Cancellation Tavour: Easy Method

What is Tavour

A craft beer app with a paid membership layer

Tavour is a craft beer ordering platform focused on independent breweries in the United States. Its public information points users to Seattle, Washington, and the mailing address used for correspondence is in Seattle at 1904 3rd Avenue Suite 725, Seattle, WA 98101. The service revolves around app-based beer discovery, crate building, and optional paid membership perks.

For users in the Philippines, here is the key reality: Tavour+ is described as available only in the United States, and Tavour says interested users join from profile settings inside the app "by navigating to their profile settings" (tavour.com). That matters because many cancellation complaints start with a simple problem: people assume international access and delivery work the same way everywhere, but Tavour itself says its main program is U.S.-focused.

What people actually pay for on Tavour

The main paid subscription is Tavour+, priced at $119.00 (₱6,723.50) per year, plus applicable taxes "charged on the date of joining and upon renewal on the last day of the current membership" (tavour.com). The paid features are concrete: early access to beer releases, exclusive Tavour+ beers, and unlimited free shipping on crates with 12 or more beers (tavour.com).

Tavour also sells beer orders and gift boxes separately, but those are purchases rather than recurring plans. That distinction is useful when cancelling. You may be dealing with two different things: a membership renewal on one side, and a beer order with a strict 3-day cancellation window on the other.

How Tavour works in the Philippines

If you are in the Philippines, heads up: the research data says shipping to the Philippines may not be available, and Tavour+ is currently available only in the United States. There is no published Philippine pricing page, no stated support hours for Philippine users, and no local language support mentioned in the verified sources.

Local pain points are practical, not theoretical. The most common issues flagged for Philippine users are high shipping costs for international deliveries and limited availability of some beer styles in local markets. If your card, GCash-linked virtual card, or Maya card was used for a Tavour-related charge, save the billing record before you cancel.

Business model and commitment in plain English

The truth is, Tavour’s setup is more mixed than it first appears. Beer orders follow a purchase-and-ship model, while Tavour+ is an annual membership. The terms data used here found no minimum commitment period, no free trial terms, and no clear auto-renewal clause in the terms source reviewed, although the FAQ does say the annual fee is charged again upon renewal on the last day of the current membership.

That means you should treat Tavour+ like a yearly membership that can renew unless you stop it in time, while beer purchases have their own short cancellation rule. If you only want to stop future charges, focus on the membership. If you want money back for a beer order, the 3-day deadline is the number that matters.

How to cancel Tavour without getting billed again

Checks to do before you tap anything

Many Tavour users get frustrated because the cancellation path is not explained in one clean place, and delays can turn a full refund into no refund. Before cancelling, take three screenshots: your current plan page, your most recent billing entry, and any order confirmation email or app confirmation screen. For beer purchases, Tavour’s own cancellation page says you need to respond within 3 days of confirmation for a full refund (account.tavour.com).

Also note the date carefully. For an email order request, the clock starts from the confirmation email. For an app order, the clock starts from the confirmation screen after you click "GET IT" (account.tavour.com). If you are already past 3 days, your odds drop sharply because Tavour says orders beyond that point generally are not refundable unless there are extenuating circumstances, and even then the refund is only 50%.

Cancel a beer purchase through your account or support

The clearest official route is Tavour’s cancellation page at Tavour cancellations and returns. If you are signed in on the web account side, open your account, review the recent order, and use the support channel tied to that order. If the account page does not show a cancel button, send your cancellation request immediately by email to [email protected] and include the order confirmation details.

A practical message works best: state your name, the order date, the beer or crate name, and a direct line such as "I am cancelling this order within 3 days of confirmation and requesting a full refund." Tavour’s own wording supports this if you are inside that 3-day window (account.tavour.com). Send the email from the same address attached to the account so support can match it faster.

Cancel Tavour+ membership inside the app

Tavour says Tavour+ is invite-only and users can join from profile settings in the app (tavour.com). That strongly suggests the matching path for managing membership is also inside profile or account settings. In practice, look for a path close to Profile > Settings > Tavour+ or Account > Membership, then turn off renewal or cancel membership if the option appears.

If the app does not show a clear cancel control, do not wait. Take a screenshot of the missing option and email [email protected] the same day. Mention the annual fee of $119.00 (₱6,723.50) and ask for written confirmation that renewal is disabled before the renewal date. This is one of those cases where proof matters more than promises.

