Cancellation Harvest: Easy Method

What is Harvest

What you are actually subscribed to

Harvest is a time tracking and invoicing service, not a gaming subscription for Farthest Frontier. That mismatch matters because the verified cancellation path, pricing, and refund rules in this guide come from Harvest's official support and terms pages, not from a game publisher. If you signed up expecting project time logs, invoices, reports, and team billing tools, you are in the right place.

The service offers a free tier, a paid Teams plan, and a custom Enterprise plan. Harvest also offers a 30-day free trial for new registered users, then billing starts in advance on a monthly or yearly cycle and the fees are non-refundable according to its terms "subscription fees are non-refundable" (getharvest.com).

Main features people pay for

Most paying users subscribe for unlimited seats on Teams, team reporting, invoicing, accounting integrations, payment integrations, and scheduled phone support. The free plan is limited to 1 seat and 2 projects, which is enough for testing but usually too small for an agency, startup, or client billing workflow.

Here is the practical truth: people usually cancel Harvest when they no longer need client invoicing, when another tracker fits their workflow better, or when annual renewal is coming up. If you want a replacement after canceling, common alternatives include Jibble, Timely, MinuteDock, and DeskTime.

Availability in the Philippines

Harvest is accessible in the Philippines through the web, and its official support also documents App Store and Google Play subscription cancellation routes. Local support hours are not specified, there is no published live chat, and the listed contact email is [email protected]. That means email records and screenshots matter a lot if something goes wrong.

Pricing in the source data is shown in pesos, with Free at ₱0.00, Teams at ₱9.00 per seat monthly, and Teams at ₱11.00 per seat annually as published in the research set. Harvest also states that annual payment gives a 20% discount, and subscriptions renew automatically unless you cancel before the next billing date (getharvest.com).

How to cancel Harvest without getting billed again

Checks to do before you click anything

Many users get frustrated when cancellation feels unclear or when a charge appears after they thought the account was already closed. The safest move is to prepare three things before canceling: your current plan screenshot, your next billing date, and a copy of any invoice or receipt already in your account.

Harvest says that once the account is closed, it is immediately disabled and the account information cannot be recovered. So before you cancel, export any timesheets, invoices, and reports you still need. If you manage a team account, warn your teammates first because account closure affects everyone on that workspace.

• Take a screenshot of Settings and Billing
• Save invoices and time reports
• Note whether you pay monthly or yearly
• Check whether you subscribed on web, App Store, or Google Play

Exact web cancellation path

If you subscribed directly with Harvest, the official click path is clear. Log in to your Harvest account, open Settings, go to Billing, then click the Close account link. After that, choose Close my account immediately, review the information, click Continue, answer the reason questions, add feedback if you want, then click Close my account (support.getharvest.com).

Heads up: do not close the tab after the reason survey step. A common mistake is stopping after the review page and assuming the account is already canceled. Wait until you see the final confirmation screen, then take a screenshot and save any confirmation email.

If you want Harvest's own help article while you do it, use Harvest cancellation help. If your account is on an older billing version, there is also Harvest legacy billing help.

App Store, Google Play, email, and mail options

If you subscribed through App Store on iPhone or iPad, open App Store, tap your profile icon, choose Subscriptions, find Harvest, then tap Cancel Subscription. If you subscribed through Google Play on Android, open Google Play Store, open the menu, choose Subscriptions, select Harvest, then tap Cancel Subscription (support.getharvest.com).

The key rule is simple: cancel where you originally bought the subscription. If Apple or Google handles billing, deleting the app or closing the Harvest website account alone may not stop the store renewal. That is one of the easiest ways to get charged again.

Harvest does not publish a support phone number and does not list live chat in the research data. The working support contact is [email protected], and email is your best option for billing questions, refund requests, and proof of notice. Send your message from the same email linked to the account and include the billing date, plan name, and last invoice number.

