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Cancellation service #1 in Philippines
Beatleap is a subscription-based video editing app focused on short-form music videos. It is part of the Lightricks group, the same company behind other creative apps, and its legal terms are published on Beatleap’s own site under United States law "as specified in the Terms" (beatleap.com).
If you signed up thinking it was just a one-time editing tool, here’s the thing: Beatleap runs on auto-renewing billing. The subscription renews by default until you turn it off yourself, and Beatleap says you can cancel at any time, with cancellation taking effect at the end of the current billing cycle (beatleap.com).
Users typically pay for access to curated music tracks, editing tools, templates, and premium creation features for social content. Beatleap also offers a free trial for new users, but the trial can convert into a paid subscription if you do not cancel before the trial ends (beatleap.com).
That trial-to-paid setup is where many users get frustrated. In the Philippines, complaints around unclear cancellation paths and continued charges are common pain points for subscription apps, especially when support is limited to email and there is no local hotline.
There is no Philippine office listed for customer cancellations, and the available support details point to a help center and one email address: [email protected]. Phone support is not available, live chat is not available, and support hours are not specified, which can make urgent billing issues harder to fix fast.
Local pricing is not clearly published for the Philippines. Verified research includes monthly pricing at $7.99 (₱8.00)* and annual pricing at $35.99 (₱36.00)*, while separate reporting also mentioned an annual price of $149.99 (₱8,400)* from an older source, which suggests prices may differ by region, platform, or date (thetechylife.com). That is one reason you should screenshot your checkout page before paying.
A lot of users only realize something went wrong when the next billing date has already passed. Before canceling, open your account and note the exact renewal date, the plan name, and the payment channel you used. If you subscribed on the web, cancel on the web. If you subscribed through Apple or Google, cancel there instead.
Save proof before touching anything. Take screenshots of your current subscription page, your billing date, your last receipt, and any free trial end date. If you created videos or stored project data in the app, back up what you need because Beatleap says user data is retained for 90 days after cancellation and then permanently deleted (beatleap.com).
If you signed up directly with Beatleap, log in on the Beatleap website and open your account settings or subscription management area. The documented path from Beatleap’s support guidance is simple in principle: sign in, go to account settings or subscription management, and follow the prompts to cancel (beatleap.com).
In practice, the safest approach is to click through a path like Account > Settings > Subscription or Billing > Cancel Subscription, then confirm until you see a final confirmation screen. Do not stop at a page that only offers a discount or pause option. You want a page that clearly shows the subscription will end and auto-renewal is off. For extra help, Beatleap support points users to the Lightricks help article.
If your Beatleap plan is billed through Apple, open the App Store on your iPhone or iPad, tap your profile icon, tap Subscriptions, select Beatleap, then tap Cancel Subscription. Apple’s subscription system controls the billing in that case, so deleting the app is not enough and emailing Beatleap will not stop Apple billing.
If your plan is billed through Google Play, open Google Play Store, tap your profile or menu, open Payments and subscriptions or Subscriptions, choose Beatleap, then tap Cancel Subscription and follow the prompts. This matters because many continued-charge complaints happen when users cancel in the wrong place and the store subscription stays active.
Beatleap does not list a phone number or live chat, so email is the only direct support channel in the verified data. You can write to [email protected] with your account email, billing date, payment amount, platform used, and screenshots of the subscription page. Ask for written confirmation that auto-renewal has been turned off.
If you want formal proof, you can also send a registered letter to the company address. Some users now use certified digital registered mail services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to a post office. Use this route when you need stronger evidence for a billing dispute, not as your only step.
If you choose the postal route, send a short cancellation notice with your full name, account email, subscription details, and the date of your request. Mention that you are canceling the Beatleap subscription and revoking future auto-renewal on the associated account.
Send it to the registered company address shown in the final section of this guide. Postal mail is slower, usually around 5 to 10 business days for practical handling, so it is better for documentation than for last-minute trial cancellations.
Beatleap states that when you cancel, the subscription remains active until the end of the current billing cycle and no prorated refund is given for unused time (beatleap.com). So if your plan renews on April 30 and you cancel on April 10, you should still have access until April 30.