Email and contact support when the app is unclear

Tavour does not list a support phone number or live chat in the research data. The available support channels are email and a contact form, with support reachable at [email protected] and through the cancellation page (account.tavour.com). No public support hours were specified, so send your message as early as possible and do not rely on a same-day reply near a billing deadline.

If you are cancelling because you moved outside the service area before your orders shipped, say that clearly in the subject line. Tavour lists that as an example of an extenuating circumstance, though the published policy still says cancelled orders in those cases are refunded only 50% if they are beyond 3 days from confirmation (account.tavour.com).

Postal mail is an option if you want extra proof

You can also send a written cancellation notice by registered mail to the Seattle correspondence address if you want a paper trail. This is slower, so it makes more sense for disputes about a renewal or a failed cancellation request than for a same-week order cancellation where the 3-day rule applies.

If you prefer a digital version of registered delivery, services such as Postclic can provide time-stamped proof of sending, receipt, and opening with tracking and cryptographic proof. That said, for Tavour, email plus screenshots is usually the faster route because no phone support is listed.

What to watch out for while cancelling

No specific dark patterns were identified in the research, which is good news. The bigger problem with Tavour is not a maze of retention offers. It is the short refund window for beer purchases and the lack of detailed public instructions for membership cancellation.

Take note of the exact wording on the page or in the email response you receive. If support says your request was "received" but does not say "cancelled" or "renewal disabled," follow up. A vague acknowledgment is not enough if a charge appears later on your card statement.

After you cancel, what actually changes

Your order status and membership access

If you cancel a beer purchase within 3 days of confirmation, Tavour says you can receive a full refund at no extra cost (account.tavour.com). If you cancel after that, the normal rule is no refund, except in extenuating cases such as moving outside the service area before shipment, where the refund is only 50%.

For Tavour+ membership, the sources used here do not spell out whether benefits stay active until the end of the paid annual term after cancellation. Since the FAQ says the fee renews on the last day of the current membership, the safest assumption is that your existing paid period runs until its end date unless support states otherwise in writing.

If you do nothing, renewal risk is still there

The terms dataset found no explicit auto-renewal clause in the terms source reviewed, but the Tavour+ FAQ says the annual fee is charged upon renewal on the last day of the current membership (tavour.com). In everyday use, that means you should act as if renewal can happen automatically unless you disable it before the renewal date.

Set a reminder at least 7 days before renewal, not just on the renewal day. If support is slow and you wait until the last minute, you may end up arguing about whether your request arrived before the cut-off. That is a hassle you can avoid with one calendar alert.

Your data after cancellation

Tavour’s reviewed terms data does not specify a data retention policy after cancellation. So if your account history, order list, or membership proof matters to you, save it before you close anything. That includes screenshots of orders, receipts, confirmation emails, and any support replies.

There is also no published export process in the verified sources used here. If you want a copy of your account-related information, ask support by email before deleting the app or closing the account. Make the request simple and include the email tied to your profile.

Tavour refund policy and what Philippine users can do if it goes wrong

The official refund rule is strict

Tavour’s published cancellation page is unusually clear on one point: orders can be cancelled up to 3 days after confirmation at no extra cost, and that qualifies for a full refund (account.tavour.com). After 3 days, orders "cannot be refunded" unless there are extenuating circumstances, such as moving outside the service area before shipping. In those cases, the stated refund is 50%.

This is where many users feel stuck. If you miss the 3-day window by even a little, your leverage drops fast. For a Philippine customer dealing with time differences, international payment timing, and support delays, that short deadline is worth treating as urgent.

How to ask for a refund the practical way

Use email and the cancellation page together. Send your refund request to [email protected] and include the date of confirmation, the exact item or crate, the amount charged, and a screenshot of the confirmation email or app screen. Write the deadline into your message if you are still within 3 days.

If you are outside 3 days but have an extenuating circumstance, explain it directly and attach proof. For example, if you moved outside the service area before shipment, attach the address change or relocation proof. Tavour’s own policy recognizes this scenario, though only for a 50% refund (account.tavour.com).

Your rights in the Philippines on refunds and disputes

For Philippine users, there is no universal cooling-off period for all online purchases, and the research block also says Tavour does not specify one. Under the Consumer Act of the Philippines or RA 7394 and DTI practice, your strongest arguments usually involve misleading charges, non-delivery, unauthorized billing, or unfair refusal to honor the seller’s own published policy.