If you want written delivery proof outside email, you can also send a registered letter to the cancellation address. Some people now use a digital registered-mail service such as Postclic because it creates timestamped proof of sending, receipt, and opening. It is not required, but it can help if you are documenting a disputed charge.

After cancellation, here is what changes on your account

Access and renewal status

Harvest says your subscription renews automatically for successive renewal terms, using the shorter of the original term or 1 year if you do not cancel in time (getharvest.com). So if you do nothing, billing continues automatically on the next cycle. That is why canceling before the next billing date matters more than canceling on the same day as renewal.

When you close the account, Harvest states the account is immediately disabled. In practical terms, do not expect a long grace period after full account closure. If you need reports for the current month or copies of invoices for your accountant, download them before pressing the final confirmation button.

Your data after account closure

This is the part many people miss. Harvest's terms say your account and information cannot be recovered once the account is closed, and retention or deletion is handled at Harvest's sole discretion (getharvest.com). That means you should assume anything not saved locally may be gone for good.

Before closing, export timesheets, invoice PDFs, expense data, and any project summaries your team may need later. If you are canceling because of cost, switching to the free plan may be worth checking before full closure, since the free tier still includes time tracking, reporting basics, and invoicing for 1 seat and 2 projects.

Harvest refund policy and what actually works if you were charged

What the terms say about refunds

Harvest's official terms are blunt: "Subscription fees are non-refundable, and there is no cancellation fee" (getharvest.com). The same rule also applies to changes in seat count or account changes during the current term, so do not expect pro-rated credits for unused days on a monthly or yearly subscription.

The good news is that there is no separate cancellation penalty and no early termination fee was found in the terms. The bad news is that if you cancel halfway through a billing period, Harvest does not promise money back for the unused portion.

Your rights in the Philippines and realistic refund steps

In the Philippines, there is no universal statutory cooling-off period for all online subscriptions, while door-to-door or direct sales can have a 7 working day cooling-off period under consumer rules. For an online software subscription like Harvest, the safer approach is to rely on the service's cancellation flow, keep proof, and act fast if you see an unauthorized or continued charge.

If you believe a billing error happened, email [email protected] with your account email, invoice number, transaction date, amount charged, and your cancellation screenshot. Ask for a refund clearly and state the date you canceled. Harvest does not publish a specific billing error refund promise, so a documented request improves your odds.

• Send the refund request to [email protected]
• Attach cancellation proof and bank or card statement
• State the exact amount and charge date
• Ask for written confirmation of the outcome

Chargeback and payment channel options

If Harvest does not resolve an unauthorized or continued charge, users in the Philippines can request a chargeback through their credit card issuer, bank, GCash, or Maya. Under BSP dispute practice, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not wait for months before escalating.

If the purchase was through App Store or Google Play, also use that store's billing support because Apple and Google control those payments. If the charge was direct on a card or e-wallet, keep screenshots, emails, invoice copies, and the exact cancellation timestamp. DTI handles consumer complaints under the Consumer Act or RA 7394, while BSP is relevant for the payment dispute side.

Terms and subscription conditions that affect your wallet

Auto-renewal, commitment length, and trial conversion

Harvest says subscriptions auto-renew for successive renewal terms for the shorter of the initial term or 1 year (getharvest.com). There is no minimum commitment period specified beyond your chosen billing cycle, which means you can subscribe month to month or year to year, but you must still cancel before the next renewal if you want charges to stop.

New users can get a 30-day free trial. After that, billing starts according to the selected plan, charged in advance monthly or yearly, and those fees are non-refundable (getharvest.com). The practical takeaway is simple: put the trial end date in your calendar the same day you sign up.

Data retention and missing legal details

Harvest's terms say closed accounts are immediately disabled and cannot be recovered. They also say data may be retained or deleted at Harvest's discretion, which is a strong reason to export everything before cancellation. This is one of the stricter parts of the service because there is no guaranteed recovery window after closure.

