Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Fitnessinvoice, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month without commitment
Send an e-Postclic to Fitnessinvoice
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Philippines
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₱61.60 for 48 hours
then no commitment, ₱3,353.56 per month
to keep966649193710
Recipient
Fitnessinvoice
1105 Green Grove Rd
07753 Neptune , US
REF/2025GRHS4
Cancellation Fitnessinvoice: Easy Method
What is Fitnessinvoice
Fitnessinvoice as a fitness billing tool
Fitnessinvoice is presented as a subscription service for fitness businesses that want to handle invoicing, payments, and member tracking in one place. In plain terms, it is closer to a gym and trainer management tool than a consumer workout app, and the pricing data available for March 2026 points to gym software plans such as Small Gym at ₱1,999 monthly, Medium Gym at ₱2,999 monthly, and Large Gym at ₱3,999 monthly (gym360.ph pricing).
The truth is, the branding around Fitnessinvoice is a bit confusing. Support details point to Fitusr, with a cancellation page at fitusr.com cancel page, support email [email protected], and phone number (833) 707-1110. That matters because many users get stuck when the product name on the charge, website, or help page does not match what they remember signing up for.
What users are actually paying for
Based on the verified pricing structure, the paid value is not just invoice generation. The listed plans include one branch, active member limits from 100 to 500, unlimited staff or user accounts, and all features included at each tier, with the member cap as the main difference (gym360.ph pricing). If you run a small gym in the Philippines, that means you are mainly paying for member capacity and business management convenience.
Auto-renewal applies unless you cancel before the renewal date, and the terms say cancellation should be completed at least 24 hours before the end of the current billing period. No minimum commitment duration is specified, so this looks like a recurring monthly or annual software subscription rather than a fixed lock-in contract.
How it behaves in the Philippines
For users in the Philippines, the key point is that the contract is governed by Philippine law, according to the terms. Pricing data available publicly is already in Philippine pesos, which is helpful because you can compare your actual bill without doing currency conversion. The service does not clearly advertise local support hours, live chat, or local hotline coverage, and that is one reason cancellation can feel harder than it should.
Heads up: common local complaints mention difficulty canceling through the website and slow customer support replies. If you signed up during a free trial, the terms also say that a trial converts into a paid plan unless you cancel before the trial ends. That is the business model you need to watch most closely.
How to cancel Fitnessinvoice without getting billed again
Before you click cancel, do these checks
Many Fitnessinvoice users get frustrated because they think one click is enough, then a renewal still goes through. To reduce that risk, open your account and note your exact next billing date, then take a screenshot of your current plan, current status, and payment method. The terms require cancellation at least 24 hours before the end of the billing period, so waiting until the last night is risky.
Also save anything you may need later. Export invoices, member lists, payment records, and any trainer or client data you want to keep. The terms say user data may be retained for legal or business reasons after cancellation, but they do not promise permanent account access, so assume your smoothest export window is before you cancel.
- Screenshot your subscription page and renewal date
- Download invoices, receipts, and member data
- Check whether you subscribed on the web or through an app store
- Save the card, GCash, Maya, or bank statement entry showing the latest charge
Cancel through the web account
The main cancellation path is through your account on the Fitnessinvoice website. Log in, open Account Settings or Subscription Management, and follow the prompts to cancel the subscription. The support guidance says the cancellation path is inside the logged-in account area, and detailed help is tied to the Fitusr cancellation page at fitusr.com cancel page.
A practical click path to try is Account Settings > Subscription Management > Cancel Subscription. If you see a retention screen with an offer, do not assume your cancellation is done. Continue until you reach a final confirmation message or receive a confirmation email. Since users have reported website cancellation trouble, take screenshots of every step, especially the final screen.
If the site gives an error or loops back to your dashboard, do not stop there. Send an email the same day to [email protected] with your account email, last charge amount, billing date, and a direct sentence asking them to cancel auto-renewal immediately. Attach the screenshots from the failed web attempt.
Phone, email, and postal option
If the website does not work, contact support directly at (833) 707-1110 and [email protected]. Support hours are not specified, and there is no live chat available, so email is often the better evidence trail. Write a short request with your full name, account email, business name if relevant, and the exact plan you want to end.
For example, you can say that you want cancellation effective at the end of the current billing period and that you do not authorize future renewals. Ask them to confirm the effective date by email. This wording matters because it makes later disputes with your bank, GCash, or Maya easier if a charge appears after your request.
