Cancel MUBI online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mubi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mubi: Easy Method
What is Mubi
Service overview
Mubi is a subscription streaming service focused on curated films, festivals and classics. It offers an ad-free catalogue and rotating selections chosen by curators.
How people use it
Subscribers stream on web, mobile apps and selected devices and can join a 7-day free trial in many regions. Plans and regional pricing vary; New Zealand listings commonly show a monthly plan with a short trial.
How to cancel Mubi
Cancel if you subscribed directly on Mubi (web)
Follow these steps if you signed up at MUBI’s website. Online cancellation is preferred and fastest.
- Log into your MUBI account on mubi.com.
- Go to Settings → Subscription.
- Choose Cancel subscription and follow on-screen prompts.
- Cancel at least 1 calendar day before renewal to avoid being charged again.
Cancel if you subscribed via Apple App Store (iOS)
Apple manages billing for App Store subscriptions; you must cancel through your Apple ID settings.
- Open Settings on your iPhone/iPad → tap your name → Subscriptions.
- Find MUBI and select Cancel Subscription.
- Turn off auto-renew at least 24 hours before the period ends to prevent renewal.
- Reference the App Store listing: MUBI on the App Store.
Cancel if you subscribed via Google Play (Android)
Google Play subscriptions must be managed through your Google account - not via the MUBI app or website.
- Open the Google Play Store → Menu → Subscriptions.
- Select MUBI → Cancel subscription and follow prompts.
- If you need guidance, see MUBI’s help article: MUBI Help - Google Play.
What happens when you cancel
Access to service
If you cancel, you generally retain access until the end of the period you already paid for. Access ends when that paid period expires.
Renewal and billing
Cancelling prevents future auto-renewals but does not usually trigger a refund for the current period. Make sure you cancel before the provider’s required deadline (see cancellation section).
Account and data
Your account remains in MUBI’s system; content added to lists may persist. Review MUBI’s account or privacy settings if you want data removed or modified.
Will I get a refund?
MUBI's stated refund policy
MUBI’s Terms of Service state payments are non-refundable and there are no refunds or credits for partially used periods, except in exceptional cases or as required by law.
Exceptions and disputing charges
- If you believe a charge was an error, contact MUBI support for assistance and provide proof of the issue.
- Exceptional or legally required refunds may be considered, but are not guaranteed under the standard policy.
Mubi plans and pricing
Typical New Zealand pricing
Below is pricing information compiled from New Zealand sources. Regional pricing can change; check MUBI for current rates before subscribing.
Plans table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Standard Monthly | NZ$12.99 | Monthly | Curated film streaming, 7-day free trial, no ads |
| Standard Monthly (alternate listing) | NZ$14.99 | Monthly | Curated film streaming, 7-day free trial, no ads |
Your consumer rights in New Zealand
Relevant laws
New Zealand’s Consumer Guarantees Act and Fair Trading Act protect consumers when services are not provided with reasonable care, do not match descriptions, or where advertising is misleading.
How these laws may apply
- Non-refundable terms can be challenged if the service fails to match its description or cannot be cancelled as advertised.
- If MUBI does not provide promised content or repeatedly charges after cancellation, you may have remedy options under NZ law.
Recommended escalation steps
- Contact MUBI support first with evidence.
- If unresolved, contact your payment provider (Apple/Google or your card issuer) to dispute a charge.
- Escalate to New Zealand authorities: Consumer Protection or the Commerce Commission.
Customer experiences
Positive experiences
Some users report helpful and prompt customer service, especially around trial cancellations where support confirmed no charge after a free trial.
Negative experiences
Many reviewers describe difficulties cancelling, unresponsiveness from support, unexpected charges after cancellation, and technical issues such as buffering or app errors.
Takeaways
- Keep records (screenshots, confirmation emails) when you cancel to help if problems arise.
- Choose the correct cancellation path based on how you subscribed (web, Apple, Google).
Documentation checklist
Essential items to collect
- Account email and username used for MUBI.
- Receipt or bank/statement showing the charge.
- Subscription confirmation or welcome email from MUBI.
Proof of cancellation attempts
- Screenshots of cancellation steps and confirmation screens.
- Dates and times of cancellation attempts and any support correspondence.
- Device/store used to subscribe (Web, Apple ID, Google Play).
Common mistakes
Cancelling in the wrong place
Many users try to cancel on mubi.com even though their subscription is billed by Apple or Google. If you subscribed through the App Store or Google Play, you must cancel through those stores.
Missing the cancellation window
Assuming cancellation can occur at any moment without affecting the next charge is a frequent error. Apple requires cancellation at least 24 hours before renewal; MUBI direct requires 1 calendar day.
No supporting evidence
Failing to keep confirmation emails, screenshots or billing statements makes resolving disputes harder. Always save proof when you cancel or contact support.
Comparative recap
Summary purpose
The table below compares the main cancellation paths, refund stance and deadlines to help you choose the correct route for your situation.
Comparison table
| Subscription source | How to cancel | Refund policy | Cancellation deadline | Who to contact |
|---|---|---|---|---|
| MUBI (web) | Log in → Settings → Subscription → Cancel | Generally non-refundable; exceptions possible | At least 1 calendar day before renewal | MUBI support via help center and account settings |
| Apple App Store (iOS) | Apple ID Settings → Subscriptions → Cancel | Managed by Apple; MUBI policy applies to service access | Turn off auto-renew at least 24 hours before period end | Apple Support and MUBI support if needed |
| Google Play (Android) | Google Play Store → Subscriptions → Cancel | Managed by Google Play; MUBI policy applies to service access | Follow Google Play timing (cancel before next billing) | Google Play Support and MUBI support if needed |
After cancelling
Check access and confirmations
After cancelling, confirm you received a cancellation confirmation email or on-screen message. Keep that confirmation until the billing period ends and no further charges appear.
Helpful links and next steps
- MUBI Terms of Service: mubi.com - Terms of Service
- MUBI Help Center: help.mubi.com
- MUBI App Store listing (NZ): MUBI on the App Store
- Consumer Protection NZ: consumerprotection.govt.nz
- Commerce Commission NZ: comcom.govt.nz
Address
Postal address for cancellation (use UK address as no dedicated NZ postal address found)
Mubi UK Limited
5 New Street Square
London, EC4A 3TW
United Kingdom
Notes on postal cancellations
Postal cancellation is an option if you prefer written records; send a clear letter with your account details and keep proof of posting. Online cancellation via your account is quicker and recommended when possible.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.