Cancellation Scrimba: Easy Method

What is Scrimba

An interactive coding platform with free and paid access

Scrimba is an online coding education platform focused on web development. Its public pricing and help pages show a freemium model, with a Free Member tier at ₱0 and a paid Pro subscription for full course access, certificates, and the full community experience "including the 77-hour Frontend Career Path" (scrimba.com, scrimba.helpscoutdocs.com).

The company address used for cancellation is in Oslo, Norway, which matters if you want written proof by post. Scrimba’s terms are governed by United States law, but if you are in the Philippines, your consumer complaint route still goes through local bodies such as DTI for subscription issues under RA 7394.

What people usually pay for on Scrimba

The paid upgrade is mainly about full access. According to Scrimba’s pricing page, Pro gives you all courses, full community access, and course certificates, while the free plan is limited to introductory courses and basic community access (scrimba.com).

For many users in the Philippines, the pain point is simple: they subscribe for a specific career path, finish a few lessons, then forget the renewal date. The truth is, Scrimba’s cancellation flow is not the worst I have seen, but complaints about surprise renewals and refund disputes do show up in user reports (Trustpilot).

How Scrimba works in the Philippines

Scrimba does not publish PHP-native billing on its own pricing page, so the practical view for Philippine users is converted pricing. Based on the verified conversion provided, Pro monthly is $24.50 (₱1,384) and Pro annual is $294.00 (₱16,611). That is not cheap by local standards, so your billing date matters a lot.

There is no verified Philippine-specific support line, no published live chat, and no stated local office. Support is handled by email at [email protected], and hours are not specified. That means if something goes wrong, your best protection is documentation: screenshots, billing receipts, and your cancellation confirmation.

How to cancel Scrimba without getting billed again

Before you cancel, do these checks

A lot of frustration starts when users cancel too late or through the wrong channel. Before touching anything, open your account and note your next billing date, current plan, and payment route. If you subscribed directly on the website, cancel on Scrimba. If you subscribed through Apple or Google, cancel there instead.

Take screenshots of your current plan page, the billing page, and any receipt email showing the amount. This matters because users have reported the "View Billing" button not working, which can block account management (forum.scrimba.com). If that happens, your screenshots help prove what plan you had and when you tried to cancel.

• Screenshot your current plan and renewal date.
• Save receipts showing the exact charge amount.
• Download any certificates or course progress notes you need.
• Check whether the charge came from Scrimba, Apple, or Google Play.

Cancel on the web if you subscribed directly to Scrimba

The standard route is through your Scrimba account. The verified path is: log in, go to account settings, open Billing, then follow the prompts to cancel your subscription (forum.scrimba.com). Do this before the next billing date, not on the same day if you can avoid it.

If the billing screen loads properly, finish the cancellation flow and look for an on-screen confirmation. After that, check your email inbox and spam folder for a confirmation message. If nothing arrives within the same day, send a support email immediately to [email protected] and attach your screenshots.

You can also use Scrimba’s help center for support articles and account help through Scrimba Help Center. There is no verified live chat, so email is the practical fallback when the account page fails.

Cancel through App Store or Google Play if that is where you subscribed

If you subscribed on iPhone or iPad through Apple, the cancellation must be done in Apple’s subscription settings. The verified path is Settings app, tap your name, tap Subscriptions, choose Scrimba, then tap Cancel Subscription and confirm (apple.com via verified source summary).

If you subscribed through Android billing, open Google Play Store, open the menu, tap Subscriptions, select Scrimba, and tap Cancel Subscription (support.google.com via verified source summary). The common mistake here is trying to cancel inside the Scrimba website when Apple or Google actually controls the billing. That does not reliably stop store renewals.

• App Store path: Settings > Apple ID > Subscriptions > Scrimba > Cancel Subscription.
• Google Play path: Play Store > Menu > Subscriptions > Scrimba > Cancel Subscription.
• After canceling, take a screenshot of the status page.
• Check whether the renewal status shows expired or ends on a future date.

Email support and postal cancellation if the billing page fails

Scrimba does not list a phone number. The verified support channel is email at [email protected], with no published support hours. If your billing page breaks or the cancellation button does nothing, email support the same day with your account email, the amount charged, the payment date, and screenshots of the failed page.

If you want stronger paper evidence, you can also send a registered letter to the Oslo cancellation address. Some users now use digital registered delivery services such as Postclic instead of traditional post because they create timestamped proof of sending, receipt, and opening. That is optional, but useful if you expect a billing dispute later.