You can also use postal mail as an extra paper trail. If you want timestamped proof without going to the post office, digital registered letter services such as Postclic are a modern option with proof of sending and receipt. Use this only as an extra layer, not as your only channel, because the fastest path is still account cancellation plus email.
If you send a letter, use this address:
- 1105 Green Grove Rd, Neptune, NJ 07753, US
One caution here: the service context notes that Addr Properties LLC is a real estate agency at this address. Because of that mismatch, use postal mail only as supporting evidence and not as your main cancellation route.
What about App Store or Google Play
If your Fitnessinvoice subscription was started through iPhone or Android billing, cancel from that same store because deleting the app does not stop billing. On iPhone, open App Store, tap your profile icon, open Subscriptions, select Fitnessinvoice, and tap Cancel Subscription. On Android, open Google Play Store, open Subscriptions, select Fitnessinvoice, and tap Cancel Subscription.
This matters only if the charge is actually tied to Apple or Google. If your receipt came from Fitnessinvoice or Fitusr directly, store cancellation will not help. Check your payment receipt carefully before doing anything, because canceling in the wrong place is one of the most common subscription mistakes.
After you cancel, what actually changes
Access usually continues until the paid period ends
Fitnessinvoice subscriptions renew automatically unless canceled before the renewal date, which strongly suggests that cancellation stops the next renewal rather than ending paid access immediately. In normal practice for this type of software, you keep access until the end of the current billing cycle. If your renewal date is March 31 and you cancel on March 20, you should usually retain access until March 31.
The service does not publish a more specific post-cancellation timeline in the verified sources, so do not assume early shutdown and do not assume pro-rated credit either. Once you cancel, verify the account page for wording such as “active until” or “renews on no further date,” then save that screen.
What happens if you do nothing
If you do not cancel at least 24 hours before the end of the current billing period, the subscription can renew automatically under the terms. That applies to normal plans and to free trials that convert into paid subscriptions. If a trial ends on April 10, the safest move is to cancel by April 9 at the latest, and earlier is better when support response is slow.
This is where many users feel burned. They assume closing the browser, uninstalling the app, or stopping use is enough. It is not. Auto-renewal keeps running until the subscription itself is ended through the proper billing channel.
Your data after cancellation
The terms say user data may be retained for a period as required by law or for legitimate business purposes. In practical terms, that means your account data may not disappear immediately after cancellation, but you also should not rely on indefinite storage. Export client records, invoices, schedules, and receipts before ending the subscription.
If you handle member information in the Philippines, do a local copy of anything your business needs for tax, customer support, or bookkeeping. This is especially relevant for gyms and trainers that may need past invoice records long after a software subscription ends.
Fitnessinvoice refund rules and what works in real life
The published refund policy is strict
Many users in the Philippines get upset at this stage because they cancel and still expect a refund for unused days. The terms are blunt: once access to the service has been granted, payments for subscriptions, programs, and other digital products are non-refundable except where required by law. The same policy says there are no refunds for unused portions of a subscription.
In plain language, most users should not expect a pro-rated refund after canceling. If you paid ₱1,999 for a monthly plan and cancel halfway through the month, the published rule says you still keep access for the paid period but do not get the unused half back.
When a refund request has a real chance
The best refund scenario is a billing error. The help guidance says that if there is a billing error, you should contact support immediately, and if the issue is confirmed, any refund would go back to the original payment method. This is the category to use if you were charged twice, billed after timely cancellation, or charged during a trial you canceled in time.
Your success rate is likely much better with a clear proof bundle. Include your cancellation screenshot, confirmation email if you have one, the exact charge date, and the payment amount. If the support team sees a precise timeline, the case is easier to resolve than a general complaint saying you do not want the service anymore.
How to request the refund step by step
Start with email because it creates a paper trail. Send your request to [email protected] with “Billing error refund request” in the subject line. Include your account email, plan name, charge amount, transaction date, and the reason you believe the charge was incorrect.
If you do not get a useful reply, call (833) 707-1110 and ask for the case to be logged under your account email. After the call, send a follow-up email summarizing who you spoke with and the date of the call. This step is boring, but it helps a lot if you later dispute the charge with your bank.
Refund disputes through your payment provider
If support does not fix an unauthorized or continued charge, you can escalate through your payment channel in the Philippines. For cards, many banks allow chargeback disputes up to 60 days from the statement date under BSP-related card dispute rules. For e-wallet payments, contact GCash or Maya support and submit your cancellation proof, billing screenshots, and the merchant charge entry.
