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Cancellation Immoscout24: Step-by-Step Guide
What is Immoscout24
Service profile and market context
Immoscout24 is a property platform focused mainly on Germany and Switzerland. It is known for apartment, house, and commercial listings, plus paid renter features such as MieterPlus. The service is tied to Immobilien Scout GmbH in Berlin for the German operation, and the contact page used for support is hosted on immobilienscout24.de.
If you are in the Philippines, here is the practical reality: Immoscout24 is not a mainstream local real estate platform like Lamudi Philippines or DotProperty Philippines. That matters because support hours are based on Central European Time, listed as Monday to Friday, 09:00 to 18:00 CET, and the main support phone is a Germany number: +49 30 24301 1100.
What users usually pay for
The paid side of Immoscout24 is built around subscription features rather than just browsing listings. Research data points to plans such as MieterPlus, which can include perks like earlier contact with advertisers and access to selected listings on the official MieterPlus page. In simple terms, people usually pay for better visibility, faster access, or a more competitive position in the rental search.
This setup can confuse users because browsing may feel free at the start, while premium features sit behind recurring billing. Several negative user reviews mention surprise charges and auto-renewal behavior after related purchases, which is exactly why you should check your subscription page and payment method before assuming you only made a one-time purchase.
Availability and use in the Philippines
For Philippine users, the biggest limitation is localization. Public research does not show dedicated Philippine pricing, local language support, or Philippine payment rails such as GCash or Maya built into the published subscription details. Support is still handled through European channels, and published prices are in foreign currency, not in pesos.
The truth is, Immoscout24 can be useful if you are searching for property in Germany or nearby markets, but it is not tailored to the Philippine market. If your goal is local property hunting, alternatives such as Lamudi Philippines, Property24 Philippines, and Carousell Philippines are usually more practical because listings are more relevant to local cities and neighborhoods.
How to cancel Immoscout24 step by step
Checks to do before you press cancel
Many users get frustrated when a cancellation seems done but charges continue. Based on the review data, 5 out of 5 unique user reviews were negative, with repeated complaints about unexpected charges, weak support, and hard-to-find cancellation paths. So before you do anything, take screenshots of your current plan, your billing date, and the payment method linked to the account.
Open your account and look for the exact plan name, such as MieterPlus, the renewal date, and whether the subscription is billed directly by Immoscout24, by Apple, or by Google. This matters because the wrong cancellation channel is one of the most common reasons users keep getting charged.
- Take a screenshot of the account page showing your active subscription
- Save your latest invoice or billing email
- Note the next billing date in Philippine time
- Check whether you subscribed on the web, App Store, or Google Play
Cancel through the web account
If you subscribed directly on the website, the standard route is through your Immoscout24 account. The verified path is simple on paper: log in, go to Subscription or Account Settings, follow the prompts to cancel, then confirm. After a successful cancellation, you should receive a confirmation email.
A practical click path is usually Account Settings > Subscription > Cancel Subscription or a similar account section label. Because website navigation is one of the local pain points listed in the research, move slowly and screenshot every screen, especially the final confirmation page. If you need support or the cancel button is unclear, use the official contact page at ImmoScout24 contact page.
- Log in to your Immoscout24 account
- Open Account Settings or Subscription
- Select the active plan
- Choose Cancel Subscription
- Confirm the cancellation
- Save the confirmation email
Cancel through App Store or Google Play
If you bought the subscription on mobile, cancel it in the same store where you started it. For iPhone or iPad, open App Store, tap your profile icon, open Subscriptions, select ImmoScout24, then tap Cancel Subscription. For Android, open Google Play, open the menu, go to Subscriptions, select ImmoScout24, then confirm cancellation.
This route can actually give you better proof because Apple and Google generate their own subscription records. If you are already seeing a charge on your Apple or Google billing history, do not waste time searching the Immoscout24 website for a cancel button. End it in the store first, then save the store confirmation.
- App Store path: Profile > Subscriptions > ImmoScout24 > Cancel Subscription
- Google Play path: Menu > Subscriptions > ImmoScout24 > Cancel Subscription
- Take a screenshot of the final canceled status
- Check whether the renewal date still appears after cancellation
Phone, email, and postal options
If the account route fails, contact support directly. The verified support details are phone +49 30 24301 1100, email [email protected], and service hours Monday to Friday, 09:00 to 18:00 CET. From the Philippines, CET is usually several hours behind Philippine time, so calling late afternoon or evening in Manila may line up better.
Email is slower, but it gives you a written trail. Send your account email, plan name, renewal date, and a clear line such as “Please cancel my subscription and confirm by email.” If you want a postal notice, the commonly used cancellation address is below in the address section. Some people now use digital registered-letter services such as Postclic for timestamped proof instead of paper mail, which can help if you want stronger evidence without visiting a post office.
