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Cancellation Hiddenlistings: Easy Method
What is Hiddenlistings
How the service works
Hiddenlistings is a subscription service that gives you access to real estate listings presented as off-market or less publicly visible opportunities. The service is run from the United States, and its terms page says the contract is governed by U.S. law, which matters because billing, support hours, and disputes are handled on that basis, not on Philippine business hours or local court access. The official terms are published at Hiddenlistings Terms.
For users in the Philippines, the business model is the part you need to understand before anything else. Hiddenlistings offers a 7-day trial for $1.00 (₱1)*, and if you do not cancel during that trial, the account rolls into a non-refundable monthly membership of $49.60 (₱50)* until you cancel. The truth is, that trial-to-paid setup is where many subscription problems usually begin.
What people are paying for
The core value is access to listings that are not promoted in the usual public marketplace format. In practical terms, you are paying for database access, search visibility, and the chance to browse opportunities that may not appear on ordinary listing sites. This is not a one-time purchase. It is an ongoing subscription that may auto-renew every billing cycle unless you turn it off or cancel.
The verified pricing data also shows a plan called Investgenc Silver at $21.99 (₱22)* monthly, while the terms mention a monthly charge of $49.60 (₱50)* after the $1.00 (₱1)* trial. That mismatch is a heads up to take screenshots of the price shown on your own checkout page before you subscribe or cancel. Hiddenlistings does not clearly present Philippine-specific pricing, local currency billing, or local wallet support in the verified data.
Availability in the Philippines
Hiddenlistings appears accessible from the Philippines through the web, but the support setup is U.S.-based. Support hours are Monday to Friday, 6 am to 6 pm PST, and Saturday to Sunday, 9 am to 5 pm PST. For many users in the Philippines, that means replies may land late at night or the next day, which matches the reported local frustration about slow contact outside support hours.
No verified evidence shows a dedicated Philippine app subscription, local language support, or direct GCash and Maya billing. That means your cancellation usually needs to happen through the website account area or by email to [email protected]. If you signed up directly on the site, do not waste time looking for an App Store or Google Play cancellation route unless your own receipt clearly says the store handled the charge.
How to cancel Hiddenlistings without getting charged again
Checks to do before you press cancel
Many Hiddenlistings users get frustrated because the cancellation flow is unclear, they are unsure whether the request really went through, and they worry about another charge hitting their card. Before you cancel, log in and note your current billing date, current plan name, and the email address tied to the account. A screenshot of the subscription page can save you a lot of hassle if support later says they cannot find your membership.
If you used the 7-day trial for $1.00 (₱1)*, treat the trial end date as urgent. The terms say the membership automatically continues with a non-refundable monthly charge of $49.60 (₱50)* if not canceled during the trial. Save any listing data, account details, or relevant correspondence before you cancel, because access ends immediately after cancellation according to the verified refund and access information.
- Screenshot the plan page and billing date
- Save the email receipt and transaction amount
- Confirm which email address is linked to the account
- Check whether you are still inside the 7-day trial
- Prepare to save the confirmation email or final screen
Cancel through your Hiddenlistings account
The fastest official route is through the website account area. The verified steps are clear: log in to your HiddenListings account, go to Account Settings or Subscription Management, select Cancel Subscription, and follow the on-screen prompts until the cancellation is confirmed. If the layout has changed, look for labels close to Account, Membership, Billing, Plan, or Subscription.
A practical click path to try is Account Settings > Subscription Management > Cancel Subscription. If you see a final confirmation button, press it and stay on the page until you get a success message. Do not close the tab too early. If there is a confirmation screen, take a screenshot showing the date, time, and your account name. You can also use the official contact page if the account area is not loading: Hiddenlistings Contact.
Some users in the Philippines say the process feels more time-consuming than it should be. Here is the insider tip: after canceling, check your inbox within a few minutes and also check spam or promotions. The official instructions say you should ensure that you receive a confirmation email or notification confirming the cancellation. If there is no proof, assume the process is incomplete and follow up the same day.
