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Byju'S
2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road
Bengaluru , India
REF/2025GRHS4
Cancellation Byju'S: Easy Method
What is Byju'S
How the service works and why people sign up
Byju'S is an online education platform focused on K-12 learning, video lessons, quizzes, and guided classes. The company is headquartered in Bengaluru, India, and the cancellation contact address published for customer matters is at IBC Knowledge Park on Bannerghatta Main Road. In practical terms, you are usually paying for access to a course package, classes, or a learning program rather than a simple month-to-month streaming service.
The truth is, Byju'S can feel more complicated than a typical app subscription because the product mix includes courses, bundles, and limited-offer products with a 14 day "LOOK-UP PERIOD" for refunds "from the Order Confirmation Date" (byjus.com). If you are in the Philippines, that detail matters more than anything else because missing that window usually means no refund, even if you stop using the service.
What users are actually paying for
The paid offer is built around structured learning content such as classes, projects, and curriculum-based lessons. One verified example is the Create With Math Introductory package priced at $2600.00 (₱146,900), listed as a one-time purchase with 8 classes and 8 projects covering Sequence, Fundamentals Coding Blocks, and Loops.
That price point shows why cancellation and refund rules matter so much. This is not a low-cost throwaway app for many families. A package at $2600.00 (₱146,900) is a major household expense in the Philippines, so you should treat every payment receipt, invoice, and confirmation email like an important record.
Availability and local realities in the Philippines
Byju'S is accessible online in the Philippines, but the research data shows two local friction points. Users report cancellation and refund issues in the Philippines, and some also say the content is more aligned with Indian curricula than with the Philippine school system. That mismatch can be a deal-breaker if you expected local curriculum support.
Local PHP pricing is not clearly published in the verified material, so some prices may still appear in foreign currency before conversion. There is also a wider tax context for digital services in the Philippines, including the new 12 percent VAT discussion around digital platforms (cosmo.ph), so your final charged amount can feel different from the headline price depending on how the payment was processed.
How to cancel Byju'S without getting charged again
What to do before you cancel
Many Byju'S users get frustrated because the process is not as self-serve as Netflix or Spotify. Some complaints mention no reply, continued charges, or delayed refunds. Before you cancel, take 10 minutes to gather your invoice copy, order number, payment date, and screenshots of your current plan and billing status.
You should also check whether you bought directly from Byju'S, through App Store, or through Google Play. This is where many people go wrong. If the payment started inside Apple or Google, canceling only by email to Byju'S may not stop the store billing on its own.
- Save a screenshot of your active plan page
- Save the invoice or payment receipt
- Write down the Order Confirmation Date
- Count 14 days from that date for refund eligibility
- Check your card, GCash, Maya, or bank statement for the merchant name
Canceling a direct Byju'S purchase by email or support
For direct purchases, the verified cancellation route is to send a cancellation request by email to [email protected] with your order details and invoice copy (byjus.com). Include your full name, registered email, phone number, order ID, product name, Order Confirmation Date, amount paid, and a clear line saying you want to cancel and, if you are within 14 days, that you are requesting a full refund under the LOOK-UP PERIOD.
Byju'S also lists support channels including the help center, [email protected], live chat through the help center, and phone support at +91 924 133 3666 from 10:00 AM to 8:00 PM IST. For someone in the Philippines, that support window is 12:30 PM to 10:30 PM PHT. If you need speed, send the email first, then call on the same day and ask for a ticket number.
Use a subject line that is hard to ignore, such as "Cancellation Request - Order ID 12345 - Refund Requested Within 14 Days." That sounds basic, but it helps because support teams often sort requests by order reference. If the agent confirms anything by phone or chat, ask them to repeat it by email so you have written proof.
Canceling through App Store or Google Play
If your Byju'S subscription was purchased through Apple, open the App Store, tap your profile icon, tap Subscriptions, select Byju'S, then tap Cancel Subscription and confirm (byjus.com). On iPhone, this is the most important step because Apple handles the recurring billing. Canceling only with Byju'S support may not end an App Store subscription.
If your subscription was purchased through Google Play, open Google Play Store, tap your profile or menu, tap Payments and subscriptions or Subscriptions depending on your Android version, select Byju'S, then tap Cancel Subscription and confirm (byjus.com). After that, take a screenshot of the cancellation screen with the date visible. That screenshot is useful if a charge still appears later.
One practical tip: after store cancellation, still send a short email to [email protected] or [email protected] saying the subscription was canceled through Apple or Google and that you are requesting account closure or refund if you are still inside the 14 day period. It creates a paper trail and reduces the usual "wrong department" runaround.
Phone, chat, and postal options
You can call Byju'S at +91 924 133 3666 to initiate cancellation (byjus.com). If you call from the Philippines, be ready with your international dialing setup and expect India time support hours. Live chat is available through the help center page, which can be faster for getting a case reference if email replies are slow.