For broader consumer complaints involving online subscriptions, DTI handles complaints under the Consumer Act or RA 7394. Use chargeback as a last resort when you have proof that you canceled on time or that the charge was unauthorized. The key evidence is always the same: screenshots, emails, receipts, and your statement line showing the disputed amount.
Subscription terms that matter before your next renewal
Auto-renewal and commitment period
The terms say subscriptions renew automatically unless canceled before the renewal date, and cancellation must be completed at least 24 hours before the current billing period ends. No minimum commitment duration is specified. That is good news if you want flexibility, but it also means the burden is on you to stop renewal in time.
For Philippine users, the practical lesson is simple: do not treat this like a one-time software purchase. Treat it like a recurring utility. Set your own reminder at least 3 days before renewal so you still have time if the site fails or support replies late.
Free trials and post-cancellation data retention
If a free trial is offered, it automatically converts into a paid subscription unless you cancel before the trial ends. Trial length and included features are stated at sign-up, so save that sign-up screen if you are testing the service. This is one of the easiest ways to get charged by surprise when you are managing multiple tools for your gym or coaching business.
After cancellation, user data may still be retained for legal or business reasons. The terms also say the contract is governed by the laws of the Republic of the Philippines, while disputes are to be resolved through arbitration under PDRCI rules. For most everyday billing issues, though, users usually try support, then bank dispute or DTI complaint before anything more formal.
Fitnessinvoice plans and pricing in the Philippines
Current published plans
Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
Small Gym | ₱1,999 | Monthly | 1 branch, 100 members |
Medium Gym | ₱2,999 | Monthly | 1 branch, 300 members |
Large Gym | ₱3,999 | Monthly | 1 branch, 500 members |
The verified pricing source for March 2026 shows three recurring monthly plans, and each one includes unlimited staff or user accounts plus all features (gym360.ph pricing). The pricing difference is mainly about how many active members your business can handle.
Which plan costs most and who may be overpaying
Small Gym at ₱1,999 is the least expensive published plan, while Large Gym at ₱3,999 is the highest. If your business has fewer than 100 active members, paying for Medium or Large may be unnecessary because the feature list appears otherwise similar. That makes member count the fastest way to spot overspending.
No verified annual discount data is available here, and no cancellation fee or early termination fee was found in the terms. That is good, but the lack of a stated annual saving also means you should review your invoices regularly instead of assuming you are getting a lower effective rate.
Your rights in the Philippines if cancellation goes wrong
The laws and agencies that matter
In the Philippines, the main consumer protection reference for subscription issues is the Consumer Act of the Philippines or RA 7394, with DTI as the key consumer agency. For Fitnessinvoice users, this matters most when billing continues after cancellation, refund requests for billing errors are ignored, or subscription terms were not presented clearly at sign-up.
The service terms say Philippine law applies to the contract. That helps local users because it means a dispute is not framed only by foreign law. If the issue is a payment dispute through a card or e-wallet, BSP rules and your bank or wallet provider also become relevant.
Cooling-off rights and when they may apply
There is no universal statutory cooling-off period for all online subscriptions in the Philippines. However, door-to-door or direct-selling transactions can carry a 7 working day cooling-off period from signing or receipt, provided the covered conditions are met. If you signed up through a pressure-sales pitch at home or an off-premise event, ask specifically whether that cooling-off right applies to your Fitnessinvoice contract.
For normal online sign-ups, do not assume a legal 7 day cancellation right exists. That is why the published no-refund rule matters so much. Your strongest protection in online subscription disputes is often proof that the business charged you after timely cancellation or failed to disclose renewal clearly.
How to file a complaint in practice
If support does not solve the issue, prepare a simple complaint file with your account email, screenshots of the cancellation request, confirmation messages, invoices, and bank or wallet statement entries. Send your complaint to DTI and state the exact remedy you want, such as stopping renewal, refunding a duplicate charge, or correcting a wrongful billing entry.
If the problem is a card, GCash, or Maya charge that continued after cancellation, contact the payment provider right away and mention the date you canceled. Cardholders in the Philippines typically have up to 60 days from the statement date to dispute a transaction. That deadline is short enough that waiting for several rounds of email can hurt your case.
Useful authority contacts
For consumer complaints, DTI is the authority to remember. Since only verified service links were provided here, use DTI through its official consumer channels and prepare your documents before submitting. For payment disputes, also contact your issuing bank, GCash, or Maya on the same day you decide to escalate.
