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Goodtill
Unit 207, Metal Box Factory, 30 Great Guildford Street
SE1 0HS London , United Kingdom
REF/2025GRHS4
Cancellation Goodtill: Easy Method
What is Goodtill
Service profile and company background
Goodtill is a cloud POS platform used by retail and food businesses to manage sales, stock, and day to day checkout operations. Public material tied to Goodtill points to a UK company presence, with support linked to SumUp and a London address at Unit 207, Metal Box Factory, 30 Great Guildford Street, London SE1 0HS, United Kingdom.
For users in the Philippines, the tricky part is that cancellation information is not clearly laid out in the public Terms of Service. The terms page does not clearly spell out auto renewal, commitment length, refund rules, or post cancellation data handling, which can make it harder to know what you agreed to before charges hit your card.
What businesses usually pay for
Goodtill is positioned as a subscription style business tool rather than a one time software purchase. In practice, users pay for POS functions such as sales processing, inventory handling, order management, and related back office tools, while support is handled through email at [email protected] and by phone at +44 203 322 4095.
The research data also includes game related memberships sold under the Goodtill name on Google Play, including Weekly Platinum Membership at $7.99 (₱451) and Monthly MVP Membership at $19.99 (₱1,129). That makes the brand picture a bit confusing, so before canceling, check the exact merchant name on your bank statement and confirm whether your charge is from the POS service or an app purchase.
Availability in the Philippines
Goodtill does not show a Philippines specific office in the verified material, and no Philippines specific support hours were published. One local pain point already reported is limited support access outside business hours, especially since no live chat is available and support hours are not specified.
Here is the thing: if you are a Philippine business owner using a foreign billed service, unclear billing details can become a real headache when refunds are delayed. If you paid by card, GCash, or Maya linked card, save the exact billing descriptor now because you may need it later for a dispute within the usual 60 day BSP complaint window for unauthorized or continued charges.
How to cancel Goodtill without getting billed again
Checks to do before you cancel
Many Goodtill users get frustrated when they think they already canceled, then another charge appears the next month. Based on the negative review pattern, the safest move is to prepare evidence before you contact support: screenshot your current plan, your latest invoice, your billing date, and any account ID shown in the dashboard or invoice email.
Also export anything you may need later, such as sales reports, customer records, stock lists, or transaction history. Since the public Terms of Service do not clearly explain data retention after cancellation, assume dashboard access could change once the next billing cycle ends and download your records before you start the process.
Cancel through your account or support page
The verified support page for cancellation is Goodtill cancellation help. Public research does not provide a confirmed click path inside the dashboard such as Settings > Subscription > Cancel, so the practical route is to log in, open your account or billing area, look for subscription controls, and use the support article if the option is missing.
If no visible cancel button appears, send a cancellation request the same day by email and include all identifying details in one message. Use your registered owner email, state the account name, site name, invoice number, last four digits of the payment card if available, and write a direct line such as: “Please cancel my Goodtill subscription before the next billing date and confirm by email today.”
- Open your Goodtill account and review plan or billing details.
- Take screenshots of the active subscription and next charge date.
- Visit the support article and follow any account specific prompts shown there.
- If self service cancellation is not visible, email [email protected] immediately.
- Ask for written confirmation with the effective cancellation date.
Cancel by email, phone, or registered post
The most concrete support channels in the verified data are email at [email protected] and phone at +44 203 322 4095. Support hours are not specified, and no live chat is available, so email is usually the better proof trail because you get a timestamp and can attach invoices and screenshots.
If you call, follow up with an email right after the call and mention the date, time, and name of the agent if one was given. Several review complaints describe phone or support follow ups going nowhere, so verbal notice alone is risky if you want strong proof that you canceled before the next bill.
You can also send a registered letter if you want paper evidence. A modern option some users prefer is a certified digital letter service such as Postclic, which gives timestamped proof of sending, receipt, and opening with tracking. Use that only as one option, not your only step, because email plus account screenshots is still useful for speed.
What to write in your cancellation request
A short message works better than a long complaint. Put “Cancellation request” in the subject line, then include your business name, account email, invoice number, date of request, and a clear statement that you want the subscription stopped before the next billing date.
Ask for two things in the same message: written confirmation of cancellation and confirmation that no further charges will be taken. If you were already billed after an earlier request, say the charge date and amount exactly, for example “charged on March 5 for ₱1,129 equivalent,” so support cannot say your case lacked billing details.
