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Cancellation Electric: Easy Method
What is Electric
What the service appears to offer
Electric is presented as a subscription service for workplace IT and device management, with paid plans for onboarding, offboarding, security controls, and hardware workflows. The pricing data available shows three monthly plans priced per employee: HR at ₱0.00, Essentials at $10.00 (₱565)*, and Pro at $25.00 (₱1,412)*.
Here is the frustrating part: Electric’s public help and terms pages do not clearly spell out a consumer-style cancellation path. In practice, that usually means you need to rely on account access, support chat, or email evidence from Electric Help and live chat.
What users are actually paying for
The HR plan includes hardware purchasing, laptop shipping and retrieval, and asset management. The Essentials plan adds automated onboarding, automated offboarding, application provisioning, and an employee resources center, which signals that Electric is aimed more at business teams than casual household users.
The Pro plan adds stricter security tools such as enforced security policies, remote lock and wipe, device health monitoring, and password breach monitoring. If you signed up thinking this was a simple electric bill management tool, the feature list suggests the service is broader and more operational than that.
How Electric fits the Philippines context
There is no verified local pricing page in Philippine pesos beyond converted estimates, and no verified support page that mentions GCash, Maya, or dedicated Philippines billing support. That means most Philippine users will likely deal with a global support flow, using email at [email protected], 24/7 chat, or the listed phone number +1-800-123-4567.
For readers in the Philippines, local pain points are easy to recognize. Remote coverage can be inconsistent for service-related logistics, and electricity costs remain a major concern nationwide, with recent coverage on changing power rates from Philstar Life and Daily Tribune showing how sensitive households are to monthly charges. If you want a local energy provider or transport-related alternative after cancelling, names mentioned in available data include Meralco, ROMELCO, and GET COMET.
How to cancel Electric without getting billed again
Do these checks before you touch the subscription
Many users get upset not because cancellation is impossible, but because they cancel too late, lose access unexpectedly, or fail to keep proof. Before doing anything, take a screenshot of your current plan, note your billing date, and save any invoices that show the last amount charged, such as $10.00 (₱565)* or $25.00 (₱1,412)* per employee.
You should also export anything you may need later, especially employee workflows, asset records, and device-related logs. Electric does not clearly publish a data retention rule after cancellation, so assume access could change as soon as the paid term ends.
- Screenshot the plan name and billing page
- Save recent invoices and payment confirmations
- Export device, asset, or employee records
- Note the next billing date in your calendar
- Keep the account owner email ready
Web or account cancellation path
No verified source gives an exact in-account click path such as Settings > Billing > Cancel. That lack of clarity is the main problem here. The fastest practical route is to sign in to your Electric account, open the billing or subscription area, and look for cancellation, downgrade, or plan management controls while keeping screenshots of each page.
If you do not see a cancel button, go straight to Electric Help and open live chat. Ask support to confirm three points in writing: the exact cancellation date, whether billing stops immediately or at period end, and whether any future invoice is still scheduled.
Use plain wording when you contact support. A short message works better than a long complaint. Say that you want to cancel the subscription, stop future billing before the next cycle, and receive written confirmation by email on the same day.
Cancellation by email, chat, phone, or post
Email is often the best backup because it creates a time-stamped trail. Send your request to [email protected] and include your account name, billing email, last invoice date, and a direct line saying you are revoking authorization for future charges after the current billing period. Electric support is listed as available 24/7, and live chat is also marked 24/7.
The phone number listed in the available data is +1-800-123-4567. For users in the Philippines, that may not be the easiest route because international calling can be inconvenient and harder to document. If you call, ask for a ticket number, write down the date and time in Philippine time, and follow up by email right after the call.
You can also send a written notice to the corporate correspondence address if you want one more paper trail. Some users still prefer registered mail for that reason. A modern option some people use instead of traditional registered post is Postclic, which gives tracked digital proof of sending, receipt, and opening. Use this only as an extra layer, not as your only channel.
The available cancellation address is:
- 24F PSE Tower, Bonifacio Global City, Taguig City
This appears to be a general corporate correspondence address rather than a dedicated cancellation desk. If you use it, include your account email, company name, invoice reference, and the date you want billing to end.
What to say so support cannot misread your request
The truth is, unclear cancellation systems often fail because users ask to “close the account” but do not clearly say “stop future billing.” Write both. Also ask for confirmation that there is no cancellation fee, because the available terms data shows no cancellation fee and no early termination fee found.