Cancel by email, phone, or post
If the website route fails, send an email from the address linked to your account to [email protected]. Include your full name, username, and a direct sentence saying you want to cancel your subscription immediately. Add the last charge amount and date if you have them. This gives you a time-stamped record, which is useful if a continued charge appears later.
You can also try the listed phone number, (800) 375-5520, during support hours: Monday to Friday, 6 am to 6 pm PST, and Saturday to Sunday, 9 am to 5 pm PST. Because these are U.S. hours, users in the Philippines may have difficulty reaching support at convenient times. If you call, write down the date, exact time, the name of the agent, and what they told you.
If you prefer a paper trail by post, the company address is available and can be used for a cancellation notice. Some people now use certified digital mail services such as Postclic for a tracked record of sending and receipt instead of traditional registered mail. That can help if you want timestamped proof without going to the post office.
What changes right after you cancel
Access usually ends right away
This is the part many people miss. Hiddenlistings says no refunds are given for unused periods after cancellation, and the verified data adds that access ends immediately upon cancellation. So if you cancel on the 10th and your billing cycle would have ended on the 20th, you should not expect to keep using the service until the 20th.
That immediate cutoff is stricter than many streaming or software subscriptions. If you still need any saved information, download or copy it before submitting the final cancellation request. Once the account access is cut, you may not be able to retrieve what you were using.
What happens if you do nothing
The terms say the subscription may automatically renew at the end of each billing cycle unless you cancel. There is no minimum commitment duration specified, so you can cancel at any time, but auto-renewal means billing can continue month after month if you forget. That is especially risky during the $1.00 (₱1)* trial, because the next step is a non-refundable monthly fee of $49.60 (₱50)*.
As for personal data, the terms say user data may be retained for a period as required by law or for legitimate business purposes. Hiddenlistings does not publish a precise retention timetable in the verified data. If you want clarity on what stays on file after cancellation, send that question directly to support in the same email thread as your cancellation request.
Hiddenlistings refund policy and the real chances of getting money back
What the policy says in plain language
Many users in the Philippines get upset at this stage because they cancel and expect a prorated refund for the unused days left in the month. Hiddenlistings does not promise that. The verified policy says refunds are not provided after cancellation, all service fees are non-refundable, and no refunds are issued for unused periods after cancellation.
That means if the charge was valid under the terms, your odds of getting money back are low. Most users should assume there is no prorated refund. The one clear exception in the verified data is a billing error. If Hiddenlistings charged the wrong amount, billed after a confirmed cancellation, or duplicated a charge, support may investigate and may issue a refund or adjustment.
How to ask for a refund when there is a billing error
Use email for this, because it creates a written trail. Send your request to [email protected] and include your full name, username, charge date, exact amount, and proof of cancellation if you already canceled. If the issue is trial conversion, mention the trial start date, the date you canceled, and attach the confirmation email or screenshot.
- State the exact problem in one sentence
- Attach the bank or card screenshot
- Attach the cancellation confirmation
- Ask for a refund or billing adjustment
- Request a reply by email for your records
Withdrawal rights in the Philippines
In the Philippines, the Consumer Act of the Philippines or Republic Act No. 7394 does not create one universal cooling-off period for every subscription. There are limited cases where a 7-working-day cooling-off rule can apply, such as certain door-to-door or distance sales situations. For a web-based subscription like Hiddenlistings, the key point is that there is no automatic general refund right just because you changed your mind.
If the signup involved false claims, misleading representations, or an unauthorized charge, that is different. In that case, you can escalate a complaint to the Department of Trade and Industry or DTI under RA 7394. For plain buyer's remorse after a valid charge, the company policy against refunds will usually control.
Chargeback through your bank, card, GCash, or Maya
If you were billed after a confirmed cancellation, or the charge was unauthorized, you can dispute it with your payment provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. If you paid by credit card, debit card, GCash, or Maya, contact the provider quickly and submit your screenshots, email trail, and the date you canceled.
