Cancellation Makegoodfood: Easy Method

What is Makegoodfood

How the service works

Makegoodfood is a meal kit subscription service operated by Goodfood Market Corp., with a corporate address in Montréal, Québec, Canada. The service delivers pre-portioned ingredients and recipes on a recurring basis, which means you are not just buying one box, you are joining an ongoing delivery plan unless you pause or cancel it.

For readers in the Philippines, here is the practical issue: Makegoodfood’s public terms do not clearly spell out cancellation steps, refund rules, auto-renew timing, or data retention in one easy place on the terms page. That lack of clarity is exactly why many users get frustrated when charges continue or when they struggle to stop upcoming boxes.

What you are paying for

Users generally pay for recurring meal deliveries, recipe selection, account management, and delivery scheduling. One verified subscription price connected to the brand ecosystem is the So Goody Good One Month Subscription at $250.00 (₱250)* monthly, based on the supplied research data.

A negative review also points to a practical risk with this type of service: individual deliveries may continue by default unless you cancel or skip them in time. The review said, "They will send you a food box by default unless you cancel specific deliveries individually. They make it hard to suspend or pause your plan." (TrustPilot)

Availability in the Philippines

The research provided for 2025 to 2026 did not find strong evidence that Makegoodfood has a full local operating presence in the Philippines, local peso billing, or support tailored to Philippine business hours. Support details point to Canada-based contact channels, including 1-855-515-5191 and [email protected], with hours listed in EST.

That matters if you are in Manila or elsewhere in the Philippines because support windows may fall late at night or early morning local time. The local issues found in the research were difficulty accessing subscription settings and trouble contacting support outside business hours, which fits the experience many overseas users report with region-misaligned services.

How to cancel Makegoodfood without getting charged again

Checks to do before you cancel

Many users get annoyed because they think the job is done after one click, then another charge appears. Before you cancel, take screenshots of your current plan page, your latest billing confirmation, and any upcoming delivery screen. If the website shows a next order date, save that too.

Also note the exact date and time in the Philippines when you started the cancellation. Since the help team works on Monday to Friday from 8:00 AM to 10:00 PM EST and Saturday to Sunday from 9:00 AM to 5:00 PM EST, your request may land outside live handling hours. That timing can matter if you are trying to stop the next delivery or the next billing cycle.

• Screenshot your account page and current subscription status.
• Save your last payment record with amount and date.
• Check whether an upcoming box is already scheduled.
• Prepare the email address linked to your account.
• Write down the support contacts before logging out.

Cancel through your account or Help Centre

The official terms do not give a clear step by step click path for cancellation on the website, so the safest practical route is to start from the Help Centre at Makegoodfood Help Centre. The research notes that cancellation must be requested through the Member Happiness team by live chat during business hours or by email.

If you can still access your account, look for a path similar to Account, Subscription, Manage Plan, Pause, Skip, or Cancel. Because the site documentation is unclear, do not assume that pausing a delivery is the same as cancelling the whole subscription. That confusion is one of the main reasons users end up receiving another food box.

A good routine is to open your account, confirm whether you see an active plan, then open the Help Centre chat in the same session. Ask the agent to confirm two points in writing: that the subscription is cancelled, and that no future box or billing will be processed after a specific date. If the site only lets you skip a week, ask directly whether your account is still set to renew.

Cancel by email or phone

If the account dashboard is unclear, email is usually the best proof-friendly route. Send your request to [email protected] with a direct subject line such as “Cancel my subscription immediately.” In the body, include your full name, account email, the last charge amount, and a clear sentence asking them to cancel all future renewals and deliveries.

You can also call 1-855-515-5191. For users in the Philippines, this can be less convenient because the support hours are based on EST, not PHT. Still, a phone call can be useful if a delivery is close and you need same-day confirmation. After the call, send a follow up email summarizing the conversation, including the date, time, and name of the agent if given.

• Email: [email protected]
• Phone: 1-855-515-5191
• Chat: “Chat with us” on the Help Centre page
• Hours: Monday to Friday 8:00 AM to 10:00 PM EST, Saturday to Sunday 9:00 AM to 5:00 PM EST

Cancel by registered letter if you want paper proof

A mailed cancellation is not the fastest method, but some users prefer it when they want an extra proof trail. The available corporate office address is in Canada, not the Philippines, so delivery takes longer. Send a short letter with your name, account email, cancellation request, and the sentence that you do not authorize future charges after receipt of the notice.

