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Cancellation Cite This For Me: Easy Method
What is Cite This For Me
Cite This For Me is a citation tool tied to Chegg support
Cite This For Me is an education service for building citations in styles like APA, MLA, and Chicago. It runs as a freemium tool, which means you can use some features for free, then pay for Premium if you want full access and an ad-free workspace.
For cancellation, the service points users to Chegg support, not a separate local Philippine team. The official terms say the subscription renews automatically every month unless you cancel, and support is handled through the Chegg help page and the email [email protected] (citethisforme.com).
What people usually pay for
The paid plan listed in the verified data is Premium at $6.99 (₱395) per month. That plan includes full access to citation tools, an ad-free experience, plagiarism detection, and expert help with papers, which is the main reason students move from the free version to a paid subscription.
The truth is, many users only notice the recurring charge after they need one premium feature for a deadline. User complaints also show frustration with access limits, disappearing citation history, and monthly billing that keeps rolling unless you stop it yourself.
How the service works in the Philippines
In the Philippines, there is no verified local PHP billing page in the source data, so the safest way to read the price is the published amount plus a local estimate: $6.99 (₱395) monthly. The service is web-based, and local users have reported that mobile navigation can be awkward, which matters because a hard-to-find cancel button often leads to extra charges.
There is no verified evidence in the provided sources of local payment methods like GCash or Maya inside Cite This For Me itself. For Filipino users, that means your payment method may be an international card or another linked payment route, so saving your billing proof matters before you cancel.
How to cancel Cite This For Me without getting charged again
Checks to do before you press cancel
Many users in the Philippines get annoyed when cancellation is vague and the next charge lands anyway. Before doing anything, open your account, note your next billing date, take a screenshot of your current plan, and save any citations or paper-related data you still need.
This step matters because the terms also say unused subscription benefits expire and do not roll over to later months. If you cancel on April 10 and your billing renews on April 15, you want proof that you canceled before the renewal date and copies of any work you may lose access to.
Cancel through the web support flow
The official route in the terms is simple on paper: visit the support page and complete the cancellation steps. Use the direct help page here: Cite This For Me support.
Once you are there, sign in with the same email you used for billing. Then follow the account or subscription prompts until you reach the cancellation option. The source does not publish a full click path like Account > Subscription > Cancel, so expect the process to run through the support page rather than a clean account-settings menu.
Heads up: reviews suggest the process can feel more complicated than it should be after the Chegg connection. If the site on mobile does not load properly, switch to desktop view or use a laptop, because local users have specifically reported website navigation issues on mobile devices.
Cancel by email and keep written proof
You can also cancel by sending an email to [email protected]. In that email, include your full name, the email tied to the subscription, the date of your last charge, the amount charged, and a direct line saying you want to cancel automatic renewal for Cite This For Me.
A practical subject line helps: “Cancel my Cite This For Me subscription.” Add screenshots of the charge and your account page. Email is not always the fastest route, but it gives you a written trail that is useful if you are charged again and need to complain to your bank, GCash, Maya, or DTI later.
Phone, chat, and postal options
The support phone number in the verified data is 1-855-477-0177, and live chat is available 24/7 through the Help Center. If you use chat, ask the agent to confirm the cancellation date and whether your plan will remain active until the end of the current billing cycle. Then save the transcript before closing the window.
If you want a postal trail, you can send a cancellation letter to the published address. A registered letter is slower, usually around 5 to 10 business days, but it gives stronger delivery proof. Some people now use digital registered delivery services such as Postclic for timestamped proof of sending, receipt, and opening, which can be easier than lining up at the post office.
After you cancel: access, renewal, and your saved work
Your paid access usually runs until the current billing date
The verified terms confirm monthly auto-renewal but do not state that access ends immediately after cancellation. In most monthly subscription setups like this, canceling stops the next renewal and lets you keep Premium features until the end of the already paid period.
So if you paid on May 6 and canceled on May 20, the practical expectation is access until about June 5, then no new monthly charge after that. Since the terms do not spell out the exact end-of-access wording, save your citations before the billing date rather than waiting until the last day.
If you do nothing, the subscription keeps renewing
The terms say, “Your subscription begins today and renews automatically on a rolling monthly basis unless you cancel your subscription” (citethisforme.com). There is no minimum commitment period listed, so you are not locked into a long contract, but the monthly billing continues until you actively stop it.