If a charge continues after a valid cancellation, you can complain to DTI and dispute the transaction with your bank, card issuer, GCash, or Maya. Under BSP-related card dispute practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Keep screenshots of the cancellation confirmation because that often decides whether the bank reverses the charge.

Chargeback, card dispute, and e-wallet reversal

Use a chargeback only after you have tried Tavour support and kept records. Send one final email asking for refund or reversal, wait a short but reasonable period, then open a dispute with your issuer if there is no fix. Include the transaction date, amount, merchant name, and your cancellation proof.

If you paid through a credit card, virtual card, GCash-linked card, Maya card, or bank debit card, ask for the merchant dispute form right away. Mention that the charge continued after cancellation or that the merchant did not honor the published 3-day full refund policy where applicable. For consumer complaints beyond the payment side, DTI handles online subscription and purchase complaints under RA 7394.

Terms and subscription conditions that matter before you pay again

Renewal, commitment, and trial terms

The terms data reviewed for this guide found no minimum commitment period and no free trial terms for Tavour. It also found no clear auto-renewal clause in the terms source reviewed, but Tavour’s FAQ says the annual membership fee is charged again on renewal on the last day of the current membership (tavour.com).

In plain language, you should not assume silence in one document protects you from renewal. If the FAQ says renewal billing happens, treat that as the working rule and cancel early. This is especially relevant for an annual fee of $119.00 (₱6,723.50), which is large enough to hurt if it posts unexpectedly.

Law, disputes, and what that means for a Philippine user

The reviewed terms data says applicable law is the United States and dispute resolution is arbitration in Seattle, Washington. For a user in the Philippines, that is not practical for small billing disputes. Realistically, your easier routes are merchant support, your payment provider, and DTI for consumer complaints linked to online transactions.

The same terms dataset also found no stated data retention policy after cancellation. So if your dispute later depends on receipts, order logs, or screenshots, you need to preserve them yourself. Do not expect the account history to remain available forever after cancellation.

Tavour plans and pricing in Philippine pesos

Current subscription price

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.50 PHP, and you should check the official website for exact local prices.

Is there a cheaper subscription tier?

Based on the verified subscription data used here, no cheaper recurring Tavour plan was identified. The raw pricing block also contained a placeholder showing "$0.00 (₱0)" monthly, but the verified public membership offer tied to Tavour+ is the annual plan at $119.00 (₱6,723.50) (tavour.com).

That means there is no real plan comparison inside Tavour’s recurring lineup at the moment. The most expensive and least expensive identified subscription are effectively the same plan: Tavour+ annual membership. If you are paying and not using early access or free shipping on 12-plus beer crates, the value drops quickly.

Billing notes for budget-conscious users

Tavour+ is billed annually, not monthly, and the public FAQ says the fee is charged on the join date and renewed on the last day of the current membership (tavour.com). There is no public monthly Tavour+ plan in the verified sources, so there is no monthly-to-annual savings calculation to compare.

Taxes may apply on top of the listed $119.00 (₱6,723.50). For Philippine users, any international card fees or foreign transaction charges from your bank can add more cost. Combine that with uncertain international shipping availability, and it is fair to ask whether the membership still makes sense outside the U.S.

Your rights in the Philippines if Tavour will not cancel or refund

The rules that matter for an online service like this

In the Philippines, the main consumer law is the Consumer Act of the Philippines or RA 7394, with complaints commonly handled through the Department of Trade and Industry or DTI for online consumer issues. The research block also notes that for door-to-door or direct sales, there can be a 7-working-day cooling-off period, but there is no universal statutory cooling-off rule for all online purchases.

Applied to Tavour, that means you should not rely on a generic "I changed my mind" refund right for an online beer order. Your stronger ground is Tavour’s own published 3-day cancellation rule, non-delivery, unauthorized charges, misleading presentation, or refusal to process a valid cancellation under the merchant’s stated policy.

How Philippine law helps in a Tavour dispute

If Tavour charges you after you cancelled, or refuses a refund despite a request made within the stated 3-day window, you can bring that evidence to DTI. RA 7394 is built to protect consumers against unfair and deceptive sales acts. In simple terms, if the published merchant rule says one thing and the actual billing does another, that is worth documenting and escalating.

If the problem is with the payment itself, such as an unauthorized or repeated card charge, your bank or e-wallet is the faster route. BSP-related dispute practice usually gives cardholders up to 60 days from the statement date to challenge a transaction, so do not sit on it for a month and hope it fixes itself.

