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Cancellation service #1 in Philippines
Everybody Fitness is presented as a fitness service focused on gym access, group classes, and multi-club benefits. The official public entry point we could verify is Everybody Fitness, but key company details such as founding year, headquarters, local Philippine office, and official customer support contacts were not clearly published in the available source.
That lack of basic account and support information matters if you want to cancel. Many users in the Philippines get frustrated when a gym keeps charging after they think they already stopped, and this case is harder than usual because the public cancellation rules, refund rules, and even support channels are not clearly listed on the verified website source.
The available plan data shows two recurring memberships. Platinum Membership is listed at $29.95 (₱1,692) per month, while Gold Membership is listed at $24.95 (₱1,410) per month. The higher plan includes 24-hour access, multi-club access, group fitness classes, cardio theater, ladies only area, sauna, racquetball, and indoor track access.
The Gold Membership is cheaper and appears centered on home club access plus classes and amenities. In plain terms, you are paying for facility access, class access, and location flexibility, not for a digital app subscription. That distinction is useful because physical gym memberships usually do not follow the same easy cancellation flow you see with Netflix or Spotify.
For users in the Philippines, the biggest issue is visibility. No verified local phone number, email, live chat, business hours, or Philippine billing page was available in the research. Pricing was found in US dollars and converted here to pesos, which suggests the published plan data is not Philippines-specific and may not reflect a local checkout flow.
Here is the practical takeaway: if you signed up with Everybody Fitness, document everything before trying to cancel. Take screenshots of your plan name, amount, payment method, and renewal date. The truth is, Everybody Fitness's cancellation process looks more complicated than it should be because the public instructions are thin and the support trail is weak.
Before you start, confirm three facts from your account or billing record: your exact plan, your last payment date, and your next expected billing date. The cancellation methods found in public sources do not include a verified step-by-step account flow, so your screenshots become your proof if a charge appears later.
Save a copy of your latest receipt, card statement, or e-wallet history if you paid through a bank card, GCash, or Maya-linked card. Also capture the membership page showing Platinum at $29.95 (₱1,692) or Gold at $24.95 (₱1,410) if that matches your account, because plan pricing can help support identify the subscription faster.
No verified source published a specific click path such as Account > Billing > Cancel Membership. The only confirmed official web entry we have is everybody.live, and the research found no public cancellation page, no help center article, and no visible support email.
Because of that, the most practical route is to sign in on the official site, look for sections named Account, Membership, Billing, Subscription, or Settings, and search for words such as cancel, end membership, or manage plan. If you find a cancellation button, take screenshots before clicking, during the confirmation screen, and after the final confirmation page.
If no cancel button appears, use any available account form or contact form inside the website and send a plain request with your full name, membership email, last four digits of the payment card, and requested cancellation date. Ask for a written confirmation with a timestamp. If the site offers only a generic message box, send one clear message and save a screenshot of the sent page.
The verified support data is thin: no public phone number, no chat, no email, and no business hours were found. This is one of the most common local pain points in the research, along with limited information on cancellation policies. If a company does not publish direct support details, your best evidence is a screenshot trail plus your bank record.
If you find a club-level contact inside your account, use it, but do not rely on a verbal promise alone. Ask for a written message that states your membership will stop and that no future charges will be made after the effective date. If no digital reply comes in 3 to 5 business days, follow up using the same account channel so your message history stays in one place.
A physical cancellation address was provided in the research, but it appears linked to Addr Properties LLC, a real estate agency in Neptune, New Jersey, not a clearly verified Everybody Fitness billing office. That makes postal mail a backup option, not your main route. If you still use it, send a short cancellation letter with your account details and keep proof of sending.
Some users now use certified digital letter services such as Postclic instead of traditional registered mail because they create timestamped proof of sending, receipt, and opening. That can be useful if you want a traceable record without waiting at the post office, but it should stay a secondary route beside your direct account request.
