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Total Woman Gym
4530 E. Thousand Oaks Blvd, Ste #200
91362 Westlake Village , United States
REF/2025GRHS4
Cancellation Total Woman Gym: Easy Method
What is Total Woman Gym
Total Woman Gym at a glance
Total Woman Gym is presented as a women-focused fitness brand offering gym access, classes, and wellness services. The tricky part for users in the Philippines is that public information is very thin, and recent research points to the brand no longer operating locally. The available contact page is still live at Total Woman contact page, but a Philippine website, branch list, or local office could not be verified.
That lack of clear public information is exactly why many people get frustrated during cancellation. If you signed up while traveling, through an older membership, or through an overseas sales channel, you may be dealing with a support team outside Philippine business hours. The published support hours are Monday to Friday, 9:00 AM to 5:00 PM PST, with phone number (858) 217-3920 and email [email protected].
What members usually pay for
Total Woman Gym appears to have worked like a standard recurring gym membership, where the monthly fee covers facility access and, depending on the plan, classes and premium amenities. The research dataset lists three plan names: Zone Premier, Zone Basic Plus, and Zone Basic, all billed monthly. No verified Philippine branch benefits list was found, so you should assume your exact inclusions depend on your original sign-up record.
For most gym memberships, the paid value is not just equipment access. It is also about class availability, women-focused spaces, training support, and convenience. Here is the thing: if those features are no longer available in your location, that strengthens your case when asking for written cancellation confirmation or disputing continued charges.
How it looks from the Philippines
In the Philippines, the service does not appear to have a current local footprint, local pricing page, or support channel tailored for Filipino users. No GCash, Maya, or Philippine card billing page was found in the verified sources. That means support can feel slow, especially with the time zone gap between the Philippines and Pacific Time.
As a market reference, Philippine gym memberships usually fall around ₱1,300 to ₱1,400 per month on average, while low-cost gyms can be ₱600 to ₱1,000 and premium gyms can reach ₱2,000 to ₱2,500 per month, based on fitness industry reporting (the-shiv.com). GetFit 24/7, for example, advertises monthly access starting at ₱1,899 in Taguig (getfit247.com.ph). So if you are still paying an old overseas Total Woman rate, it is fair to compare that cost against local alternatives.
How to cancel Total Woman Gym without getting billed again
Checks to do before you send any cancellation request
A lot of users get stuck because they cancel verbally, then have nothing to show when another charge lands. Heads up: user reviews show repeated complaints about being charged even after cancellation attempts. Before contacting support, gather four basics: your full name on the membership, the email tied to the account, the last 4 digits of the payment card, and your latest billing date.
Take screenshots of any account page you still have access to, especially your current plan name and renewal date. Save your latest bank or card statement showing the Total Woman charge amount. If your membership was connected to a physical branch, note the branch name too, even if it has already closed.
- Screenshot your membership page or old sign-up email
- Write down your last successful payment date
- Save a copy of any prior pause or cancellation request
- Prepare one clear subject line such as "Cancel membership effective immediately"
Cancel through the website or account channel
No verified click-by-click online cancellation path was found in the available sources. There is no confirmed member portal route such as Account > Membership > Cancel in the public materials reviewed. Because of that, the most concrete web-based route currently available is the official contact page at totalwomanspa.com/contact-us.
If the contact form loads for you, send a short written request with your membership details and ask for a written confirmation email. Use plain wording like: "Please cancel my membership before the next billing date and confirm by email today." Ask them to state the exact effective date. Do not leave the page without taking a screenshot of the submitted message.
If you still have an old account login, look for sections named Account, Membership, Billing, or Member Services. If no cancel button appears, stop there and move to email right away. Waiting for a hidden cancel link is one of the most common ways people miss the next billing cycle.
Cancel by email or phone
The most usable verified contact channel is email: [email protected]. Email is practical because it creates a time-stamped paper trail, which matters if you later need a bank dispute. Send your message during Philippine daytime if convenient, but remember the team works Monday to Friday, 9:00 AM to 5:00 PM PST, so replies may arrive late at night in the Philippines.
The published phone number is (858) 217-3920. If you call from the Philippines, use an international calling setup and be ready for the Pacific Time difference. Phone calls are useful for speed, but never rely on a phone call alone. If an agent says your membership is canceled, ask for a confirmation email before ending the call.
- Email: [email protected]
- Phone: (858) 217-3920
- Hours: Monday to Friday, 9:00 AM to 5:00 PM PST
- Official help page: Contact us
Postal letter as an extra proof option
A Philippine cancellation address could not be verified. The only known physical member services address connected to older Total Woman operations is in the United States. If email is ignored and you want another proof layer, you can send a signed cancellation letter there. Some users also use a digital registered-letter service such as Postclic because it creates time-stamped proof of sending, receipt, and tracking without a physical post office trip.
