Cancellation Boost Infinite: Simple Process

What is Boost Infinite

A discontinued mobile brand that now points users toward Boost Mobile

Boost Infinite was a mobile phone service focused on unlimited talk, text, and data plans with no annual contract. As of March 2026, the brand has been discontinued and its offers were folded into Boost Mobile, with discontinued plans traced back to July 2024 "Boost Infinite has been discontinued and its offerings have been integrated into Boost Mobile" (mobilemonday.beehiiv.com).

If you are in the Philippines, that change matters because cancellation can feel confusing when a brand is no longer actively sold. The truth is, many users get frustrated when login pages still exist, support channels remain active, but plan information is no longer public. That confusion shows up in user complaints about failed cancellation attempts and continued billing.

What people were actually paying for

Before the shutdown, Boost Infinite mainly sold recurring monthly mobile plans. The archived plan lineup included Unlimited at $25.00 (₱1,250)* with unlimited talk, text, and data plus 30GB of premium 5G data, and Unlimited+ at $50.00 (₱2,500)* with hotspot plus global talk and text (mobilemonday.beehiiv.com).

For most users, the paid value was simple: one monthly bill, unlimited core mobile service, and optional higher-tier perks. Research used for this guide also lists Infinite Unlimited+ at $50.00 (₱50), but that conversion is clearly inconsistent with the archived plan table, so the more realistic converted amount for Philippine readers is $50.00 (₱2,500)* based on the same source text.

How it worked for users in the Philippines

Boost Infinite was not a Philippine telecom operator, so there was no local peso billing page, no clear local language support, and no public evidence of support for common Philippine wallets such as GCash or Maya in the verified sources. Account access still points to the Boost Infinite login page, but public plan sales are no longer the focus.

If you signed up while abroad or used an international card, you should treat this like an imported telecom subscription rather than a local postpaid plan from Globe, Smart, or DITO. In the Philippines, local alternatives are much easier to compare and complain about, with prepaid entry points from ₱10 for Globe, Smart, Sun Cellular, and DITO.

How to cancel Boost Infinite without getting billed again

Checks to do before you press cancel

Many cancellation problems happen because users skip documentation. Before doing anything, log in and take screenshots of your current plan name, billing date, account page, and any add-ons. If a charge appears later, these screenshots are your best proof for DTI or a bank dispute under BSP rules.

You should also note your next billing date and cancel at least 5 to 10 business days before it if possible. That buffer is practical, not official, but it helps because user reviews mention requests not being processed in time. Save any call logs, email threads, and chat transcripts on the same day.

• Screenshot the account dashboard and plan page
• Write down the next billing date
• Save your phone number and account email
• Check whether you still need call logs or billing records
• Prepare a folder for screenshots and support replies

Cancel from your Boost Infinite account on the web

The direct verified route is through your online account at id.boostinfinite.com. Sign in, open your account settings, and follow the cancellation instructions shown there. The source confirms web cancellation is available through the account portal, even though the exact button labels are not publicly described on the login page.

In practice, look for a path similar to Account, Plan, Manage service, or Billing, then a cancellation or end service option. If no clear cancel button appears, open support from the account area immediately and take a screenshot showing that the self-service path is missing. That helps if you later need to prove you tried before the billing date.

A practical extra step is to visit the account management help page after logging in. It does not replace the account portal, but it gives useful context on account management and support flow.

Cancel by phone, chat, or email when the web path stalls

If the account route fails, contact support the same day through phone, chat, and email so you create a paper trail. The published phone number is (866) 957-7772, support email is [email protected], and live chat is available through the app or website by clicking the chat icon in the bottom-right corner. Support hours are every day from 6 a.m. to 10 p.m. MST (dishnetwork-group.readme.io).

For Philippine users, MST is behind Philippine Time, so do the time conversion before calling. When you contact support, use a short script: state your line number, say you want cancellation effective before the next billing date, ask for written confirmation, and request the exact date service will end. If the agent says the request was filed, ask for a case number and save it.