- State that you want to cancel the subscription
- State that you want future billing stopped
- Ask for the exact service end date
- Ask whether any refund is available
- Request written confirmation by email
After you cancel, what changes on your account
Access and billing after the request
Electric does not clearly publish what happens to access after cancellation, so you should assume one of two common outcomes: access continues until the end of the paid term, or access is reduced soon after the cancellation is processed. Support should confirm the exact date in writing, and that date matters more than a generic promise in chat.
If you do nothing, the terms information available does not show a clear auto-renewal clause. That does not guarantee billing will stop on its own. If you have an active recurring payment method, treat the subscription as live until Electric explicitly confirms the cancellation date.
Your data, exports, and records
No verified source explains how long Electric keeps account data after cancellation. Because of that gap, export anything important before the current billing period ends. For a business-oriented service, that can include asset inventories, employee onboarding logs, and device security history.
Save the cancellation email, your support ticket, and screenshots of the billing page. If a charge appears later, those three records are usually the strongest proof when you complain to your bank, GCash, Maya, or DTI under RA 7394.
Electric refunds and billing disputes in the Philippines
What the public policy says right now
No refund policy was found in the available Electric sources for general refunds, unused periods, or billing errors. That means the company does not publicly give you a clear promise for pro-rated refunds on the official material reviewed here. If you cancel mid-cycle, you should not assume money comes back automatically.
This is exactly why many users feel frustrated. Delayed or denied refunds usually happen when the service has no visible refund timeline, no pro-rated rule, and no obvious self-service tool. Ask support directly whether your account qualifies for a refund and request the answer in writing on the same ticket.
Your rights in the Philippines for cancellation and refunds
In the Philippines, consumer issues for subscriptions are generally handled under the Consumer Act of the Philippines, RA 7394. There is no general cooling-off period for all online subscriptions, but consumers may still seek cancellation or withdrawal in cases such as misrepresentation, non-delivery, or breach of contract, based on the rights summarized by Respicio. "Consumers may have the right to withdraw from contracts under certain conditions" (respicio.ph).
There is a 7 working day cooling-off period for door-to-door sales, but that is not a universal rule for online subscriptions. For Electric, that means your best argument is not a generic cooling-off claim. Your stronger arguments are poor disclosure, continued billing after cancellation, or a service that did not match what was promised.
How to request a refund in a way that gives you proof
Start with [email protected] or 24/7 live chat and include the charge date, amount, last four digits of the payment method if relevant, and the reason for the refund request. Be specific: say whether the issue is duplicate billing, billing after cancellation, or a service mismatch. Ask for a written response with the refund amount and processing date.
If support does not resolve it, escalate to your payment provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute unauthorized or continued charges under BSP-related dispute practice. For GCash, Maya, or credit cards, attach your cancellation confirmation, invoice, and screenshots showing that the account should no longer be billable.
When chargeback becomes the practical last step
Use chargeback only after you have tried support and kept your records. This is the right move when you were billed after cancelling, or when a charge is clearly unauthorized. The DTI handles consumer complaints for online subscriptions under RA 7394, while bank and e-wallet disputes can go through your issuer and, if needed, the BSP.
If you file a dispute, explain the timeline clearly. Example: cancelled on March 3, got confirmation on March 3, then charged again on April 1. That simple sequence, plus screenshots, is usually more effective than a long emotional message.
Terms and subscription conditions that Electric does not explain well
Auto-renewal, commitment, and free trial terms
The available terms data does not show an auto-renewal clause, a minimum commitment duration, or free trial conversion terms from Electric’s public materials. In plain English, Electric does not clearly tell you in the reviewed sources whether the subscription renews automatically, whether you are locked in for a set number of months, or what happens when a trial ends.
That lack of detail matters. If a service does not clearly publish those points, ask support to confirm them before your next billing date. Save the reply, because a written support answer can help later if there is a dispute over renewal or billing.
Data retention, applicable law, and dispute handling
No information was found on data retention after cancellation, applicable law, or a dispute resolution process in the available terms data. That leaves users with fewer clear rules than they should have, especially when account data or paid seats are involved.
For a Philippines-based reader, this means you should rely on documented communications and local complaint channels if billing becomes messy. Electric may still resolve issues quickly through support, but the terms data reviewed here does not give you much protection in black-and-white language.