This is the part many users miss. Canceling stops the next renewal, not the current paid period. If you are in a free trial, the timing is stricter because you must cancel before the trial ends to avoid being charged.
Beatleap subscriptions are set to auto-renew by default. Beatleap’s Terms say you must manually disable auto-renewal in your account settings to prevent future charges, and if you do not, the plan renews automatically at the end of each billing period (beatleap.com).
That means one missed deadline can trigger another charge for a month or a year, depending on your plan. Just a reminder: uninstalling the app does not cancel a subscription, and logging out does not cancel it either.
Beatleap says user data is retained for 90 days after cancellation and then permanently deleted under its Privacy Policy (beatleap.com). If you have unfinished projects, exported drafts, or saved media references, download or export them before you cancel.
For practical purposes, treat the cancellation date as the start of a 90-day countdown. If there is anything you may need for client work, social posts, or a portfolio, save it on your device or cloud storage before access ends.
Beatleap’s policy is strict: all subscription payments are final and non-refundable. The policy covers dissatisfaction, accidental purchases, and unused time, and Beatleap also says there are no prorated refunds after cancellation (beatleap.com).
The truth is, this makes refund requests difficult unless you have a billing error or an unauthorized charge. Most users should assume that canceling prevents future billing but does not return money already paid for the current term.
In the Philippines, there is no general cooling-off period for all digital subscriptions under the Consumer Act of the Philippines, Republic Act No. 7394. That means you do not automatically get a few days to change your mind after every online subscription purchase.
You may still have grounds to complain if the charge was unauthorized, the offer was misleading, or the service used unfair or deceptive terms. For Beatleap users, that matters most in cases where the free trial was not clearly presented, the amount charged did not match the checkout screen, or billing continued after a valid cancellation.
Start with the channel that billed you. If Beatleap billed you directly, email [email protected] and include your receipt, the amount charged, the date, the last four digits of the card if relevant, and screenshots showing your cancellation or trial details. Describe the issue clearly, such as duplicate billing or charge after cancellation.
If Apple billed you, use Apple’s subscription and refund tools through your Apple account. If Google Play billed you, use Google Play’s subscription management and refund support. When the issue is a billing error, Beatleap says support may review the case and provide assistance or adjustments where appropriate, even though the standard rule is no refunds (beatleap.com).
If a charge appears after you canceled, you can ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback. In the Philippines, BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction, so do not wait too long if the amount is wrong or unauthorized.
Keep your evidence organized: cancellation screenshot, confirmation email, receipt, and the date the charge appeared. If the merchant does not resolve the issue, you can also file a consumer complaint with DTI under RA 7394. For continued billing, the strongest proof is a screenshot showing auto-renewal was turned off before the renewal date.
Beatleap’s Terms say subscriptions auto-renew by default and require you to manually disable renewal to stop future billing (beatleap.com). There is no minimum commitment period, so you can cancel at any time, but the cancellation only takes effect at the end of the current billing cycle.
This is good and bad for users. Good, because there is no early termination fee. Bad, because if you forget to cancel even once, the next billing cycle can start automatically.
Beatleap offers a free trial for new users, and the Terms say you must cancel before the trial period concludes to avoid charges (beatleap.com). Beatleap does not clearly publish one universal trial length in the verified data, so the exact deadline may depend on the offer shown to you at sign-up.
That is why screenshots matter. If your trial says it ends at 11:59 PM on a specific date, cancel earlier that day and not at the last minute. App store time zones and payment processing delays can create ugly surprises.
After cancellation, Beatleap says user data is retained for 90 days and then permanently deleted (beatleap.com). If your work matters, export it before access ends and do not rely on being able to recover it later.
The Terms are governed by United States law and disputes are subject to binding arbitration according to Beatleap’s legal documents (beatleap.com). For Philippine users, that does not remove your ability to raise a consumer complaint locally with DTI or a payment dispute through your bank or e-wallet for unauthorized charges.
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Monthly Subscription | $7.99 (₱8.00)* | Monthly |
Annual Subscription | $35.99 (₱36.00)* | Annual |
Older annual reference | $149.99 (₱8,400)* | Annual |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP for the verified dataset, while one older external reference estimated $149.99 at about ₱8,400. Exact Philippine pricing can differ by platform, region, taxes, and date, so check the official checkout page before subscribing.