What changes after your cancellation request goes through
Access to the service and billing status
Goodtill’s public terms do not clearly say whether access continues until the end of the paid cycle or stops right away. In most subscription systems, access usually stays active until the next billing date after cancellation, but for Goodtill this point is not clearly published in the verified terms, so wait for the written confirmation and check the effective end date stated there.
If you do not cancel before the next billing point, there is no clear public clause explaining auto renewal, but user complaints strongly suggest continued billing can happen when cancellation is not fully processed. That is why your target should be to submit the request several days before billing, not on the same day the charge is due.
Your records, exports, and future access
The terms page does not clearly explain what happens to your data after cancellation. Because there is no published data retention rule in the verified material, treat your dashboard as temporary once the account closes and export sales reports, inventory files, and receipts before your final active day.
If your business uses Goodtill for daily transactions, losing quick access to old reports can be more painful than the cancellation itself. Save CSV exports, PDF invoices, and screenshots of your plan page in one folder so you still have clean records if support replies late or if your bank asks for proof during a dispute.
Goodtill refund policy and what Filipino users can realistically expect
What the published terms actually say
The public Terms of Service do not clearly provide a general refund policy, unused period refund rule, or billing error refund process for Goodtill. That means there is no verified public promise of prorated refunds for the remaining days in your billing cycle, and no clear timeline for how long a refund should take once approved.
The truth is, that lack of detail makes refund disputes harder than they should be. If you were charged after asking to cancel, your strongest position comes from evidence: your cancellation email, screenshots, invoice, and bank statement showing the date and exact amount charged.
Your rights in the Philippines on cancellation and withdrawal
In the Philippines, the Consumer Act of the Philippines or RA 7394 is the main consumer law you can lean on for unfair or misleading subscription issues. For door to door or direct sales, a 7 working day cooling off period may apply, but for online subscriptions there is no universal statutory cooling off rule across all digital services, so company policy and proof of misleading billing matter a lot.
If Goodtill charged you after a clear cancellation request, the issue becomes less about a simple change of mind and more about an unauthorized or continued charge. That is where DTI complaints and bank disputes become more practical than waiting for a vague support reply.
How to ask for a refund step by step
Start with email because it creates a written record. Send your refund request to [email protected] from the registered account email, attach the invoice or bank statement entry, and state the amount in the currency shown to you, such as $19.99 (₱1,129), with the charge date and your earlier cancellation date if there was one.
- State that you want cancellation confirmation and refund review in one email.
- Attach screenshots of your plan page and prior support messages.
- Ask for a response deadline of 5 business days.
- If there is no reply, call +44 203 322 4095 and note the call details.
- If still unresolved, dispute the charge with your bank, card issuer, GCash, or Maya.
Chargeback in the Philippines
For card users in the Philippines, BSP rules usually give cardholders up to 60 days from the statement date to dispute an unauthorized or continued charge. If Goodtill keeps billing after cancellation or ignores your refund request, file a chargeback with your bank or e wallet provider and submit your screenshots, cancellation emails, and invoices.
DTI handles consumer complaints for online subscription issues under RA 7394, while BSP is relevant when the problem is the payment transaction itself. Use chargeback as a last resort after one clear written refund request, because banks usually want proof that you tried to resolve the issue with the merchant first.
Goodtill plans and pricing you may still be paying for
Current published subscription prices in the verified data
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Weekly Platinum Membership | $7.99 (₱451)* | Weekly | Missiles, daily diamonds, no ads |
Monthly MVP Membership | $19.99 (₱1,129)* | Monthly | Pitch, ball, skin, diamonds, no ads |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Official local pricing may differ, so review the official source before making a final decision.
Which plan costs more and what that means
The more expensive plan in the verified data is the Monthly MVP Membership at $19.99 (₱1,129), while the lower entry price is the Weekly Platinum Membership at $7.99 (₱451). Weekly plans can look cheaper at the start, but four weeks of ₱451 comes to about ₱1,804, which is much more expensive than a single monthly fee of ₱1,129.
If your billing feels too high, do the simple math on your statement. A weekly recurring charge can drain more cash over a month than users expect, especially if they forgot the subscription was still active.
Billing notes and hidden cost risk
The verified pricing note says these prices were published in USD and may vary by region. For Philippine users, that means your final card charge can move slightly because of exchange rate shifts, foreign transaction fees, or the local pricing rules of the app store or payment channel used.
No cancellation fee was found in the public Terms of Service, and no early termination fee was clearly published either. That is good news on paper, but the real cost risk reported by users is continued billing after they believed cancellation had already been requested.
Your rights in the Philippines if Goodtill keeps charging you
Laws that matter for this kind of subscription problem
For Philippine users, the main law is the Consumer Act of the Philippines or RA 7394. In plain language, it protects you from unfair or misleading business practices, including situations where a subscription is not canceled properly or charges continue despite a valid request.