A practical rule is this: support first, payment provider second, DTI complaint in parallel if the billing issue is serious. That combination is usually more effective than sending repeated messages to one inbox and hoping for a better reply.
What customers say about the cancellation experience
Clear verdict from the available feedback
Based on the review set provided, the overall sentiment is poor: 0 positive and 3 negative reviews out of 3 unique reviews. The pattern is consistent with the local issue data, which already flags website cancellation difficulty and weak customer support responsiveness. In short, cancellation appears harder than it should be, mainly because of billing complaints and slow follow-up.
That said, the negative reviews in the dataset come from different service names and platforms rather than confirmed Fitnessinvoice-only review pages, so treat them as caution signals around the support experience rather than a scientific rating for this exact product. The positive side is that no specific dark pattern was identified in the cancellation flow itself.
Recurring themes table
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 1 of 3 | Renewal still billed |
Slow support | 2 of 3 | No useful reply |
Website friction | Local issue | Cancel path unclear |
Sources summary table and user quotes
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
GAMIVO.COM | 1/5 | Charge after cancel | Negative |
Payz | 1/5 | Customer service | Negative |
Gamma | 1/5 | Customer service | Negative |
- "I am furious. I bought a game, canceled my subscription right away, and they still charged me €4.99 [about ₱310] without any explanation. Customer service was non-existent." (GAMIVO.COM)
- "I wanted to redeem my voucher, but the amount was never credited to me. Customer service does not respond to my requests." (Payz)
- "The issue has existed since July 2024. I called about 20 times, opened many tickets, and nobody followed through. I would not recommend Gamma." (Gamma)
The balanced takeaway is this: the dataset does not show positive cancellation reviews, but the published policy itself is at least clear on two points. There is no identified cancellation fee, and there is a stated 24 hour cutoff before renewal. The real risk seems to be execution, not the written rule.
Documents to prepare before and after ending the subscription
What to save before cancellation
Prepare your own evidence file before touching the cancel button. Save a screenshot of the subscription page showing your plan, renewal date, and billing frequency. If you are on a gym plan such as Small Gym at ₱1,999 monthly or Large Gym at ₱3,999 monthly, capture that exact tier because it helps support locate the account faster.
- Screenshot of Account Settings or Subscription Management
- Screenshot of renewal date and active plan
- Copy of latest receipt or invoice
- Exported member, invoice, and payment records
What to collect for refund or billing disputes
If you are disputing a charge, gather the transaction date, amount, payment method, and a screenshot of the statement line. Add your cancellation request email and any reply from [email protected]. If you called (833) 707-1110, note the date, time, and name of the person you spoke with if available.
After cancellation, save the confirmation email and take another screenshot of the account page showing canceled status or access end date. Check your next statement carefully because continued billing after a claimed cancellation is exactly the type of dispute where documentation makes the difference.
Common cancellation mistakes that cost users money
Using the wrong cancellation channel
A very common mistake is canceling in the wrong place. If the subscription was billed by Apple or Google, canceling only on the Fitnessinvoice website may not stop the store renewal. If the charge came directly from Fitnessinvoice or Fitusr, the reverse is true and App Store or Google Play cancellation will not solve it.
Real-world example: you uninstall the app on Android and assume the subscription is gone. Then the next month is charged again because Google Play Subscriptions was never updated. Always match the cancellation method to the receipt source.
Waiting too close to the renewal date
The terms require cancellation at least 24 hours before the end of the current billing period. If you try to cancel on the final evening and the site glitches, you may miss the cutoff. Given the reports of website cancellation difficulty, leaving only a few hours is asking for trouble.
A safer scenario is canceling 3 days early, then following up by email the same day. That buffer gives you time to react if the system does not show a confirmation right away.
Expecting a pro-rated refund automatically
Another costly misunderstanding is assuming unused days will be refunded. The published policy says payments are non-refundable once access is granted, and there are no refunds for unused periods. If you cancel halfway through a monthly plan, the likely outcome is continued access until the end of that cycle, not cash back.
The better approach is to ask for a refund only when there is a billing error, duplicate charge, or charge after timely cancellation. Those are much stronger cases than simply no longer needing the service.
Not saving proof of cancellation
If the cancellation page closes or redirects, many users move on without proof. That is a mistake. If a charge appears later, your bank or wallet provider will ask when and how you canceled. Without screenshots or emails, the dispute becomes much harder.
The minimum proof set is simple: screenshot of the final cancellation step, confirmation email if any, and the next statement showing whether billing stopped. This takes 2 minutes and can save a lot of hassle.
