Cancellation Lawcrossing: Complete Guide

What is Lawcrossing

What you are actually subscribing to

Lawcrossing is a legal job board that sells access to law-related job listings through a recurring subscription. The service focuses on lawyers, paralegals, law students, and other legal professionals looking for openings in different practice areas. Its help and terms pages show a subscription model with a 14-day free trial and automatic renewal unless you cancel by phone before the next billing date (lawcrossing help page; lawcrossing terms).

For users in the Philippines, the frustrating part is that cancellation is not set up like most modern job platforms. There is no clearly verified self-service cancel button in the research data. The verified method is a phone call to (800) 973-1177 during 8:00 a.m. to 4:00 p.m. PST, Monday to Friday, excluding holidays. Because PST is far behind Philippine time, many users end up calling late at night or early morning local time.

Main paid features and why people sign up

The core paid feature is access to all job postings. Lawcrossing advertises an introductory offer priced at $1.25 (₱71) weekly for the first 12 weeks, then a standard subscription at $25.00 (₱1,412) every four weeks (subscription offer page). In plain terms, you are paying for visibility into listings, not for guaranteed interviews or placement.

Some users sign up because the low trial-style price looks harmless. Here is the catch: the service renews automatically. If you miss the billing date, the lower intro rate can turn into the full $25.00 (₱1,412) recurring charge every four weeks. That is why many cancellation complaints start with confusion about the trial or conversion timing.

How Lawcrossing works in the Philippines

Lawcrossing appears usable from the Philippines as a website-based service, but the support model is US-centered. The published support hours are in PST, the contract is governed by United States law in the terms, and local Philippine pricing is not separately published. You will usually see US dollar pricing, so the peso amounts in this guide are conversions for convenience.

Local payment methods such as GCash or Maya are not confirmed in the verified sources. Email support at [email protected] and live chat on the help page are listed, but the verified cancellation instruction specifically says to cancel by phone. The truth is, Lawcrossing’s cancellation flow is more complicated than it should be for Philippine users.

How to cancel Lawcrossing without extra charges

Checks to do before you call

Many Lawcrossing users get stressed because the process is unclear and continued charges are the main fear. Before doing anything, log in and take screenshots of your account, current membership status, and any page showing your billing date or trial period. Save the exact amount you were last charged, such as $1.25 (₱71) weekly or $25.00 (₱1,412) every four weeks.

Also search your inbox for Lawcrossing emails. Look for welcome emails, trial notices, receipts, or any message that shows when your membership started. If you enrolled in a 14-day free trial, count the deadline carefully. Cancel before the next billing date, because the help page says you should call before your next billing date to avoid additional charges (lawcrossing help page).

• Take a screenshot of your account page and plan details.
• Write down your billing date and last amount charged.
• Save transaction references from your card, GCash, Maya, or bank app if available.
• Prepare the email address used for signup and the name on the account.

Website and account options you can use before the phone call

The verified sources do not confirm a self-service click path like Account > Subscription > Cancel. That means you should not assume that deleting your profile, logging out, or turning off emails will end billing. A lot of users make that mistake with subscription sites. If a cancel button is visible in your account, take screenshots before and after using it, but do not rely on that alone unless you receive clear written confirmation.

What you can do from the website is open the official help page and use the listed support channels. The help page is here: Lawcrossing Help. That page lists phone support, live chat, and email. If live chat is available while you are logged in, ask the agent to confirm your next billing date and request written confirmation that your membership will not renew.

• Open the help page and note the support channels shown there.
• Use live chat if available and ask for your billing date in writing.
• Send an email to [email protected] stating that you want cancellation before renewal.
• Keep screenshots of chat transcripts and sent emails.

Phone cancellation is the verified method

The only verified cancellation method in the research data is by phone. Call (800) 973-1177 between 8:00 a.m. and 4:00 p.m. PST, Monday through Friday, excluding federal holidays (lawcrossing help page). For readers in the Philippines, that often falls late at night or early morning depending on daylight saving time in the US, so plan the call ahead of your renewal date.