What changes after you cancel

Your paid access usually continues until the end of the billing period

Scrimba’s verified pricing notes say you can cancel at any time without a lock-in period. In practical terms, that usually means you stop future renewals but keep access until the current paid term ends, whether monthly or annual. If your next renewal was set for April 30 and you cancel on April 12, your access should typically continue until April 30.

Do not assume cancellation means an instant refund for unused days. Scrimba’s published refund policy only clearly promises a 7-day money-back guarantee, not automatic pro-rated refunds for the remaining part of a later billing period (scrimba.com).

If you do nothing, the subscription can renew again

Scrimba’s terms do not clearly spell out an auto-renewal clause in the research set, but user complaints show renewals do happen unless the user cancels. One Trustpilot review complained about being charged for another full year without realizing renewal was still active, which is exactly why I tell people to verify the status screen after canceling.

Heads up: inactivity does not cancel the plan. One quoted user complaint states that subscriptions are not automatically canceled due to inactivity and must be canceled by the student (Trustpilot). If you simply stop using the platform, billing can still continue.

Your account data is not clearly explained in the terms

Scrimba’s terms do not clearly state what happens to your data after cancellation. The research specifically says data retention or deletion is not specified, so if you care about saved progress, certificates, or anything tied to your profile, download or screenshot it before your paid term ends.

This is one of those small details people miss. Canceling billing is not the same as deleting your account, and there is no verified public statement saying your learning history will be preserved forever. If that matters to you, ask support directly by email and save the reply.

Refund policy and how Philippine users can push a valid claim

The core refund rule is the 7-day money-back guarantee

Scrimba offers a 7-day money-back guarantee for Pro membership (scrimba.com). That is the clearest refund right in the verified material. If you bought Pro within the last 7 days, your request is strongest, and you should contact support immediately with the exact purchase date and receipt.

Outside that 7-day period, Scrimba does not clearly promise refunds for unused time. The research says the policy does not specify refunds for unused periods after the initial guarantee, so success is less predictable. In plain terms, if you forgot to cancel an annual renewal, expect resistance unless there was a billing error or very quick contact after the charge.

How to ask for a refund step by step

Send your request to [email protected] as soon as the charge appears. Include your account email, transaction date, amount, payment method, and screenshots of the charge. If you canceled already, attach the cancellation confirmation too. Billing error claims are stronger when you provide all of this in one email thread.

There is at least one verified forum example where a user who was charged twice for the Full Stack Development Program received a refund after contacting support (forum.scrimba.com). That tells me billing-error requests can work when the case is clear and documented well.

• Use the subject line: Refund request for Scrimba subscription.
• State whether the charge is inside the 7-day guarantee or a duplicate charge.
• Attach screenshots of the charge and cancellation proof.
• Ask for written confirmation of the refund outcome.

Your rights in the Philippines and chargeback as a last resort

For Philippine users, online subscription complaints fall under the Consumer Act of the Philippines, RA 7394, with DTI as the practical consumer authority. There is no universal statutory cooling-off rule for all online purchases, but platform policies often use a 7 to 14-day window as a best-practice benchmark. Scrimba’s own 7-day money-back guarantee lines up with that practical window.

If the charge was unauthorized or continued after cancellation, you can dispute it with your card issuer, bank, GCash, or Maya. Under BSP dispute practice cited in your brief, cardholders typically have up to 60 days from the statement date to dispute a transaction. Use chargeback only after trying support, and keep screenshots of your cancellation proof and all emails.

Terms and subscription conditions that matter before you pay

No lock-in period, but monthly and yearly billing are different risks

Scrimba offers monthly and yearly plans, and the research says there is no minimum commitment period specified (scrimba.com). That is good news if you want flexibility, but the annual plan has a bigger risk because one missed renewal can mean a charge of $294.00 (₱16,611) instead of $24.50 (₱1,384).

The free-trial equivalent here is not a separate free trial button but a 7-day money-back guarantee. So the practical rule is simple: if you are testing Pro, set a reminder for day 5 or day 6, not day 7, so you still have time to contact support if you want out.

Auto-renewal, law, and disputes

The verified terms data says Scrimba’s terms do not explicitly mention an auto-renewal clause, even though recurring billing behavior is clearly part of the subscription model. That gap is exactly why you should review your account’s billing status yourself instead of assuming renewal settings are obvious.

The terms are governed by the laws of the United States, and disputes are subject to binding arbitration according to the verified summary. For a Philippine user, that does not remove your ability to raise a consumer complaint locally with DTI about the subscription issue itself, especially when the concern is misleading billing or continued charging.