No verified source states the exact cutoff rule after cancellation. In many recurring memberships, access continues until the end of the paid billing period, but Everybody Fitness does not clearly confirm that in the available source. So if you cancel on March 10 and your paid period ends on March 31, you should not assume either immediate loss of access or end-of-month access without written confirmation.
That uncertainty is exactly why you should ask support, through the site form or account message, to confirm two things in writing: your final access date and your final billing date. If they answer only with a generic “request received,” send one more message asking whether another charge will still be taken.
No public auto-renewal clause was found in the available terms data. Still, a monthly gym membership at $24.95 (₱1,410) or $29.95 (₱1,692) usually continues until stopped. In real life, the risk is simple: if you wait until after the billing date, you may be charged for one more month.
Set a calendar reminder at least 7 days before your next expected charge. That gives you enough time to send a follow-up if your first cancellation request gets ignored. Heads up: when a service does not publish a clean cancellation flow, timing matters more than usual.
No data retention policy was found in the research. That means Everybody Fitness does not clearly say what stays in your account after cancellation, what gets deleted, or how long your profile remains in the system. If your account contains training history, attendance logs, or stored payment references, export or screenshot anything you may need later.
Save the membership page, billing history page, and any cancellation confirmation message on the same day you cancel. If a dispute happens 30 to 60 days later, those records are often more useful than your memory.
No verified refund policy was found in the available sources. That includes general refunds, refunds for unused time, and refunds for billing errors. So if you cancel halfway through a monthly cycle, there is no public rule saying you will get a pro-rated refund.
In practical terms, assume refunds are not automatic unless Everybody Fitness confirms one in writing. If you were charged by mistake or after cancellation, your case is stronger when you have a dated screenshot of the cancellation request and a bank statement showing the charge amount.
In the Philippines, the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792 are the main reference points for subscription complaints. For door-to-door or direct sales, consumers can have a 7 working day cooling-off period. For online subscriptions, there is no universal cooling-off rule covering every service, so the company policy and the facts of the sale matter a lot.
For Everybody Fitness, that means you cannot rely on a guaranteed online refund window unless your signup method or written agreement says so. If you were misled, charged without clear consent, or charged after you cancelled, you can raise the issue with the Department of Trade and Industry or DTI under RA 7394.
Use the official website contact route at Everybody Fitness and send one focused message. Include your name, account email, payment date, exact amount, payment method, and the reason for the refund. Good examples are duplicate charge, charge after cancellation, or service not delivered as described.
Attach screenshots of the cancellation confirmation, the membership page, and the charge on your card or e-wallet statement. Ask for a written answer within 5 business days. If there is no response, send one follow-up on the same thread so your timeline is easy to prove.
If Everybody Fitness does not respond and a charge looks unauthorized or continued after cancellation, contact your bank, card issuer, GCash, or Maya right away. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. Do not wait until the second or third billing cycle if the first disputed charge is already visible.
Use chargeback as a last resort after you have tried the direct cancellation route. Send the bank your screenshots, your cancellation request, and the statement showing the amount. If the issue is broader than one charge, DTI can also receive a consumer complaint for online subscription issues under RA 7394.
Plan | Price (USD / PHP) | Period | Main features |
|---|---|---|---|
Platinum Membership | $29.95 (₱1,692)* | Monthly | 24-hour access, multi-club access, classes, sauna |
Gold Membership | $24.95 (₱1,410)* | Monthly | Home club access, classes, sauna, indoor track |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact current local prices and club-specific fees.
Platinum is the more expensive plan at $29.95 (₱1,692) per month, which is ₱282 more than Gold each month. That extra amount appears to buy broader access, especially multi-club use and fuller facility access. If you only use one branch, Gold may be the better value on paper.
The issue for cancellation planning is simple: even a modest monthly difference adds up if billing continues by mistake. Two extra Platinum charges would mean about ₱3,384, so spotting and stopping an unwanted renewal fast can save real money.
Compared with local alternatives, BeFit Philippines is listed at ₱999 to ₱1,199 per month, which is below both Everybody Fitness plans in the available pricing data. That makes Everybody Fitness look mid-range to slightly higher priced, especially if local club restrictions apply to the cheaper plan.