If you use registered mail, allow about 5 to 10 business days for delivery and logging. Some people now use digital registered letter services such as Postclic for time-stamped proof of sending, receipt, and opening, which can be more convenient than paper mail when the company is overseas.

What happens after you cancel and what can still go wrong

Your access and future deliveries

The public terms do not clearly state whether access continues until the end of the paid period or stops immediately after cancellation. In practice, with meal subscriptions, the bigger issue is not app access but whether the next box has already been locked for shipment. That is why you should ask support for the exact final delivery date and final billing date in writing.

If an order was already processed before your request was handled, you may still receive that box. The safest approach is to treat cancellation and delivery management as separate checks. Ask the support team to confirm both that the recurring plan is stopped and that no additional scheduled deliveries remain active.

What happens if you do nothing

The terms page does not clearly explain auto-renewal timing, but the service model is subscription-based, so the practical assumption is that deliveries continue unless you actively cancel or skip within the platform’s cut-off window. The one user review in the research strongly supports that pattern, since it mentions food boxes being sent by default unless deliveries are cancelled individually.

That means silence usually works in the company’s favor, not yours. If you are unsure whether your account is fully cancelled, assume it is still active until you get a confirmation email or a written chat transcript saying the subscription has ended.

Your data after cancellation

No clear public information was found in the terms about data retention after cancellation. So if your account contains delivery history, billing details, saved addresses, or food preferences that you may need later for a complaint, download or screenshot them before cancelling.

For refund or charge dispute cases, the useful records are your order history, payment confirmation, chat transcript, and account email. If the account disappears later or access changes, those records become your best evidence.

Refunds, failed cancellations, and chargebacks in the Philippines

What the public policy actually says

Here is the truth: the public terms and supplied research do not provide a clear refund policy for general refunds, unused periods, or billing errors on Makegoodfood. That means there is no reliable public promise you can point to for pro-rated refunds after cancellation, and that uncertainty is exactly why delayed or denied refunds upset users.

No cancellation fee was found in the terms, and no early termination fee was identified either. That is good news on one side, but it does not automatically mean you will get money back for a box already billed or a partly used cycle.

How to ask for a refund in a way that gives you evidence

Use email first, then chat, then phone if the matter is urgent. In your request, include the transaction date, the amount charged, the payment method, and why you believe the refund is justified. Good examples are duplicate billing, a charge after cancellation, or an order processed after support confirmed closure.

Ask for a written reply that states one of two outcomes: refund approved with amount and timeline, or refund denied with reason. That matters because if you later raise the issue with your card issuer, GCash, Maya, or a regulator, vague support replies are much less useful than a clear yes or no.

• Attach screenshots of your cancellation confirmation.
• Include the exact charged amount and date.
• State the account email used for the subscription.
• Ask for a refund timeline in business days.

Your rights in the Philippines if the charge continues

For Philippine consumers, online subscription complaints can fall under the Consumer Act of the Philippines or RA 7394, with the DTI handling consumer complaints. There is no universal cooling-off period for all online subscriptions, but door-to-door or direct sales can carry a 7 working day cooling-off period. For ordinary online subscriptions, refund and cancellation disputes usually turn on fairness, disclosure, and proof of what was promised.

If you were charged after cancelling or if the charge was unauthorized, you can request a chargeback through your bank, credit card issuer, GCash, or Maya. BSP-related dispute practice commonly gives cardholders up to 60 days from the statement date to dispute a transaction. Save your screenshots, confirmation emails, and support chats before you file anything.

When chargeback is the last resort

Use a chargeback only after you have tried to cancel directly and asked for a refund through support. If the company keeps charging you after written confirmation of cancellation, or if there is a duplicate or unauthorized charge, then a dispute with your payment provider becomes reasonable.

When you file, provide a simple timeline with dates: subscription active, cancellation requested, cancellation confirmed, charge posted. That timeline is much stronger than a long emotional complaint. If the payment came from GCash or Maya, include the wallet transaction reference. If it came from a card, include the statement line and merchant name exactly as posted.

Makegoodfood plans and pricing for Philippine readers

Known subscription pricing

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for the exact local price and any current discount.

