Cancellation Tiger Brokers: Easy Method

What is Tiger Brokers

A global brokerage app with paid tools on top of a free tier

Tiger Brokers is a digital brokerage platform focused on stocks, ETFs, options, and market data. The service is known for combining a trading account with research tools, real-time quotes, and app-based access, with terms published at Tiger Brokers Terms.

For readers in the Philippines, here is the practical part: the published pricing data shows a Standard Plan at ₱0.00 monthly and a Premium Plan at ₱1,500.00 monthly. That means the service appears to use a freemium-style model, where basic platform access is free and advanced tools are placed behind a recurring paid plan.

What users are actually paying for

The paid difference is fairly clear in the pricing data. Standard includes access to the trading platform, real-time market data, and basic customer support, while Premium adds advanced trading tools, priority customer support, and access to exclusive market features.

If you signed up for Premium at ₱1,500.00 per month, the truth is you are not paying for the ability to hold an account alone. You are paying for upgraded tools and service priority, which matters when you are deciding whether canceling the paid tier is enough or whether you also want the whole account closed.

How the service looks from a Philippines user perspective

Tiger Brokers does not clearly spell out Philippines-specific cancellation rules in its public Terms, and that is where many users get frustrated. People usually expect a simple in-app cancel button, but the verified sources do not give a dedicated cancellation workflow for web, iOS, or Android subscriptions.

Local users should also take note of the practical risks reported in reviews and research: difficulty withdrawing funds, extra document requests, and account restrictions without clear explanations. If you are planning to leave, treat this like a finance offboarding task, not just a casual app uninstall.

How to cancel Tiger Brokers without missing a charge

Do these checks before you touch the account

Many users get annoyed because they cancel in a hurry, then realize they forgot to save billing proof or open positions. Before doing anything, take screenshots of your current plan, your payment history, and the account page showing your name or account ID. This matters if a charge appears later and you need to dispute it.

Also review your cash balance, holdings, pending orders, and any withdrawal request already in process. Since local complaints include withdrawal delays and extra document requests, it is smarter to settle cash movements before you push for full closure.

• Screenshot your plan name and the ₱ amount charged
• Note your last billing date and next expected billing date
• Save account statements and transaction records
• Cancel or close any open market activity you do not want left behind
• Download any tax or trading records you may need later

Cancel from the website or account area

The public Terms do not publish a precise click path for cancellation, so you should expect to use the account area plus support. Start by signing in through the main Tiger Brokers web platform, then look for sections typically labeled Account, Settings, Subscription, Membership, Billing, or Plan Management. If you see a paid plan, turn off or end the Premium subscription there.

If there is no visible cancel button, use the official help center at Tiger Brokers Help and open live chat from the lower-right support area. Ask for two things in one message: cancellation of the paid plan and written confirmation with the effective date. This is the cleanest wording because the service may treat paid-plan cancellation and brokerage-account closure as separate actions.

A practical message you can send is simple: “Please cancel my Premium Plan billed at ₱1,500.00 monthly and confirm the effective date in writing. If separate steps are needed to close my brokerage account, please send them now.” Short, direct requests usually work better than long explanations in support queues.

Use email or phone when the account page does not help

If the website does not show a billing control, contact support directly at [email protected]. Include your full name, account ID, registered email, the plan name, the amount charged, and the date of the latest charge. Ask for cancellation confirmation by email so you have a record.

You can also try phone support at +86 400 603 7555 during weekdays from 8:30 am to 6:30 pm SGT. Live chat is listed as available on weekdays from 8:30 am to 5:00 am the following day SGT, which gives Philippine users a longer window because the Philippines and Singapore are on the same UTC+8 time zone.

• Email: [email protected]
• Phone: +86 400 603 7555
• Live chat: lower-right corner of the website
• Phone hours: weekdays 8:30 am to 6:30 pm SGT
• Chat hours: weekdays 8:30 am to 5:00 am next day SGT

Registered mail is slower, but it gives you paper trail proof

If support is unresponsive, you can send a registered cancellation letter to the physical address listed for cancellation. This is not the fastest method, but it creates dated evidence that can help in a billing dispute. A digital certified letter service such as Postclic can serve the same purpose with timestamped proof of sending, receipt, and opening, which is useful if you want documentation without visiting a post office.