If you want formal proof beyond email, you can also send a registered letter to the published headquarters address. Some users now use digital registered delivery services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office. That said, postal mail should be treated as a backup route, not the only action, because it takes longer across borders.
After you cancel, what changes on your account
Access to classes and course content
Byju'S states that refunds are tied to the 14 day LOOK-UP PERIOD and does not promise pro-rated refunds for unused time after that window (byjus.com). In plain terms, if you cancel after the refund window, you should assume you may lose the right to get money back for any remaining unused portion.
The public policy does not clearly spell out whether access continues until a billing end date for every product type. Because the service includes course packages and one-time products as well as subscriptions, your safest move is to ask support in writing whether access ends immediately or at the end of the paid term for your exact order.
What happens if you do nothing
The terms data does not explicitly mention an auto-renewal clause, which is unusual for a digital learning service. That does not mean billing cannot continue. It means the public terms reviewed here do not clearly explain it, so you need to confirm your subscription settings and your payment channel.
If you do nothing and a recurring plan is attached to App Store or Google Play, the default risk is that billing continues until you cancel in that store. If you bought directly, ask support to confirm whether your plan is recurring or one-time. Do not assume silence means the plan is not renewing.
Your data after cancellation
The terms reviewed do not specify how long Byju'S keeps your account data after cancellation or whether learning history is deleted automatically. If you want to keep anything important, save screenshots of progress, downloaded materials, payment records, and course details before you send the cancellation request.
This missing data-retention detail matters if the account is for a child and you may need records later for a school transfer, tutoring comparison, or a refund complaint. Ask support one direct question in writing: "After cancellation, will my account data and class history remain accessible, and for how long?"
Refund rules, timelines, and the fine print that matters
What the refund policy actually says
Byju'S says that for Limited Offer Products, there is a "FREE LOOK-UP PERIOD" of up to 14 days from the Order Confirmation Date, and canceling within that period makes you eligible for a full refund of the course fees (byjus.com). After that period, "no refunds are provided" for the unused portion of the service (byjus.com). That is the core rule you should work with.
No cancellation fee is specified in the available terms data. That sounds good, but it does not mean you can recover money after day 14. In practice, the real financial risk is not a termination fee. The real risk is losing refund eligibility because your request was sent too late or to the wrong channel.
How to request a refund and improve your odds
If you are still within 14 days, send your request to [email protected] and attach the invoice copy, order details, and your proof of the Order Confirmation Date (byjus.com). In the same message, state the exact amount paid and the payment method used, such as Visa, Mastercard, GCash-linked card, Maya card, App Store, or Google Play.
For billing errors, Byju'S says refunds are typically processed to the original payment method within 28 days from the date a written confirmation approving the cancellation is provided (byjus.com). The key phrase there is written confirmation. If support verbally says your refund is approved, ask for the approval by email before you relax.
Philippines angle, chargebacks, and when to escalate
In the Philippines, consumer complaints for online subscriptions can be brought to the DTI under the Consumer Act of the Philippines, Republic Act No. 7394, and e-commerce transactions are also covered by Republic Act No. 8792. If a charge continues after cancellation or a refund is approved but not returned, keep your screenshots and file a complaint with the DTI while also contacting your payment provider.
For cardholders and e-wallet users, a chargeback is the last-resort path when there is an unauthorized or continued charge. Under BSP complaint practice, you usually have up to 60 days from the statement date to dispute a transaction with your bank, card issuer, GCash, or Maya. Show your cancellation proof, the date of the charge, and any email from Byju'S confirming approval or cancellation.
Byju'S terms and subscription conditions that affect cancellation
What the public terms clearly say
The public terms data reviewed here does not specify a minimum commitment duration. It also does not clearly state an auto-renewal clause, governing law, dispute resolution process, or data retention period after cancellation. What it does state clearly is the 14 day LOOK-UP PERIOD functioning as a cooling-off style refund window (byjus.com).
That means the cancellation risk is concentrated in timing rather than in lock-in length. If you signed up and changed your mind quickly, your strongest argument is the 14 day policy. If you are past that date, the written policy becomes much less favorable for refunds.
What this means for you in practice
If you forget to cancel during the LOOK-UP PERIOD, most users should expect that Byju'S will rely on the published rule that no refund is available for unused service after that point (byjus.com). This is especially important for large-ticket products because even one missed week can be the difference between a full refund and no refund.
If your plan came through App Store or Google Play, store cancellation controls the recurring charge. If it came directly from Byju'S, email and support records become your strongest proof. In both cases, the terms do not fill all the gaps, so your own screenshots and timestamps matter a lot more than usual.
