Cancel Hulu: Easy Method

What is Hulu

Service overview

Hulu is a US-based streaming service offering on-demand TV shows, movies, and live-TV bundles through subscription plans.

Availability in New Zealand

Hulu is not officially distributed in New Zealand. Access typically relies on US-based billing or workarounds such as third-party platforms, gift cards or VPNs.

How to cancel Hulu

Cancel via the Hulu website (recommended)

• Go to hulu.com and log into your account.
• Open Account, scroll to "Your Subscription", click "Cancel" and follow the on-screen prompts.
• Cancel by 11:59 PM Eastern Time the day before your next billing period to avoid the next charge.

Cancel through third-party billing (mobile and devices)

• iOS / App Store: Cancel via Apple subscription management - Settings → App Store → Apple ID → Subscriptions.
• Android / Google Play: Cancel via Google Play subscriptions or via Hulu app Settings → Account Settings → Go to Google Play → Cancel.
• Other platforms (Amazon, Roku, etc.): Cancel through the platform where you originally subscribed.

What happens when you cancel

Access after cancellation

When you cancel, access remains active until the end of the current paid billing period.

Hulu does not prorate or cut access early; you can continue using the service until your period ends.

Account and data handling

Your account and viewing history remain linked to your Hulu account unless you delete the account per Hulu policies.

If you re-subscribe later, your saved profiles and settings may still be available depending on Hulu retention rules.

Will I get a refund?

Hulu’s refund policy

Hulu generally does not provide refunds or credits for partially used billing periods.

Exceptions are rare and only issued at Hulu’s sole discretion; refunds are not guaranteed.

New Zealand-specific exceptions

• There is no automatic 14-day "cooling-off" right for digital streaming services in NZ; change-of-mind refunds are at the provider’s discretion.
• If the service is faulty or not of acceptable quality, you may be entitled to a remedy (including refund) under the NZ Consumer Guarantees Act.

Hulu plans and pricing

Plan types

Hulu offers multiple plan types: ad-supported, ad-free, and live-TV bundles that combine Hulu with other services.

Pricing notes

Hulu is not officially available in New Zealand and NZ-specific prices are unofficial conversions from US plans.

Prices and availability may vary depending on billing platform, region or required workarounds.

Your consumer rights in New Zealand

Rights under the Consumer Guarantees Act (CGA)

Under the CGA, services supplied to NZ consumers must be of acceptable quality, fit for purpose and supplied with reasonable care and skill.

If the streaming service is faulty or not as described, you may be entitled to cancel and seek a refund or other remedy.

How to enforce your rights

• If Hulu refuses a remedy for a substantial fault, you can escalate to the Commerce Commission or file a claim with the Disputes Tribunal (up to NZD 30,000).
• Keep records: emails, screenshots, billing receipts and error details to support any complaint under the CGA.

Customer experiences

Common positive feedback

Some users report timely and helpful responses for specific issues, such as location or account fixes.

Positive cases often highlight straightforward resolution when contact is made through the correct support channel.

Common complaints and themes

• Reports of app glitches: freezing, crashes and error messages across devices.
• Complaints about excessive ads, billing issues, price changes and difficulty cancelling in some cases.

Documentation checklist

What to gather before cancelling

• Account email and password, subscription confirmation or receipt, and the billing platform used (Hulu, Apple, Google, Amazon, Roku).
• Dates of recent charges and screenshots of the Account → Your Subscription page if possible.

What to keep for disputes

• Copies of cancellation confirmation, any support chat or email threads, error messages, and timestamps of attempted cancellations.
• Proof of payment (bank statement or card statement) showing the recurring charge.

Common mistakes

Assuming you are billed by Hulu directly

Many users try to cancel on hulu.com even though their subscription is billed through Apple, Google or another platform.

If billed by a third party, Hulu cannot cancel the subscription; you must use that provider’s subscription settings.

Missing the cancellation cut-off

Users sometimes cancel too late and are charged for the next billing period because cancellation must occur by 11:59 PM Eastern Time the day before renewal.

Also, expecting a pro rata refund is a common mistake - Hulu usually does not issue partial refunds.

Comparative recap

Key comparison points

This table compares practical aspects relevant to NZ users: cancellation method, refund likelihood, and official NZ availability.

After cancelling

Verify cancellation and keep records

After you cancel, save any on-screen confirmation and any confirmation email you receive for your records.

Check your bank or card statement to ensure no further charges occur after the end of the billing period.

Helpful links and where to get more help

• Hulu Subscriber Agreement - cancellation and refund terms.
• Hulu help: Google Play billing and cancellations.
• NZ Consumer Guarantees Act overview - your rights if the service is faulty.

Address

Hulu corporate contact

For formal written notices or postal correspondence, use the corporate address below.

Postal address

Hulu, LLC, Attn: Customer Service, 2500 Broadway, 2nd Floor, Santa Monica, CA 90404, USA