This is where many people get burned. They assume one payment was for a one-time project, then a second monthly charge appears. Just a reminder: cancellation is about stopping future billing, not reversing the current month automatically.
Data retention is not clearly explained
The available terms do not clearly say what happens to your stored data after cancellation. They also do not explain how long citation history is retained after the plan ends, so you should act as if anything important could become harder to access later.
Because at least one review mentioned lost citation history after the Chegg merge, the safest move is to export, copy, or screenshot your current bibliography work before canceling. For thesis or chapter writing, do not leave your only citation copy inside one online account.
Refund policy and subscription terms: what Cite This For Me actually says
The refund rule is strict
The official policy is not friendly to refund requests. The terms say subscription fees are not refundable, and unused subscription benefits expire and do not roll over to subsequent months (citethisforme.com).
In plain language, if you paid $6.99 (₱395) yesterday and barely used the account, the company can still refuse a refund based on the published terms. Most users should assume there is no pro-rated refund for unused days in the month.
Your rights in the Philippines and how they fit here
In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines or RA 7394, with DTI as the main consumer agency for this kind of dispute. There is no universal cooling-off period for online subscriptions like Cite This For Me in the same way people sometimes expect from shopping returns, so the terms matter a lot here.
Door-to-door sales have a 7 working day cooling-off rule, but that does not neatly map onto a web subscription like this. For a digital tool, your strongest practical rights usually involve stopping future charges, disputing unauthorized billing, and filing a complaint if the service keeps charging after cancellation.
How to ask for a refund anyway
If you believe the charge is a billing mistake, send a refund request through the same support channels used for cancellation: the help center, live chat, phone, or [email protected]. Include the date charged, amount charged, the card or wallet reference if available, and the exact reason you believe the charge should be reversed.
The sources do not give a specific billing-error refund process, so your chances are uncertain. Your best shot is a short, factual message with screenshots showing that you canceled before renewal or that the payment was unauthorized.
Chargeback and e-wallet disputes in the Philippines
If Cite This For Me charges you after cancellation and support does not fix it, ask your bank or e-wallet provider for a chargeback. In the Philippines, that can mean your credit card issuer, GCash, Maya, or bank. BSP rules usually give cardholders up to 60 days from the statement date to dispute a transaction.
Save your cancellation email, chat transcript, screenshots, and billing statement. If the problem continues, you can also file a complaint with DTI under RA 7394. This is the practical route when a continued charge is easier to prove than a general “I did not like the service” refund request.
The subscription conditions that affect you most
The terms contain three key points that matter before you subscribe and before you cancel. Auto-renewal is monthly, there is no minimum commitment duration specified, and there is no clear published free-trial conversion detail in the available source material (citethisforme.com).
The same source also does not clearly explain applicable law, dispute resolution, or data retention after cancellation. That missing detail is exactly why your own screenshots and receipts matter so much if a billing problem happens later.
Cite This For Me prices in the Philippines
Current plan and what you get
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Premium | $6.99 (₱395)* | Monthly | Citations, ad-free, plagiarism check, paper help |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.
Is the Premium plan worth it?
With only one verified recurring plan in the source data, Premium is both the least expensive and the most expensive subscription listed here. At $6.99 (₱395) per month, the service is not extreme by global SaaS standards, but Filipino students may still find it pricey for short academic tasks, especially if they only need citation help for one paper.
Local issue data also says some users feel the premium features are excessively expensive. If you only need occasional citations, a free tool like Citefast or a free-with-options manager like Mendeley may be better value after canceling.
Your rights in the Philippines if cancellation goes wrong
The laws that matter for this kind of subscription
For Filipino users, the core law is the Consumer Act of the Philippines or RA 7394. The agency you will usually deal with for an online subscription complaint is the Department of Trade and Industry, or DTI, especially if the issue is misleading billing, failure to honor cancellation, or an unfair sales practice.
For card disputes and unauthorized charges, BSP rules also matter because your bank, card issuer, GCash, or Maya may process the reversal. That is why a clean paper trail is stronger than a long argument with support.