Byju'S plans and pricing in PHP
Known plan pricing
Plan | Price (USD / PHP) | Billing period | What you get |
|---|---|---|---|
Create With Math Introductory | $2600.00 (₱146,900)* | One-time | 8 classes, 8 projects |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.
What the price tells you about value
The verified price data is limited, but the one confirmed package is expensive by Philippine standards at $2600.00 (₱146,900). Because this is a one-time package rather than a clearly listed monthly subscription, some families may assume there is more refund flexibility than there really is. The policy says otherwise once the 14 day period passes (byjus.com).
There is no verified list here of monthly versus annual Byju'S subscriptions for the Philippines, so there is no honest way to calculate annual savings. What you can say with confidence is that any education package at around ₱146,900 deserves a strict cancellation calendar, a saved invoice, and a same-day refund request if the service is not the right fit.
Your rights in the Philippines when a cancellation goes wrong
Laws that matter for a Byju'S customer
For a Philippine user, the key laws are the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792. These laws support your right to fair dealing, proper disclosure, and complaint handling for online transactions. They are especially useful if you canceled but were still charged, or if a promised refund did not arrive.
For direct sales, Philippine guidance commonly recognizes a 7 working day cooling-off period in door-to-door or direct sales contexts. For online purchases, there is no single universal statutory cooling-off rule for every digital subscription, so company policy matters a lot. In Byju'S's case, the company itself publishes a 14 day LOOK-UP PERIOD, which is actually longer than the common 7 to 14 day market practice noted in consumer guidance.
How to use those rights with Byju'S specifically
If you subscribed to Byju'S and you are within the company’s 14 day LOOK-UP PERIOD, send the cancellation and refund request immediately and cite the Order Confirmation Date. If support ignores you, prepare a complaint file with your invoice, screenshots, and a copy of the email sent to [email protected]. This makes your DTI complaint much stronger.
If the issue is a continued charge after cancellation, your payment provider is part of the solution. Ask your bank, card issuer, GCash, or Maya to open a dispute within 60 days from the statement date. At the same time, state in your complaint that the charge continued after cancellation and attach the proof.
Where to complain and what to include
The agency most relevant for consumer complaints is the Department of Trade and Industry. Your complaint should include your full name, contact details, merchant name, transaction amount, payment date, cancellation date, and copies of messages sent to Byju'S support. A short timeline works better than a long story.
If the problem involves a card or e-wallet dispute, you can also raise the issue with the Bangko Sentral ng Pilipinas through your financial provider’s complaint channels. In real life, the fastest path is usually to file both: merchant complaint with DTI and billing dispute with the bank or wallet provider.
What customers say about the cancellation experience
Overall verdict from available reviews
The overall trend in the available review set is poor: 0 positive and 5 negative out of 5 unique reviews. Based on that sample, cancellation appears difficult rather than smooth, with repeated complaints about no response, active charges after cancellation, and missing refunds. That lines up with local reports in the Philippines about cancellation and refund challenges.
To stay balanced, Byju'S still offers structured learning content and large course catalogs, which is why families sign up in the first place. But if your main concern is easy cancellation, the public feedback here raises obvious red flags.
Recurring themes in complaints
Theme | Frequency | Typical example |
|---|---|---|
No response | 1 review | Support stayed silent |
Charge after cancel | 1 review | Loan still active |
Refund delay | 2 reviews | Money not returned |
Trust concerns | 1 review | User felt misled |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 5 reviews |
"I cannot even get anyone to respond to me. Purchased course, purchased iPad then zilch scammmmmmm" (TrustPilot)
"Despite cancelling my Byjus subscription in 2023, the loan is still active. Please help resolve this matter." (TrustPilot)
"They stopped the classes after few months. They have not refunded our remaining money. Jan 2025." (TrustPilot)
"They are scam artists. I'd don't know how they are able to stay a company. I'm lucky I 'only' spent around $70 [about ₱3,955] but many have spent more." (TrustPilot)
Documents to prepare before and after canceling
What to save before sending the request
A clean document folder saves a lot of stress later. Before canceling, save the invoice copy, order confirmation email, screenshot of the active plan page, screenshot of your App Store or Google Play subscription screen if relevant, and the payment statement showing the amount and date.
If the account belongs to your child, also save any class schedule, progress page, and tutor assignment details. Those details help if you later need to prove that classes stopped early or the service delivered something different from what was sold.
What to keep after cancellation
After canceling, save the sent email to [email protected], any automated reply, your support ticket number, and the final approval or rejection message. If you call, write down the date, time, and agent name. This sounds old-school, but it is exactly the kind of evidence DTI or your bank may ask for.
- Order confirmation email
- Invoice or receipt
- Cancellation email copy
- Support ticket number
- Refund approval email
- Bank or wallet statement
Common mistakes that make Byju'S cancellation harder
Using the wrong channel for the original purchase
A classic mistake is emailing Byju'S when the subscription was actually billed through App Store or Google Play. In that situation, the email may document your request, but the recurring billing can still continue inside Apple or Google until you cancel there too.