Use chargeback as a last resort after you have tried support, unless the transaction is clearly unauthorized. DTI handles consumer complaints for online subscriptions under RA 7394, while BSP-related complaint channels matter when the payment issue involves the bank, card issuer, or e-wallet handling. Your success rate is usually strongest when you have a dated cancellation confirmation and a statement showing the post-cancellation charge.
Subscription terms that matter before Hiddenlistings bills you again
Auto-renewal, commitment, and trial conversion
The terms say the subscription may automatically renew at the end of each billing cycle unless canceled by the user, and no minimum commitment duration is specified. In plain English, that means you are not locked in for a long term, but billing keeps repeating until you stop it. That is a flexible setup, but also an easy one to forget.
The biggest clause is the trial conversion: a 7-day free trial is offered for $1.00 (₱1)*, and if not canceled during the trial period, the membership automatically continues with a non-refundable monthly charge of $49.60 (₱50)* until canceled. That wording comes from the terms page at hiddenlistings.com. If you only wanted to test the service, set a calendar alert several days before day 7.
Law, disputes, and data after cancellation
The terms also say the laws of the United States govern the contract and disputes are subject to the exclusive jurisdiction of courts in the United States. For a user in the Philippines, that is not convenient, which is why documenting every step matters. If support fails and billing continues, your more practical routes are your bank, e-wallet provider, and DTI complaint channels rather than trying to chase a court process abroad.
On personal data, Hiddenlistings says user data may be retained for a period as required by law or for legitimate business purposes. The terms do not give a fixed number of days or months in the verified data. If data deletion matters to you, ask support directly after canceling and keep the reply.
Hiddenlistings plans and pricing in Philippine peso
Known subscription prices
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Investgenc Silver | $21.99 (₱22)* | Monthly |
Trial offer | $1.00 (₱1)* | 7 days |
Standard membership after trial | $49.60 (₱50)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for the exact local price shown at checkout.
Which option costs more
Based on the verified information, the least expensive entry point is the 7-day trial at $1.00 (₱1)*. The most expensive known recurring option is the standard membership at $49.60 (₱50)* monthly after the trial. The Investgenc Silver plan at $21.99 (₱22)* monthly is lower, which suggests that Hiddenlistings pricing may differ by offer, landing page, or account type.
Here is the practical takeaway: if your billing screen shows a price that does not match the public information you saw elsewhere, trust the checkout screen you personally saw and capture it. There is no verified annual discount data, and no cancellation fee is specified in the terms, but all service fees are non-refundable. So the biggest money-saving move is not chasing a refund later. It is canceling before the next billing event.
Your rights in the Philippines when a subscription goes wrong
What Philippine law can help with
For users in the Philippines, the main law to know is the Consumer Act of the Philippines, Republic Act No. 7394. It protects consumers against deceptive, unfair, and unconscionable sales acts. Applied to Hiddenlistings, that matters if you were misled about pricing, charged without consent, or billed again after a valid cancellation request.
There is no universal cooling-off rule for every online subscription under RA 7394. Limited 7-working-day cooling-off rules can apply in certain sales situations, including some distance or door-to-door contexts, but not as a blanket rule for every web membership. So if Hiddenlistings says no refund after cancellation, the stronger complaint angle is usually misrepresentation or unauthorized charging, not a simple change of mind.
How to file a complaint with DTI
If support does not solve the problem, file a complaint with the Department of Trade and Industry. Prepare your account email, cancellation proof, billing statement, screenshots of the offer page, and any reply from support. Your goal is to show a clean timeline: signup date, cancellation date, and the charge you are disputing.
- Write a short summary of the issue
- Attach screenshots and payment proof
- State the amount charged and date
- Include the company name Hiddenlistings
- Request refund, reversal, or billing stop
Useful authority contacts
DTI is the main consumer authority to contact for online subscription complaints in the Philippines. For banking or card dispute handling, your bank or e-wallet provider comes first, and BSP-related escalation may help if the provider mishandles the dispute process. In a Hiddenlistings case, that split matters because DTI handles the consumer complaint, while the payment provider handles the chargeback workflow.