For payment disputes, BSP rules matter because they govern banks, card issuers, and e money channels. If Goodtill support is unresponsive and you have proof of cancellation, your bank or wallet provider may reverse the charge through a dispute process if you file within the usual 60 day window from the statement date.
Cooling off and withdrawal in plain English
There is a 7 working day cooling off period for certain door to door or direct sales arrangements in the Philippines. For online subscriptions like software or platform billing, there is no one size fits all cooling off rule, so your practical protection comes from the merchant’s own billing conduct, your evidence, and the complaint process through DTI or your payment provider.
Applied to Goodtill, that means a simple “I changed my mind” refund may be harder if the company did not promise refunds publicly. But a charge taken after a clear cancellation request is a much stronger complaint and is easier to escalate.
How to file a complaint
Start by gathering your evidence folder: invoice, screenshots of your active plan, cancellation email, any reply from support, and the bank statement entry. Then file a complaint with DTI for the consumer issue and with your bank or e wallet provider for the payment dispute if money was already taken.
Be specific in your complaint. State the merchant name, exact amount, date charged, date you canceled, and the result you want, such as cancellation confirmation, refund, or a block on future billing.
Useful authorities and contacts
For consumer complaints in the Philippines, DTI is the agency most users will deal with under RA 7394. For card and e money disputes, BSP is relevant because it supervises the financial side of the charge and the complaint path with regulated issuers.
If you paid through GCash, Maya, or a credit card, contact that provider as soon as an unwanted charge appears. Acting early matters because transaction disputes get harder the longer you wait.
What customers say about canceling Goodtill
Overall verdict from the available reviews
Cancellation looks difficult, not smooth. The verified review set shows 0 positive and 4 negative reviews out of 4 unique reviews, with the main complaints focused on ignored emails, repeated billing, and weak customer service during cancellation.
A local issue also fits this pattern: users have reported difficulty reaching support outside business hours because there is no live chat and no clear published support schedule. That can be a real problem in the Philippines because time zone differences may slow down a UK based support team even more.
Recurring themes in the feedback
Theme | Frequency | Typical example |
|---|---|---|
Ignored cancellation requests | High | Email sent, no action |
Charges after cancellation | High | Billed another month |
Poor phone support | Medium | Line does not work |
Slow support follow up | High | No replies after documents |
Sources summary
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 4 reviewed |
Direct user quotes
- "Trying to cancel my POS subscription. Spoke to an agent on the phone a few months ago notifying them of my intent to leave at end of February. Did nothing. Sent an email to the support team. Did nothing. Have just been billed for another month..." (TrustPilot)
- "After more than a month: No refund was issued. No confirmation of cancellation was sent. No replies from support. And to make matters worse, they charged us again." (TrustPilot)
- "Even not 1 star customer service. They phone line does not work impossible to reach someone…" (TrustPilot)
- "Never act on emails despite chasing, like they think that if they ignore you then you will go away." (TrustPilot)
Only negative reviews were available in the verified set, so that is the honest picture. To stay balanced, the service itself may still suit businesses that like cloud POS workflows, but the cancellation experience looks weaker than the product promise.
Documents to prepare before and after you cancel
Before you send the request
Prepare a small evidence pack before contacting Goodtill. This should include a screenshot of the active plan page, the next billing date, the account email, the latest invoice, and any account or site ID shown in your dashboard or onboarding email.
- Plan screenshot with visible status
- Latest invoice or receipt
- Bank statement entry
- Registered owner email address
- Exported sales and stock files
For refunds and disputes
If you are asking for a refund, add the transaction date, amount, payment method, and proof that you already canceled. A clean refund request usually has a better chance than a long emotional message because support teams often look for invoice numbers and exact dates first.
After cancellation, save the confirmation email, support ticket number, and screenshots showing the subscription as ended or pending closure. Then monitor at least the next one or two billing cycles on your bank or wallet account.
Common mistakes that lead to extra charges
Waiting too close to billing day
If you cancel on the same day the charge usually hits, the payment may already be in progress. A safer move is to send your request several days ahead and keep proof of the timestamp, especially since support hours are not clearly published.
Real world example: a user reported notifying support of intent to leave, then still being billed for another month. That is exactly why early action matters.
Relying on a phone call only
One of the worst mistakes is assuming a phone conversation counts as enough proof. Review complaints mention calls that led nowhere, and one user said the phone line did not work, so always back up a call with an email sent from the registered owner address.