The fix is simple. Match the cancellation route to the billing route. App Store subscription means cancel in App Store. Google Play subscription means cancel in Google Play. Direct Byju'S purchase means email and support follow-up are essential.
Missing the 14 day refund window
Many users search for things like "can we cancel byjus membership after 15 days" because they realize the timing issue only when they want their money back. Here’s the thing: the published rule says full refund eligibility applies within 14 days from the Order Confirmation Date, not from the first class date or the day you started using the course (byjus.com).
If you are on day 13, do not wait for a chat reply. Send the email immediately with all attachments, then call support. What matters most is proving the request was submitted inside the window.
Expecting a pro-rated refund after the window
Another common mistake is assuming that unused weeks or months will be refunded. The published policy says no refunds are provided for any unused portion after the LOOK-UP PERIOD (byjus.com). That is blunt, but at least it is clear.
If your issue is not simple buyer’s remorse but a billing error or continued charge, that is different. In that case, you are not asking for a pro-rated courtesy refund. You are disputing an improper charge and should frame it that way with support, DTI, and your bank.
Stopping after one unanswered message
One negative review specifically complains that nobody responded at all. If that happens to you, do not leave the case sitting in one inbox. On the same day, send the cancellation email, open a help center request, try live chat, and call +91 924 133 3666 during 12:30 PM to 10:30 PM PHT.
That multi-channel approach is not overkill for a high-value education purchase. It is just practical. Save proof from each channel so you can show that you acted on time.
Quick comparison of cancellation methods
Side by side overview
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No specified fee | Easy |
App Store (iOS) | Before next billing | No specified fee | Medium |
Google Play (Android) | Before next billing | No specified fee | Medium |
Registered mail | 5-10 business days | No specified fee | Higher but best proof |
What this comparison means in real life
The direct email and support route is usually the fastest for direct purchases because it creates a written record right away. App Store and Google Play are solid when the billing is store-based, but many users still forget to notify Byju'S for refund or account closure follow-up.
Registered mail is slower, especially from the Philippines to India, but it can help if you need a formal paper trail for a high-value dispute. The best option depends on how you paid and how urgent your deadline is.
What to do after cancellation so the issue stays closed
Immediate checks and payment monitoring
Right after canceling, look for a confirmation email, store confirmation screen, or support ticket. Take a screenshot and set a calendar reminder for your next expected billing date plus 3 days. That reminder is your early warning if the charge appears again.
Monitor your bank, card, GCash, or Maya statement for at least 2 billing cycles if the merchant description is not straightforward. If an unauthorized or continued charge appears, request a chargeback quickly. In the Philippines, card disputes commonly need to be raised within 60 days from the statement date.
Alternatives and useful links
If you are leaving because the content does not fit the Philippine context or the cancellation process feels too stressful, there are alternatives. Physics Wallah focuses on live classes and exam prep, Vedantu leans on live tutoring and teacher support, and Unacademy offers broad subject coverage through subscription access. These are still India-focused platforms, so compare syllabus fit before paying.
Byju'S cancellation address and physical contact details
Mailing address for formal notices
If you want to send a formal cancellation notice or supporting documents by post, use the headquarters address supplied for customer and cancellation matters:
- BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India
No Philippines-based cancellation address was found in the verified data. Because of that, online cancellation by email and help center is usually faster for Philippine users, with postal mail used only as additional proof.
Best practical route for Philippine users
If you need the least friction, send the email request to [email protected], attach your invoice, and follow with a call to +91 924 133 3666 during 12:30 PM to 10:30 PM PHT. If you paid through Apple or Google, cancel in the store first, then notify Byju'S support.
Heads up: if your request is inside the 14 day LOOK-UP PERIOD, act the same day and keep every screenshot. For a high-cost course such as $2600.00 (₱146,900), that small habit can be the difference between a clean refund case and a long dispute.
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Written by Anton Gonzales
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
Before canceling, gather your invoice, order number, and payment date. Check if you purchased directly from Byju'S or through an app store, as this affects the cancellation process.
To cancel a subscription purchased through the App Store, open the App Store, tap your profile icon, select Subscriptions, find Byju'S, and tap Cancel Subscription. It's important to also notify Byju'S via email.
Include your full name, registered email, phone number, order ID, product name, Order Confirmation Date, amount paid, and clearly state that you wish to cancel and request a refund if within the 14-day period.
Yes, you must request a refund within 14 days from the Order Confirmation Date to be eligible for a full refund under the LOOK-UP PERIOD.
After cancellation, your access to classes and course content will be terminated, and you will no longer be charged. Ensure you cancel through the correct channels to avoid continued billing.