Cancellation Booky: Easy Method

What is Booky

Booky in the Philippines: what you are actually paying for

Booky is a Philippine food and restaurant app that focuses on dining deals, restaurant discovery, and subscription perks through Booky Prime. In the local market, it is known mainly for partner discounts in Metro Manila and nearby urban areas, plus listings for menus, opening hours, and restaurant details.

The service is tied to Scrambled Eggs Pte Ltd, and the business address used for customer matters is in Mandaluyong City. For cancellation purposes, that matters because Booky does not clearly publish a self-service cancellation flow in its terms, and many users in the Philippines end up dealing with support by email or phone instead of a simple in-app cancel button.

Main paid features under Booky Prime

Booky Prime is the paid membership layer. Based on Booky's published promo material, subscribers pay for dining discounts and related perks, not for unlimited food delivery itself. A June 2025 promo page also mentioned ten giveaway entries for subscribers, with entries described as non-expiring (booky.ph).

Here is the practical takeaway: if you subscribed for restaurant promos and you are not using them every month, the membership can become dead weight fast at ₱149 per month or ₱1,431 per year. The truth is, Booky's value depends heavily on whether the restaurants you actually visit still honor the listed deals and hours.

How the service works locally

Booky is built for the Philippines, so pricing is in pesos and support uses local contact channels. The contact page lists support at [email protected] and +63 927 425 3496, with operating hours from Monday to Friday, 9:00 AM to 6:00 PM, closed on weekends (booky.ph).

Heads up if you are cancelling because the app no longer fits your routine. Free alternatives exist. Zomato Philippines is free for restaurant discovery, Eatigo is free and focuses on time-based dining discounts, and Booky Delivery can still be useful if you only want delivery without paying for a recurring Prime membership.

How to cancel Booky without getting billed again

Checks to do before you contact support

A lot of frustration starts here. Many Booky users complain that cancellation is unclear, that billing continues, or that support replies slowly. Since Booky's terms page does not spell out a cancellation workflow (booky.com), you should prepare your proof before doing anything else.

• Take a screenshot of your current Booky Prime plan and renewal date.
• Search your email for the original subscription receipt and any payment reference.
• Check whether you paid directly to Booky, through a card, GCash, Maya, or another billing route.
• Write down the exact date you want billing to stop, ideally at least 3 business days before the next charge.
• Save screenshots of restaurant perks you still plan to use before the billing date ends.

Cancellation through your Booky account

Booky's terms do not publish a confirmed click path such as Settings > Subscription > Cancel (booky.com). In practice, that means you should log in to your Booky account, open your profile or account area, and look for any membership or subscription panel. If you see Booky Prime with a billing status, capture that screen before making changes.

If there is no visible cancel button, go straight to the official contact form at Booky Contact Us. State your full name, mobile number, account email, and the exact request: cancel Booky Prime before the next billing date. Ask for written confirmation by email. If support cancels it manually, that email is your best proof later.

Cancellation by email or phone

This is the most concrete path supported by published contact details. Email [email protected] and use a direct subject line such as “Cancel Booky Prime before renewal.” In the body, include your account email, payment date, amount charged, last four digits of the card if relevant, and a clear sentence saying you do not authorize further recurring charges after your current billing period.

You can also call +63 927 425 3496 from Monday to Friday, 9:00 AM to 6:00 PM. Phone support is useful if your renewal date is close, but always follow up by email the same day. If the agent says the account is cancelled, ask them to send that in writing. No written confirmation means more hassle if another charge appears.

Cancellation by postal mail

Postal cancellation is slower, but some users prefer it when they want stronger proof. Send a short cancellation letter with your name, account email, mobile number, and requested cancellation date to the Mandaluyong address listed in this guide. Give it 5 to 10 business days for delivery and handling.

If you want trackable proof without relying on traditional registered mail, some people use certified digital letter services such as Postclic. The point is not the brand itself but the timestamped proof of sending, receipt, and opening, which can help if you later need to dispute a charge.

What Booky does not clearly disclose

Booky's terms page does not clearly state auto-renewal mechanics, free trial conversion rules, commitment duration, or a cancellation deadline tied to a billing cycle (booky.com). That missing detail is exactly why users get stuck. If your next charge is near, do not wait for a weekend because support is closed on Saturdays and Sundays.