The terms page in the research set does not specify governing law or a dispute resolution procedure. That does not remove your rights in the Philippines, but it means you may need to rely on your payment provider, DTI complaint channels, and your own records if a cancellation or billing dispute becomes messy.

Harvest plans and pricing in the Philippines

Current subscription plans

Which plan costs more and when cancellation makes sense

The free plan is obviously the cheapest at ₱0.00, while Enterprise is the most expensive because pricing is customized. Among fixed published prices in the research set, Teams annual is listed at ₱11.00 per seat and Teams monthly at ₱9.00 per seat, while Harvest also says annual billing gives a 20% discount on its pricing page. If you are reviewing costs before renewal, compare the seat count carefully because extra users increase the total quickly.

For solo users, the free plan may already cover basic time tracking and invoicing. For teams that only need simple tracking, canceling a paid plan before renewal and moving to a smaller setup can be cheaper than closing everything completely. You can review the official plan page here: Harvest pricing.

Your rights in the Philippines if cancellation goes wrong

Laws and agencies that matter for a Harvest dispute

For Philippine users, the most relevant consumer framework is the Consumer Act of the Philippines or RA 7394, with complaints commonly handled through the Department of Trade and Industry for online consumer issues. If the problem is not the subscription itself but the payment transaction, BSP rules and your card issuer or e-wallet provider become important, especially for chargebacks and unauthorized recurring charges.

The research set also names the Philippine Competition Commission, but for a normal cancellation or refund complaint, DTI is the more practical first stop. If Harvest's terms say fees are non-refundable but you were billed after a documented cancellation, the issue is less about changing your mind and more about an allegedly improper charge.

Cooling-off rules and how they apply here

Philippine rules recognize a 7 working day cooling-off period mainly for door-to-door or direct sales. For online software subscriptions like Harvest, there is no broad automatic cooling-off rule that guarantees a refund just because you changed your mind. That is why cancellation timing, screenshots, and payment records are the strongest tools you have.

Here is the practical comparison: Harvest does not promise a cooling-off right in its terms, and it does not promise pro-rated refunds. So if you subscribed online and want out, your best route is to cancel before renewal, keep proof, and escalate quickly if a post-cancellation charge appears.

How to file a complaint

If Harvest support does not fix the issue, prepare a short complaint file with your account email, cancellation screenshot, invoice, date of charge, amount, and copies of your emails. Send the consumer side complaint to DTI and the payment dispute to your bank, credit card issuer, GCash, or Maya within the dispute window, commonly up to 60 days from the statement date for card disputes.

You can also keep a clean timeline in one document: sign-up date, trial end date, cancellation date, support email date, and charge date. That makes it much easier for DTI or your bank to see what happened without digging through a long email thread.

What customers say about canceling and billing

Overall verdict from available reviews

Based on the review set provided here, the trend is negative: 0 positive and 5 negative reviews out of 5 unique reviews. The recurring complaints are continued charges after cancellation, slow or absent customer service responses, and frustration over billing clarity. No specific cancellation issue was reported from Philippine users in the dataset, but the overall pattern is still a useful warning.

The balanced view is this: Harvest's official cancellation steps are straightforward on paper, but some reviewers say the real pain point starts after they think cancellation is complete. That does not prove every case is the same, but it does mean you should document each step carefully.

Recurring themes and source summary

• "I cancelled my yearly subscription in time before the renewal period, yet was just charged again for another yearly subscription. Also, there is no way to remove your card/bank information once it is inputted." (TrustPilot)
• "It’s been months and no response. I’ve sent a dozen emails. There’s no CS number." (TrustPilot)
• "I am unable to cancel the service. They keep billing me monthly and there is no customer service response at all." (TrustPilot)

Documents to collect before and after cancellation

What to save before closing the account

If you only do one thing before canceling, save proof of your current plan and billing page. That means screenshots of Settings, Billing, your plan name, seat count, renewal date, and your last invoice. Because Harvest says closed account data may not be recoverable, export your reports before you shut the account.

