Cancel Youku: Easy Method

What is Youku

Youku is a Chinese streaming service that offers movies, TV dramas, variety shows and short videos. It operates primarily for a China-based audience and uses VIP subscriptions for ad-free and premium content.

People outside China sometimes subscribe via app stores or payment tools, but Youku does not maintain a dedicated New Zealand service or local pricing.

Service summary

Youku provides a mix of free and paid content, with paid tiers (VIP) unlocking additional shows and early access. Availability and functionality can vary by region and device.

Where people access it

Typical access routes include the iOS App Store, Google Play (where available), and direct account sign-ups tied to Chinese payment services like Alipay.

How to cancel Youku

Cancel via App Store (iOS)

• Open your iPhone or iPad Settings.
• Tap your name (Apple ID) then tap Subscriptions.
• Find Youku and cancel auto-renewal at least one day before the current period ends.
• See the Youku app page: Youku on App Store.

Cancel via Google Play

• If you subscribed through Google Play, open the Google Play app or play.google.com and go to Subscriptions.
• Select Youku and cancel the subscription on the Google Play subscriptions page.
• Users report doing this directly when subscribed via Google Play; see community notes for tips.

Cancel via Web / Other payment methods

• If you used Youku directly or a third-party payment (e.g. Alipay), disable auto-renewal in that payment service first.
• To request account cancellation via Youku, email [email protected] and mention your account details and cancellation request.
• Refer to Youku’s User Service Agreement: Youku User Service Agreement.

What happens when you cancel

Access after cancellation

After cancelling auto-renewal you will normally retain VIP access until the end of the paid period. Access usually ends when that billing period expires.

Renewal and billing

Cancellation stops future auto-renewals but does not automatically refund past payments in most cases. Confirm which platform charged you (Apple, Google, Alipay, bank) when seeking refunds.

Account and data

Cancelling a subscription does not necessarily delete your Youku account or personal data. For account deletion requests, contact Youku support via the official email.

Will I get a refund?

General refund policy

Youku’s terms do not provide a standard 14-day cooling-off right for digital content. In New Zealand, change-of-mind refunds for streaming access are typically not available once the service is delivered.

See New Zealand guidance: Streaming and downloads - Consumer Protection NZ.

Exceptions and payment-specific refunds

• If the service is faulty or not as described (for example paid VIP content does not work), you may be entitled to a remedy under New Zealand law.
• Alipay auto-deduction: users can apply via the "Automatic Deduction" record and, if approved, refunds are typically issued within 1 - 7 business days.
• After cancelling Alipay auto-deduction, users can also request refunds via the Youku Help Center or customer service; reported processing times are commonly 3 - 5 working days.

How to increase refund chances

• Document the issue (screenshots, error messages, dates and times).
• Identify the charging source (Apple, Google, Alipay) and contact that platform if necessary.
• If the service is faulty, cite the Consumer Guarantees Act when requesting a remedy.

Youku plans and pricing

Overview of available pricing

Youku does not publish official New Zealand pricing. The service is primarily China-focused, so NZ-specific prices are not formally listed.

Unofficial price example

Your consumer rights in New Zealand

Key protections under New Zealand law

Digital services in NZ are covered by the Consumer Guarantees Act (CGA), which requires services to be provided with reasonable care and skill and to match descriptions.

Cooling-off and change-of-mind

There is generally no automatic cooling-off period for digital streaming services once content has been supplied or accessed.

Remedies for faulty or misrepresented services

• If Youku’s service is faulty, you can ask for repair, replacement or refund under the CGA.
• Keep records and communicate clearly with the provider or the platform that charged you.

Customer experiences

Positive feedback

Some users praise Youku’s broad content selection, noting many movies and dramas and that some free content is available.

One reviewer mentioned good value for occasional viewers who find desired titles among free and low-cost offerings.

Negative feedback

• Reports of paying for VIP via Google Play but being unable to access paid content, with refunds ignored.
• Complaints that Apple subscriptions stop working, customer service emails bounce, and support is slow or unresponsive.
• User frustrations about hidden paywalls, forced payments to continue series, and device or login compatibility issues.

Documentation checklist

Essential documents to gather

• Proof of purchase or subscription receipt (App Store / Google Play / Alipay transaction).
• Account email, username and any order or transaction IDs.
• Screenshots showing subscription status, error messages, or inability to access VIP content.

Support and escalation records

• Copies of any emails sent to Youku ([email protected]) and reply timestamps.
• Alipay "Automatic Deduction" records if you used Alipay for payment.
• Notes of phone calls, dates and names (if any) when dealing with support teams.

Common mistakes

Assuming cancelling the app cancels billing

Deleting the app does not always stop a subscription. You must cancel through the charging platform (Apple, Google, Alipay) to stop renewals.

Expecting a change-of-mind refund

Many customers assume a 14-day cooling-off right applies; digital streaming services commonly exclude change-of-mind refunds once content is supplied.

Insufficient evidence when requesting help

Contacting support without receipts, screenshots or transaction IDs slows resolution. Include clear details and proof to speed up responses.

Comparative recap

Side-by-side quick view

After cancelling

What to monitor

Keep an eye on your bank or card statements for at least one billing cycle to confirm no further charges appear. Retain cancellation confirmation and receipts.

Useful links and contacts

• Consumer Protection NZ - streaming and downloads: consumerprotection.govt.nz
• Youku User Service Agreement: Youku terms
• App Store subscriptions (Apple support): manage subscriptions
• Google Play subscriptions: manage subscriptions
• If you used Alipay, check the Automatic Deduction record in Alipay and follow their refund steps (search Alipay help for "Automatic Deduction").

Address

Youku legal contact

Youku Legal Department

28/F, Block B, Wangjing Ali Center, Building 4, East Park, Wangjing, Chaoyang District, Beijing, 100102, China

Notes on notices

There is no separate New Zealand postal address for Youku; formal notices are usually addressed to the Beijing legal address above.