How to file a complaint

Start with a clean evidence folder. Save the account screenshot, cancellation email, any merchant reply, the charge on your statement, and the amount in pesos. Then send one final written complaint to Tavour support. If there is no satisfactory response, file with DTI and separately open a payment dispute with your issuer.

• Merchant step: email [email protected] with your timeline and proof.
• Payment step: contact your bank, credit card issuer, GCash, or Maya and request a dispute or chargeback form within 60 days of the statement date.
• Consumer step: file a complaint with DTI under RA 7394 for online consumer issues.
• Evidence step: attach screenshots showing the cancellation request date and the posted charge.

Useful authorities and contacts

For Tavour-related billing disputes in the Philippines, DTI is the main consumer body to contact, while BSP is relevant for payment-system complaints involving banks and card issuers. The research block also names the Philippine Competition Commission, but for day-to-day cancellation and refund complaints, DTI is usually the more practical first stop.

Use official portals so your complaint gets logged properly. If your issue is merchant conduct, start with DTI. If your issue is the bank refusing to reverse an unauthorized transaction, escalate through BSP after following the bank’s internal dispute process.

What customers say about the cancellation experience

Verdict: the mood is clearly negative

Based on the review set provided for this guide, the overall sentiment trend is 0 positive and 5 negative reviews out of 5 unique reviews. Not all quoted reviews are about Tavour itself, and one clearly refers to another company, so treat them as cautionary examples around cancellation, refund delays, and weak customer service rather than a pure Tavour scorecard.

For Philippine users, the recurring frustrations line up with what usually triggers disputes here: unclear cancellation steps, refund delays, and having to repeat details to support. Local practical issues also include high shipping costs for international deliveries and limited availability of specific beer styles.

Recurring themes

Sources summary

Individual review snapshots

• "I appeal to everyone who has been cheated by this company we should all come together and make a complaint against them because fighting alone wont be possible against them." (Travaura)
• "This website & company & their staff people are fraud, be careful" (Travaura)
• "Terrible customer service. Due to a bug in the website I booked the wrong date. They didn't want to help so I was stuck with a useless flight." (Cebu Pacific Air)

Since the supplied review pool is entirely negative, the balanced view has to come from the product side. Tavour’s positive points are easy to see on paper: strong curation, exclusive beer access, and free shipping benefits on larger crates for Tavour+ members. The weak point is support confidence when something goes wrong and you need a quick, documented cancellation.

Documents to prepare before and after you cancel

What to save before sending the request

Do not start with just one screenshot. Save a full set: your account page, Tavour+ membership screen if you have it, order confirmation email, app confirmation screen after "GET IT," and the latest card or wallet transaction. For beer purchases, that confirmation timestamp is critical because the full-refund window is only 3 days (account.tavour.com).

If you are in the Philippines and your payment passed through a card linked to GCash or Maya, save both the merchant charge and the wallet reference if available. This makes bank or wallet disputes easier because support teams often ask for merchant name, amount, date, and last four digits of the card.

What you need for a refund request

• Order confirmation email or app confirmation screen
• Date and time of confirmation
• Amount charged in original currency and pesos
• Transaction ID or statement entry
• Screenshot of your cancellation email

Bundle everything into one email thread. If support asks again later, you can forward the same thread and avoid rewriting the story. That one habit saves a lot of back-and-forth.

What to keep after cancellation

After support confirms cancellation, save the reply in PDF form and keep a screenshot in your phone gallery. Then check your next bank or card statement. If you were promised a refund, monitor until it actually posts, not just until the email arrives.

For annual membership issues, keep proof until at least one full billing cycle has passed. For Tavour+, that means holding the records until after the next expected renewal date, since the fee is annual and a mistaken repeat charge may only show up months later.

Common mistakes that make Tavour cancellation harder

Waiting too long on a beer order

The biggest mistake is treating a beer order like a normal subscription cancellation. Tavour’s policy gives you 3 days from confirmation for a full refund (account.tavour.com). If you wait until day 4 because you expected a longer return window, you may lose the refund entirely or get only 50% in an extenuating case.

Solution: the moment you see the confirmation email or app confirmation screen, decide quickly. If you need to cancel, send the email that same day and attach the proof immediately.

Assuming app deletion means cancellation

Deleting the Tavour app does not prove your membership is cancelled. If Tavour+ renews and you only removed the app without disabling renewal or emailing support, you may still be charged $119.00 (₱6,723.50) on the renewal date according to the FAQ billing rule (tavour.com).