No annual pricing, joining fee, or freeze fee was verified in the public source. Since extra amenity charges may apply by location, ask for the full monthly total before staying on a plan you no longer use.
For a Philippines user, the main laws are RA 7394 or the Consumer Act of the Philippines and RA 8792 or the E-Commerce Act. These laws help when a service presents unclear terms, does not honor what was offered, or keeps charging despite a valid cancellation request.
Applied to Everybody Fitness, this matters most in two situations: unclear cancellation rules and post-cancellation billing. Since the available public source does not clearly publish a refund or cancellation policy, your evidence of what you were shown at signup becomes part of your complaint record.
If the membership was sold through direct sales or a comparable door-to-door setup, a 7 working day cooling-off period may apply. For regular online signups, there is no one-size-fits-all statutory cooling-off period for every subscription in the Philippines, so you need to look at the signup channel, the written offer, and the facts of the sale.
Here is the practical reading for Everybody Fitness: if you signed up online and simply changed your mind, a guaranteed refund is not clearly established by the public source. If you signed up after misleading claims or were billed without proper notice, your complaint is stronger under consumer protection rules.
Start with the merchant. Send your cancellation or refund complaint through the official website and save the date, time, and screenshots. State the amount, such as $24.95 (₱1,410) or $29.95 (₱1,692), and include the date of the disputed charge.
If there is no fair response, escalate to DTI for consumer issues. For card or e-wallet billing disputes, contact your card issuer, GCash, Maya, or bank first, then raise the matter to BSP if the financial dispute handling itself becomes a problem. Just a reminder: a clean screenshot folder often makes the difference between a fast resolution and a long back-and-forth.
For consumer complaints in the Philippines, use DTI as your main starting point for a subscription dispute. For banking and card disputes, BSP is relevant when you need help with chargeback handling or an unresolved payment complaint.
The review pattern is negative: 0 positive and 5 negative reviews out of 5 unique reviews in the research set. That does not prove every member will have a bad experience, but it does show a repeated complaint pattern around cancellation friction, delayed replies, and charges that continue after the user believed the membership was ending.
For Philippines readers, that lines up with the two local issues already flagged in the research: lack of available support contact information and limited cancellation policy details. The truth is, cancellation looks difficult mainly because the paper trail is weak.
Theme | Frequency | Typical example |
|---|---|---|
Hard to cancel | 2 reviews | No reply after request |
Charged after cancel | 3 reviews | Claimed no cancellation received |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
EveryBody Fit | 2/5 | Ease of cancellation | Negative |
The Gym Group - Stafford | 1/5 | Ease of cancellation | Negative |
EveryBody Fit | 2/5 | Charge after cancel | Negative |
Overdales | 1/5 | Charge after cancel | Negative |
Omo 7 | 1/5 | Unexpected charge | Negative |
There were no positive cancellation reviews in the provided set, so it is fair to say the available sentiment is one-sided. To stay balanced, the service itself may still appeal to some users because of 24-hour access, classes, and multi-club options. The weak point is not the gym concept. It is the end-of-membership process.
Start with proof of the active membership. Save screenshots of your plan page, your billing page, and the last successful charge. If your account shows Platinum at $29.95 (₱1,692) or Gold at $24.95 (₱1,410), capture that exact screen.
Screenshot of account dashboard
Screenshot of membership or billing page
Latest receipt or bank statement line
Photo or PDF of any signup confirmation
If you request a refund, collect the transaction date, amount, payment method, and any reference number from your card, GCash, or Maya history. Put these in one folder before contacting support. This makes your case easier to read and harder to ignore.
Transaction ID or reference number
Date and exact amount charged
Cancellation screenshot with timestamp
Follow-up messages and replies
If you cancel on the same day the payment is due, there may be no time to stop the next charge. Since no official notice rule was verified, give yourself at least 7 days before the expected billing date. That buffer is practical, especially when support contacts are not clearly published.