Cooling-off and withdrawal rules
There is no general Philippine rule giving every online subscription a guaranteed 7 or 14 day no-questions-asked cancellation refund. The 7 working day cooling-off rule is mainly tied to door-to-door sales, not standard web subscriptions like Cite This For Me.
So for this service, the realistic protection is not a broad withdrawal right but your ability to stop renewal before the next billing date and challenge any continued or unauthorized charge. Since Cite This For Me does not clearly publish a cooling-off policy in the available terms, assume the refund path will be strict.
How to complain if support fails
If support ignores your request or charges continue, organize your evidence in one folder. Include your cancellation email to [email protected], screenshots from the help page, your bank statement, and any chat transcript showing the date and time of cancellation.
Then file a complaint with DTI through its consumer channels and send a separate billing dispute to your payment provider if money was taken after cancellation. In a real case, showing that you canceled on June 2 and were still billed on June 5 is far more persuasive than writing a long complaint without attachments.
Useful authority contacts
For consumer complaints in the Philippines, DTI is the agency to contact for online subscription disputes under RA 7394. For payment disputes, contact your issuing bank, GCash, Maya, or credit card provider as soon as the charge appears, because the practical dispute window is often around 60 days from the statement date.
You can start with DTI online and prepare a short timeline of events with exact dates, amounts, and screenshots. That will save you time if the case moves from a simple complaint to a formal billing dispute.
What customers say about cancellation and billing
Overall verdict: cancellation looks harder than it should be
Based on the review set provided, the trend is clearly negative: 0 positive and 5 negative reviews out of 5 unique reviews. That does not prove every user will have a bad experience, but it does show a pattern of cancellation trouble, charge frustration, and poor support outcomes.
To stay balanced, the service itself still offers useful citation features, plagiarism detection, and paper help for users who actively need those tools. The weak point is not the idea of the service. It is the billing and account experience reported by unhappy users.
Recurring themes in complaints
Theme | Frequency | Typical example |
|---|---|---|
Hard cancellation | 2 reviews | Account not recognized |
Continued billing | 1 review | Card had to be blocked |
Poor transparency | 1 review | Expiry and recurring fee |
Support problems | 1 review | Errors not fixed |
Sources summary
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 5 cited reviews |
Individual user experiences
"I attempted to use the free version-did three citations-then it froze and asked me to pay over £8 per month indefinitely [about ₱580]. Cancellation required. Now, I can't even view the ones I completed." (TrustPilot)
"Impossible to cancel subscription. After merging with Chegg, all my citation history was erased without prior notification. Now, I want to cancel, but Chegg doesn't acknowledge my subscription, so I can't cancel." (TrustPilot)
"Gives absolutely no warning that your citations will 'expire' in a week if you don't pay up, blocking your access to them. The payment is a recurring monthly fee, too." (TrustPilot)
"I had to block them from my card and no longer use them." (TrustPilot)
"I have advised them of this over 5 times and still not capable of fixing the errors, so now have cancelled my subscription." (TrustPilot)
For users in the Philippines, two local pain points match these reviews closely: hard website navigation on mobile and the feeling that Premium is expensive for what is needed. Take note, those two issues often combine into the worst scenario: difficult mobile cancellation after a charge you already regret.
Your documentation checklist before and after cancellation
What to save before canceling
Before cancellation, collect your account email, a screenshot of your current plan, your last charge amount, and the next billing date. Also save your citations, bibliography lists, or screenshots of key work because the terms do not clearly explain post-cancellation data retention.
Screenshot of account or subscription page
Copy of last billing email or card statement
Saved citation files or pasted bibliography text
Screenshot showing date and time
What to save for refund or dispute cases
If you plan to ask for a refund or challenge a charge, gather exact evidence. Include transaction IDs, charge date, amount charged, the last four digits of the card if visible, and every support reply from chat or email.
Email sent to [email protected]
Chat transcript from Help Center
Bank, GCash, or Maya record
Cancellation confirmation screenshot
Common cancellation mistakes that cause extra charges
Canceling without checking the billing date
A common mistake is canceling after the renewal has already posted, then expecting that month to be refunded. Since the policy says subscription fees are not refundable, canceling one day late can cost you the full $6.99 (₱395) for the next month.
Solution: look for the last charge date in your statement and cancel at least a few days before the next monthly renewal. Put a reminder in your phone calendar the same day you subscribe.