No dark pattern was specifically identified in the research, but the absence of a self-service flow is already a practical hurdle. Just a reminder: if support has not answered within 1 business day and your renewal is coming up, call, email again in the same thread, and keep all screenshots.

After you cancel: access, renewal, and your account data

How long your benefits may stay active

Booky's terms do not say whether cancellation stops access immediately or only at the end of the paid period (booky.com). The safest assumption for a subscription like this is that your Booky Prime perks continue until the next billing date that has already been paid, unless support tells you otherwise in writing.

For example, if you paid ₱149 on June 10 and cancelled on June 20, your likely end date is July 10. Do not rely on that without confirmation, though. Ask support to state the exact final day of Prime access in their reply.

What happens if you do nothing

Booky's terms do not clearly explain auto-renewal, but recurring memberships normally continue until cancelled. If your bank statement shows a repeating charge and you do not cancel before the next billing date, you should expect another cycle to be billed.

This is where many users get annoyed. They assume deleting the app ends the membership. It does not. If billing is tied to your account or saved payment method, uninstalling Booky changes nothing. You need a cancellation confirmation, not just an app deletion.

Your data after cancellation

There is no clear published rule in the terms about data retention after cancellation (booky.com). That means you should save what matters before the membership ends, especially receipts, promo records, and screenshots of your current plan page.

If you used Booky mostly for discovery and reservations, the real risk is not losing content but losing proof. Save your cancellation email, any support ticket number, and a screenshot of the account page after support confirms the plan is inactive.

Booky refund policy: what is known and what is still unclear

What the published terms actually say

On refunds, Booky's terms are thin. No general refund rule, no unused-period refund rule, and no billing-error refund procedure were found in the terms reviewed for this guide (booky.com). There is also no stated cancellation fee in the terms.

That is frustrating, especially for users who cancel mid-cycle and expect a partial refund. Based on the available published information, you should not assume pro-rated refunds for unused time. If you want money back, you need to ask directly and give clear evidence.

Your rights in the Philippines for subscription disputes

For Philippine users, the Consumer Act of the Philippines or RA 7394 is the main baseline for consumer complaints. A universal cooling-off rule for all online subscriptions is not clearly built into Philippine law the way some users expect, but direct sales can have a 7-working-day cooling-off period. For online services, many businesses use 7 to 14 days as a practical return window, though Booky does not clearly publish one.

Here is the plain-English version: if you were charged after cancelling, charged without clear consent, or misled about the service, you can complain to the DTI and also dispute the payment through your card issuer, GCash, or Maya. In the Philippines, card disputes often need to be filed within 60 days from the statement date.

How to ask Booky for a refund

Use email first because it creates a paper trail. Send your refund request to [email protected] and include your full name, account email, date charged, exact amount such as ₱149 or ₱1,431, payment channel, and screenshots showing the cancellation request or billing error. Be direct: say whether you want a full refund, a refund for an unauthorized renewal, or a correction of a duplicate charge.

If there is no reply, call +63 927 425 3496 during business hours and ask for the refund request to be attached to your existing email thread. Give support 3 to 5 business days. If nothing moves and the charge was unauthorized or continued after cancellation, contact your bank, GCash, or Maya and request a chargeback or transaction dispute.

Refunds by payment channel and chargeback steps

For card payments in the Philippines, ask your issuing bank for a chargeback and submit your evidence within 60 days from the statement date. For GCash or Maya, use the app help section and attach the same screenshots. For all disputes, your best evidence is the cancellation email, support ticket, and bank statement showing the charge.

If you also want a consumer complaint on record, file with the DTI under RA 7394. Use simple language and attach dated proof. A good summary is enough: when you subscribed, when you cancelled, when the charge happened, and what Booky support said or did not say.

Booky plans and pricing in the Philippines

Current and recent subscription prices

Prices marked with an asterisk are approximate figures converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official Booky pages for the exact local amount and current billing terms.

Which plan costs more and where the savings are

The highest published local recurring plan in the available Booky Prime material is the standard annual plan at ₱1,431. The lowest is the discounted monthly plan at ₱99. If you compare the standard rates, paying annually instead of monthly saves about 20% based on Booky's own promo page (booky.ph).

The catch is simple. Annual plans only make sense if you use Booky deals regularly. If you dine out less often now than when you signed up, even ₱1,188 or ₱1,431 can feel wasted. Review your last 3 months of actual use before renewal, not just whether the app looks useful in theory.

