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Cancellation service #1 in Philippines
Crypto Revolution is presented as a crypto education and investment tools platform, not a local Philippine exchange. The available support page and terms point to a subscription business with automatic renewal, a 30-day trial for most products, and recurring billing if you do not cancel before the next cycle "Subscriptions are subject to automatic renewal" (cryptorevolution.com/help).
If you are in the Philippines, heads up: many users get confused because the brand feels like a trading service, but the paid product is usually access to portfolios, research, model strategies, and premium guidance. The main paid line shown in pricing data is Cryptnation VIP, with plans such as $997.00 (₱56,330) annual and installment options like $97.00 (₱5,480) plus 3 monthly payments of $297.00 (₱16,781) each.
The paid offer centers on portfolio ideas and market guidance rather than just a simple wallet. Verified pricing data lists features such as a Set-It-And-Forget-It Wealth-Building Portfolio, Weekly Crypto Income Model Portfolio, and RWA Wealth-Building Portfolio. That tells you the product is mainly a premium information and strategy membership.
This matters for cancellation because access usually ends as a membership benefit, not as ownership of a standalone product. If you cancel, you are mainly stopping future renewals and access to subscriber-only content, model portfolios, and premium tools tied to the billing period you paid for.
For Philippine users, the real friction points are support and billing. Research shows two local complaints keep coming up: unexpected charges after cancellation requests, and limited Filipino-language support, with primary support in English. That means you should save screenshots at every step and not rely on a verbal promise alone.
There is no strong sign of localized Philippine billing in pesos on the service side. Prices are published in dollars and converted here to pesos for clarity, using 1 USD about ₱56.5. If you paid through a card, GCash-linked card, Maya card, or another bank card, your bank statement may still show a foreign merchant description.
Many users in the Philippines get annoyed when the cancellation page is unclear or when a charge still lands after they thought the account was closed. The safest move is to check your next billing date before doing anything. Open your account, note the renewal date, and take a screenshot of your current plan name, price, and status.
Also save anything you may lose after cancellation. The terms say user data may be deleted at the company’s discretion after cancellation, so export reports, save portfolio notes, and download any invoices before you submit the request. If you are still inside the 30-day trial or 30-day refund window, note the exact purchase date down to the day.
The direct web route is the main cancellation method listed in the research. Log in on the Crypto Revolution website, go to Account Settings or Subscription Management, then follow the prompts to cancel your subscription (cryptorevolution.com/help). If the site uses slightly different labels, look for words such as Billing, Membership, Manage Plan, or Cancel Subscription.
A practical click path is usually Account Settings > Subscription Management > Cancel Subscription > Confirm. Once you confirm, take a screenshot of the final confirmation page. If no confirmation page appears, refresh the billing page and check whether the status changed from Active to Canceled or whether auto-renew is turned off.
If you get stuck, use the official help page and support email. The live support page is available 24/7, and support can be reached at [email protected] and +1-800-123-4567. Use the help center here: Crypto Revolution Help.
If the website button does not work, send a same-day email to [email protected] with your account email, plan name, last charge amount, and a clear subject line such as "Cancel subscription before renewal". Ask for written confirmation that auto-renewal has been disabled. This creates a timestamped record, which can help if a charge appears later.
You can also use live chat through the support page 24/7 or call +1-800-123-4567. Phone support is useful for urgent billing issues, but chat and email are easier to document. If an agent tells you the cancellation is done, ask them to send the confirmation in writing before you end the conversation.
If you want paper proof, you can send a registered letter to the listed cancellation address. Some consumers now use a digital registered letter service such as Postclic because it gives proof of sending, receipt, and opening with timestamped tracking. It is not the main route here, but it can help if you are already in a billing dispute.
Research data includes iOS and Android subscription paths, so if you originally subscribed through a mobile store, cancel there and not only on the website. On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, select Crypto Revolution, then tap Cancel Subscription and confirm (support.apple.com).
On Android, open Google Play Store, tap the menu or profile area, tap Payments and subscriptions or Subscriptions, choose Crypto Revolution, then tap Cancel Subscription and follow the on-screen steps (support.google.com). This is a very common mistake: users cancel on the website even though the recurring payment is controlled by Apple or Google, so the billing continues.