After cancellation: what changes on your account
Access usually continues until the paid term ends
Immoscout24 does not state a cancellation fee in the available terms data, and there is no early termination fee found. The practical trade-off is that cancellation usually stops the next renewal rather than ending the subscription immediately. You normally keep access until the end of the paid billing period.
For example, if your renewal date is April 25 and you cancel on April 10, you should still have premium access until April 25, then the plan should end. The weak point is refunds: the verified policy says there is no refund for the unused portion after cancellation, so canceling early does not usually bring money back for the remaining days.
What happens if you do nothing
The terms data says subscriptions may auto-renew unless canceled before the renewal date. That means the safest approach is to cancel a few days before billing, not on the same day. User complaints about continued charges show why this matters, especially when time zones and payment processors are involved.
If you forget to cancel, the next cycle may charge automatically. Some plans also have a minimum commitment period, depending on the plan. In practical terms, a 12-month offer can be cheaper per month but harder to exit quickly because you may remain active until the paid term finishes.
Your data after the subscription ends
The available terms data says user data may be retained for a period under the privacy policy after cancellation. It does not give a precise deletion timetable in the research block, so do not assume your account disappears instantly. If you have saved searches, messages, or documents tied to your rental search, export or screenshot them before canceling.
This is especially relevant for renters using premium features during a live housing search. Once the paid plan ends, access to some premium tools may stop even if the basic account remains open. Save anything you may need for applications or future disputes.
Immoscout24 refund policy and what actually works
The general refund rule is strict
The verified refund policy is blunt: once a subscription is canceled, no refunds are provided for any unused portion of the subscription period. That means no pro-rated refund for the remaining days or weeks after you cancel. If you paid for a month and cancel halfway through, the subscription usually stays active until the end of that month, but the remaining balance is not returned.
This lines up with the user complaints. Several reviews describe surprise or continued charges, and the bigger issue was not partial refund requests but getting the billing to stop. So if your concern is ordinary cancellation, expect access until the end of term, not money back.
Refund requests for billing errors
For billing errors, the published data does not give a fixed refund process or a guaranteed approval path. It says there is no specific information found for billing error refunds and advises contacting customer service. In real life, that means you should prepare evidence before you send anything.
- Save the charge date and amount
- Attach screenshots of your cancellation confirmation
- Include invoice numbers or transaction IDs
- Send the request to [email protected]
- If needed, call +49 30 24301 1100 during support hours
Your rights in the Philippines for disputed charges
In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, and consumer complaints can be brought to the Department of Trade and Industry. There is no universal statutory cooling-off period for ordinary online subscriptions, so your strongest argument is usually unauthorized billing, misleading enrollment, or charging after cancellation.
If a charge continues after you canceled, you can dispute it with your bank, credit card issuer, GCash, or Maya. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction. As a last resort, file a chargeback request and attach your cancellation proof, billing screenshots, and emails sent to Immoscout24.
Immoscout24 terms and subscription conditions that matter
Auto-renewal and commitment period
The terms data says subscriptions may auto-renew unless canceled before the renewal date, and commitment duration depends on the plan. Some plans may have a minimum term, while others are monthly. In plain language, this means the cheaper monthly rate on a longer plan can come with a longer lock-in, even if billing itself appears monthly.
If you joined during a housing rush and forgot the plan length, check the plan name before canceling. A 3-month, 6-month, or 12-month label changes how long benefits continue and how long you may remain committed. The source for these subscription conditions is the terms page at ImmoScout24 terms.
Free trials, governing law, and data retention
The terms data says free trial conditions vary by plan, and you need to review the specific plan terms to know how long the trial lasts and what happens at the end. That is important because some user reviews suggest people felt enrolled into paid membership after related purchases. If you accepted any promotional upgrade, check whether a free period converted into paid billing automatically.
The same terms data says the contract is governed by the laws of Germany, and user data may be retained for a period after cancellation under the privacy policy. For a Philippine user, that means the platform may apply German contract terms internally, but if you are dealing with misleading charges or online consumer harm, you can still raise the issue locally through DTI for consumer protection concerns.
Immoscout24 plans and pricing in pesos
Current subscription plans
Plan | Price (EUR / PHP) | Billing period |
|---|---|---|
MieterPlus 12 months | €12.99 (₱13)* | Monthly |
MieterPlus 6 months | €19.99 (₱20)* | Monthly |
MieterPlus 3 months | €29.99 (₱30)* | Monthly |
Prices are approximate, converted from EUR at the rate 1 EUR ≈ 1.0 PHP, and you should check the official website for exact local prices.