Send a short letter that includes your account ID, registered email, the exact service to cancel, and a clear request for written confirmation. Give it 5 to 10 business days for delivery and handling before escalating to your bank, GCash, Maya, or the proper complaint channel.

What changes after you cancel

Access to paid features and timing

Tiger Brokers does not clearly state in the public Terms whether paid benefits stop immediately or continue until the end of the monthly cycle. Because of that gap, the safest assumption is this: cancel before the next billing date and ask support to confirm the exact cutoff date for Premium access in writing.

If your latest Premium charge posted on March 10 at ₱1,500.00, ask whether your upgraded tools stay active until April 9 or stop once the request is processed. Do not rely on guesswork here, because the Terms do not answer it directly.

What happens if you do nothing

No auto-renewal clause was found in the published Terms, but the pricing structure is monthly, so you should still act as if the plan can keep billing until canceled. In real life, the risk is not theoretical. Many finance users only notice recurring charges when the next statement comes out.

If you leave the account untouched and the Premium plan is still active internally, you could see another ₱1,500.00 charge on the next cycle. Set a calendar reminder for three dates: the day you requested cancellation, the expected confirmation day, and the next billing day.

Your records and account data

No public data retention rule was found in the Terms. That means you should export what you need before canceling, including statements, trade confirmations, deposit records, and support chats.

For a brokerage service, this is more serious than losing app preferences. You may need these records later for taxes, proof of ownership, or a withdrawal complaint, especially if account access changes after closure.

Refund policy and charge disputes for Philippines users

What the published terms say about refunds

No refund policy was found in the public Terms for general refunds, unused periods, or billing errors. That lack of clarity is exactly why users feel stuck when a charge lands after they thought they had canceled. You should assume refunds are not automatic and request one directly with evidence.

No cooling-off language and no withdrawal language specific to Tiger Brokers were found in the Terms either. So if you want money back for a mistaken or continued charge, your case will depend heavily on the proof you saved.

Your withdrawal and cancellation rights in the Philippines

In the Philippines, consumer cancellation issues are generally covered by the Consumer Act of the Philippines, Republic Act No. 7394. The commonly cited cooling-off window is 7 working days for certain distance or off-premise transactions, and that can help if the service was sold in a way covered by the law and the charge is still fresh.

Here is the plain-English version: if Tiger Brokers charged you after a valid cancellation request, or if the service was not delivered as described, you have grounds to complain. The law helps most when you can show dates, screenshots, billing records, and your written request to cancel.

How to ask for a refund step by step

Start with support and make the request specific. State the amount, the date, the payment channel, and why the charge should be reversed. For example: “I canceled before the next billing date, but ₱1,500.00 was still charged on April 12. Please refund this billing error and confirm by email.”

If support does not respond, follow up once through live chat and once by email on the same day. Save screenshots of the chat window, the email sent time, and any case number. With financial services, a clean record often matters more than how many messages you send.

When to use chargeback, bank dispute, GCash, or Maya

If a charge is unauthorized or continues after cancellation, Philippine users can ask their bank or e-wallet provider for a dispute or chargeback. Under BSP-related card dispute practice, cardholders typically have up to 60 days from the statement date to contest a transaction, so do not wait too long.

If you paid by credit card, contact the issuing bank and provide the cancellation proof. If you paid using GCash or Maya, open a transaction dispute from the app or support channel and attach the same evidence. If the issue is not resolved, the DTI can receive consumer complaints under RA 7394, while BSP-related channels matter when the payment dispute involves regulated financial providers.

Terms and subscription conditions that matter before you leave

Key points missing from the public Terms

The published Terms do not show an auto-renewal clause, a minimum commitment period, free trial terms, data retention rules after cancellation, applicable law, or dispute resolution details. That is not a small omission when the service offers a recurring Premium plan at ₱1,500.00 monthly.

For you as a user, the practical consequence is simple: do not assume the missing parts will favor you later. Save everything yourself and ask support to confirm dates, fees, and account status in writing.

What this means in everyday use

No minimum commitment was specified, so there is no published evidence of an early termination fee. No cancellation fee was found either, which is good news if you simply want to stop paying for Premium.

At the same time, no free trial conversion language was found. So if you joined through a promotion, ask support to spell out whether any discounted period converts into standard billing and on what date.

