Cancel Stan: Easy Method

What is Stan

Overview

Stan is an Australian subscription video-on-demand service offering TV shows, movies and sports add-ons via streaming. It operates primarily for Australian customers with content delivered over the internet.

Availability

Stan is not an official New Zealand service; many New Zealand users access Stan from NZ using VPN or cross-border arrangements. This guide explains cancellation and rights for New Zealand-based users.

How to cancel Stan

Cancel via Stan website / Stan Store

If you subscribed directly to Stan, cancel on the Stan account portal or Stan Store.

• Log in to Stan Store → Settings → Billing → Cancel Subscription.
• After cancellation you keep access until the end of the current billing cycle.

Cancel via Apple or Google Play

If you subscribed through a mobile app, you must cancel with the platform that billed you.

• iOS (Apple App Store): open your Apple subscriptions and cancel there.
• Android (Google Play): open your Google Play subscriptions and cancel there.

What happens when you cancel

Service access

When you cancel a direct Stan subscription you retain access until the paid period ends. There is no immediate loss of service for the remainder of that billing cycle.

Account and data

Cancelling a subscription does not necessarily delete your account or content history. You may need to contact support to request account deletion or removal of personal data.

Will I get a refund?

Stan's general refund policy

Refunds are manually reviewed and granted at Stan's discretion. Typical eligibility includes cancellation within 30 days of payment and only for a single billing period.

• No refunds are normally provided for non-usage.
• Stan may refuse refunds outside the discretionary criteria.

Other refund scenarios and exceptions

Prorated refunds may be available when you upgrade or downgrade plans, covering unused time on the previous plan.

• Mobile app trials: a 14-day free trial via mobile apps avoids charges if canceled within the trial period.
• Digital products on Stan.Store are not refundable except if delivery fails within 24 hours or there is a technical access issue.

Stan plans and pricing

Plan list

Below are typical monthly prices converted approximately into New Zealand dollars. Prices may vary and Stan is Australian - access in NZ often requires a VPN.

Pricing notes

Prices shown use an exchange rate of about 1 AUD = 1.106 NZD (early 2025) and are approximate. Stan availability in NZ is unofficial.

Your consumer rights in New Zealand

Cooling-off and refund rights

There is no statutory 14-day unconditional cooling-off right for Stan's digital subscription services under Stan's policy. Refunds are limited and discretionary.

Platform purchases and jurisdiction

If you bought through Apple or Google Play, the cancellation and refund rules of those platforms apply rather than Stan's policy.

• Apple/Google handles refunds and disputes for purchases made through their stores.
• Standard New Zealand consumer protections may not create an automatic right to a refund for these digital subscriptions.

Customer experiences

Positive feedback

Many users report Stan Store and Stan support as responsive, friendly and fast. The platform is praised for ease of use and affordability for creators.

Negative feedback

Some users report inconsistent service quality, freezing, or difficulty cancelling - especially when subscribed via third parties.

• There are reports of account deletions or disabled accounts without timely support response.
• Problems often relate to third-party billing or support delays.

Documentation checklist

What to collect before contacting support

• Account email and username.
• Subscription ID or invoice number.
• Payment date, amount and payment method (card, Apple/Google receipt).

Extra evidence that helps

• Screenshots of your subscription page or cancellation steps attempted.
• Receipts from Apple or Google Play when applicable.
• Any error messages or delivery failure notices for Stan.Store items.

Common mistakes

Canceling in the wrong place

A common mistake is attempting to cancel on Stan when the subscription was billed by Apple or Google Play. This does not stop future charges from the platform.

Expecting refunds for non-usage

Expecting a refund simply because you did not use the service is often unsuccessful. Stan’s policy typically excludes non-usage as grounds for refund.

Also, failing to save a cancellation confirmation or proof can complicate disputes, so keep records of confirmations and emails.

Comparative recap

At-a-glance comparison

The table below summarises where to cancel, refund likelihood, and access after cancellation for each method.

How to use this table

Use the table to decide where to act based on how you originally subscribed and what outcome you want (stop renewal, request refund, or retain access).

After cancelling

What to check immediately

Save any cancellation confirmation emails or on-screen confirmations. Note your final access date and any remaining billing details.

Helpful links and further steps

• Stan Help Centre - account, billing and support articles.
• Apple support: cancel subscriptions - for iOS billed subscriptions.
• Google Play: cancel subscriptions - for Android billed subscriptions.
• Consumer NZ: refunds and returns - general NZ consumer guidance.

Address

Corporate address (Australia)

Stan

321 Kent Street, Suite 1, Level 20, Sydney, NSW 2000, Australia

Notes about contacting Stan from New Zealand

There is no official New Zealand-specific Stan cancellation address. Use the online help pages or the billing platform (Apple/Google) used for your subscription when seeking cancellation or refunds.