Solution: cancel in the account or membership area, then get written confirmation. App deletion is only cleanup after the real cancellation is done.

Not asking for a clear confirmation

Another common mistake is accepting vague replies like "we received your message." That is not the same as "your order was cancelled" or "your renewal is disabled." If the wording is soft, the dispute later becomes harder because the merchant can say the request was still under review.

Solution: reply and ask one direct question: "Please confirm in writing that my order is cancelled" or "Please confirm in writing that my Tavour+ renewal is turned off." Short, specific language gets better evidence.

Using the wrong dispute route

Some users jump straight to a public complaint without opening a payment dispute. For billing problems in the Philippines, your bank, card issuer, GCash, or Maya can often act faster than a general complaint process, especially if the issue is an unauthorized or continued charge.

Solution: run both tracks when needed. Use DTI for the consumer complaint and your payment provider for the chargeback or reversal request. Do not wait for one process to finish before starting the other if the dispute window is running.

Ignoring international limits and shipping realities

A practical mistake for Philippine users is assuming Tavour operates normally here. The sources used in this guide say Tavour+ is currently available only in the United States, and shipping to the Philippines may not be available. That creates real friction around delivery, service area, and support expectations.

Solution: if your issue is tied to location or shipping availability, mention that at once in your cancellation message. Tavour’s policy specifically cites moving outside the service area before shipment as an extenuating circumstance, which can at least support a partial refund claim (account.tavour.com).

Side by side: your Tavour cancellation options

Comparison table

Key takeaway

If speed matters, web account tools and email support are the most practical choices because Tavour publishes the cancellation page and support email directly. If proof matters most, registered mail adds another layer, though it is slower and less useful when your refund clock is only 3 days.

The app store routes listed above can matter only if the subscription was billed through those stores. If your charge came directly from Tavour, stay with Tavour account support and direct email so the request reaches the right team.

What to do after cancelling so the charge does not come back

Your next 24 hours

As soon as you cancel, check for a confirmation email or written support reply. If nothing arrives within a reasonable time, send a follow-up on the same thread and attach the screenshot of your original request. Then put a calendar reminder 3 days, 7 days, and one billing cycle ahead.

If your concern is a beer order, watch for the refund post and not just the cancellation acknowledgment. If your concern is Tavour+, watch the next expected renewal date. These are two different timelines, and mixing them up causes most of the confusion.

Monitor your bank, card, GCash, or Maya history

Check your statement for at least one full cycle after cancellation. If an unauthorized or continued charge appears, contact your issuer immediately and file a dispute within 60 days from the statement date. In the Philippines, you can also escalate to BSP for payment-related issues and to DTI for the consumer side under RA 7394.

Use your evidence package when you dispute the charge: cancellation email, support reply, order or membership screenshot, and the statement line with the amount. Banks respond faster when the story is organized and the dates are clear.

Alternatives if you still want craft beer options

If Tavour no longer fits because of location limits or support concerns, there are workable alternatives. Beer52 offers a subscription model with international shipping options and starts at around ₱2,500 per month for 8 beers. Beer Hawk offers a broad imported selection at about ₱150 to ₱500 per bottle.

If you want less shipping risk, Craft Beer Philippines is the more local option, with many bottles in the ₱100 to ₱300 range. For Philippine buyers, local access often beats overseas exclusives once you factor in fees, delivery uncertainty, and refund friction.

Useful links

• Tavour+ official page
• Tavour+ FAQ
• Tavour cancellations and returns
• Department of Trade and Industry

Where to send a written cancellation notice

Mailing address for written notices

If you want to send a physical cancellation or dispute letter, use the correspondence address associated with Tavour:

• 1904 3rd Avenue Suite 725, Seattle, WA 98101

Use this for written records or disputes, not as your fastest option for a 3-day refund request. For urgent cancellations, email [email protected] and use the official cancellations and returns page at the same time.

When online cancellation is the better choice

For most users, online cancellation is the practical route because Tavour publishes no phone number and no live chat. Email gives you a timestamp, a searchable record, and something you can attach to a bank dispute later. That is usually more useful than waiting for international mail to land in Seattle.

If you do send a letter, keep the receipt and a copy of the signed notice. Pair it with email rather than using mail alone. That gives you both speed and proof, which is exactly what you need if a charge is later disputed in the Philippines.