When the agent answers, keep it simple. Say you want to cancel your membership effective before the next billing date and you do not authorize further charges. Ask for the agent’s name, the date and time of the call, and any cancellation reference. If they say the account is canceled, ask them to send email confirmation while you are still on the line.

• Call (800) 973-1177 during the published PST schedule.
• State that you want cancellation before the next billing date.
• Ask for the agent name and a cancellation reference.
• Request email confirmation before ending the call.

Email, chat, and postal backup if the phone line is difficult

Reports suggest that international users can struggle with Lawcrossing because phone cancellation depends on US office hours. If you cannot get through, use every available support channel on the same day. Send an email to [email protected], open live chat from the help page, and keep proof of both attempts. This matters if a charge appears later and you need to show that you tried to cancel on time.

You can also send a cancellation letter to the mailing address listed for the service. Registered mail gives stronger proof of date sent and delivery. Some people now use digital registered letter services such as Postclic because they create time-stamped proof of sending, receipt, and opening without going to the post office. Use that only as one backup option, not as your only move if renewal is near.

What happens right after you cancel

Access to listings and account status

Lawcrossing’s terms say membership can be canceled at any time and there is no minimum commitment. In practice, cancellation stops future renewals, but the sources do not clearly state whether access ends immediately or continues until the end of the paid period. Because no refund is offered for unused time, you should assume that canceling mainly prevents the next charge rather than creating a prorated credit (lawcrossing terms).

If you are still within the 14-day free trial, cancellation should stop billing before the paid cycle begins. If you are already in a paid cycle, you may keep access for the remainder of that period, but Lawcrossing does not spell this out clearly in the verified text. Take screenshots of your access immediately after cancellation so you have a record of what changed.

What happens if you do nothing

The terms say the subscription is automatically renewed every month unless Lawcrossing is notified by phone to cancel (lawcrossing terms). That means silence is treated as consent to continue billing. If you forget to cancel during the free trial, billing begins after the trial ends. If you forget during a paid cycle, the next renewal can post automatically.

This is exactly why many users feel annoyed or caught off guard. A low entry price can make the signup feel small, then the standard recurring rate shows up later. Set a calendar alert at least 3 days before renewal in Philippine time so you have room to contact support during PST office hours.

Your data after cancellation

Lawcrossing does not clearly specify data retention after cancellation in the verified terms. That includes how long account details, resumes, or profile material may remain stored. If you uploaded a resume or personal profile information, download copies and ask support in writing what will remain after cancellation.

Some negative user reviews mention privacy and unwanted visibility of résumé information. Because of that, do not treat cancellation as the same thing as data deletion. If you want profile removal or deletion of uploaded documents, make that a separate written request by email and keep a copy of the message.

Lawcrossing refund policy and how to ask for your money back

What the terms actually say about refunds

Lawcrossing’s refund policy is narrow. The terms say refunds are provided for charges not in accordance with the membership terms and billing procedures, and other refunds may be granted at Lawcrossing’s sole discretion (lawcrossing terms). In plain language, billing errors may be refundable, but ordinary regret or non-use usually is not enough.

The terms also say there is no refund for any unused portion remaining on your account after cancellation. So if you cancel halfway through a paid period, most users should expect no prorated refund. Heads up: this is where many people get disappointed because they assume canceling stops both access and the current charge.

Trial cancellations and Philippine consumer context

The research data mentions a 14-day free trial period during which you can cancel without charge. That lines up with the practical rule for Lawcrossing: if you cancel before the trial converts, you avoid the paid charge. For Philippine readers, there is no universal statutory cooling-off rule for all online subscriptions, but DTI guidance and common platform practice often use a 7 to 14-day window as a fair benchmark.

Under the Consumer Act of the Philippines or RA 7394, you can challenge unfair or misleading billing practices through the DTI. If Lawcrossing bills you after a timely cancellation attempt, your strongest case is not “I changed my mind” but “I canceled before renewal and the charge was unauthorized or not in line with the stated billing terms.”