Crypto Revolution’s subscription terms say cancellation takes effect at the end of the current billing cycle. In plain English, if your annual plan renews on April 30 and you cancel on April 10, you should normally keep access until April 30, then renewal stops. No early termination fee is specified in the terms data provided.
The tricky part is refunds. Separate refund data says refunds are typically provided for the unused portion of the subscription period, with an example of canceling a monthly plan after 10 days and getting the remaining 20 days refunded. That sounds more consumer-friendly than many subscription services, but you should still ask for the refund in writing on the same day you cancel.
If you do not cancel, the terms say the subscription renews automatically at the end of each billing cycle for the same duration and at the prevailing subscription rate. So a plan that started as an intro price can move to the regular rate at renewal. That is why taking a screenshot of the current plan page before cancellation is worth the extra minute.
On data, the terms say user data may be deleted at the company’s discretion after cancellation. The truth is this is broader than many users expect. Save invoices, screenshots of your dashboard, saved strategy notes, and any downloaded learning content before your final day of access.
Crypto Revolution says most products have a 100% refund within 30 days of purchase, and some products may have longer coverage, such as a 90-day refund for the Crypto Bull Run Millionaire Blueprint (cryptorevolution.com/help). There is also research stating refunds are typically available for the unused part of a subscription period.
For billing mistakes, the instruction is direct: contact [email protected] immediately. Once the error is confirmed, the refund is processed back to the original payment method within 3 to 10 business days (cryptorevolution.com/help). If you were charged after canceling, include your cancellation screenshot and the statement line showing the charge.
In the Philippines, subscription complaints usually fall under the Consumer Act of the Philippines, Republic Act No. 7394, with DTI handling consumer complaints. For online purchases there is no universal statutory cooling-off period across all digital services, but the service itself says it offers a 30-day cooling-off period for most products. That company promise is useful because it is clearer than the default online rule.
A simple refund request works best when it includes the date of purchase, plan name, amount charged, payment method, and your reason. Write one clear sentence asking for a full refund within the 30-day period or a billing-error refund if applicable. If support does not answer, follow up through live chat and phone on the same day.
If support ignores you or keeps charging after cancellation, a chargeback can be the last resort. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute an unauthorized or continued charge with the bank, card issuer, or e-wallet provider such as GCash or Maya, under BSP complaint handling practice. Save your cancellation confirmation, emails, and chat logs before filing.
Use the bank route for card charges and the platform route for store purchases. If you subscribed through App Store or Google Play, ask Apple or Google for the refund through their billing system first. If you paid directly on the web with a card, dispute the continued charge with your issuing bank and, if needed, file a consumer complaint with DTI under RA 7394.
The key clause is simple: subscriptions renew automatically at the end of each billing cycle unless you cancel before the next billing period starts. The minimum commitment is usually one billing cycle, such as monthly or annual. That means even if you stop using the service halfway through the month, cancellation generally stops the next renewal rather than undoing the current cycle.
The free trial is where many people get caught. The terms say most products offer a 30-day free trial and that the subscription automatically converts to a paid plan unless canceled before the trial ends. Set a reminder 3 days before day 30, not on day 30 itself, because timezone and processing delays can create trouble.
The terms say the contract is governed by United States law and disputes are handled through arbitration. For a Philippine user, that does not remove your ability to complain to DTI about consumer issues in practice, especially for online subscription billing tied to a Philippine payment instrument. It just means the company’s own contract points to a foreign dispute framework.
Another clause worth noticing is data retention. After cancellation, user data may be deleted at the company’s discretion. If your account contains records you may need for taxes, budgeting, or a future chargeback, download them before your access ends instead of assuming they will still be available later.
Plan | Price (USD / PHP) | Billing period | Main offer |
|---|---|---|---|
Cryptnation VIP | $997.00 (₱56,330)* | Annual | VIP portfolios |
Cryptnation VIP First Year | $97.00 (₱5,480)* + 3 x $297.00 (₱16,781)* | Intro plus installments | VIP portfolios |
Cryptnation VIP 3 Payments | 3 x $333.00 (₱18,814)* | Installments, then annual | VIP portfolios |
Cryptnation VIP 6 Payments | 6 x $166.00 (₱9,379)* | Installments, then annual | VIP portfolios |
Cryptnation VIP Lifetime Access | $997.00 (₱56,330)* | One-time payment | Lifetime access |
Prices are approximate, converted from USD at 1 USD about 56.5 PHP. Check the official website for exact local prices and current billing terms.