What the price table tells you

Only one recurring subscription price was verified in the supplied research set, so there is no full public plan ladder to compare. That means you should be extra careful before keeping an active subscription, because limited pricing transparency makes it harder to tell whether a charge increase or renewal amount is correct.

Since there is only one verified monthly figure in the dataset, this is both the least expensive and the most expensive listed plan. If your actual billing amount is different from $250.00 (₱250)*, ask support to identify the exact plan name tied to your account and request that in writing.

Billing notes and hidden-cost checks

No public information was found in the terms about annual billing, commitment duration, free trial conversion, or scheduled price increases. That does not mean those features do not exist in practice. It only means the public terms examined do not make them easy to verify.

Heads up: with meal delivery subscriptions, the hidden cost is often not a fee called “cancellation fee” but an extra box that gets processed because the delivery cut-off was missed. So your real money-saving move is not just cancelling the plan, but also confirming that no pending weekly shipment remains active.

Your cancellation rights in the Philippines when a food subscription goes wrong

Laws that matter to a Makegoodfood dispute

In the Philippines, the main law to know is the Consumer Act of the Philippines or RA 7394. For a Makegoodfood billing dispute, this matters when the service was advertised one way but charged another way, or when the cancellation flow was unclear enough to mislead the consumer.

The research also points to DTI as the agency handling consumer complaints for online subscriptions. In plain language, that means if support ignores your complaint or keeps charging you after cancellation, you are not limited to arguing with the company forever. You can escalate with your evidence.

Cooling-off and withdrawal rules

There is no universal statutory cooling-off period for all online subscriptions in the Philippines. For door-to-door or direct sales, consumers may have a 7 working day cooling-off period from signing or receiving the goods, with goods returned in original condition. For online purchases, many businesses follow 7 to 14 day return practices, but that is not the same as a blanket automatic cancellation right for every subscription.

For Makegoodfood, the practical takeaway is simple: do not wait in the hope that the law will automatically undo a recurring charge. Cancel directly, document everything, and if the company fails to honor that cancellation, use DTI and your payment provider dispute process.

How to complain effectively

Start with a short written complaint to the company. Include your account email, subscription name, charge amount, dates, and the fix you want, such as cancellation confirmation or refund. Give them a reasonable reply window, such as 3 to 5 business days.

If nothing happens, prepare a complaint file with screenshots, emails, and statement entries, then bring it to DTI through its consumer complaint channels. If the issue is a card or e-wallet charge that should not have happened, contact your bank, GCash, Maya, or card issuer within 60 days from the statement date when possible. That BSP-linked timing can make or break a dispute.

What customers say about the cancellation process

Overall verdict from the available evidence

Based on the supplied review data, cancellation looks difficult rather than smooth. The trend is 0 positive and 1 negative unique review, so the sample is small, but the one available review lines up closely with the practical risks already seen in the research: default deliveries and a hard-to-find pause or suspend flow.

Local pain points also match that pattern. The Philippine-specific issues identified were difficulty accessing subscription settings and difficulty reaching support outside business hours. For a Canada-based meal subscription, those are real obstacles, not minor inconveniences.

Individual review evidence

• "They will send you a food box by default unless you cancel specific deliveries individually. They make it hard to suspend or pause your plan." (TrustPilot)

Because only negative review evidence was supplied, it is fair to say the cancellation reputation is not strong from the available data. On the positive side, no specific dark pattern such as hidden final buttons or misleading retention screens was identified in the research.

Still, the lack of clear public cancellation instructions is already a problem by itself. If a service depends on user action to stop repeat deliveries, the cancellation flow should be obvious. Here, it is not.

Documentation checklist before and after you cancel

What to save before sending the request

If you want the least hassle later, build your evidence file before contacting support. Save a screenshot of the active plan, the next delivery screen, and the latest charge. Those three items cover most disputes involving continued billing or an unwanted food box.

• Account page screenshot
• Current plan name
• Next billing or delivery date
• Latest invoice or card charge
• Email address tied to the account

What to save for refunds and disputes

For a refund request, add transaction IDs, wallet references, or card statement lines. If you paid through a bank card, the amount and posting date are essential. If you paid through GCash or Maya, save the reference number shown in the app.

After cancellation, save the email confirmation or chat transcript immediately. If support confirms the cancellation by phone only, send your own email recap the same day and keep a copy. That simple step often becomes your strongest proof.