Use postal mail as an additional record, not your only move. Send the letter on the same day as your email so the dates line up in case you need to challenge a later charge. In the letter, include your full name, email, phone, branch if known, and the date you want the cancellation to take effect.
After you cancel, what usually happens next
Access and billing timeline
No verified source explains the exact cutoff rule after cancellation, so the safest assumption is this: your access may continue until the end of the current paid period, but you should not expect a refund for unused days. If your next billing date is on the 25th and your request is accepted on the 15th, the practical goal is to stop the charge on the 25th, not to recover the unused 10 days.
Because no public auto-renewal clause was found, you should still assume recurring billing can continue until support manually processes your request. That is why timing matters. Send the cancellation before your next billing date, not on the day itself.
Your account records and personal data
No verified data-retention policy was found for Total Woman Gym. In plain terms, the company does not publicly say what account records stay on file after cancellation, how long they stay, or whether deleted accounts can be restored. If your workout records, receipts, or membership history matter to you, save them before you cancel.
Download or screenshot anything you may need later, especially invoices, membership terms shown in old emails, and proof of your last payment. If a billing issue comes up 30 to 60 days later, those old records are often more useful than the canceled account itself.
Total Woman Gym refund rules and what actually works in practice
What the refund policy looks like from the available data
The research data is blunt: no refund after cancellation was found for the general policy, unused period, or billing error scenarios. The truth is, that is not consumer-friendly, and it matches the negative review pattern where users say charges continued or refunds were difficult. If you cancel, assume the company will not offer a pro-rated refund unless you push hard and have strong proof.
No official public terms page was verified that gives a clearer refund timeline. So if you are hoping to get money back for the remaining days in your month, set expectations low. Focus on stopping future charges and documenting every contact from day one.
Your withdrawal rights in the Philippines
For Philippine consumers, the Consumer Act of the Philippines or RA 7394 is the main law to know, along with the Electronic Commerce Act or RA 8792 for online transactions. Door-to-door or direct sales can carry a 7 working day cooling-off period in certain situations. For ordinary online subscriptions, there is no universal nationwide cooling-off rule that automatically guarantees a refund just because you changed your mind.
That means your strongest argument is usually not "I changed my mind" but "I canceled before the next billing date" or "this was an unauthorized continued charge." If the service took money after you canceled, that becomes a payment dispute issue as much as a refund issue.
How to request a refund step by step
Send one email to [email protected] with your payment date, amount, and proof of cancellation request. Put the charge amount in the subject line, such as "Refund request for continued charge of ₱7,450 after cancellation." If the amount was originally billed in dollars, include both values if you know them.
Ask for two things in the same message: written refund confirmation and a date for processing. If no reply comes within 3 to 5 business days, follow up once by email and once by phone at (858) 217-3920. Keep all replies in one thread so the timeline is easy to show your bank.
When to use chargeback, bank dispute, GCash, or Maya
If a charge appears after cancellation, a chargeback can be your last-resort tool. In the Philippines, users can dispute unauthorized or continued charges with their bank, credit card issuer, or e-wallet provider such as GCash or Maya. Under BSP-related banking practice, cardholders often have up to 60 days from the statement date to dispute a transaction, so do not sit on it.
If support ignores you, file the bank dispute with screenshots of your cancellation request, any confirmation email, and the statement showing the charge. For broader consumer complaints involving online subscriptions, the DTI can also receive complaints under RA 7394. A bank dispute is usually faster for getting money back, while a DTI complaint helps put pressure on the merchant.
Total Woman Gym plans and pricing for Philippine readers
Published plan names and monthly rates
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Zone Premier | $149.00 (₱149)* | Monthly |
Zone Basic Plus | $129.00 (₱129)* | Monthly |
Zone Basic | $59.00 (₱59)* | Monthly |
These prices are approximate and were converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official contact channel for the exact local price you were billed.
How to read these prices carefully
The listed conversion is clearly unrealistic for real Philippine billing, because the dataset used a fallback rate of 1 USD to 1 PHP. So do not treat ₱149, ₱129, and ₱59 as actual local prices. Read them as placeholders showing the original published USD amounts and plan ranking, with Zone Premier as the most expensive and Zone Basic as the least expensive.
For local context, Philippine gyms often charge around ₱1,300 to ₱1,400 monthly on average (the-shiv.com), and GetFit 24/7 starts at ₱1,899 monthly in Taguig (getfit247.com.ph). If you are still tied to an imported or legacy Total Woman rate, compare your actual monthly charge on your card statement against these local benchmarks before deciding whether to cancel or replace the membership.