Electric plans and pricing in Philippine pesos
Monthly plans and what each one includes
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
HR | $0.00 (₱0)* | Monthly | Hardware, shipping, assets |
Essentials | $10.00 (₱565)* | Monthly | Onboarding, offboarding, apps |
Pro | $25.00 (₱1,412)* | Monthly | Security, lock, monitoring |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.
Which plan is cheapest and which costs the most
The cheapest plan is HR at ₱0.00 per employee per month, while the most expensive verified plan is Pro at $25.00 (₱1,412)* per employee per month. Essentials sits in the middle at $10.00 (₱565)*. If your team mainly needs onboarding and basic provisioning, Pro may be overkill.
There is no verified annual pricing in the available data, so there is no confirmed annual discount to calculate. There is also no verified price increase history in the source set reviewed here, which means you should watch invoices closely if your seat count changes month to month.
Your rights in the Philippines when a subscription will not cancel cleanly
The rules that matter for Electric users
The main law to remember is the Consumer Act of the Philippines, RA 7394. For online subscriptions like Electric, there is no universal cooling-off period, so you cannot rely on a broad “cancel for any reason” rule after signup. "The Consumer Act does not provide a universal cooling-off period for online purchases" (respicio.ph).
You may still have a strong complaint if Electric continued billing after a valid cancellation request, misrepresented the service, or failed to deliver what was promised. That is where documented evidence matters most: screenshots, invoices, cancellation emails, and chat logs.
How to complain if support does not fix the issue
Start by giving Electric one clear written chance to solve the problem through [email protected] or live chat. Ask for a final response with the refund amount, the account closure date, or a written explanation of why the charge remains valid. If there is no useful answer, move to DTI for a consumer complaint and to your bank or e-wallet for a billing dispute.
For payment disputes in the Philippines, contact your card issuer, GCash, or Maya as soon as the charge appears on your statement. Cardholders generally have around 60 days from the statement date to dispute a transaction. If the issue is purely the charge itself, your bank track may move faster than waiting for support to reconsider.
Authorities and useful contacts
The consumer authority named in the available data for the sector context is the Energy Regulatory Commission, but for online subscription complaints and refund disputes, DTI is usually the practical consumer route under RA 7394. For payment disputes, BSP is the financial complaints backstop if your bank or issuer does not handle the case properly.
What customers say about cancellation and service headaches
Overall verdict from the available reviews
Based on the review data provided, the cancellation experience trend is negative: 0 positive and 2 negative reviews out of 2 unique reviews. That is a very small sample, so it is not enough to judge every case, but it is enough to raise a red flag. The recurring complaint is not just “hard to cancel” but “hard to stop billing completely.”
For users in the Philippines, that concern hits a nerve because delayed refunds and repeat charges can be painful when household costs are already under pressure. Local issues in the broader category also include limited coverage in remote areas and higher electricity-related costs compared with some regional providers.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Hard cancellation | High | Email required |
Billing continues | High | Payments not stopped |
Poor contract clarity | Medium | Trial confusion |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
Chargeback | Negative | Ease of cancellation | Negative |
Negative | Trial and contract | Negative |
Source | Rating | Number of reviews |
|---|---|---|
Chargeback | Negative | 1 |
Negative | 1 |
- "Cancelling a Trustpilot subscription requires sending an email at least 30 days before the current subscription period ends. Users report difficulty in actually stopping payments and receiving collection threats even after attempting cancellation, indicating high effort needed to fully resolve." (Chargeback)
- "Nobody should EVER use Trustpilot. They enticed us with a '2-week free trial' [about ₱39,550 per month if based on the quoted $700/mo price after trial] but after that 2-week 'trial' ended, they committed us to a 12-month contract and will not let us cancel." (LinkedIn)
Those quotes appear to refer to another subscription experience rather than Electric by name, so treat them as warning-pattern evidence, not as direct Electric proof. On the positive side, Electric does offer 24/7 help channels, which at least gives users a live route to push for written confirmation fast.
Documents to prepare before, during, and after cancellation
What to save before you submit the request
Do not start blind. Save a screenshot of your current plan page, your latest invoice, and the billing date shown in the account. If your team uses Electric for device operations, export asset lists and onboarding records before the paid term ends.
- Plan page screenshot
- Latest invoice PDF
- Billing date screenshot
- Account owner email record
- Exported data files
What you need for refunds or disputes
If you ask for a refund, attach the transaction date, exact amount, and the payment channel used. If you end up disputing through your bank, GCash, or Maya, they will usually ask for proof that you cancelled and proof that the charge still went through anyway.