Scrimba plans and pricing in Philippine peso

Current recurring plans and what each one gives you

Prices marked with an asterisk are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Please check the official pricing page for the latest exact local price.

The free tier at ₱0 is real, but it is not a recurring paid subscription, so it does not belong in the recurring pricing table. For cancellation purposes, the key comparison is monthly versus annual Pro.

Which plan costs more and where the savings are

The annual Pro plan is the biggest single billing risk because it renews at $294.00 (₱16,611). The monthly plan costs more over a full year if you keep it for 12 months, but it lowers the damage if you forget to cancel after you stop using the platform.

At the listed rates, 12 months of monthly billing would total $294.00 (₱16,611), which means the verified data set does not show an annual discount at these exact numbers. So if you were expecting big annual savings, the published figures here do not show one. That makes close tracking of your renewal date even more important.

Your rights in the Philippines if Scrimba keeps charging you

The laws and agencies that matter

For Philippine users, the main law is the Consumer Act of the Philippines, Republic Act No. 7394. DTI is the key consumer body for complaints involving online subscriptions, billing issues, and unfair practices in e-commerce-style transactions.

Here’s the practical angle: Scrimba gives a 7-day money-back guarantee, but Philippine law does not create one universal cooling-off rule for every online subscription. That means your strongest argument is usually a mix of the platform’s own refund promise, your evidence, and the consumer protection route through DTI if support goes nowhere.

How to use your withdrawal and complaint options

If you are still within Scrimba’s 7-day money-back period, ask for cancellation and refund in the same email. Quote the purchase date clearly and attach the receipt. If the charge happened after you already canceled, say that directly and attach the cancellation timestamp.

If support ignores you or denies a valid claim, file a complaint with DTI and separately dispute the charge with your bank, credit card issuer, GCash, or Maya. For card disputes, the brief you provided says users typically have up to 60 days from the statement date under BSP-related practice, so do not wait.

• Collect screenshots of your plan page and cancellation status.
• Save the email trail with [email protected].
• Prepare the charge amount and transaction date.
• Submit your complaint to DTI and your payment provider.

Useful Philippine contact points

DTI is the named authority in the verified data for consumer concerns related to subscriptions. Use DTI for the complaint track and your bank or e-wallet for the payment dispute track. Those are two separate lanes, and using both can speed things up when the issue is a continued charge.

Because Scrimba has no published support phone number, local escalation becomes more important for Philippine users than it would be with a company that offers phone support and fast same-day callbacks.

What users say about cancellation and refunds

Overall verdict: cancellation is possible, but billing disputes are the weak spot

Based on the verified review set, the trend is negative: 1 positive review and 4 negative reviews out of 5 unique reviews. My honest read is that basic cancellation is usually manageable when the billing page works, but refund handling and surprise renewals are where users feel burned.

There are also local-style friction points in the research, especially the broken "View Billing" button reported in the forum and complaints about unexpected renewals on Trustpilot. That combination is exactly why users in the Philippines should document every step and not rely on memory alone.

Recurring themes in complaints and praise

• "Update: Have successfully been refunded. The course is good just not for me. Thank you for the service." (Trustpilot)
• "I bought a year-long subscription for Scrimba last year... Scrimba withdrew money for another FULL YEAR... They refuse to refund it even though I attempted to reach out within hours..." (Trustpilot)
• "Feeling very disheartened about being charged an extortionate sum randomly. Scrimba hasn't contacted once and I haven't used their service for a whole year." (Trustpilot)
• "Subscriptions are not automatically canceled due to inactivity. If you no longer wish to continue, the subscription must be canceled by the student..." (Trustpilot)

Documentation checklist before and after you cancel

What to save before you click cancel

Save evidence before starting the cancellation flow. The minimum set is your plan screen, renewal date, latest receipt, and the exact charge amount. If you are on annual billing at $294.00 (₱16,611), this is even more important because the dispute amount is much higher.

• Screenshot of Billing page.
• Screenshot of current plan.
• Receipt email or bank alert.
• Course certificates or progress records.

What to keep for refund requests and follow-up

For refund requests, the strongest bundle is one email thread with the transaction date, amount, payment method, and evidence that you canceled or tried to cancel. If the "View Billing" button failed, include a screenshot of the broken page and the date you captured it.

After cancellation, save the confirmation email and one last screenshot showing the plan end date or canceled status. Then check your card, GCash, Maya, or bank statement on the next billing cycle. That is the moment when many users discover the cancellation did not stick.