Common cancellation mistakes that cost users money

Confusing skip, pause, and full cancellation

A very common mistake with meal subscriptions is thinking that skipping one delivery ends the whole plan. The review evidence suggests Makegoodfood may still send boxes by default unless specific deliveries are cancelled. So if you only skip one week, the subscription can still remain active.

The fix is to get explicit written confirmation that the recurring subscription itself is cancelled, not just one box or one week. Ask support to use the words “subscription cancelled” in the reply.

Missing the support window from the Philippines

Users in the Philippines can lose a day just because support works on EST. If you wait until the last minute before the next box or billing cycle, your message may sit unread until the cut-off has passed.

The safer approach is to cancel several days before any visible delivery or billing date. If a charge is close, use both chat and email on the same day so you create a time-stamped record.

Expecting an automatic refund

No clear refund policy was found in the public terms for general refunds, unused periods, or billing errors. So another mistake is assuming that once you cancel, the company will automatically return unused money.

Ask for the refund separately and state the amount you want returned. If they deny it, ask for the reason in writing. That is much better than leaving the issue vague.

Not keeping proof of cancellation

Many consumers only remember to take screenshots after a problem appears. By then, the account page may have changed or the chat may be harder to retrieve. Without proof, banks and regulators have less to work with.

The solution is boring but effective: screenshot the final confirmation screen, save the email, and keep the file for at least 60 days from the statement date. That fits the usual bank dispute window mentioned in the BSP-related guidance.

Quick comparison of your cancellation options

Method comparison table

Key takeaway from the table

The most practical channels are account access, chat, and email because they move faster than postal mail. Registered mail gives stronger proof but takes longer because the address is in Canada. App Store and Google Play appear in the research table, but no clear evidence was found in the terms that Makegoodfood sells subscriptions through those stores, so direct support remains the more grounded route here.

If your priority is speed, use chat and email together. If your priority is evidence, combine email with screenshots and, if needed, a registered notice.

What to do right after cancelling

Immediate checks in the next 24 hours

After you cancel, look for a confirmation email the same day. If none arrives within 24 hours, follow up with support and attach your earlier message. Also check whether your account still shows an active plan or upcoming delivery.

Set a calendar reminder for the next expected billing date and the next expected delivery date. If either one passes with no charge and no shipment, that is a good sign the cancellation worked. If not, act quickly while your records are fresh.

Watch your bank, card, GCash, or Maya statement

Monitor the payment method you used for at least one full billing cycle. Look for merchant names that match or resemble Makegoodfood or Goodfood. If an unauthorized or continued charge appears, request a chargeback from your bank, card issuer, GCash, or Maya and include your cancellation proof.

In the Philippines, a charge dispute often needs to be raised within 60 days from the statement date. For consumer complaints beyond the payment issue itself, DTI is the government body commonly linked to online subscription disputes under RA 7394.

Alternatives after you leave

If you are cancelling because the process feels messy, there are Philippine alternatives in the supplied research. Fresh & Good Food Solutions offers healthy meal plans designed around different health goals. Alternatives Food Corporation serves the local food industry with a broader supply model rather than a classic meal-kit subscription.

If you want more local options, the research also mentions Fresh and Good Food and The Hearty Grub in the Philippines. A locally based service may give you easier support timing, peso pricing, and delivery handling that better fits your schedule.

Useful links

• Makegoodfood Help Centre
• Makegoodfood Terms
• Fresh and Good Food in Mandaluyong City
• So Goody Good in the Philippines
• The Hearty Grub in the Philippines

Where to send a written cancellation notice

Physical address available in the research

If you want to send a formal written notice, use the corporate office address listed in the service context:

• Goodfood Market Corp., 4600 rue Hickmore, Montréal, Québec H4T 1K2, Canada

This is not presented as a dedicated cancellation office, so online support through chat or email is usually faster. If you mail a notice from the Philippines, add your account email and a request for written confirmation by email so the company can match the letter to your account more easily.

Best practical route if you just want the subscription stopped

The simplest working route from the available evidence is to contact the Member Happiness team through live chat on the Help Centre page or by email at [email protected]. For users in the Philippines, that is usually more efficient than sending paper mail to Canada.

Just a reminder: do not stop after sending one message. Wait for written confirmation, verify your next billing date, and check your payment statement for at least one cycle. That extra follow through is what prevents the usual “I cancelled, but I still got charged” problem.