• Phone: (866) 957-7772
• Email: [email protected]
• Chat: app or website chat icon
• Hours: daily, 6 a.m. to 10 p.m. MST

What about App Store or Google Play

Although App Store and Google Play cancellation instructions were supplied in the research file, Boost Infinite is a telecom service and not normally handled like a standard app subscription. The same research also says Boost Infinite is not listed on App Store or Google Play as a current subscription offer, so most users should not start there.

Only use Apple or Google subscription cancellation if your billing statement clearly shows Apple or Google as the merchant. Otherwise, you may cancel the app listing but not the telecom charge itself. That is a classic mistake with digital services and one reason people think they canceled when they actually only removed an app-related payment layer.

If you want written notice by post

No public physical cancellation address is listed in the verified sources, so postal cancellation is not a primary route here. If support gives you a mailing address and you want a formal paper trail, you can send a registered letter with your account details and request for cancellation before the next billing date.

If you prefer a digital version of registered post, some people use services such as Postclic for timestamped proof of sending, receipt, and opening. That only helps if support has given you a valid postal destination, which the public sources do not currently provide.

After you cancel, here is what usually happens

Your service and account access after the request

Boost Infinite's public terms do not spell out an exact post-cancellation access timeline in the verified material. In most recurring telecom setups, service continues until the end of the current billing cycle, but because the company states there are no refunds after cancellation, you should assume any paid period already billed may remain active until that cycle ends unless support says otherwise (boostinfinite.com).

The practical move is to ask support one direct question: what exact date will my line stop working. Get that answer in chat or email. If your cancellation is processed on March 12 and your next billing date is March 20, the date that matters is not the request date but the cut-off date support confirms.

If you do nothing, billing may continue

The terms summary used for this guide did not identify a public auto-renewal clause, but the service itself operated on monthly recurring billing. So even without a visible clause, the safest assumption is that charges continue until cancellation is completed through the proper channel.

This is where many users feel trapped. They believe sending one email is enough, then a new charge appears. If your plan is still visible in the account or you do not have a confirmation number, treat the subscription as still active and keep following up before the billing date.

Your data, records, and what to save before exit

No public data retention policy was found in the terms summary. That means Boost Infinite does not clearly tell users how long billing history, usage records, or account information remain accessible after cancellation in the verified sources.

Because of that gap, export or save anything you may need before canceling. Download invoices if available, screenshot payment history, save support chats, and keep a copy of your phone number details. If you later dispute a charge through your bank, those records matter more than memory.

Boost Infinite refund policy and the reality for Philippine users

The main rule: no refund after cancellation

The verified terms are blunt: no refund after cancellation. That applies to the general policy, unused period, and even the billing-error category in the research summary, all pointing back to the same terms source (boostinfinite.com).

So if you cancel halfway through a billed month, do not expect a prorated return of the remaining days. Many users in the Philippines get annoyed by this because cross-border subscriptions already feel harder to manage, and delayed or denied refunds make the process worse.

Your withdrawal rights in the Philippines

In the Philippines, consumer protection for cancellations mainly comes from the Consumer Act of the Philippines, Republic Act No. 7394, with DTI as the relevant consumer authority. For door-to-door or direct sales, there is a 7 working day cooling-off period. For online subscriptions, there is no universal statutory cooling-off period that automatically applies to every service in the same way.

That matters here because Boost Infinite's terms do not specify a cooling-off period or withdrawal right. So if you subscribed online, your strongest argument is usually not a generic cooling-off claim but a concrete complaint about unauthorized billing, misleading cancellation handling, or failure to process a timely request.

How to ask for a refund anyway

Even with a no-refund rule, you can still ask for an exception if you were billed after a confirmed cancellation attempt. Start with chat or email, attach your screenshots, include the exact billing date, and state the amount charged. Ask for a refund due to continued billing after cancellation request, not just because you changed your mind.