Billing notes that matter before cancelling

The promo pricing cited in Booky's giveaway terms was valid until December 31, 2024 (booky.ph). That means some users may see different pricing now, but the structure of monthly versus annual billing is still the useful part when you decide whether to keep or cancel.

No cancellation fee was found in Booky's terms. No early termination fee was found either. That is good news, but it does not automatically mean you get back unused time. Fee-free cancellation and refundable cancellation are not the same thing.

Your rights in the Philippines when Booky charges continue

Rules that matter for a Booky subscription

If you are in the Philippines, consumer complaints for online subscriptions generally fall under the Consumer Act or RA 7394. For direct sales, there can be a 7-working-day cooling-off period. For regular online subscriptions like Booky Prime, there is no clearly published universal cooling-off rule that automatically guarantees a refund just because you changed your mind.

What RA 7394 does help with is unfair or misleading conduct, hidden charges, and poor complaint handling. So if Booky charged you after a clear cancellation request, or if the subscription terms were not disclosed in a usable way, that becomes a stronger consumer complaint than a simple change-of-mind request.

How to file a complaint in practical terms

Start with Booky support because DTI and payment providers will ask whether you tried to resolve it directly. Send one final email to [email protected] with “Formal complaint: continued Booky Prime charge” in the subject. Attach your receipt, your cancellation request, and the latest bank or e-wallet record.

If that fails, file a complaint with the DTI and include RA 7394 in your summary. If the problem is the payment itself, contact your bank or e-wallet immediately. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so do not sit on it.

Useful authorities and what they handle

DTI handles consumer complaints involving online subscriptions and service issues in the Philippines. BSP handles payment system and financial dispute concerns involving banks, cards, and similar regulated providers. For Booky-specific billing issues, many users end up dealing with both paths: DTI for the service complaint and the bank or e-wallet for the money trail.

When you write your complaint, stay factual. Put the dates in order, state the amount such as ₱149 or ₱1,431, and attach evidence. That usually works better than a long emotional message, even if the situation is honestly annoying.

What customers say about Booky cancellation and support

Clear verdict based on the available evidence

Based on the research for this guide, cancellation appears difficult rather than easy. Locally, users report that there is no clear self-service cancellation option and that they need to contact support by email or phone. That alone raises the hassle level for a low-cost subscription.

The review set provided for this section shows 5 unique reviews, with 4 negative and 1 positive. The negative pattern is mostly about customer service delays, cancellation friction, and refund complaints. The single positive review praises customer service, but it relates to another travel-support context rather than Booky Prime cancellation itself, so take it as a general signal about support quality, not proof that cancellation is smooth.

Recurring themes

Sources summary

Individual user comments

• "I had cancelled my family's flight on February 7, 2018... After 60days, I haven't receive my refund or any information regarding it." (TrustPilot)
• "Worst Service... I tried to call multiple times to have the order cancelled and was constantly given the run around." (TrustPilot)
• "Ordered from company for next day delivery and they have not sent anything. I have reached out to them via email and they are unresponsive." (TrustPilot)
• "The customer service Officer Ms. Mojgan was so helpful and found the best deal for me." (TrustPilot)

Documents to gather before and after cancellation

Before you cancel

If you want a smooth cancellation, gather proof before contacting anyone. This matters even more because Booky's published terms do not spell out a clean cancellation flow. A two-minute prep step now can save you weeks of follow-up later.

• Screenshot of your Booky Prime plan page
• Screenshot of the next billing date
• Email receipt or invoice for the latest charge
• Payment proof from card, GCash, or Maya
• Screenshot of your account email and mobile number

For a refund or billing dispute

Refund requests live or die on evidence. If you were charged after cancelling, include both the cancellation request and the later charge in one file or email thread. That makes it easier for support, your bank, or DTI to follow the timeline.

• Transaction ID or reference number
• Date and amount of each charge
• Copy of your cancellation email
• Any reply from Booky support
• Bank statement showing the disputed payment

After Booky confirms cancellation

Do not stop at the email that says cancelled. Save it, screenshot it, and check your next statement. Many subscription disputes in the Philippines happen because users assume the issue is closed after one support reply.

• Cancellation confirmation email
• Screenshot of inactive membership status
• Calendar reminder for the next expected billing date
• Updated bank or e-wallet statement

Common Booky cancellation mistakes that cause extra charges

Waiting until the last minute

If your renewal is tomorrow and you email support tonight, you may still get charged, especially since Booky's support hours are only Monday to Friday, 9:00 AM to 6:00 PM. A safer window is at least 3 business days before the next billing date.