Common Scrimba cancellation mistakes that cost users money

Using the wrong cancellation channel

A classic mistake is subscribing through App Store or Google Play, then trying to cancel only on Scrimba’s website. If Apple or Google is the billing merchant, website cancellation may not stop renewal. Always match the cancellation channel to the original payment route.

Real-world example: you signed up on iPhone during a commute, forgot about it, and later logged into the website on your laptop to cancel. If Apple still shows an active subscription, you can still be billed.

Waiting until the billing date instead of canceling early

Some users wait until the last day, then run into a broken page, timezone difference, or delayed support reply. Since Scrimba has no published support hours and no phone number, same-day rescue is not guaranteed. Cancel at least a few days before renewal if possible.

This matters even more for the annual Pro charge of $294.00 (₱16,611). A one-day delay on a yearly renewal hurts a lot more than a missed monthly cancellation.

Expecting a pro-rated refund outside the 7-day guarantee

Scrimba’s published policy clearly supports a 7-day money-back guarantee, but it does not clearly promise refunds for unused periods after that. So if you cancel halfway through a month or after an annual renewal outside the guarantee period, you should not assume a partial refund will happen automatically.

The better approach is to ask anyway if there was a billing issue, especially a duplicate charge, but set expectations honestly. Billing-error cases appear to have a better success rate than simple change-of-mind cases after the guarantee window.

Not saving proof when the site glitches

The forum report about the "View Billing" button not functioning is a serious warning sign. If a page fails, screenshot it immediately and email support the same day. Without proof, later disputes become much harder because it turns into your word against an account log you cannot see.

Just a reminder: support by email is slower than a live chat workflow, so clear evidence in your first message saves time and back-and-forth.

Cancellation methods compared side by side

A quick comparison of effort, proof, and timing

Which route fits which situation

The web route is the fastest if your subscription was bought directly from Scrimba and the Billing page works. App Store and Google Play are slightly more fiddly because people often forget where they originally subscribed, but they are still straightforward once you confirm the billing source.

Registered mail is slower, usually around 5 to 10 business days for practical notice handling, but it gives you stronger evidence. That can be worth it if you are already in a billing dispute or the online account tools are failing.

After canceling: how to make sure Scrimba really stops charging

The immediate checks you should do the same day

Right after canceling, confirm three things: the subscription status screen changed, you received an email or screen confirmation, and your calendar has a reminder set for the next expected billing date. I suggest putting that reminder 2 days before and 2 days after the expected renewal date.

If no confirmation appears, act as if the cancellation did not complete. Email [email protected] that same day with your screenshots and ask them to confirm the subscription end date in writing.

Monitor your payment method and know when to escalate

Check your next card statement, bank app, GCash, or Maya transaction history for any new Scrimba charge. If a new charge appears after cancellation, contact Scrimba immediately, then open a dispute with your bank or e-wallet. Based on the brief, cardholders in the Philippines typically have up to 60 days from the statement date to dispute a transaction under BSP-related rules.

If support still does not resolve it, file a complaint with DTI under RA 7394 and keep all your evidence in one folder. That should include screenshots, emails, receipts, and any postal proof if you used written cancellation.

Alternatives if you still want to learn coding

If you are leaving Scrimba because of price or billing friction, there are practical alternatives. Coursera offers university-style courses and certificates, Udemy is better for one-off purchases during sales, and Khan Academy is free for foundational learning. edX is also useful if you want free access with optional paid certificates.

For career-focused upskilling, LinkedIn Learning is another subscription option, but compare the content style before moving. Scrimba’s interactive browser coding format is still distinctive, so the best replacement depends on whether you want hands-on exercises or more traditional video teaching.

Useful links

• Scrimba pricing and refund information
• Scrimba Help Center
• Scrimba forum thread on cancellation
• Scrimba forum report about billing page issue
• Department of Trade and Industry Philippines

Scrimba cancellation address and when to use it

Physical mailing address

If you want to send a written cancellation or refund complaint by post, use this cancellation address:

• Åsdalsveien 31C, 1166 Oslo, Norway

This is not the fastest route, but it is useful when the account page fails or you want stronger evidence than a website click. If you send mail, include your account email, full name, charge amount, payment date, and a short request to cancel recurring billing and confirm by email.

When online cancellation is enough and when written proof helps

For most people, online cancellation through Billing, App Store, or Google Play is enough. Use the postal route when there is a broken billing page, a disputed renewal, or a refund fight involving a large annual charge like $294.00 (₱16,611).

If you do send a letter, keep a copy of everything and match it with your email complaint. That way, if you later need to talk to DTI, your bank, GCash, or Maya, you can show a clean timeline of exactly when you tried to stop the subscription.