FAQ
What is Postclic?
Postclic is a fully digital service: you prepare, sign and validate your official or administrative correspondence online in a few steps—no travel and no manual paper handling on your side.
In which countries is Postclic available?
The service is available in more than 50 countries and in 40 languages.
How does the ₱61.60 promotional offer work?
You get full access for 48 hours, after which your subscription automatically switches to ₱3,353.56 incl. tax for the mandatory first month.
Is the first month at ₱3,353.56 mandatory?
Yes, it is automatically charged after the trial period. This is the mandatory first month of subscription.
What is the minimum amount charged?
The minimum amount is ₱3,415.16 incl. tax (₱61.60 + ₱3,353.56), even in case of cancellation during the promotional offer.
Is the subscription without commitment?
Yes, after the mandatory first month, you can cancel at any time from your customer account before the next monthly billing date.
How do I cancel my subscription?
Log in to your customer area, "My account" section, then "Cancellation". The cancellation takes effect at the end of the current month.
Can I be refunded if I forgot to cancel?
No. Any period started remains due in accordance with the general terms of use.
What payment methods are accepted?
Credit card (Visa, Mastercard, Amex). Payments are managed by Stripe, with 3D Secure authentication on the first transaction.
Are my banking details secure?
Yes. Payments are 100% secure via Stripe's PCI-DSS certified platform.
Can I use Postclic from abroad?
Yes. The service is accessible everywhere online. Sendings are possible to most countries.
What can I send with Postclic?
From your account you choose options with different levels of tracking and proof of delivery. You can send personal correspondence, cancellation letters, contracts, and administrative or legal documents.
Do the letters have legal value?
Yes. Each send is dated, electronically signed on the platform, and handled through certified partners so your correspondence meets the usual requirements for evidence and notification.
How long until my send is processed?
After payment and content are validated in your space, processing and handover to the carrier typically complete within about 48 business hours.
Can I track my send?
Yes. Tracking updates appear in your customer area as soon as the shipment is registered, for options that include tracking.
Does Postclic keep my documents?
Yes, for proof and traceability reasons, your documents are securely archived for 12 months.
Is my personal data protected?
Yes. Postclic complies with GDPR and European data protection legislation.
What should I do if I haven't received confirmation after payment?
Check your spam or contact support via the "Assistance" section of your account.
Is customer service available?
Yes. Support is available 7 days a week by email via the contact form.
Can I modify a letter after validation?
No. After electronic signature and payment, your file is locked and automatically submitted for fulfillment—changes are no longer possible.
Are there hidden fees?
No. The only amounts charged are those indicated during subscription or sending order.
Can I use Postclic for a business?
No. The service is reserved for individuals.
Can I get an invoice?
Yes. Each payment automatically generates a downloadable invoice from your customer area.
Is the service available on mobile?
Yes. Postclic is fully optimized for smartphones, tablets and computers.
How do I contact customer service?
Via the "Contact" page of the site or directly by email: [email protected].