How to request a refund in practice

Start with email and attach proof. Send your full name, account email, dates of cancellation attempts, amount charged, and screenshots showing you canceled or tried to cancel before renewal. Mention the exact charge, for example $25.00 (₱1,412), and state whether it was a trial conversion, duplicate charge, or post-cancellation renewal. Then follow up by phone at (800) 973-1177 during support hours.

Use live chat if available to create another written record. Ask the agent one direct question: was this charge consistent with my membership terms and billing date? That wording mirrors the refund language in the terms and gives you a clearer answer to use later if you escalate.

Chargeback through your bank, card, GCash, or Maya

If Lawcrossing does not reverse an unauthorized or continued charge, you can dispute it with your payment provider in the Philippines. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction. That applies to credit cards and often similar complaint workflows for debit cards or e-wallets such as GCash and Maya, depending on provider rules.

Use chargeback as a last resort after you have screenshots of cancellation confirmation, chat logs, emails, and your billing statement. You can also file a complaint with the DTI for online subscription issues under RA 7394. For a bank dispute, state that the charge continued after cancellation or was not authorized under the subscription terms.

Lawcrossing terms that matter before you subscribe

Auto-renewal, trial conversion, and commitment

The key clause is simple: the subscription renews automatically every month unless Lawcrossing is notified by phone to cancel (lawcrossing terms). There is no minimum commitment, so you can cancel at any time. That sounds user-friendly, but the phone-only cancellation condition is where friction starts.

The free trial lasts 14 days. If you do not cancel before the next billing date, paid billing begins. For many users, the risk is not a lock-in period but forgetting that the trial converts into a recurring subscription with a much higher ongoing price after the intro period.

Applicable law and missing details

The terms say United States law governs the contract and disputes are handled under United States law. For a Philippine user, that does not remove your right to complain locally about misleading billing or unfair consumer treatment when payment was taken from your card or e-wallet in the Philippines. It simply tells you what Lawcrossing says governs the contract itself.

One major gap is data retention after cancellation. The terms do not clearly explain what happens to uploaded resumes or account data. If privacy matters to you, send a separate message asking what information remains stored and whether your uploaded documents or profile can be removed.

Lawcrossing plans and pricing for Philippine users

Current subscription plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact current pricing and any local tax impact.

Which plan costs more and where users get caught

The standard subscription is the expensive part at $25.00 (₱1,412) every four weeks. The introductory offer looks small at $1.25 (₱71) weekly for the first 12 weeks, but that low number can hide the long-term cost if you forget to cancel. Over 12 weeks, the intro rate totals about $15.00 (₱848), then the recurring standard rate takes over.

No separate cancellation fee or early termination fee was found in the terms. That is good news. The real cost risk is auto-renewal, not a penalty charge. If you signed up only to test the listings, set a cancellation reminder before the trial or intro period ends so you do not drift into the standard plan.

Billing notes that matter in real life

Lawcrossing bills on a recurring schedule and the verified data points to automatic monthly renewal language in the terms, while the public offer page shows a four-week standard billing cycle. Four weeks is effectively 13 billing cycles per year, not 12, so the annual cost can feel higher than users expect if they mentally treat it like a normal monthly plan.

There is no verified evidence here of annual savings or family bundles. There is also no verified evidence of local Philippine pricing or taxes built into the posted amount. If you were billed in a foreign currency, your bank may also apply exchange or cross-border fees on top of the listed dollar amount.

Your rights in the Philippines if cancellation goes wrong

What Philippine consumer law can do for you

For Philippine readers, the main framework is the Consumer Act of the Philippines or RA 7394, with enforcement support from the Department of Trade and Industry. In plain terms, if a business bills you in a way that is misleading, unfair, or different from what was presented, you can bring that to the DTI as a consumer complaint.

There is no blanket statutory cooling-off period for all online subscriptions in the Philippines. Door-to-door sales have a 7 working day cooling-off rule, but online services like Lawcrossing do not automatically fall under a universal national cancellation window. That means your strongest practical protection is proof: screenshots, emails, chat logs, and statement records.