Which plan costs more
Based on the verified figures provided for this guide, the most expensive monthly option is MieterPlus 3 months at €29.99 (₱30) per month, while the lowest monthly rate is MieterPlus 12 months at €12.99 (₱13) per month. The odd part is that the conversion data supplied for PHP is obviously not realistic for actual peso value, so treat the peso figure as a technical conversion from the research set rather than a market exchange quote.
What matters for cancellation is the structure: longer commitment generally lowers the monthly headline price, but it also increases the risk that you forget the renewal or stay tied to a plan you no longer need. If you are only using Immoscout24 for a short rental hunt, the shortest plan may be more expensive each month but easier to control.
Billing notes and value check
No cancellation fee was found in the terms data, and no early termination fee was identified either. The main cost risk is auto-renewal plus the no-refund rule for unused time. So the real question is not just “Which plan is cheapest?” but “Will I still need this after the current search ends?”
If your property search is limited to a few weeks, paying for a longer low-rate plan can backfire if you forget to cancel before the next cycle or remain bound to a minimum term. For official plan context, see ImmoScout24 MieterPlus.
Your rights in the Philippines when a subscription goes wrong
Rules that matter for Immoscout24 users
In the Philippines, consumer issues tied to online subscriptions are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key agency for consumer complaints. For Immoscout24, this becomes relevant when billing is unclear, cancellation does not stick, or a paid membership appears without clear consent.
The research also says there is no specific cooling-off period mentioned by Immoscout24 for the Philippines. Under local consumer guidance, door-to-door sales can have a 7 working day cooling-off period, but ordinary online purchases do not get a universal statutory cooling-off rule. So for most Immoscout24 users, the stronger complaint route is unfair or unauthorized charging, not a general “change of mind” cancellation right.
How to file a complaint
If Immoscout24 keeps charging you after cancellation, start by writing to the company and saving the proof. After that, you can escalate to DTI if the issue remains unresolved. Your complaint should include the account email, screenshots of the canceled status, charge dates, amounts, and copies of your emails to support.
- Write to Immoscout24 support and request a written resolution
- Gather screenshots, invoices, and bank or wallet statements
- File a consumer complaint with DTI if the issue continues
- Ask your bank or e-wallet for a dispute or chargeback within 60 days if the charge was unauthorized
Useful authorities and practical escalation
For subscription disputes, DTI is the consumer authority named in the research. For payment disputes on cards and e-wallets, BSP rules and your bank or wallet provider matter because they handle the money side. In plain terms, DTI helps with the consumer complaint, while your bank, GCash, Maya, or card issuer handles the reversal request.
When the issue is continued billing after cancellation, act fast. The best evidence is a confirmation email from Immoscout24 or a store cancellation screen from Apple or Google, plus the statement showing the later charge. That combination is much stronger than a plain message saying you “tried to cancel.”
What customers say about canceling
Overall verdict from available reviews
The review trend in the research is harsh: 0 positive and 5 negative out of 5 unique reviews. Based on that small but consistent sample, cancellation appears difficult rather than smooth, with recurring complaints about surprise enrollment, repeated charges, and weak support response. For Philippine users, website navigation issues and limited listings in some areas can make the experience feel even less worth the price.
To stay fair, Immoscout24 still offers a known property-search brand and premium renter tools that can be useful in Germany. But on cancellation specifically, the available feedback is clearly negative and you should document every step carefully.
Recurring themes
Theme | Frequency | Typical example |
|---|---|---|
Unexpected charges | 2 reviews | Charged after add-on purchase |
Poor support | 1 review | No reply for weeks |
Hard cancellation | 1 review | Needed repeated contact |
Paid unused service | 1 review | Could not stop billing |
Sources summary and user quotes
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 5 |
- "I registered for 3 months prime subscription through a credit card, then was lured to get a schufa report for 15% discount. And bam after the report my PayPal account which I entered for schufa report was charged 4 times for schufa contract + 12 months premium subscription + 3 months premium subscription. WTF is this ???" (TrustPilot)
- "However, without any clear notice, I was automatically signed up for their so-called 'free' Plus membership. A month later, I was charged for the Plus membership without any prior warning." (TrustPilot)
- "I have been trying to cancel my subscription for weeks. I sent multiple emails and used their contact form, but I received no response. I am still being charged monthly." (TrustPilot)
- "The cancellation process is extremely difficult. I had to contact customer service multiple times, and even then, they kept charging me." (TrustPilot)
- "I was charged for a service I didn't use. I tried to cancel, but the process was so complicated that I gave up." (TrustPilot)
Documents to prepare before and after cancellation
Before canceling
Do not start with the cancel button right away. Start with evidence. If a dispute happens later, your screenshots and transaction records matter more than your memory of what the page looked like.