Your rights in the Philippines if Total Woman Gym keeps charging you
Laws that matter for this kind of cancellation
If you are in the Philippines, the key laws are RA 7394 or the Consumer Act of the Philippines, and RA 8792 or the Electronic Commerce Act. For a gym or online membership issue, these laws help when a service keeps charging after cancellation, gives misleading billing information, or fails to respond properly to a paid transaction.
For direct sales situations, a 7 working day cooling-off period may apply. For regular online subscriptions, there is no universal automatic refund window built into Philippine law. So for Total Woman Gym, your practical rights usually turn on proof: proof you canceled, proof they charged again, and proof you tried to resolve it with the merchant.
How to escalate a complaint in a way that gets traction
Start with the merchant. Send a dated email to [email protected] and keep a screenshot of the sent message. If there is no reply or the answer does not solve the billing issue, move in parallel on two tracks: your bank or e-wallet for the payment dispute, and the DTI for the consumer complaint.
For card or e-wallet disputes, attach the statement, transaction date, amount, cancellation request, and any follow-up messages. For DTI, explain the sequence in one short timeline. A clean timeline with dates is stronger than a long emotional complaint.
- Date you requested cancellation
- Date of any reply from support
- Date the next charge was posted
- Amount charged and payment method used
Useful authorities and contacts
The DTI handles consumer complaints under RA 7394, while BSP-related channels matter when the issue involves bank cards, unauthorized charges, or chargeback handling. If your card issuer delays or rejects a valid billing dispute, BSP may become relevant. Use your bank first for speed, then escalate if needed.
For online reference, start with the DTI consumer help channels and your bank's dispute form. Since only verified links should be used here, the most directly relevant merchant link remains the official Total Woman contact page, plus local market references such as Philippine fitness market overview.
What customers say about cancellation and billing
Overall verdict from available reviews
The available review sample is recurring patterns of negative: 0 positive and 5 negative out of 5 unique reviews. Based on that small but consistent set, cancellation looks difficult rather than smooth. The recurring complaints are continued charging after cancellation, weak follow-up from customer service, and refund resistance.
For Philippine users, two local pain points make this worse: support can be harder to reach because of the time zone gap, and there are no clearly verified local branches to visit. Even if the sample is limited, the pattern is specific enough to take seriously.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 reviews | Next cycle billed |
Ignored follow-up | 1 review | No email reply |
Refund trouble | 1 review | No refund granted |
Medical pause issue | 1 review | Pause not honored |
Sources summary
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 5 reviewed |
Individual comments worth paying attention to
- "I have tried to cancel my membership 4 times now and have still been charged! I have spoken to customer services but they say they will get back to me then continue to ignore emails and then send more emails that get ignored! Very frustrating" (TrustPilot)
- "Took money from my account after cancelling my membership. I did this with plenty of time to spare. They are now asking me to prove it. Check your CCTV!" (TrustPilot)
- "I cancelled my membership 10 days before my next cycle was due and they still took my money the following cycle. I emailed to ask why they did that because I had cancelled and they sent me the same email they sent me when I cancelled the membership?? Honestly awful. I'm now going to have to raise this with my bank." (TrustPilot)
- "My wife got seriously ill so we cancelled our membership as I had to look after her. They accepted our cancellation but later said that I must carry on paying for the whole year!!!!!" (TrustPilot)
- "Avoid this gym. They tell you they will pause your membership for free for medical reasons yet don't... Next month payment was taken again!" (TrustPilot)
Documents to save before and after you cancel
Your cancellation file should include these items
If support later says there is no record of your request, your own file becomes your best defense. Save every document in one folder on your phone or laptop. Name the files by date, such as 2026-03-20-cancellation-email.png, so the timeline stays obvious.
- Screenshot of your plan or old membership email
- Latest statement showing the charge
- Copy of your cancellation email
- Screenshot of the contact form submission
- Any reply from member services
Extra proof for refund or chargeback cases
If you end up disputing a charge, banks and e-wallets usually ask for transaction details. Save the transaction ID, posting date, amount, and merchant name exactly as shown on the statement. If the amount was in dollars, note the peso equivalent charged by your bank on that date.
After cancellation, monitor at least one full billing cycle. If your normal charge date is the 18th, check your card, GCash, or Maya account on the 18th, 19th, and 20th of the next month. A three-day check window catches delayed postings that users often miss.
Common cancellation mistakes that cause extra charges
Sending one message and assuming the job is done
This is the biggest mistake by far. Review complaints show users who contacted support but were still billed again. If you send one email and get no confirmation, assume nothing has been finalized yet.
The fix is simple: send the initial email, save proof, then follow up by phone or a second email within 3 to 5 business days if there is no written confirmation. You want a record with a date, not just a memory of trying.
Canceling too close to the billing date
One reviewer said she canceled 10 days before the next cycle and was still charged. That tells you the internal processing may not be fast or reliable. Waiting until the last week is risky, especially when support operates on Pacific Time and you are in the Philippines.