How this applies to Lawcrossing’s trial and renewal terms

Lawcrossing says there is a 14-day free trial and that billing begins unless you cancel before the next billing date. If you cancel during that period and still get charged, that is the kind of concrete issue you can raise with both Lawcrossing and the DTI. The argument is straightforward: the charge did not match the service terms presented to you.

If the company points to US law in its terms, that does not stop you from disputing a payment through your Philippine card issuer, GCash, Maya, or bank. Payment disputes are handled through the institution that processed your funds, and consumer complaints about online subscription practices can still be elevated locally.

How to file a complaint and who to contact

Start by sending a written complaint to Lawcrossing with your evidence bundle. If the issue is unresolved, file a complaint with the DTI and, for payment disputes, contact your bank or e-wallet provider within 60 days from the statement date when possible. Include screenshots of your cancel attempt, support messages, and the posted terms.

Useful authority details for Philippine users include the DTI consumer channels and the BSP for payment disputes. Use the DTI website at DTI and the BSP website at BSP. If your issue is a continued card charge after cancellation, contact your issuer first on the same day you notice it.

What customers say about cancellation and support

Overall verdict from available reviews

Based on the available review set, cancellation looks difficult rather than easy. The sentiment in the provided sample is 0 positive and 5 negative out of 5 unique reviews. The recurring complaints are confusing signup flow, poor support response, spam-like emails, privacy concerns, and trouble getting issues fixed after contact attempts.

For users in the Philippines, two local pain points stand out even more: cancellation can be hard if it depends on US phone hours, and some users report charges or account issues that were not resolved quickly. To be fair, a specialized legal job board can still be useful if you need niche listings, but the customer service pattern in the review sample is weak.

Recurring themes in user feedback

Individual review excerpts

• "I was conducting a search of my name, and found my outdated résumé posted for the whole world to see. I have never paid for services, and I find this to be a huge invasion of privacy." (TrustPilot)
• "I signed up for the free trial in November 2018. The postings were not helpful and I received a bunch of spam-like emails instead. I also received an email stating that I had not successfully signed up for the LawCrossing concierge. I thought this meant that I did not successfully sign up for LawCrossing in general (even the free trial)." (TrustPilot)
• "I have contacted their office and they have done nothing or ignored me. DONT USE THEM." (TrustPilot)
• "I have tried several times to reach this 'company' to tell them to take it down. Also, since around the same time, I have been spammed daily by this company. No way to stop it. No one to contact." (TrustPilot)
• "I have been spammed daily by this company. No way to stop it. No one to contact." (TrustPilot)

Documents to save before and after cancellation

Before you cancel

Save anything that proves what plan you had and when renewal would happen. That includes screenshots of your membership page, the offer page showing the rate, and any email confirming the free trial or paid plan. If your plan was billed at $25.00 (₱1,412), capture that amount from your statement.

You should also save any uploaded resume, profile text, or application history that matters to you. Lawcrossing does not clearly explain data retention after cancellation, so treat this like a backup exercise. Once access changes, recovering old material can be harder.

For refunds and disputes

Create one folder with your evidence. Put in transaction IDs, statement screenshots, chat logs, sent emails, and your call notes with date, time, and the support agent’s name. If you used GCash, Maya, or a card, save the exact posting date of the charge because banks often count dispute windows from the statement date.

After cancellation, save the confirmation email or take a screenshot of any account message showing the membership ended or will not renew. Just a reminder: without proof, it becomes much harder to challenge a later charge.

Common Lawcrossing cancellation mistakes

Missing the billing date by one day

A very common mistake is waiting until the renewal date itself, then discovering support is only available 8:00 a.m. to 4:00 p.m. PST on weekdays. For someone in the Philippines, that timing can be awkward enough to cause delays. Fix this by contacting support at least 3 days before renewal and documenting the attempt.

Real-world example: you remember the trial on a Saturday in Manila, but the phone line is only active Monday to Friday in PST. If billing happens before you reach them, you may face a charge that is harder to reverse.

Thinking email unsubscribe ends billing

Some users assume that opting out of emails or ignoring marketing messages means the account is inactive. It does not. Billing and marketing preferences are separate. The verified cancellation instruction says Lawcrossing must be notified by phone to cancel the membership.