Your written message should ask for confirmation, not just request cancellation. If no confirmation arrives, follow up fast instead of assuming the account is already closed.
Not using the registered account email
Support teams often refuse account changes or cancellation requests if they come from the wrong email. One review mentioned being asked for confirmation from the registered owner email, so use that address from the start to avoid delay.
If your business changed managers, make sure the account owner has access to the mailbox before you start. That one detail can save days of back and forth.
Expecting an automatic prorated refund
Goodtill’s public terms do not clearly promise refunds for unused time. If you cancel halfway through a billing period, do not assume the remaining days will be refunded unless support confirms it in writing.
A better approach is to frame your case around a specific billing error or continued charge after cancellation. That argument is usually stronger than asking for goodwill credit on unused days.
Failing to monitor the next statement
Some users only discover the problem after another month has passed. Check your next statement or wallet history as soon as the usual billing date arrives, then act within the common 60 day dispute window if a new unauthorized charge appears.
If the charge shows up again, send one final email to support and file the dispute with your bank or wallet provider on the same day. Fast escalation often works better than waiting for a slow reply.
Cancellation methods compared for Goodtill users
Side by side comparison
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher but best proof |
Key takeaway for choosing your route
The fastest route is usually account access plus email support, while registered mail gives stronger paper proof if your case is already disputed. App Store and Google Play are only relevant if your actual subscription was bought through those stores, so check the receipt source before you waste time in the wrong place.
For most users, the best result comes from combining methods: submit the cancellation request, send the email, save screenshots, and then watch the next billing date closely.
What to do after canceling so the issue stays closed
Immediate checks after your request
Right after you send the request, save screenshots of the sent email, any help form submission, and the account page. Put a calendar reminder 3 days later to chase support if no confirmation arrives, then another reminder on your expected billing date to check whether a charge still posts.
If a confirmation email arrives, look for the effective date carefully. If it says the account ends on a future date, keep exports and invoices accessible until that day passes.
Watch your bank, card, GCash, or Maya activity
Monitor at least the next two billing cycles if you have had trouble with support before. If an unauthorized or continued charge appears, contact your bank, GCash, Maya, or card issuer immediately and reference the standard dispute window of up to 60 days from the statement date under BSP regulated practice.
DTI can handle the consumer complaint side under RA 7394 if the merchant ignores you. Your screenshots and cancellation confirmation are the most useful documents once the case reaches a bank or regulator.
Possible alternatives if you are moving on
If you are replacing Goodtill, Maya POS starts at ₱949.00 per month and is strong for QR, e wallet, and card payments. Qashier Philippines focuses on an all in one smart terminal setup, while StoreHub is aimed more at restaurants and retail operations that need analytics, loyalty tools, and delivery platform integrations.
Pick based on your business model, not just the monthly fee. A food stall that lives on cashless payments may benefit more from Maya POS, while a growing restaurant group may get more value from a heavier system like StoreHub.
Useful links
- Goodtill cancellation help
- Goodtill terms of service
- Maya POS plans
- Qashier Philippines plans
- Tagrain Philippines
Postal address and where to send formal cancellation mail
Physical address for written notices
If you want to send a formal written cancellation notice by post, use the London address publicly tied to Goodtill:
- Unit 207, Metal Box Factory, 30 Great Guildford Street, London SE1 0HS, United Kingdom
Use your business name, account email, invoice number, and requested cancellation date in the letter. Since this is an overseas address from the Philippines, allow 5 to 10 business days for delivery related timing and keep your proof of posting.
Online route is still the practical starting point
Even with a postal address available, the faster route for most Philippine users is still email plus the official cancellation help page. Postal mail is useful when you need stronger proof for a dispute, but it should support your main digital trail, not replace it.
If you want the least hassle, work in layers: account screenshot, email request, follow up call if needed, then bank monitoring. That simple sequence gives you the best shot at stopping Goodtill charges cleanly.
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Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
Before canceling, take screenshots of your current plan, latest invoice, and billing date. Export any necessary records like sales reports or transaction history, as access may change after cancellation.
If you can't find the cancellation option, send a cancellation request via email to [email protected], including your account details and a request for confirmation of cancellation.
Your cancellation request should include your account name, site name, invoice number, and the last four digits of your payment card. Clearly state, 'Please cancel my Goodtill subscription before the next billing date and confirm by email today.'
While the public Terms of Service do not clearly outline early termination fees, it's advisable to review your contract or billing details for any potential charges before proceeding with cancellation.
The Terms of Service do not specify data retention after cancellation, so it's best to export any important records before canceling, as access to your dashboard may change once the next billing cycle ends.