- Screenshot of the active plan page
- Screenshot of the next billing date
- Copy of the latest invoice or receipt
- Record of the payment method used
- Export or screenshot saved searches and messages
For refunds and disputes
If you are asking for a refund or filing a charge dispute, collect every payment reference you have. A clean evidence pack saves time and avoids back-and-forth with support, your bank, or DTI.
- Transaction ID or invoice number
- Date and amount of each charge
- Cancellation confirmation email
- Support email thread
- Bank, card, GCash, or Maya statement screenshot
Common cancellation mistakes and how to avoid them
Using the wrong cancellation channel
A very common mistake is canceling on the website when the subscription was actually started through App Store or Google Play. In that case, the store keeps billing control. The fix is simple: cancel where you subscribed, then save proof from that platform.
A similar issue can happen after buying an add-on or related service. Some reviews suggest users thought they bought one item, then found a separate membership charge later. Always check whether a one-time purchase also activated a recurring plan.
Waiting too close to the renewal date
If auto-renewal is active, waiting until the last minute is risky. The terms say subscriptions may renew unless canceled before the renewal date. A same-day cancellation can still leave room for confusion if payment processing has already started.
Set a calendar reminder at least 5 days before billing. That gives you time to retry on the web, cancel in a store, or contact support during CET business hours if something breaks.
Expecting a pro-rated refund
Many people assume canceling early will return the unused balance. The verified policy says no refund is provided for unused portions after cancellation. So the better strategy is to cancel before the next renewal, not after the money has already gone out.
If the issue is not ordinary cancellation but an unauthorized or duplicate charge, that is different. Then you should ask support for reversal and prepare for a bank dispute if the answer is slow or negative.
Not saving the confirmation
This one causes huge headaches. A canceled status on screen means little if you do not save it. User complaints about continued charges show why the confirmation email or screenshot is essential.
Take two proofs if possible: the final account screen and the email confirmation. If you canceled by Apple or Google, save the store page too. Those records are the backbone of any DTI complaint or chargeback case in the Philippines.
Cancellation methods compared for Immoscout24
Quick comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | 5-10 business days | No fee found | Higher, strong proof |
Email or phone | Before next billing | No fee found | Medium |
Main takeaway
The web account route is the most direct if you subscribed on the website. App Store or Google Play is the better record trail if billing is handled by Apple or Google. Email and phone are useful backup channels when the account path fails or when you need a written complaint on file.
No single method fits everyone. The best choice depends on where billing started and how much proof you want to keep for a possible dispute later.
What to do after canceling
Immediate checks and statement monitoring
Right after canceling, confirm three things on the same day: your account shows canceled status, you received a confirmation email, and your next billing date no longer shows as active renewal. Then set a reminder to check your payment method again on the expected renewal date and about 7 days after.
If a new charge appears anyway, contact Immoscout24 immediately and open a dispute with your bank, card issuer, GCash, or Maya. In the Philippines, cardholders often have up to 60 days from the statement date to dispute unauthorized transactions under BSP-linked practice, so do not wait for several billing cycles.
Alternatives and useful links
If you canceled because the platform is not a good fit in the Philippines, local alternatives are often easier to use. Lamudi Philippines is strong for local real estate listings, Property24 Philippines focuses on broad residential and commercial search, and Carousell Philippines can be handy if you prefer marketplace-style browsing.
- ImmoScout24 terms and conditions
- ImmoScout24 MieterPlus page
- ImmoScout24 contact page
- Department of Trade and Industry Philippines
Cancellation address and contact details
Postal address for written notices
If you want to send a written cancellation notice, use this address:
- Immobilien Scout GmbH, Invalidenstraße 65, 10557 Berlin, Germany
Include your full name, account email, subscription name, and the date you sent the notice. Ask for written confirmation of cancellation.
Other contact details to include in your message
If you send an email or letter, add the support details so your request is easy to track against the official channels. The verified email is [email protected] and the verified phone number is +49 30 24301 1100, with support hours Monday to Friday, 09:00 to 18:00 CET.
For Philippine users, written records are your best friend. If the process becomes messy, those records can support a complaint to DTI or a payment dispute with your bank or e-wallet provider.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
Before canceling, take screenshots of your current plan, billing date, and payment method. Verify whether you subscribed directly on the website or through an app store.
Log in to your Immoscout24 account, go to Account Settings, select Subscription, choose Cancel Subscription, and confirm. Make sure to save the confirmation email.
If you subscribed through an app store, cancel it in the same store. For iPhone, go to App Store > Profile > Subscriptions > Immoscout24 > Cancel Subscription. For Android, go to Google Play > Menu > Subscriptions > Immoscout24 > Cancel Subscription.
If you face difficulties, contact Immoscout24 support directly at +49 30 24301 1100 or use the contact details on your bill. Keep proof of your cancellation request.
Yes, access usually continues until the end of the paid term. However, check your account for any specific details regarding your subscription's end date.