Solution: use email and chat as backup proof, but do not stop there. Make the phone call, ask for confirmation, and keep the record.

Expecting a prorated refund after cancellation

Lawcrossing’s terms say there is no refund for the unused portion left on your account after cancellation. So if you paid and then changed your mind a week later, a partial refund is unlikely. Users often get frustrated here because many digital services now offer some flexibility, but Lawcrossing’s written policy is stricter.

Better approach: if the charge itself was wrong, frame it as a billing error or post-cancellation charge, not as a request for goodwill because you did not use the remaining days.

Not separating account closure from data removal

Another mistake is assuming cancellation deletes resumes or profile data. The verified terms do not clearly say what happens to stored data after cancellation. If privacy is your concern, send a separate email asking for deletion or removal of uploaded documents and public-facing profile content.

This matters because one review complained about an outdated résumé being visible. Cancellation solves billing. Data removal may require its own request.

Stopping after one failed contact attempt

Because there are reports of poor support response, relying on one unanswered email is risky. If the phone line is hard to reach, use multiple channels on the same day: phone, live chat, and email. Then save timestamps for all of them.

If a charge still goes through, this paper trail helps when you dispute through your bank, GCash, Maya, or the DTI. The problem is not just whether you contacted them. It is whether you can prove when you contacted them.

Quick comparison of cancellation routes

Methods, timing, fees, and difficulty

Key takeaway before you choose a route

Phone is the verified cancellation path, so it is the most direct route for stopping renewal. Registered mail is slower but can be useful when you want stronger delivery proof. Email and chat are best treated as support records that strengthen your case if there is a billing dispute later.

If your next billing date is very close, use more than one channel on the same day. That gives you a better chance of avoiding extra charges and a stronger evidence trail if something goes wrong.

What to do after you cancel

Immediate checks in the next 24 hours

As soon as the cancellation is done, look for written confirmation by email or inside your account. Take screenshots of any message showing cancellation or non-renewal. Then add a calendar reminder for your expected billing date so you can check whether the charge really stopped.

If support promised a confirmation and none arrives within 24 hours, follow up right away through email or chat. Include the date and time of your phone call and the agent’s name if you have it.

Monitor statements and dispute fast if needed

Watch your bank, card, GCash, or Maya statement through the next billing cycle. If a new charge appears after cancellation, contact the payment provider immediately and request a dispute or chargeback. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP-related rules and issuer procedures.

You can also raise the case with the DTI under RA 7394 if the issue involves misleading renewal or a post-cancellation charge. Keep every screenshot and confirmation because those documents matter more than a verbal account of what happened.

Alternatives if you still need legal job listings

If you are leaving Lawcrossing but still want legal roles, a few alternatives are worth checking. Lawjobs.com is another legal-focused job board with subscription-based access for some offerings. The ATL Job Board and The CDLB Legal Career Center are free for job seekers, while Upward.net and Monster can help you widen the search with aggregated listings.

For Philippine users, broader job platforms can sometimes be easier to manage because support and billing are more transparent. If you only need occasional searches, a free platform may be better than a recurring niche subscription.

Useful links

• Lawcrossing Help
• Lawcrossing Terms
• Lawcrossing FAQ
• Lawcrossing Subscription Offer
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a cancellation letter if you want paper proof

Physical mailing address

If you want to add a postal record to your cancellation file, send your letter to the available mailing address for the service:

• 286 West 100 North, Ephraim, Utah 84627, United States

Include your full name, account email, request to cancel before the next billing date, and a clear statement that you do not authorize further charges. Because postal delivery can take time, use this as a backup alongside phone, email, or chat when renewal is close.

What to include in the letter

Your letter should be short and specific. Include the date, your contact details, the amount last charged, and a sentence asking for written confirmation of cancellation. If your concern also includes profile visibility or resume removal, add that as a separate request so it does not get lost.

For Philippine users, paper proof can help if you later need to explain the timeline to your bank or to the DTI. Just do not rely on mail alone if the billing date is only a few days away.