Tiger Brokers plans and pricing in PHP

Current published plans

Which plan costs more and who may be overpaying

The most expensive listed plan is Premium at ₱1,500.00 monthly, while the least expensive is Standard at ₱0.00. If you are barely using the advanced tools or only wanted basic market access, paying ₱1,500.00 every month may not make sense.

There is no published annual pricing in the verified data, so there is no documented yearly discount to compare. Additional trading fees may also apply depending on transaction volume and market conditions, which means your real monthly cost can exceed the subscription price alone.

Billing notes and fee awareness

No cancellation fee and no early termination fee were found in the Terms. That reduces the risk of surprise exit costs, but it does not remove the need to watch for ordinary trading-related fees or pending charges that are separate from the Premium plan.

If your goal is pure savings, downgrade or cancel before the next monthly billing date. A one-month delay on Premium means another ₱1,500.00 out of your account, even before counting trade-related costs.

Your rights in the Philippines when cancellation gets messy

The local rules that matter to a Tiger Brokers dispute

For Philippines users, the baseline law is the Consumer Act of the Philippines, Republic Act No. 7394. In plain terms, it supports fair dealing, honest representations, and remedies when a service is billed wrongly or not delivered as promised.

A commonly cited cooling-off period of 7 working days can apply to certain distance or off-premise transactions. Tiger Brokers does not publish its own cooling-off rule in the Terms, so local consumer protections become more relevant when the company’s documents stay silent.

How to file a complaint if support fails

Start by collecting proof in one folder: cancellation request, screenshots, charge details, support replies, and your account ID. Then send one final written demand to Tiger Brokers asking for cancellation confirmation or refund within a specific time, such as 3 business days.

If nothing happens, file a complaint with the DTI through DTI Cares and attach your evidence. If the issue is a card or e-wallet charge that continued after cancellation, raise a payment dispute with your bank, GCash, Maya, or card issuer as well, because payment reversal and consumer complaint are often separate tracks.

Useful authorities and what to prepare

For subscription and online consumer complaints, DTI is the agency most readers will deal with first under RA 7394. For payment disputes involving regulated institutions, BSP-related complaint channels can also matter, especially if a bank or issuer mishandles a dispute.

• Prepare your full name and contact details
• Include the merchant name and charged amount such as ₱1,500.00
• Attach screenshots showing the cancellation request date
• Attach bank or wallet transaction proof
• State the exact remedy you want, such as refund or charge reversal

What customers say about support and cancellation friction

Overall verdict from available reviews

Based on the available review set, cancellation and support look difficult rather than smooth. The sentiment trend is 0 positive and 5 negative reviews out of 5 unique reviews, with complaints focused on customer service, verification trouble, and slow or missing help during account issues.

That pattern matches the local issues already reported in research: withdrawal difficulty, additional document requests, account blocking without clear explanation, and aggressive marketing pressure. To be fair, Tiger Brokers does offer live chat, phone, email, and a free plan, which are positives on paper. The problem is that user feedback suggests the actual support experience can fall short.

Recurring themes

Sources summary

Individual user comments

• "I spent 15 minutes on face recognition to set up an account, but with no luck. In perfect lighting and white background. This reeks of problems. And what appears to be customer service live chat, is a bot that only repeat 'I did not understand, can you repeat?'." (TrustPilot)
• "It restricted me to buy stock and asked me to fulfill the email they sent but there was no email. I waited for more than 2 hours for their support but till now still no one comes to me. I'm frustrating and I'm leaving tiger!!" (TrustPilot)
• "Had difficulty with sending bill for verification... 10 seconds later, this Cyn person who is hired to help assist clients ended the chat." (TrustPilot)
• "It is by far the WORST trading platform I’ve used. AND THE WORST SERVICE RECEIVED. Join eToro or Moo Moo. Way better service, AND SO EASY TO WITHDRAW MONEY." (TrustPilot)

Your documentation checklist before and after cancellation

What to save before sending the request

If you want a clean exit, save proof before you contact support. For a finance platform, the must-have files are stronger than a normal app cancellation because billing, holdings, and identity checks can all become part of the dispute later.