• Send the request to [email protected]
• Include your line number and account email
• Attach cancellation screenshots and case number
• State the charge date and amount clearly
• Ask for written approval or denial

When to use chargeback, GCash, Maya, or card dispute

If support ignores you or rejects a clearly unauthorized continued charge, your fallback in the Philippines is a payment dispute. Under BSP-related banking practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. That window is short, so do not wait for weeks of back-and-forth if the evidence is already clear.

You can dispute through your credit card issuer, debit bank, or e-wallet provider such as GCash or Maya if that was the payment route. DTI handles consumer complaints under RA 7394, while BSP is relevant for bank and card dispute channels. Your success rate is much better if you have a screenshot showing the cancellation request was made before the charge posted.

Boost Infinite terms and subscription conditions that affect cancellation

What the terms say, and what they do not say

The verified terms summary leaves several consumer-facing points unclear. No minimum commitment was found, no free trial terms were found, no data retention policy was found, no applicable law was specified, and no dispute resolution process was found in the terms summary linked to Boost Infinite Terms.

For users, that means the biggest hard rule visible in the available material is the no-refund policy after cancellation. The missing details do not help consumers because they leave too much room for guesswork on what happens after an account closure or a billing dispute.

No minimum term found, and no early termination fee found

No minimum commitment was found in the terms summary, and no cancellation fee or early termination fee was found either. That is good news if you simply want to stop service and avoid another cycle of billing.

Still, no fee found does not mean no device balance. One user review mentions having to pay off a phone worth about $800.00 [approximately ₱40,000] after leaving the service. That is separate from a cancellation fee and can still hurt if your handset was financed rather than fully paid.

Boost Infinite plans and pricing before discontinuation

Archived monthly plans that people used to pay

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP in the research file, but the archived plan examples indicate more realistic PHP equivalents of about ₱1,250 and ₱2,500. Check the official service pages for exact billing details tied to your account.

Which plan cost more, and whether it was worth it

The cheaper archived plan was Unlimited at $25.00 (₱1,250)* per month. The more expensive option was Unlimited+ at $50.00 (₱2,500)* per month, mainly adding hotspot and global talk and text (mobilemonday.beehiiv.com).

For a user in the Philippines, Unlimited+ only made sense if roaming-style features or international calling mattered to you. Otherwise, local alternatives often looked stronger on value, with Smart postpaid from ₱399 and Globe postpaid from ₱599 monthly, according to the research set.

Billing notes you should read carefully

No annual pricing, free trial, or public price increase history was found in the verified terms summary. There was also no cancellation fee found, which lowers exit friction if your line is not tied to device financing.

Since the brand has already been discontinued, the real pricing question now is not whether to upgrade but whether you are still being billed under a legacy setup. If yes, your goal should be to lock down proof of cancellation and move to a current provider with local support.

Your cancellation rights in the Philippines when charges do not stop

The rules that matter for a telecom-style subscription

In the Philippines, the key consumer law is the Consumer Act of the Philippines, Republic Act No. 7394, and the relevant authority named in the research is the Department of Trade and Industry, or DTI. For direct sales, there is a 7 working day cooling-off period. For online services like this one, there is no universal rule giving every buyer the same automatic cancellation window.

Applied to Boost Infinite, that means you should not rely on a cooling-off argument unless your sign-up circumstances clearly fit the law. Your stronger case is usually a service complaint: you canceled before billing, support did not process it, and you were charged anyway.

What to do if the company keeps charging you

Start by filing one final written complaint with Boost Infinite support. Include your account email, line number, cancellation date, screenshots, and the exact charge you want reversed. Give them a short response deadline, such as 5 business days, because delay hurts your bank dispute timeline.

If there is no fix, escalate in two tracks at the same time. File a consumer complaint with DTI under RA 7394, and file a charge dispute with your bank, card issuer, GCash, or Maya within 60 days from the statement date if the charge was unauthorized or continued after cancellation.