- Transaction ID or invoice number
- Charge amount and date
- Cancellation email or chat transcript
- Screenshot of support confirmation
- Bank or e-wallet statement copy
Common cancellation mistakes that cost users time and money
Five mistakes that show up again and again
The biggest mistake is assuming a support chat message alone is enough without written confirmation. If the agent says the account is cancelled but no email arrives, you may have a weak case later. Always ask for a confirmation email the same day.
Another common mistake is cancelling close to the billing date. If your renewal is tomorrow and support processes the request a day late, you may still be charged. Send the request several days before renewal and keep screenshots of the exact timestamp.
- Using only phone support and saving no proof
- Missing the billing cut-off date
- Expecting an automatic pro-rated refund
- Failing to export records before access changes
- Not checking the next statement after cancellation
Real-world examples of how to avoid the mess
Example one: you email support on April 30, your renewal is May 1, and you do not mention billing stop. Result: support may read it as a general inquiry rather than an urgent cancellation. Fix: write “cancel effective before next billing” in the first line and ask for confirmation that no May 1 charge will post.
Example two: you cancel and forget to monitor your card for 30 to 60 days. Then a later charge appears and you miss the easiest dispute window. Fix: set two reminders, one on the billing date and one when your next statement is issued, then save screenshots if anything unusual appears.
Quick comparison of Electric cancellation routes
Side-by-side table of the practical options
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if visible |
App Store (iOS) | 5-10 business days | No fee found | Higher but strong proof |
Email or chat | Before next billing | No fee found | Medium, good records |
The main takeaway from the comparison
The cleanest route depends on where you subscribed. If your account has a visible billing page, use that and take screenshots. If it does not, email and live chat give you the strongest written trail, which is often what matters most if billing continues later.
The App Store row is included only as a comparative route from the supplied table, but there is no verified evidence in the reviewed sources that Electric sells subscriptions through iOS app billing. So do not default to that option unless your invoice actually came from Apple.
What to do in the days after cancellation
Immediate follow-up and statement checks
Right after cancelling, save the confirmation email, screenshot the chat, and place a calendar reminder on your next billing date. If support gave you an end date such as March 31, keep that exact date in your records so you know when access should stop and when charges should not appear anymore.
Then monitor your bank, credit card, GCash, or Maya statement for at least one full cycle. In the Philippines, if an unauthorized or continued charge appears, you can ask your issuer for a chargeback and usually have around 60 days from the statement date to dispute it.
Alternatives and useful links
If you are leaving Electric because of unclear billing or because the service does not fit your needs, there are alternatives in the broader local context. Meralco is the largest electric utility in the Philippines, ROMELCO serves Romblon communities, and GET COMET is an electric transport option in Metro Manila rather than a utility provider. They are not one-to-one replacements for Electric’s IT-focused service, but they are the closest alternatives listed in the available data.
- Electric official help center
- Electric official live chat
- Philippines consumer rights guide
- Meralco rate context
Where to send a written cancellation notice
The physical address available for correspondence
If you want to send a hard-copy notice, use the available correspondence address below. This is not confirmed as a dedicated cancellation office, so treat it as a supporting channel rather than the only one you use.
- 24F PSE Tower, Bonifacio Global City, Taguig City
Include your account email, invoice reference, cancellation request date, and a short sentence revoking future billing authorization. Send the same wording by email to [email protected] so your paper trail exists in two places.
Best way to combine online and offline proof
The safest approach is simple: submit the cancellation through the account if possible, send the same request by email, and keep any postal proof only as backup. That gives you a digital timestamp, a support ticket, and a written copy linked to your billing details.
If Electric confirms the cancellation, archive everything for at least 60 days after your final statement. That one habit can save a lot of stress if a charge reappears later.
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Written by Rafael Flores
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.
FAQ
Before canceling, take a screenshot of your current plan, note your billing date, and save recent invoices. Export any necessary records, as access may change after cancellation.
If you can't find the cancellation option, sign in to your Electric account and check the billing section. If no cancel button is visible, contact Electric Help via live chat or email for assistance.
In your cancellation email to [email protected], include your account name, billing email, last invoice date, and clearly state that you wish to revoke authorization for future charges.
You can send a written cancellation notice to Electric's corporate address at 24F PSE Tower, Bonifacio Global City, Taguig City. Ensure you keep proof of sending.
After cancellation, your account access may change, and you may lose access to certain features. It's important to export any necessary data before the billing period ends.