A safer habit is to send the cancellation as soon as you decide to leave, ideally more than 10 days before the next charge. Earlier is not overkill here. It is protection.
Expecting a pro-rated refund for unused days
The available refund data says no refund after cancellation, including unused periods. If you stop using the gym halfway through the month, do not assume half the fee will come back automatically. That expectation leads to disappointment and delayed disputes.
If you want money back, frame the request around an incorrect or unauthorized charge, not just unused access. Banks are more responsive to billing-error language than to general dissatisfaction.
Relying on phone support without written proof
A phone call can move things faster, but it is weak evidence on its own. If the agent promises a cancellation or pause, ask for a confirmation email right there on the call. If nothing arrives, send your own recap email immediately after hanging up.
A short recap works well: "This confirms my call on March 20 at 10:15 AM PHT regarding cancellation effective before the next billing date." That one message can save you a lot of back-and-forth later.
Comparing your cancellation options side by side
Practical comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if form works |
Before next billing | No fee found | Medium, good proof | |
Phone | 5-10 business days | No fee found | Higher, weak proof |
The key takeaway from the comparison
No cancellation fee or early termination fee was found in the available terms data. That is the good news. The harder part is proof, because the public process is not clearly documented and user reviews point to follow-up issues.
If you want the least hassle, combine methods. Use the web contact form or email for evidence, then use the phone only to speed up acknowledgment. That gives you both a written trail and a live follow-up.
What to do after cancellation so the problem does not come back
Immediate follow-up steps
As soon as you cancel, save the confirmation email or screenshot and add a reminder in your calendar for the next expected billing date. If your usual charge date is monthly on the 12th, set alerts for the 11th, 12th, and 13th. This takes 30 seconds and can save you a dispute later.
Also search your inbox for any automatic receipts or membership notices from Total Woman. Sometimes a cancellation request is accepted, but an old branch or billing unit still sends a renewal email. That mismatch is a warning sign to follow up before money moves again.
Monitor your bank, card, GCash, or Maya account
Check at least one full cycle after cancellation. If a charge appears, contact your bank or e-wallet provider right away and ask about the dispute or chargeback process. In the Philippines, many card disputes need to be raised within 60 days from the statement date, so speed matters.
DTI can handle the consumer complaint side under RA 7394, while your bank, GCash, Maya, or card issuer handles the payment reversal side. Keep screenshots of the cancellation confirmation, the later charge, and all support emails in one folder before you file.
Alternatives if you still want a gym membership
If you are replacing the membership, local options are easier to manage from the Philippines. Anytime Fitness Philippines usually runs around ₱1,200 to ₱2,500 per month, Gold's Gym Philippines around ₱1,500 to ₱3,500, and Fitness First Philippines around ₱2,000 to ₱4,000. Those ranges come from the research dataset and reflect a more realistic local setup than an overseas legacy membership.
If you want a 24/7 option with a published sample rate, GetFit 24/7 in Taguig advertises memberships starting at ₱1,899 monthly with all classes included (getfit247.com.ph). For women-focused wellness, Slimmers World International is another name worth comparing in the ₱1,800 to ₱3,000 range.
Useful links
- Total Woman Gym contact page
- Philippine fitness industry market reference
- GetFit 24/7 pricing in the Philippines
The last known mailing address and what it means for Philippine users
No verified Philippine cancellation office was found
No physical cancellation address in the Philippines could be verified for Total Woman Gym. That means you should treat this as an online or overseas support process, even if your membership originally came from an in-person sales setup. Email and documented contact are likely to matter more than looking for a local walk-in branch.
The lack of a clear Philippine office is one reason users feel stuck. If the service keeps charging, your practical route is merchant contact plus bank dispute, not branch escalation.
Last known U.S. member services address
If you want a postal trail, the last known U.S. member services address linked to older operations is:
- 4530 E. Thousand Oaks Blvd, Ste #200, Westlake Village, CA 91362
Use that address only as an additional proof option alongside email or the contact form. For most people in the Philippines, the fastest path is still [email protected], followed by a bank, GCash, or Maya dispute if a charge appears after cancellation.
Similar cancellation services
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Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your membership, gather your full name, the email tied to your account, the last 4 digits of your payment card, and your latest billing date. It's also helpful to have screenshots of your membership details.
Yes, you can cancel your membership by sending an email to [email protected]. Make sure to request a written confirmation of your cancellation.
If you are charged after cancellation, keep proof of your cancellation request and contact customer service immediately. You may need to dispute the charge with your bank.
Currently, there is no verified online cancellation method available. You should use the official contact page at totalwomanspa.com/contact-us to submit your cancellation request.
After cancellation, you should receive a confirmation email stating the effective date of your cancellation. Keep this for your records to avoid any future billing issues.