The most expensive recurring path is often the installment structure, not the headline annual plan. The intro plan of $97.00 (₱5,480) plus 3 monthly payments of $297.00 (₱16,781) totals $988.00 (₱55,823), very close to the annual $997.00 (₱56,330), but it can feel cheaper upfront because the first payment is low.
The 6-payment route spreads the cost, which helps cash flow, but it also makes it easier to forget when the plan later rolls into $997.00 (₱56,330) per year. The one-time lifetime access is not a subscription, so cancellation is less relevant there. If your goal is simply to stop recurring billing, confirm whether your account is on an annual auto-renew plan or a lifetime purchase.
For users in the Philippines, the main local framework is the Consumer Act of the Philippines or RA 7394, with DTI as the primary consumer authority. For online subscriptions, there is no universal legal cooling-off rule that automatically covers every digital service, but company promises still matter. Here, the service says most products have a 30-day cooling-off period and full refund window.
There is also a 7-working-day cooling-off period for door-to-door sales under Philippine consumer rules. That may not fit a normal online Crypto Revolution signup, but it is still useful context if the subscription came through direct sales pressure or similar off-platform selling. In a standard web subscription, your strongest practical tool is the service’s own 30-day refund promise plus RA 7394 complaint rights.
If Crypto Revolution does not honor a cancellation or refund request, gather your proof first. Save screenshots of the account cancellation page, the email you sent to [email protected], any reply from live chat, and the bank or card statement showing the charge. Put all dates in one short timeline because DTI complaints are easier when the facts are organized.
For unauthorized or continued charges, contact your bank, credit card issuer, GCash, or Maya as soon as the statement posts. If the merchant side remains unresolved, file a complaint with DTI and keep the same evidence set. If the issue is purely card billing, BSP complaint channels can also help push a response from the financial institution handling your card dispute.
Use these contacts when the usual support route fails and you need outside help. Start with the merchant, then your payment provider, then DTI or BSP depending on the issue.
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews analyzed.
The pattern is not encouraging. Based on the review sample provided, cancellation and support look difficult rather than smooth. Philippine users may relate to two specific local complaints already flagged in research: charges continuing after cancellation requests and limited support in Filipino, which can slow down resolution when the issue is urgent.
Theme | Frequency | Typical example |
|---|---|---|
No response | High | Email ignored for months |
Billing issues | High | Overcharged after problems |
Refund trouble | Medium | Money not recovered |
Cancellation difficulty | High | Ghosted after request |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Refund | Negative |
TrustPilot | Not shown | Customer service | Negative |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | Mainly 1/5 | 5 reviewed |
"Revolution Mining is a scam. They stopped running my miner to my Coinbase account. When I told them I wanted to cut ties with them and get my miner back, they ghosted me. I lost thousands of dollars [roughly over ₱56,500 per $1,000] to them, please do not host with Revolution Mining." (TrustPilot)
"6 months no contact after my machine went down. Stay away from this scam" (TrustPilot)
"Machines have been down for almost a year. No one answers call, texts, or emails. Overcharged for 3 months with no support in return. Just stay away." (TrustPilot)
"I lost everything because i trusted them... when i attempted to withdraw they insisted that i first pay thousands for power." (TrustPilot)
"Their customer support is extremely poor. Responses often take days or even weeks, if they respond at all." (TrustPilot)
Only negative reviews were provided in the research set, so that is the honest picture here. For balance, the official material does show 24/7 support channels and a stated 30-day refund policy, which are positive on paper. The problem is that public user feedback in this dataset does not show those promises working consistently in real life.
Do not start with the cancel button. Start with evidence. Save a screenshot of your plan page showing the subscription name, renewal date, and price such as $997.00 (₱56,330) annual or your current installment amount. Also save the exact email address tied to the account because support may ask for it.
