

The table below lists the plans and current New Zealand pricing as publicly provided by Hayu.

App store pricing aligns with web pricing; see the price notes row for context.

Price changes and alignment

Hayu has updated pricing in the past; web and app-store prices are aligned per the provider’s notice.

Always check your account billing details for the exact amount charged to your payment method.

Your consumer rights in New Zealand

Relevant laws

Key protections include the Consumer Guarantees Act and Fair Trading Act, which cover aspects of services and misleading practices.

Digital subscriptions may be treated differently, but basic protections against faulty or misrepresented services still apply.

How rights may apply to Hayu

If Hayu materially fails to provide the service you paid for, you may be entitled to remedy, repair or refund under New Zealand law.

Whether you can get a refund for a change of mind depends on Hayu’s terms and the circumstances - legal rights may override those terms.

Where to get help

• New Zealand Government consumer information: consumerprotection.govt.nz
• Independent consumer advice: consumer.org.nz

Customer experiences

Positive feedback

Many users praise Hayu for its focused reality TV catalogue and timely availability of episodes after original airings.

Subscribers often highlight ease of streaming and the value of binge access to full seasons.

Common complaints

Typical issues reported include confusion over where to cancel (web vs app store) and difficulties obtaining refunds for renewals.

Some customers report slow response times from support or unclear communication about price changes and promotions.

Takeaways from reviews

• Always confirm the purchase channel (Hayu web, Apple, Google or a provider) to know where to cancel.
• Keep receipts and screenshots to resolve disputes more quickly with support or payment providers.

Documentation checklist

Essential documents

• Account email and username used for Hayu.
• Order confirmation or receipt showing the charge and date.
• Transaction ID or payment reference from your bank/statement.

Helpful extras

• Screenshots of subscription settings showing active status or renewal date.
• Correspondence with Hayu or app store support (emails, chat transcripts).
• Proof of attempted cancellation if you experienced errors.

Common mistakes

Timing and renewals

Waiting until after the renewal date to cancel commonly results in an unwanted charge for the next period.

Always cancel at least 24 hours before renewal to minimise the risk of being billed again.

Account and purchase confusion

Many users cancel the app but not the subscription if the purchase was made via the web, or vice versa.

Remember that deleting the app does not cancel a subscription - manage subscriptions via the original purchase channel.

Trial-period misunderstandings

Signing up for a free trial requires you to cancel before the trial ends if you don’t want to be charged for the first paid period.

Check the trial expiry date in your account and mark your calendar to avoid unexpected billing.

Comparative recap

Plan comparison

Choosing the right plan

If you watch Hayu regularly, the 12‑month option represents the best per-month cost.

For flexibility or short-term viewing, the monthly plan avoids long commitments and makes cancellation simple.

After cancelling

What to check immediately

• Confirm you received a cancellation confirmation email or on-screen message.
• Verify the subscription expiry date and that no further charges are scheduled.

Useful links and next steps

• Hayu help and support: hayu.com
• Manage Apple subscriptions: Apple - Manage subscriptions
• Manage Google Play subscriptions: Google Play - Cancel subscriptions
• New Zealand consumer information: consumerprotection.govt.nz

Address

Postal address for written requests

Universal Pictures Subscription Television Limited

Central St Giles, St Giles High Street, London WC2H 8NU, United Kingdom

Notes about international requests

This appears to be the international postal address used for cancellation requests; there may not be a separate New Zealand postal office for Hayu.

If you prefer faster handling, use Hayu’s online help form or the app-store channels for refunds and subscription management.