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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Voot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Voot: Easy Method
What is Voot
Overview
Voot is an on-demand streaming service owned by Viacom18 that offers TV shows, films and original series primarily for the Indian market. The service includes both free, ad-supported content and paid, ad-free content under Voot Select.
Key characteristics
Voot’s catalogue focuses on Indian regional and Hindi-language content and select international shows. It is officially available in India and billed in Indian rupees (INR).
How to cancel Voot
If you subscribed via Voot (web/email)
- Gather your account email, subscription details and a receipt or screenshot of the charge.
- Email support@voot.com with subject "Cancel subscription" and include your account email, subscription plan and any transaction ID.
- Ask for confirmation of cancellation and a request ID or reference number in the reply.
If you subscribed via Apple or Google Play
- Cancel directly through your app store subscription management to stop future renewals.
- Google Play: Open Google Play > Menu > Subscriptions > Select Voot > Cancel.
- App Store: Open Settings > your name > Subscriptions > Select Voot > Cancel Subscription.
What happens when you cancel
Access and billing
After cancellation you normally retain access until the end of the paid billing period; auto-renewal stops for the next cycle.
If you cancelled via an app store, billing and access follow the store’s confirmation and timing.
Account and data
Your Voot account (profile, watch history and preferences) may remain active after subscription ends unless you request deletion.
To remove your account data, request account deletion when you contact support and keep the confirmation for your records.
Will I get a refund?
General policy
Voot typically does not provide pro‑rata refunds for unused portions of a subscription; refunds vary by case and payment channel.
If you want a refund, contact support@voot.com with full details and evidence of the issue.
Common exceptions and third‑party billing
- Refunds may be considered for duplicate charges, unauthorized transactions or proven technical failures to access paid content.
- If you purchased via Google Play or the App Store, refunds are handled by Google/Apple and you should follow their refund procedures.
- For card disputes, contact your bank or card issuer to request a chargeback if you have evidence of an error or fraud.
Voot plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Voot Select Monthly | INR 99 per month | Monthly | Ad-free streaming, selected content; available in India only |
| Voot Select Annual | INR 499 per year | Annual | Ad-free streaming, selected content; available in India only |
Notes on availability and currency
Voot is officially available only in India and prices are shown in Indian rupees (INR). There are no NZD-denominated plans.
New Zealand viewers commonly use a VPN and must pay in INR; local NZ pricing or official NZ support is not provided.
Your consumer rights in New Zealand
Key rights under NZ law
New Zealand consumers have protections under laws such as the Fair Trading Act and the Consumer Guarantees Act for goods and services purchased in NZ.
These laws provide remedies where a service is not provided with reasonable care and skill or does not match its description.
How this applies to overseas services
- Services supplied from overseas (like Voot) can be harder to enforce under NZ law; seek advice from Consumer NZ or your card issuer.
- If you cannot get a satisfactory response from the provider, consider a bank chargeback or contacting your payment provider for dispute options.
Customer experiences
Common praise
- Users praise Voot for regional content breadth and exclusive Indian shows on Voot Select.
- Subscribers often note reasonable promotional pricing when available in India.
Common complaints
- International access issues: viewers outside India often need a VPN and face payment friction.
- Some users report difficulty getting fast responses on refunds or cancellations - especially when billed via third parties.
Documentation checklist
What to prepare before contacting Voot
- Account email and username.
- Subscription plan name and start date.
- Receipt, screenshot of the charge or transaction ID.
- Device and app version (if relevant) and a clear description of the issue.
If contacting your payment provider
- Copy of the correspondence with Voot support.
- Bank or card statement line showing the charge.
- Any unique reference numbers provided by Voot or the app store.
Common mistakes
Mistaking who billed you
Many users cancel Voot but forget they were billed by Google Play or Apple, so the subscription continues via the app store.
Always check the payment source and cancel in the same place that billed you.
Not keeping confirmation
Users sometimes fail to save cancellation confirmations or reference IDs; this makes follow-up harder if renewal charges occur.
Always request and save a written confirmation of cancellation from support or the app store.
Comparative recap
At a glance
| Feature | Voot | Typical NZ streaming services |
|---|---|---|
| Official availability | Available in India only | Officially available in New Zealand |
| Pricing currency | Indian rupees (INR) | NZD (local services) |
| Payment method | INR payments; app store billing for some users | Local payment methods in NZ and app store billing |
| Refund handling | Managed by Voot or app store; varies | Managed locally with clearer NZ consumer protections |
| Access from NZ | Requires VPN and INR payment | Accessible without VPN |
Notes
The table is a high-level comparison to help New Zealand users understand practical differences when using Voot from NZ.
Specific terms, pricing and handling depend on how you subscribed (Voot web vs app store).
After cancelling
What to check next
- Save cancellation confirmation from Voot or your app store.
- Monitor your bank or card statement for any unexpected renewals.
- If charged after cancellation, contact Voot support and your payment provider immediately.
Useful links
- Email Voot support: support@voot.com
- Voot customer care (third‑party resource)
- Consumer NZ
- Apple: manage subscriptions
- Google Play: cancel subscriptions
Address
Official corporate address
Zion Bizworld, Subhash Road - A, Vile Parle (East), Mumbai - 400057, Maharashtra, India.
This is the corporate location listed for Viacom18/Voot operations in India.
No New Zealand postal address
Voot does not list a postal address in New Zealand. For subscription issues, contact support via email at support@voot.com.
If you need consumer assistance in NZ, contact Consumer NZ or your payment provider for dispute options.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
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- prevent the recipient from contesting the legal scope of the mail.