Based on the verified subscription dataset, the annual plan at $35.99 (₱36.00)* is cheaper over a year than paying $7.99 (₱8.00)* every month. If those two numbers were current at the same time, the annual option would cost far less than 12 monthly payments.
There is also an older published figure of $149.99 (₱8,400)* per year from thetechylife.com, which is dramatically higher than $35.99. That kind of gap usually means pricing changed, the source captured a different market, or there were different package tiers. Take note of the exact amount at checkout because Beatleap’s public pricing data is not very transparent.
No cancellation fee was found in the Terms of Service. There is also no early termination fee, and when you cancel, your plan simply stays active until the end of the paid billing cycle.
The hidden cost to watch for is auto-renewal. A free trial can convert into a paid plan, and a yearly plan can renew for another full year if you miss the cutoff. That is usually more expensive than any cancellation fee because there is no prorated refund policy.
For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. It does not create a universal cooling-off period for every online subscription, but it does protect consumers against deceptive, unfair, or misleading sales practices.
For Beatleap, that means you may have a stronger case if the sign-up flow was misleading, the charge did not match the advertised offer, or the service kept billing after a valid cancellation. Payment disputes also fall under BSP-regulated systems when cards and e-wallets are involved.
There is no general automatic seven-day cancellation right for all digital subscriptions in the Philippines. Some special sales situations may have cooling-off rules, but ordinary app subscriptions usually depend on the contract terms and the facts of the transaction.
Beatleap’s own Terms let you cancel anytime, but they do not promise a refund for unused time. If the issue is not buyer’s remorse but a billing error, misleading free trial conversion, or unauthorized transaction, your complaint is much stronger.
Start by sending Beatleap or the billing platform a written complaint with screenshots and receipts. If the issue is not resolved, file a complaint with DTI and attach your evidence: account email, charge amount, date, proof of cancellation, and correspondence with support.
For card, GCash, or Maya disputes, contact the payment provider fast and mention the date of the statement or wallet transaction. A chargeback request is usually time-sensitive, and 60 days from the statement date is the practical deadline many Philippine users should work with under BSP complaint practice.
For consumer complaints involving online subscriptions, the authority to know is the Department of Trade and Industry. The central website is DTI, which provides complaint channels and consumer protection guidance.
If the issue is a card or e-wallet charge, you may also need the Bangko Sentral ng Pilipinas through BSP. DTI handles the consumer side under RA 7394, while BSP-related channels are useful when the payment itself is disputed.
Based on the review set provided here, the sentiment is clearly negative: 0 positive and 4 negative reviews. The recurring pattern is frustration over charges, refund denials, and weak support response, which matches the local pain points already seen in the Philippines such as limited support channels and no local-language assistance.
My honest take: cancellation itself looks straightforward on paper, but the user experience becomes difficult when billing questions appear and there is no phone or live chat. That gap between official steps and actual support is where most trouble seems to happen.
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 reviews | Extra payments attempted |
Customer service | 2 reviews | No useful reply |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 4 reviews |
"I paid for a week trial £5.99 [about ₱430] which they took instantly..then tried taking 2 more payments from my account almost immediately lucky for me my bank cancelled them" (TrustPilot)
"Professional scammers, stay away... they charge you a higher whole month membership, after you try to cancel ask for refund they keep charging you even more" (TrustPilot)
"I cannot use the card and lost my credit balance... no advice as to when the new card will be sent out" (TrustPilot)
"It’s taking you guys forever to send the new card" (TrustPilot)
Only negative reviews were available in the supplied review set, so that should be said plainly. On the positive side, Beatleap does at least provide standard cancellation routes through web, App Store, and Google Play, which is better than services that hide the cancellation button completely.
Prepare a small file of evidence before changing anything in your account. This saves time if you later need a refund review, a DTI complaint, or a bank dispute.
Screenshot of your current plan name and renewal date
Screenshot of the free trial end date if applicable
Receipt email or App Store or Google Play purchase record
Saved copies of videos, drafts, or project assets you still need
If money is involved, details matter. A vague email saying “I was charged” is much weaker than a message with dates, amounts, and transaction references.