Ignoring support delays too long
Some users keep waiting for customer support for weeks, hoping the issue will sort itself out. That delay can eat into the 60 day dispute window many Philippine cardholders rely on for chargebacks. If support stays silent after a reasonable follow-up, start the bank, GCash, or Maya dispute process while the evidence is fresh.
Just a reminder: escalation does not mean giving up on support. It means protecting your deadline while still trying to resolve the issue directly.
Comparison of Fitnessinvoice cancellation methods
Side by side overview
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if page works |
App Store (iOS) | 5-10 business days | No fee found | Higher but strong proof |
Email support | At least 24 hours | No fee found | Medium with good proof |
Key takeaway for choosing your route
The web account route is the direct method because the official guidance points there. App Store cancellation can give strong proof when the subscription was started on iPhone, and email support creates a useful written record when the dashboard is unclear. No single route fits everyone, so pick the one that matches your original billing channel.
If the charge source is unclear, your receipt is the deciding document. In practice, many users combine methods: cancel in the account, send an email confirmation request, and keep the screenshots. That layered approach is often the least stressful.
What to do after cancellation so you stay protected
Immediate checks in the first 24 hours
Right after canceling, look for a confirmation email and verify the subscription status in your account. Take a screenshot showing the cancellation result, then set a calendar reminder for 3 dates: the expected access end date, the next billing date, and 7 days after that billing date. This is the easiest way to catch an unexpected renewal quickly.
If no confirmation arrives within 24 hours, email [email protected] with your screenshots and ask them to confirm the cancellation effective date. When support hours are not published, written follow-up is more reliable than waiting and hoping the system updated silently.
Statement monitoring, chargeback, and backup options
Monitor your bank, card, GCash, or Maya statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, contact your provider immediately and request a dispute or chargeback. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction, so speed matters.
If the issue is still unresolved, you can also raise a complaint with DTI under RA 7394. Save screenshots of your cancellation confirmation, support emails, and statement entries because those are the documents both DTI and your payment provider will ask for.
If you are switching, here are practical alternatives
If you are leaving because billing support felt weak, there are other fitness business tools to compare. Fitaze is listed at $10 - $50 per month (about ₱560 - ₱2,800) and focuses on customizable billing for fitness professionals. Trainerize is $19 - $99 monthly (about ₱1,065 - ₱5,545) and adds workout program delivery with integrated billing.
For broader gym operations, Mindbody is $129 - $249 monthly (about ₱7,225 - ₱13,945), while Gymie is $20 - $70 monthly (about ₱1,120 - ₱3,920). Those conversions are approximate and useful mainly for comparison, since the verified local pricing shown earlier is already in pesos for the Gym360-style plans.
Useful links
Cancellation address and whether you should use it
Physical address on file
If you want a physical mailing address for a formal cancellation record, the available address is:
- 1105 Green Grove Rd, Neptune, NJ 07753, US
Use it only as a secondary documentation step. The service notes say this address is associated with Addr Properties LLC, a real estate agency, which makes it less reliable as the main route for a software cancellation request.
Best practical approach for most users in the Philippines
For most Philippine users, the cleaner path is online: cancel inside the account, email [email protected], and save every screenshot. If billing still continues, move quickly to your bank, GCash, Maya, or card issuer and then to DTI if needed. That gives you a much stronger evidence trail than relying on a mailed letter alone.
Bottom line: Fitnessinvoice cancellation is possible, but you need to be methodical. Do it before the 24 hour cutoff, keep proof, and do not wait too long to escalate if the charge continues.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling your Fitnessinvoice subscription, check your next billing date, take a screenshot of your current plan, and download any important data like invoices and member lists. Ensure you cancel at least 24 hours before the billing period ends to avoid being charged again.
To cancel your Fitnessinvoice subscription online, log into your account, navigate to Account Settings or Subscription Management, and follow the prompts to cancel. Make sure to take screenshots of each step, especially the final confirmation.
If you face issues canceling online, immediately email [email protected] with your account details and a request to cancel your subscription. Include screenshots of your cancellation attempt for reference.
Yes, you can cancel your Fitnessinvoice subscription via phone at (833) 707-1110 or email [email protected]. Include your full name, account email, and a clear request to cancel your subscription effective at the end of the current billing period.
After canceling your Fitnessinvoice subscription, you will continue to have access until the end of the current billing period. However, ensure you cancel at least 24 hours before the renewal date to avoid further charges.