Useful public contacts for Philippine users

For consumer complaints tied to subscriptions, DTI is the public authority referenced in the research file. Since this guide is limited to the verified source list, use DTI through its official consumer assistance channels you already know or can locate through the agency's official website, then attach the same evidence packet you prepared for the bank dispute.

For payment disputes, your bank or card issuer is often faster than the merchant when a recurring charge continues after a documented cancellation. If your payment route was GCash or Maya, open the dispute through the wallet app and submit the cancellation proof on the same day.

What customer reviews say about cancellation headaches

Clear verdict: cancellation looks difficult, not smooth

Based on the review set provided, the sentiment is poor: 0 positive and 3 negative reviews out of 3 unique reviews. That is a small sample, but the pattern is consistent. Users mainly complain about ignored cancellation requests, surprise charges, and network dissatisfaction after service changes.

Philippine readers should also note two local risk themes from the research: limited network coverage in rural areas and high data charges for international roaming. Those issues make cancellation more urgent when the service no longer matches your actual usage.

Recurring themes in the complaints

Individual user reports worth taking seriously

• "I made many attempts to cancel the service through emails, phone calls, website, and app over the past year+, probably 2 years by now. Never heard back." (TrustPilot)

• "I recently called to cancel my North America add-on before the billing cycle started, expecting my request to be processed and avoid any charges. To my dismay, their system failed to process the cancellation, and now I'm being billed for a service I explicitly tried to cancel." (TrustPilot)

• "I will now have to pay off the phone I got by signing up with their service ~$800.00 [approximately ₱40,000]... side-by-side, she typically has 2 - 3 bars while I have either none or maybe 1." (TrustPilot)

There are no positive cancellation reviews in the supplied set, so the balanced view has to come from the product side instead. The useful upside is that no cancellation fee or early termination fee was found in the terms summary, which at least removes one common telecom penalty.

Documents to gather before and after you cancel

Your pre-cancellation checklist

Good documentation saves hours later. Before canceling, capture the account overview, current plan name, next billing date, payment method, and any add-ons. If the service was tied to a financed device, save that device agreement too because handset payoff is separate from service cancellation.

• Account dashboard screenshot
• Plan and add-on screenshot
• Next billing date screenshot
• Payment method record
• Device financing record if any

What to keep for refund or dispute cases

If a charge lands after cancellation, you need more than a memory of the call. Save the transaction date, amount, last 4 digits of the card if visible, case number from support, chat transcript, email copies, and any confirmation screen.

For Philippine users using GCash, Maya, or a bank card, a clean evidence pack speeds up disputes. Put all files in one folder labeled with the charge date so you can send them quickly within the 60 day dispute window.

Proof to save after the account is closed

After cancellation, keep the confirmation email or screenshot for at least 3 billing cycles. That is longer than many people expect, but it covers delayed posting, statement timing, and support follow-up if a charge reappears.

You should also check whether the line actually stops working on the confirmed end date. If service remains active after that date, take a screenshot and contact support immediately because continued access can complicate a refund argument.

Common cancellation mistakes that cause extra charges

Using the wrong channel for the way you were billed

A common mistake is canceling the app or removing a payment method instead of canceling the telecom line itself. With Boost Infinite, most users need the account portal, chat, phone, or email route, not App Store or Google Play.

Real-world example: your bank statement shows a direct merchant charge, but you only deleted the app. The fix is simple. Cancel through the account or support channel tied to the merchant name that actually billed you.

Waiting too close to the billing date

Users often cancel one day before renewal and assume the request will stop the charge instantly. One supplied review describes a user who called before the billing cycle started but was still charged because the cancellation was not processed in time.

The safer move is to cancel 5 to 10 business days early, then follow up until you get proof. If you are already inside the final 48 hours, contact chat, phone, and email on the same day so there is no doubt you tried in time.

Expecting a prorated refund for unused days

Boost Infinite's terms say no refund after cancellation. If you stop service mid-cycle, you should assume the remaining days are lost unless support grants an exception for a billing problem.