• Screenshot of your active plan and monthly fee
• Screenshot of your account ID and registered email
• Recent billing receipt or bank charge
• Statements, trade history, and withdrawal records
• Any pending support ticket number

What to keep after cancellation

After support confirms the request, save the email or chat transcript immediately. Also take a screenshot showing the date and time, because disputes in the Philippines often turn on whether you can prove you canceled before the next billing cycle.

Check your bank, GCash, or Maya statement for at least 60 days after the next statement date. That time frame lines up with common dispute windows used for unauthorized or continued charges.

Common mistakes that lead to extra charges or delays

Leaving funds and records unsorted

A common mistake is trying to close everything before cash, records, or pending activity are settled. Since local complaints mention withdrawal friction and extra document requests, you should clear what can be cleared before pushing closure.

Solution: move or withdraw available funds early, save your statements, and confirm there are no pending actions left in the account.

Assuming support can see what you meant

Another mistake is sending a vague message like “Please close my account” without naming the paid plan. In practice, a brokerage account, a Premium subscription, and a withdrawal issue can be treated as different requests.

Solution: write the exact plan name, the latest charge amount such as ₱1,500.00, and whether you want paid-plan cancellation, full account closure, or both.

Expecting an automatic refund

Users often believe unused days will be refunded automatically. The problem is that no refund policy for unused periods was found in the public Terms, so waiting silently can cost you time and money.

Solution: ask for the refund directly, state the billing error clearly, and escalate to your payment provider if support does not respond.

Not saving confirmation proof

This is the mistake that hurts most in charge disputes. If a continued charge appears later and you have no screenshot, no email, and no ticket number, your bank dispute becomes harder.

Solution: save every confirmation, including live chat transcripts, sent emails, and account-page screenshots on the day you cancel.

Getting distracted by retention pressure or mixed messaging

Research points to aggressive marketing tactics and pressure to increase deposits. Even if this is not a formal cancellation dark pattern, it can delay your exit if support shifts the conversation away from your request.

Solution: repeat the cancellation request in one sentence and ask for written confirmation with the effective date. Do not let the discussion drift into sales talk.

Quick comparison of cancellation methods for Tiger Brokers

Methods, timing, fees, and effort

Key takeaway from the comparison

Web or account-based cancellation is the fastest path when the control exists, while email and chat are the practical backup when the interface is unclear. Registered mail is slower, but it gives stronger evidence if your dispute later turns into a DTI or bank matter.

The App Store and Google Play routes are only relevant if your paid plan was actually billed through those stores. For a brokerage product, that is less typical than direct billing, so confirm the original payment channel before you cancel.

What to do after canceling so the charge does not come back

Immediate follow-up steps

Right after cancellation, verify that you received some form of written proof. If you used chat, email the transcript to yourself. If you used email, save the sent message and any reply in one folder labeled with the month and year.

Set calendar reminders for the expected cutoff date and the next billing date. If no charge appears after that cycle, you are in a much safer position.

Statement checks, chargeback timing, and alternatives

Monitor your credit card, debit card, GCash, or Maya for at least one full billing cycle after the expected stop date. If a fresh charge appears, request a chargeback or dispute quickly, because the common Philippine dispute window is up to 60 days from the statement date.

If you are leaving because of support or withdrawal stress, local-friendly alternatives in the research include Maketrade, COL Financial, and First Metro Securities. Maketrade is positioned as a Philippine-based online brokerage, COL Financial is a major local stockbroker with broad market access, and First Metro Securities is backed by Metrobank and known for its trading and research tools.

Useful links

• Tiger Brokers Terms
• Tiger Brokers Help Center
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

The address you can use if you want a formal written cancellation

Physical mailing address on file

If you want a paper-trail option instead of chat or email, use the listed cancellation address:

• 500 Yale Ave N, Seattle, Washington, 98109 US

Write your full name, registered email, account ID, the plan to cancel, and the date you want the cancellation recognized. Ask for confirmation by email so you have a faster follow-up channel after the letter is delivered.

When online cancellation is still the better route

For most Philippines users, online channels are still faster because support hours line up with Philippine time and live chat runs until 5:00 am the following day SGT on weekdays. Use email or chat first, then use registered mail if the request stalls or you need stronger evidence.

The big takeaway is simple: Tiger Brokers does not publish a neat cancellation flow in its public Terms, so your best protection is documentation. Save proof, act before the next billing date, and escalate quickly if a charge appears after cancellation.