Screenshot of Account Settings or Subscription Management
Screenshot of next billing date
Copy of latest invoice or receipt
Any portfolio notes or downloaded files
If you want a refund, keep every transaction detail in one folder. Include the transaction date, amount, last four digits of the card if visible, and the merchant descriptor from your statement. This will matter if you need to explain a repeated charge to your bank within the 60-day dispute window.
Transaction ID or statement line
Purchase date and cancellation date
Email to [email protected]
Confirmation screenshot or chat transcript
A classic mistake is canceling on the website when the subscription was started through App Store or Google Play. In that setup, Apple or Google controls the recurring billing. The result is frustrating but common: your web account looks inactive, but the store subscription keeps renewing.
The fix is simple. Match the cancellation channel to the original purchase channel. If the charge appears under Apple or Google on your statement, cancel inside that store and save the subscription status screen right after.
If your trial or billing period ends on the 30th day, do not wait until late that same day. Auto-renewal triggers at the start of the next billing period, and timezone differences can work against you. Several billing disputes start because a user thought canceling "today" was enough.
A safer habit is to cancel at least 3 days before renewal. If you still want access during the current cycle, cancellation should normally let you keep it until the paid period ends, so there is little downside to acting early.
Some users think cancellation and refund are the same request. They are not. You can successfully stop renewal but still receive no automatic refund unless you ask for it, especially if you are claiming a billing error or requesting money back within the 30-day refund window.
Write both requests clearly if you need both outcomes. Say that you are canceling the subscription and also requesting a refund for the charge dated on a specific day. Put the amount in the message so support cannot say the request was unclear.
User complaints show support delays and non-response as a recurring issue. If a chat agent tells you "done na" but you close the window without saving it, you lose key evidence. That becomes painful when a new charge appears and the bank asks for proof that you canceled before renewal.
Take screenshots of the final chat message, the confirmation email, and the account page showing canceled status. Store them until at least 2 billing cycles have passed and you have checked your statements.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing date | No cancellation fee specified | Easy |
App Store (iOS) | Before next billing date | No cancellation fee specified | Medium |
Google Play (Android) | Before next billing date | No cancellation fee specified | Medium |
Registered mail | 5-10 business days | No cancellation fee specified | Higher, best proof |
The website route is the fastest when the account dashboard works properly. Store cancellations are just as valid but only for subscriptions bought through Apple or Google. Registered mail is slower, but it creates stronger proof if you are already in a dispute over continued billing.
No cancellation fee is specified in the terms data provided. That said, early cancellation usually stops future renewals rather than giving an instant refund for every case, so the real issue is timing and documentation, not a penalty fee.
Right after canceling, look for three things on the same day: a confirmation screen, a confirmation email, and a changed subscription status in your account. Take screenshots of all three. Then put a calendar reminder 2 days before the next expected billing date and another one on the date your card statement closes.
Monitor your bank, GCash, Maya, or card statement for at least 2 billing cycles. If an unauthorized or continued charge appears, contact the payment provider immediately and mention that in the Philippines you typically have up to 60 days from the statement date to dispute the charge with your bank or issuer. Keep your cancellation proof ready for DTI or BSP escalation if needed.
If you are leaving because support feels slow or the billing setup is too stressful, there are other options. Coins.ph is the most locally familiar name because it is BSP-licensed and works with Philippine peso flows. Kraken is known for security and reliability, while Bitget offers a very wide asset list and low trading fees.
If you prefer to send a written notice, use this cancellation address:
19761 Bixby Dr, Cupertino, California, 95014-3324
Write your full name, account email, subscription name, last charge date, and a clear sentence stating that you are canceling before the next billing cycle. Ask for written confirmation by email and keep a copy of the letter and mailing receipt.
For most users, online cancellation through the account page is faster. Mailing becomes useful when you already have an unresolved billing dispute, when support is not replying, or when your bank asks for extra proof that you attempted cancellation before renewal. In those cases, a dated written notice can strengthen your paper trail.
The practical route for most people in the Philippines is still this order: website account, then email and chat, then bank dispute if a charge still goes through, and mailing only if you want an additional record. That sequence gives you the best mix of speed and proof without making the process more complicated than it needs to be.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.