That is why timing matters. If your next bill is on April 30 and you already know you are leaving, do not wait until April 28. Cancel early enough to avoid paying for a fresh month you do not plan to use.

Not asking for written confirmation

Phone cancellations feel quick, but without a confirmation email, chat log, or case number, you may have no evidence later. One user review describes repeated attempts across email, phone, website, and app without response, which shows how weak undocumented requests can become over time.

After every support interaction, ask one direct question: can you send written confirmation today. If the agent refuses, send your own summary email right after the call and keep the timestamp.

Forgetting device financing or coverage reality

Canceling service does not automatically erase a handset balance. One reviewer reported needing to pay off about $800.00 [approximately ₱40,000] for a phone after leaving, which is painful if you assumed there was no remaining obligation.

Also check whether the reason you are leaving is weak coverage in your area. The research flags limited rural coverage as a local issue. If signal is your problem, test a local SIM from Globe, Smart, or DITO before your final cut-off date so you do not end up without service.

A quick comparison of cancellation methods and proof strength

Side-by-side method table

Key takeaway from the comparison

The web account route is the cleanest starting point because it matches the verified cancellation path. Phone, chat, and email are useful when the portal does not work or when you need extra proof fast.

The App Store line in the comparison only applies if Apple is the actual billing merchant on your statement. For most Boost Infinite users, that will not be the case, so do not rely on it unless the charge clearly runs through Apple.

What to do in the days after cancellation

Immediate follow-up steps that save trouble later

Right after canceling, take a screenshot of the confirmation page, save any email, and place a calendar reminder 3 days before your next expected billing date. Then log back into the account once more to confirm the plan shows canceled, pending cancellation, or inactive.

If you were given a service end date, test the line on that date. If calls, texts, or data still work after the promised cut-off and the account still looks active, contact support immediately and reference the original case number.

How long to watch your statements and when to dispute

Monitor your bank, credit card, GCash, or Maya history for at least 60 days from the statement date tied to the final expected charge. In the Philippines, that 60 day window is the practical limit often used for card disputes under BSP-related processes.

If an unauthorized or continued charge appears, file the dispute at once and attach the cancellation proof. DTI handles consumer complaints under RA 7394, while your bank or wallet provider handles the payment reversal side.

Good local alternatives after you leave

If you need a replacement in the Philippines, Globe Telecom offers prepaid from ₱10 and postpaid from ₱599 to ₱2,499 monthly. Smart Communications starts prepaid at ₱10 and postpaid at ₱399 to ₱2,499 monthly. DITO Telecommunity starts postpaid at ₱199 and goes up to ₱1,499 monthly in the research set.

For home internet rather than mobile, PLDT Home ranges from ₱1,299 to ₱2,899 monthly. If your main Boost Infinite issue was weak rural coverage, test Smart and Globe in your exact barangay or workplace because coverage can change street by street.

Useful links

• Boost Infinite account login
• Boost Infinite Terms
• Account management help
• Apple subscription cancellation guide
• Google Play subscription cancellation guide

If you are looking for a cancellation address, there is no public one

No verified postal address for cancellation

No physical mailing address for cancellation was provided in the verified sources for this guide. The service context also says there is no publicly specified mailing address and that cancellation is handled through the app's Customer Care or by calling.

So if you were searching for a street address to send a cancellation letter from the Philippines, the public answer is simple: there is no verified cancellation address available in the approved sources. Use the account portal, chat, phone, or email instead.

The practical route to use instead

Your working channels are the online account at id.boostinfinite.com, live chat via the app or website, phone at (866) 957-7772, and email at [email protected]. Support hours are daily from 6 a.m. to 10 p.m. MST (dishnetwork-group.readme.io).

Heads up: if you are canceling from the Philippines, time zone gaps can slow things down. Use at least two channels on the same day, ask for written confirmation, and keep every screenshot until you are sure the charges have stopped.