Using only mobile when the site is hard to navigate
Users in the Philippines have reported website navigation problems on mobile devices. If the cancel flow is not visible on your phone, do not assume the option does not exist and give up until next week.
Solution: open the support page on a laptop or switch your mobile browser to desktop mode. A five-minute test on another device can save a full month of charges.
Not asking for written confirmation
Another mistake is canceling through chat or phone and ending the session without proof. If a charge shows up later, your memory of the conversation is much weaker than a screenshot showing the date and the agent message.
Solution: always ask, “Please confirm my subscription is canceled and will not renew.” Then save the email or capture the chat window before closing it.
Expecting a refund for unused days
Many people assume stopping the subscription also means getting money back for the rest of the month. The published terms say the opposite: fees are not refundable, and unused benefits do not roll over.
Solution: separate two goals in your mind. One goal is canceling future billing. The other is seeking a refund for a billing error. They are not treated the same way.
Waiting too long to dispute a continued charge
One review mentioned having to block the card entirely. That usually happens when the customer waits, support loops continue, and the dispute window starts closing.
Solution: if you were charged after cancellation, contact support the same day, then escalate to your bank, GCash, Maya, or card issuer quickly. In the Philippines, the practical chargeback window is often up to 60 days from the statement date.
Comparison of cancellation methods for quick decision-making
Method-by-method recap
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
Before next billing | No fee found | Medium | |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
What this table means in real life
Web cancellation is the fastest if the account recognizes your subscription correctly. Email is slower but stronger for evidence. Registered mail is the slowest, so it works better when you need documented proof rather than speed.
There is no cancellation fee found in the terms and no early termination fee found either. That is good news, but it does not remove the need to cancel before the next billing date.
What to do right after canceling
Immediate follow-up steps
Right after cancellation, check for a confirmation email or an on-screen success message. Screenshot it, save it to cloud storage, and write down the date you canceled plus the billing date when access should end.
Then watch your statement for at least one full renewal cycle. If you canceled on July 12 and your normal charge appears every 15th, monitor your card, GCash, or Maya account through at least August 16.
How to verify billing and when to escalate
If a new charge appears after cancellation, contact support immediately with your proof and ask for reversal. If there is no fix, request a chargeback from your bank or e-wallet provider. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP practice.
DTI handles consumer complaints for online subscriptions under RA 7394, so you can also file there if support stalls. The strongest evidence is simple: cancellation confirmation, billing statement, and a short timeline with dates.
Alternatives if you still need citation help
If you are canceling because of price or billing stress, you still have options. Mendeley offers reference management with free access and premium options, Citefast is free for citation building, and EndNote or RefWorks work better for heavier research workflows if you are willing to pay.
Duey.ai is another option if you want writing guidance plus citation support in one tool. For many students, a mix of one free citation builder and one separate writing tool is cheaper than staying in a monthly subscription they barely use.
Useful links
Cancellation address and when to use it
Physical mailing address
If you want to send a written cancellation notice by post, use this address:
19761 Bixby Dr, Cupertino, California, 95014-3324
This address is slower than web, chat, or email, so most users should treat it as a backup route or a proof-heavy option. If you use it, include your account email, the last charge date, and a clear sentence asking to cancel the recurring subscription immediately.
When online channels are better
For most people in the Philippines, the fastest route is still the online support page or the support email. Postal mail can take 5 to 10 business days based on the practical timeline used in this guide, which is too slow if your billing date is close.
If your renewal is in the next few days, use web support, chat, or email the same day and keep screenshots. Then use the mailing address only if you need a second layer of proof.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, check your account for the next billing date, take a screenshot of your current plan, and save any citations you need. This ensures you have proof of cancellation before the renewal date.
To cancel via email, send a message to [email protected] with your full name, subscription email, last charge date, and a clear request to cancel automatic renewal. Keep a copy of this email as proof.
Yes, you can call 1-855-477-0177 for support. Ask the agent to confirm your cancellation date and keep a record of the conversation for your records.
Your access to Cite This For Me will continue until the end of the current billing cycle, even after cancellation. Make sure to save any important work before the billing date.
Yes, you can send a cancellation letter via registered postal mail to the address provided in your contract. This method provides proof of delivery, which is useful in case of disputes.