Cancel Funimation: Easy Method

What is Funimation

Overview

Funimation was a streaming service focused on anime, known for a large catalog of dubbed and subtitled titles. The service provided ad-free and ad-supported tiers, device apps, and downloads for offline viewing.

Transition to Crunchyroll

Funimation merged into Crunchyroll in April 2024 and many subscription and billing functions are now handled via Crunchyroll. NZ users should treat Crunchyroll as the primary account and billing portal for Funimation-era subscriptions.

How to cancel Funimation

Cancel via iOS / App Store

• Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
• Find the Funimation/Crunchyroll subscription and tap Cancel Subscription. Funimation cannot cancel App Store subscriptions for you.
• See Apple support for details: Apple - manage subscriptions.

Cancel via Android / Google Play

• Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
• Select the Funimation/Crunchyroll subscription and Cancel subscription. Funimation/Crunchyroll support cannot cancel in-app Google Play subscriptions for you.
• See Google Play help: Google Play - cancel subscriptions.

Cancel on the web (Crunchyroll / direct billing)

• Sign in at Crunchyroll, go to Account > Subscription Info (or Account > Subscriptions).
• Click Cancel Membership. Your access continues until the end of the paid billing period.
• If your Funimation account was migrated, manage billing under your Crunchyroll account settings.

Other platforms (PayPal, Amazon Channels, Roku)

• Cancel through the platform that billed you: PayPal (Manage Automatic Payments), Amazon Channels (Your Subscriptions), or Roku Pay settings.
• Optionally confirm cancellation in your Crunchyroll account if your subscription was linked there.

When to contact support by email

• If you cannot cancel via app or website, contact support (for example [email protected]) but expect response delays and no guaranteed outcome.
• Keep platform receipts and account details ready when emailing support.

What happens when you cancel

Access after cancellation

After cancelling, you normally retain access to the service until the end of your current paid billing period.

No immediate loss of access occurs for active billing periods unless platform-specific rules say otherwise.

Renewals and future billing

Automatic renewals stop after successful cancellation; you will not be charged at the next renewal date.

If you cancel via an app store, confirm the subscription shows as cancelled in that store to avoid future charges.

Account data and reactivation

Your account profile and watch history typically remain available and can be reactivated by signing in and resubscribing.

Retention policies vary; if you need data removed, contact support and request deletion per the platform's privacy options.

Will I get a refund?

Funimation / Crunchyroll refund policy

Funimation does not offer refunds for canceled subscriptions; you keep access until the end of the paid billing cycle without prorated refunds.

This is the standard policy reported for Funimation-era accounts managed through Crunchyroll.

Possible exceptions and platform rules

• App stores (Apple/Google) may have separate refund processes; request refunds via the store where you were billed.
• Payment platforms like PayPal or your bank may offer dispute or chargeback options in some circumstances.

Legal exceptions (not automatic)

Some jurisdictions (e.g. UK/EU) have a 14-day cooling-off right for digital purchases in certain cases. Funimation’s own policy does not explicitly offer this as a routine refund.

In New Zealand, refunds for change of mind are not generally statutory for started digital services; remedies exist if the service fails to perform as promised.

Funimation plans and pricing

Pricing overview

Below are the Premium Plus plan rates that applied for New Zealand during 2024/2025 for reference.

A 14-day free trial was offered to new subscribers during that period.

Your consumer rights in New Zealand

General NZ consumer protections

Under New Zealand consumer law, digital services must be fit for purpose and not misleading. Unfair contract terms may be unlawful.

These protections apply if the service is defective, unavailable, or not as described.

Refunds and change of mind

There is generally no automatic statutory right to a refund for change of mind after starting a digital subscription unless the provider’s terms allow it.

If Funimation/Crunchyroll fails to deliver the promised service, you may have remedies via Consumer NZ or your payment provider.

Steps if you have a problem

• Contact Crunchyroll support with evidence (receipts, screenshots).
• If unresolved, consult Consumer NZ for guidance and complaint options.
• Consider contacting your bank or payment service for chargeback/dispute if there was billing error or fraud.

Customer experiences

Positive experiences

• Many users appreciated the large dubbed anime catalog at a relatively low cost.
• Some reported reliable performance on devices such as Xbox or Android and good Chromecast support.

Negative experiences

• Users frequently reported app and web player issues: bugs, freezing, and poor UI design.
• After the Funimation-AnimeLab-Crunchyroll transition, NZ/AU users reported missing content, region-blocking, and degraded experience.
• Customer support delays, billing errors, and occasional double-charging were reported by some customers.

Takeaway

Experiences vary by device, subscription method, and post-merger account handling. Keep records and verify cancellations in your billing platform.

Documentation checklist

Required account details

• Account email and username used for Funimation/Crunchyroll.
• Subscription start date and plan name (e.g. Premium Plus).

Billing and proof

• Order confirmation emails or receipts from Funimation/Crunchyroll.
• Payment receipts from Apple, Google Play, PayPal, Amazon, or your card statement showing the charge.

Support evidence

• Screenshots showing active subscription, billing entries, or error messages when trying to cancel.
• Any prior emails or support ticket numbers if you have already contacted support.

Common mistakes

Cancelling in the wrong place

A common error is cancelling on the Crunchyroll site when the subscription is billed through Apple, Google Play, Amazon Channels, or Roku.

Always check which platform processed the payment before attempting to cancel.

Assuming support can cancel for you

Some users assume Funimation/Crunchyroll support can cancel App Store or Google Play subscriptions for them. This is not possible; the store must cancel those subscriptions.

Contacting support can help only when billing was processed directly by Crunchyroll or when account migration issues occur.

Not keeping proof

Failing to keep receipts, screenshots, or confirmation emails makes disputes and refund requests harder to resolve.

Save billing statements and any cancellation confirmation for at least one billing cycle after cancellation.

Comparative recap

At-a-glance comparison

How to decide

• Check your billing statement to identify the billing platform first.
• Cancel directly in that platform to stop future charges quickly.

After cancelling

Confirm cancellation

• Verify your subscription status shows as cancelled in the billing platform and in your Crunchyroll account if applicable.
• Keep confirmation emails or screenshots that the subscription is no longer active.

Where to get help

• Crunchyroll account support: Crunchyroll.
• Apple support for App Store billing: Apple - manage subscriptions.
• Google Play support for Android billing: Google Play - subscriptions.
• Consumer guidance in NZ: Consumer NZ.

If billing continues

If you are charged after cancelling, gather receipts and contact the billing platform first, then contact Crunchyroll support and your bank if necessary.

Document dates, amounts, and any correspondence for dispute processes.

Address

Physical address for NZ

There is no known physical postal address in New Zealand for Funimation cancellation purposes.

Cancellation and account management are handled online via Crunchyroll or the platform that billed you.

Support contact

For account or billing enquiries, use Crunchyroll support or the billing platform’s support channels. An example contact used historically is [email protected] but primary account actions should be done through Crunchyroll or the relevant app store.