Transaction ID or order number
Charge date and exact amount in peso
Last four digits of the card if relevant
Screenshot proving cancellation before renewal
Once the cancellation is done, save proof immediately. Many users skip this step and have nothing to show when a charge appears later.
Confirmation email
Confirmation screen screenshot
Calendar reminder for the final access date
Bank or wallet statement for the next cycle
This is the most common mistake with app subscriptions. If you subscribed through Apple or Google, canceling on the Beatleap website may not stop store billing. The result is a fresh charge even though you thought you were done.
Solution: match the cancellation channel to the billing channel. App Store subscriptions must be canceled in App Store, and Google Play subscriptions must be canceled in Google Play.
Free trials are risky because one missed deadline can trigger a full paid renewal. Beatleap says you must cancel before the free trial concludes to avoid being charged (beatleap.com).
Solution: cancel at least 24 hours before the visible trial deadline. This gives you time to fix login issues, payment platform delays, or confusion about where the subscription was started.
Many people assume canceling halfway through the month means they get half their money back. Beatleap’s refund policy says the opposite: payments are final and unused time is not refunded (beatleap.com).
Solution: treat cancellation as a stop-renewal action, not a refund request. Only pursue a refund aggressively if there was duplicate billing, unauthorized billing, or a mismatch between the offer and the charge.
A continued charge is much harder to dispute when you have no screenshot or confirmation email. In the review set, complaints about extra charges and poor support show exactly why documentation matters.
Solution: save the final confirmation screen and email the same day. Then check your statement on the next expected billing date so you can act within the 60-day dispute window if needed.
Beatleap’s verified support options show no phone and no live chat. If you only send one email on the billing day and wait, you may lose valuable time for a store refund or bank dispute.
Solution: use parallel steps when the charge is urgent. Contact Beatleap, contact Apple or Google if they billed you, and contact your bank or wallet provider if the charge looks unauthorized.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5 to 10 business days | No fee found | Higher but strong proof |
The web route is usually fastest when Beatleap billed you directly. App Store and Google Play are just as valid when those platforms handle the billing, but users often find them slightly more confusing because the subscription sits inside the store account, not the app itself.
Registered mail is slower but useful when you want a paper trail. No single method fits every case, so the right option depends on where your payment was processed and how much proof you need.
As soon as you cancel, check that the account shows an end date instead of a renewal date. Take a screenshot of that page and set a calendar reminder for one day before the final access date and one day after the expected next billing date.
This two-reminder method catches most problems early. If access disappears too soon, you can contact support while your paid period is still active. If a new charge appears, you already have proof ready.
Watch your statement or wallet for at least one full billing cycle after cancellation. Look for the merchant name, the exact amount, and the posting date. If anything posts after cancellation, contact the payment provider immediately and ask about dispute or chargeback options.
In the Philippines, a practical dispute window is often up to 60 days from the statement date under BSP-related card dispute practice. DTI handles consumer complaints for online subscriptions under RA 7394, so keep your screenshots and receipts if the issue escalates.
If you are leaving Beatleap and want another tool or service, a few alternatives were identified in the research. Upleap is priced from $4.99 to $199.99 per year and focuses on social media growth. SurveySensum targets customer experience workflows for Philippine businesses. HashMicro ERP is a broader business system for operations, finance, HR, and project work.
These are not direct one-to-one Beatleap clones, so choose based on what you actually need next. If your goal is video editing with music, compare editing features and export options carefully before signing up to another trial.
If you need to send a formal cancellation notice or written complaint by post, use the registered company address tied to the Lightricks group. There is no Philippine-based cancellation office listed in the provided data.
Send your letter with your full name, account email, plan details, last charge date, and a clear sentence stating that you are canceling the subscription and revoking future auto-renewal.
The postal address is:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If your issue is urgent, do not rely on post alone. Use the online cancellation route or app store route on the same day, then keep the postal proof as supporting evidence.
Beatleap’s verified support email is [email protected]. No phone number is available, no live chat is available, and support hours are not specified in the verified data.
That limited support setup is exactly why you should document every step. A clean paper trail often matters more than sending multiple follow-up messages without proof.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Anton Gonzales
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.