Cancel WILLOW TV online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Willow Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Willow Tv: Easy Method
What is Willow Tv
Overview
Willow TV is a streaming service focused primarily on live cricket, highlights and replays. It provides direct subscriptions and apps on mobile platforms so users worldwide can watch matches and on-demand content.
How it is delivered
Access is provided through the Willow.tv website and mobile apps (iOS App Store and Android/Google Play). Billing and subscription management depend on where you subscribed.
How to cancel Willow Tv
Cancel via Willow.tv (web)
- Log into your Willow TV account on the Willow.tv site.
- Go to My Profile → Cancel Subscription.
- Alternatively, email cs@willow.tv requesting cancellation.
- Expect a confirmation email showing the subscription expiration date.
Cancel on mobile platforms
- iOS (App Store): Open iPhone Settings → Apple ID → Subscriptions → find Willow → Cancel Subscription. Apple manages these subscriptions; Willow cannot cancel them for you.
- Android (Google Play): Manage subscriptions through your Google account's Subscriptions settings in the Play Store. Willow cannot cancel Google Play subscriptions on your behalf.
What happens when you cancel
Access and expiry
Cancellation takes effect at the end of your current billing period unless otherwise stated. You will retain access until the confirmed expiration date.
Renewal and data
Auto-renewal stops after cancellation so you will not be billed again. Your account data and viewing preferences may remain per Willow's privacy policy.
Will I get a refund?
General refund policy
All sales of subscription services are generally final. There is no prorated refund if you cancel before the period ends, and no price protection for later price changes.
Limited exceptions
- Monthly subscriptions refundable only if cancelled within 24 hours and no content has been watched.
- Yearly subscriptions refundable only if cancelled within 48 hours and no content has been watched.
- If the service is unavailable or defective before access, Willow’s terms may permit a refund or remedy in specific cases.
Willow Tv plans and pricing
Pricing summary
Willow publishes USD plan amounts for direct subscriptions. There is no official NZD price on the site.
Notes on currency
Amounts below are listed in USD. An estimated NZD equivalent is provided for reference only using an approximate conversion; your bank or payment processor determines the exact charge.
| Plan | Price (USD) | Period | Features | Estimated NZD |
|---|---|---|---|---|
| Direct monthly | US$9.99 | Monthly | Full live cricket, highlights, replays | ≈ NZ$16.50 |
| Direct yearly | US$79.99 | Yearly | Full live cricket, highlights, replays | ≈ NZ$132 |
Your consumer rights in New Zealand
Cooling-off and digital services
New Zealand consumer law can provide a 14-day cooling-off period for some online purchases, but it does not automatically apply if you get immediate access to digital content.
If service access begins immediately (as with streaming), the standard 14-day right may not apply.
When you may be entitled to remedies
- If the service is faulty, unavailable, or not as described, you may be entitled to a refund or other remedy under NZ law.
- Willow’s own terms offer only narrow short-window refunds (24/48 hours with no content watched); seek a remedy through consumer protection if you believe statutory rights apply.
Customer experiences
Positive feedback
Many users praise effective results from the service delivery, reliable streaming, and responsive customer service in some cases.
Customers frequently note timely access to live matches and satisfactory support interactions.
Common complaints
Negative reports include frustrations with billing, denied refunds, communication issues, and some claims of poor service quality.
Some customers have had disputes over charges and difficulties obtaining refunds outside Willow’s limited windows.
Documentation checklist
What to gather before contacting support
- Account email and username used for Willow TV.
- Order confirmation or receipt (date of purchase and last billed date).
- Payment method details (last 4 digits of card, PayPal, Apple ID, or Google account).
- Device information and where you subscribed (Web, iOS App Store, Google Play).
Extra evidence that helps
- Screenshots of subscription page, billing history, or error messages.
- Copies of any email correspondence with Willow support.
- Notes on dates/times you contacted support and their responses.
Common mistakes
Attempting the wrong cancellation route
Attempting to cancel an App Store or Google Play subscription through the Willow website will not stop those platform-managed renewals.
Always cancel through the platform where you were charged (Apple or Google) if that is where you subscribed.
Missing refund windows or confirmation
Users sometimes miss the short 24/48-hour refund eligibility window or fail to check the “no content watched” condition.
Also ensure you receive and keep the confirmation email after cancellation; without it you may have trouble proving cancellation.
Comparative recap
Quick comparison
The table below summarises cancellation, refund possibility and who manages billing for each route.
How to act
Use the table to pick the correct cancellation path and collect the required documentation before contacting support.
| Platform | How to cancel | Refund possibility | Billing owner | Action required |
|---|---|---|---|---|
| Web (Willow.tv) | My Profile → Cancel Subscription or email cs@willow.tv | No refunds generally; 24/48-hr limited window if no content watched | Willow (direct) | Log in, cancel, save confirmation email |
| iOS (App Store) | Apple ID → Subscriptions → Cancel (via iPhone Settings) | Refunds handled by Apple; Willow cannot cancel for you | Apple | Cancel in Apple Settings; contact Apple Support for refunds |
| Android (Google Play) | Google Play → Subscriptions → Cancel (via Play Store) | Refunds handled by Google; Willow cannot cancel for you | Cancel in Play Store; contact Google Play Support for refunds |
After cancelling
What to check immediately
- Save the cancellation confirmation email and note the subscription expiration date.
- Verify that auto-renew has been turned off in your account or platform settings.
Helpful links and contacts
- Willow TV official site
- Email Willow support: cs@willow.tv
- Apple: manage subscriptions
- Google Play: manage subscriptions
- New Zealand consumer rights (consumerprotection.govt.nz)
Address
Willow TV corporate address
Willow TV lists a US headquarters address for official documents and correspondence.
650 Castro St, Suite 120-214, Mountain View, CA 94041, USA
How to contact from New Zealand
Cancel online through Willow.tv or email cs@willow.tv for confirmation.
For App Store or Google Play subscriptions, use the respective platform support channels listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.