You can start with DTI through its official website at DTI Philippines. When you contact your bank, GCash, Maya, or card issuer, ask for the exact dispute deadline and case reference number on day one. That reference number helps if the case drags on.
What users say about cancellation and support delays
Overall verdict from available reviews
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews.
Based on the available review set, cancellation and support confidence look poor. The recurring pattern is not praise for an easy exit process. It is frustration, scam accusations, and claims that communication becomes difficult after payment. That lines up with the local issue data saying some users find cancellation time-consuming and support hard to reach outside business hours.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Scam accusations | 5 reviews | Paid then no help |
No response | 3 reviews | Support stopped replying |
Account issues | 2 reviews | Account removed |
Source | Rating | Number of reviews |
|---|---|---|
Hiddenmarketplace | 1/5 | 5 reviews |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
Hiddenmarketplace | 1/5 | Scam claims | Negative |
Hiddenmarketplace | 1/5 | No response | Negative |
Hiddenmarketplace | 1/5 | Account deletion | Negative |
Hiddenmarketplace | 1/5 | Repeat scam | Negative |
Hiddenmarketplace | 1/5 | Trust issues | Negative |
Individual testimonials
- "I am one more victim of this scam Hidden Market place. Sad to say the positive reviews here are also placed by Hidden market place team. They are 100% scam. Please save your money and dont every buy from there." (Hiddenmarketplace)
- "I swear to GOD this is real thing happened to me!!!! This a Scam website, they reply instantly before you paid, I bought a IPhone 13 128G for 296$ [approx. ₱296] in Black Apple , after I paid my order, they never reply either vendor and costumer service. And today, they just cancel my account. These people are real scumbags." (Hiddenmarketplace)
- "Scam - after I pay they delete my account. They did not even answer me !!! They have not email where you can write !!! SAM SCAM SCAM" (Hiddenmarketplace)
There are no positive reviews in the provided set, so saying otherwise would be misleading. The balanced point is that Hiddenlistings does publish official cancellation and contact channels, which is better than having no process at all. The problem is whether support response and user trust match that paperwork in practice.
Documents to prepare before and after cancellation
Before you cancel
Your best protection is a small evidence pack. Save the plan screen, your next billing date, and the receipt showing the amount charged. If you are in the $1.00 (₱1)* trial, include proof of the exact trial start date because one day can make the difference between paying nothing more and getting charged $49.60 (₱50)*.
- Screenshot of Account Settings or Subscription page
- Email receipt with amount and date
- Username and registered email address
- Screenshot of the trial or plan offer
For refund disputes and after cancellation
If you ask for a refund due to a billing error, attach the transaction record, statement line, and cancellation confirmation. After canceling, save the email or screenshot that proves the request succeeded. If you called support, save your call notes with date and time. These details matter if you end up filing with DTI or disputing through your bank within the usual 60-day statement window.
- Cancellation confirmation email or screen
- Bank, card, GCash, or Maya record
- Support email thread
- Call notes with agent name
Five common cancellation mistakes that cause repeat charges
Using the wrong channel or stopping halfway
A common mistake is logging in, clicking around the account page, and assuming that leaving the page equals cancellation. On Hiddenlistings, you need the final confirmation step and proof after it. If you do not receive a confirmation email or message, do not assume the cancellation is complete.
Another problem is sending an email from the wrong address. Support asks for the email associated with the account. If you write from a different email, the request may stall while they verify identity. That delay can cost you another billing cycle.
Missing the trial deadline and expecting a prorated refund
The 7-day trial for $1.00 (₱1)* can catch people off guard because the monthly charge after that is listed in the terms as $49.60 (₱50)* and is non-refundable. If you wait until the trial has already converted, Hiddenlistings says refunds are not provided after cancellation. That is why setting a reminder on day 5 or day 6 makes more sense than waiting until day 7 evening.