Real-world example: a user thinks cancelling on Friday is enough, but the billing run hits on Monday and another ₱1,410 or ₱1,692 goes through. The fix is simple: act one week early and save proof the same day.
If a staff member or site message says “we will email you,” do not stop there. One review described repeated promises that an email would arrive in 3 to 5 days, but it never came. Without a written confirmation, the charge dispute becomes much harder.
Your solution is to ask for a message that clearly states the effective cancellation date. Screenshot the request, the response, and the account page after the request. If nothing changes in the account, follow up again before the next billing date.
No verified refund policy says unused days will be refunded. If you stop using the gym halfway through the month, you should not assume a partial refund will arrive. Ask directly, but prepare for the possibility that access simply runs until the paid period ends.
This matters because people often cancel and then wait for money to come back on its own. If there is a billing error, raise it immediately with support and then with your bank if needed.
Some users only notice a continued charge one or two months later. That weakens a bank dispute because time passes and evidence gets messy. In the Philippines, a cardholder often has around 60 days from the statement date to challenge an unauthorized transaction.
After cancellation, inspect at least the next two billing cycles. If a charge appears, dispute it the same week and attach your screenshots.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing date | No fee found | Easy if visible |
Website contact form | Before next billing date | No fee found | Medium, slower proof |
Postal letter | 5-10 business days | No fee found | Higher, best paper trail |
The fastest route is the account area if a cancel option exists, because it may stop the subscription without waiting for a human reply. The strongest paper trail usually comes from a dated written request, whether through the website form or a postal letter.
No single route is perfect here because the support information is incomplete. If you want speed and proof, use the website account or form first, then keep a backup written record if no confirmation appears.
Right after you cancel, look for a confirmation page, confirmation email, or change in account status. Save a screenshot that shows the date. Then set a reminder 3 days later to check for a reply and another reminder 2 days before the next billing date.
If nothing confirms the cancellation, log in again and verify whether the plan still shows active. If it does, send a short follow-up that repeats the original request date and asks for a written stop date.
Watch your bank, card, GCash, or Maya transaction history for at least 2 billing cycles after cancellation. If an unauthorized or continued charge appears, contact the payment provider immediately. In the Philippines, a charge dispute is often strongest when filed within 60 days from the statement date.
If the merchant does not resolve it, your bank or card issuer can start a chargeback review. DTI handles consumer complaints under RA 7394, while BSP is relevant for banking or payment handling problems. Always attach your cancellation confirmation screenshots.
If you are leaving because the process is unclear rather than because you want to stop training, there are local alternatives. BeFit Philippines offers 24/7 access and contract-free memberships from about ₱999 to ₱1,199 per month, which is lower than the public Everybody Fitness plan prices.
Other options named in the research include Anytime Fitness BF Homes, Anytime Fitness Better Living, All About Fitness, and Better Bodies Gym. If flexibility is your priority, ask one question before signing anywhere new: “How exactly do I cancel, and can you show me the written policy today?”
The research provided one physical address, but it appears tied to Addr Properties LLC, described as a real estate agency in Neptune, New Jersey, rather than a clearly verified Everybody Fitness cancellation office. That means you should not treat it as fully confirmed for membership processing unless the company itself gives you the same address inside your account or in writing.
If you still want to send a cancellation letter as a backup record, use the address exactly as found and keep your proof of sending:
Addr Properties LLC, 1105 Green Grove Rd, Neptune, NJ 07753, US
Use postal mail only as a secondary record, not as your only cancellation step. Your main action should still be through the official website at Everybody Fitness, because that is the only verified official channel in the available source.
If you are in the Philippines, the safest workflow is simple. Cancel through the official website or account area, save every screenshot, monitor the next 2 billing cycles, and dispute any continued charge quickly through your bank, GCash, Maya, or card issuer.
Here is the bottom line: Everybody Fitness may offer decent gym features, but the cancellation trail is not transparent enough in the public source. If you want to avoid hassle, create your own paper trail from day one.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.