Real-world example: you remember your ₱149 renewal on a Sunday afternoon. Support is closed, and the charge can hit before anyone reads your email on Monday. Set a reminder a week earlier.

Deleting the app instead of cancelling the membership

This is one of the most common mistakes across subscription apps, and Booky is no exception. Removing the app from your phone does not automatically end a recurring charge tied to your account or payment method.

The fix is simple: get written confirmation from Booky support or a visible inactive status in your account. No confirmation means you should assume the billing relationship may still be active.

Asking for a refund without enough proof

Booky's published terms do not clearly promise refunds, so support is more likely to act if you present a strong record. A vague message like “Please refund me” is weak. A dated timeline with screenshots is much stronger.

Use a practical bundle: subscription receipt, cancellation email, follow-up email, and bank statement. If you later escalate to your bank, GCash, Maya, or DTI, you can reuse the same file set.

Using only one contact channel

If your renewal date is close, email alone may not be enough. Users in the Philippines already report difficulty because there is no obvious self-service cancellation route. If your first email gets no answer, call +63 927 425 3496 during business hours and ask them to confirm the ticket.

This is not about being aggressive. It is about reducing the chance of an avoidable charge. Email creates proof, while a call can speed up action before the billing date arrives.

Ignoring incorrect restaurant details until after renewal

Some local users report issues with menu accuracy or operating hours. If bad information is one reason you want out, document it before your membership renews. Screenshot the listing, the actual restaurant response, and the date.

That may help if you argue that the paid service was not delivering the expected value. It is not a guaranteed refund trigger, but it is still useful evidence if the dispute escalates.

Booky cancellation methods compared side by side

Quick comparison table

How to choose based on your situation

If you can see a subscription panel in your account, the web or account route is the fastest path because it may end the process immediately. If your payment came through an app store, use that billing channel before the next billing date because platform subscriptions often need to be cancelled where they were started.

Registered mail is slower but gives stronger evidence. Email and phone are the most practical support channels publicly listed by Booky. In a real dispute, people often use more than one method on the same day so there is both speed and proof.

What to do after cancelling Booky

Immediate follow-up steps

Right after cancellation, save every confirmation and set one calendar reminder for the next expected billing date. This is the easiest way to catch a continued charge early. If support gave you a ticket number, keep it with your bank proof.

Then log back in once more and check whether the membership page shows inactive, cancelled, or an end date. If the page still shows an active paid plan after support said it was cancelled, reply to the same email thread immediately.

Checking your statement and using chargeback if needed

Monitor at least one full billing cycle after cancellation. If a new charge appears on your card, GCash, or Maya after your confirmed cancellation date, contact the payment provider right away. In the Philippines, card disputes often need to be raised within 60 days from the statement date under BSP-related complaint practice.

For a chargeback, send the cancellation proof, the support email, and the statement line showing the charge. DTI can handle the consumer complaint side under RA 7394, while your bank or e-wallet handles the payment reversal side.

Other apps to use instead

If you are leaving because Booky Prime no longer fits your routine, there are workable alternatives. Zomato Philippines is free for restaurant discovery and ordering options. Eatigo is useful if your main goal is discounted table bookings at specific times.

If you still like the Booky ecosystem but do not want a recurring membership, Booky Delivery may be enough for one-off orders. That way you can still use the service when needed without carrying a monthly or annual Prime fee.

Useful links

• Booky customer support
• Booky terms
• Booky Prime promo terms
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a written cancellation request

Physical address for mailed requests

If you prefer to send a written cancellation request, use the Mandaluyong business address associated with Booky customer handling:

• Unit D1 2/F, 603 Rey-D Building, San Rafael Street corner Boni Avenue, Barangay Plainview, Mandaluyong City 1550, Metro Manila, Philippines

Include your full name, account email, mobile number, Booky Prime plan, and the date you want recurring billing to end. Add a copy of your latest payment receipt if possible.

Best way to use the address without slowing yourself down

Mail is useful when you want an extra proof layer, but it should not replace faster channels if your billing date is close. The practical move is to email support on the same day you send the letter, then keep the mailing receipt and your email thread together.

For most users in the Philippines, the fastest working route is still [email protected] plus a follow-up call to +63 927 425 3496 during weekday business hours. The postal address is there for formal backup, not for speed.