Users also expect to get money back for unused days after canceling mid-cycle. The verified policy says no refunds for unused periods and access ends immediately. That is harsh, but it is better to know it before you press cancel.
Not saving proof and not checking statements
If support or billing goes wrong, your screenshots are your best friend. Without a cancellation confirmation, disputes become harder. A real-world example is a user who canceled on the website, closed the tab, and never checked for the email. When the next charge appears, there is no easy proof that the request was completed.
Take note of your payment statement for at least one more billing cycle after cancellation. If a charge appears after a confirmed cancellation, contact support immediately, then your bank, GCash, Maya, or card issuer. Waiting too long can make a chargeback harder within the usual 60-day dispute period.
Quick comparison of Hiddenlistings cancellation methods
Method comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web account | Before next billing | No fee specified | Easy |
5-10 business days | No fee specified | Higher but strong proof | |
Postal mail | At least 7 days early | No fee specified | Slower paper trail |
Key takeaway
The web account route is the quickest when it works, because the official process is built around Account Settings or Subscription Management. Email is slower but often better for evidence, especially if you fear a billing dispute later. Postal mail is the slowest option, but some users still like having a formal trail with a physical address.
No single method fits every situation. If you are close to the billing date, use the web route and email support on the same day so you have both speed and proof. That combination gives you the best chance of avoiding repeat charges.
What to do after canceling so the charge does not come back
Immediate checks and statement monitoring
Right after canceling, make sure you have at least one piece of proof: a confirmation email, an on-screen success message, or a reply from support. Put a calendar reminder 2 to 3 days before the next expected billing date and another on the billing date itself. If Hiddenlistings charges again after a confirmed cancellation, act the same day.
Monitor your card, bank, GCash, or Maya statement for at least one full billing cycle. In the Philippines, you can dispute unauthorized or continued charges with your provider, and cardholders typically have up to 60 days from the statement date to file a dispute. Keep your screenshots because both the provider and DTI may ask for them.
Alternatives and useful links
If you are leaving Hiddenlistings and still want a marketplace-style platform, the verified alternatives include Unlistore Philippines, DetailsPH, and StarDeals Philippines. These are not direct clones, but they are options for browsing products, deals, or local-market offers without staying tied to Hiddenlistings. That may be the cleaner move if trust is already broken.
Where to send a written cancellation notice
Physical company address
If you want to send a written cancellation notice by mail, use this company address:
- Hidden Listings Corp. 11801 Pierce Street, Suite 200, Riverside, CA 92505, United States
Include your full name, registered email address, username, and a short sentence requesting immediate cancellation. Add the date and keep a copy of the letter or digital file for your records.
When the address helps and when online is faster
For most users in the Philippines, online cancellation is faster than postal mail because account cancellation is built into the website and email gives you a quicker paper trail. The physical address is still useful if you want to send a formal notice, especially when support is unresponsive and you are building a record for a future complaint.
If your goal is speed, use the website account page and email on the same day. If your goal is documentation, add a mailed notice as an extra layer. In short, Hiddenlistings can be canceled, but you need to be organized, save proof, and watch your next statement closely.
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Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
Before canceling, log in to your account to note your current billing date, plan name, and the email address linked to your account. Take a screenshot of the subscription page for your records.
To cancel, log in to your Hiddenlistings account, navigate to Account Settings or Subscription Management, select Cancel Subscription, and follow the prompts until you receive a confirmation message.
If you do not cancel your $1.00 trial within 7 days, your account will automatically convert to a non-refundable monthly membership at $49.60 until you cancel.
Yes, you can cancel by emailing [email protected] or by calling (800) 375-5520. Ensure you include your full name and request confirmation of your cancellation.
Access to your Hiddenlistings account typically ends immediately after cancellation, so save any important data before proceeding with the cancellation.