• Screenshot of Billing page
• Plan name and renewal date
• Invoices and receipt emails
• Exported timesheets and reports

What to keep for refund or dispute purposes

For a refund request or chargeback, keep the exact transaction date, amount, statement line, and cancellation confirmation. If support replies by email, save the full thread as a PDF. If support does not reply within a reasonable period, that silence can still help show that you tried to resolve the issue first.

After canceling, check your next statement cycle and keep a screenshot showing no new Harvest charge. If a charge appears anyway, your evidence file is already ready for your bank, GCash, Maya, or DTI complaint.

Common mistakes that lead to extra charges

Mistakes users make again and again

The most common mistake is canceling in the wrong place. If you subscribed through App Store or Google Play, closing the Harvest web account may not stop the store billing. Real example: a user thinks deleting the app equals cancellation, then a renewal appears on the next statement.

Another common mistake is expecting a pro-rated refund for unused time. Harvest's terms say fees are non-refundable, so canceling halfway through a yearly term usually stops future renewal, not the current term's charge. If you are near renewal, cancel before the billing date instead of waiting until after the charge lands.

• Wrong channel used for cancellation
• No screenshot of final confirmation
• Missed renewal date by one day
• Assumed unused time is refundable
• Forgot to export data before closure

How to avoid those problems

Use a simple checklist on the day you cancel. Confirm the original payment channel, finish the full flow, take screenshots, and set a calendar reminder for 3 days before renewal and again on the statement date. This takes 5 minutes and can save you a much bigger hassle later.

If you email support, include facts, not a long story. Write the account email, charge date, amount, cancellation date, and attach evidence in one message. Short, complete requests are easier for billing teams and stronger for DTI or bank disputes if escalation becomes necessary.

Comparison of cancellation methods at a glance

Method, timing, fee, and effort

Key takeaway before you choose

The web route is the fastest if Harvest bills you directly. Store cancellation works best when Apple or Google handles payment. Registered mail is slower, but it can help if you want extra proof for a dispute file and prefer a paper trail.

No single method fits every case. The right option depends on where you originally subscribed and how much written evidence you want to keep.

What to do right after you cancel

Immediate follow-up and charge monitoring

Right after cancellation, save the confirmation screen, save the email if one arrives, and put the next billing date in your calendar anyway. The reason is simple: if a charge still appears, you will know the exact date it should not have happened. Monitor at least the next 1 to 2 statement cycles.

If an unauthorized or continued charge appears, request a chargeback from your bank, card issuer, GCash, or Maya as soon as possible. In the Philippines, card disputes commonly need action within 60 days from the statement date. DTI can handle the consumer complaint side under RA 7394, while BSP rules matter for payment disputes.

Alternatives and useful links

If you are leaving because of price or workflow, Jibble is a strong low-cost option with a free tier and accounting integrations. Timely focuses on automatic tracking, while DeskTime is useful for productivity monitoring and accountability. For invoicing-focused setups, MinuteDock is another option to review before your next billing cycle.

• Harvest official website and pricing
• Harvest cancellation instructions
• Harvest terms of service
• Department of Trade and Industry Philippines

Cancellation address and when to use it

Postal address on file

If you want to send a written cancellation notice by mail, use this address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

This should be treated as a secondary route, not the main one, because Harvest's official process is online through your account or through App Store or Google Play when those stores handle billing.

Best use of the address in a real dispute

The address is most useful when you want an extra layer of proof for a billing dispute, especially after an email request has already been sent. If you use mail, include your account email, subscription type, cancellation date, and a copy of your invoice so the notice can be matched to the right account quickly.

For most users in the Philippines, the fastest path is still web cancellation plus an email record to [email protected]. That combination gives you speed and documentation, which is exactly what you need if a post-cancellation charge shows up later.