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Cancellation Edjing: Easy Method
What is Edjing
Edjing Mix as a DJ subscription app
Edjing Mix is a DJ mixing app by MWM, a French developer behind music and audio apps. Its public support and terms pages point to France, and the cancellation mailing address tied to the service is in Boulogne-Billancourt, which matters if you need to send a written dispute or formal cancellation follow-up.
The app works on a freemium model. You can install it, use limited features, then unlock paid tools through recurring subscriptions sold on the web, through the App Store, or through Google Play. The terms say subscriptions renew automatically monthly or yearly until you cancel, which is the key detail many users miss (edjing.com).
What people actually pay for inside the app
Paid plans are mainly for premium DJ tools, not for music ownership. The subscription is marketed around features such as unlimited access to sample packs, pre-cueing, and turntable skins, plus a more complete mixing setup for practice or live sets. If you subscribed for one specific feature, take a screenshot of that feature screen before canceling so you have a record of what was promised at the time of purchase.
Here is the practical part: Edjing is not a telecom contract or a fixed one-year lock-in service. There is no minimum commitment period stated in the terms, but auto-renewal continues unless you stop it yourself. The truth is, that setup is convenient when you want flexibility, but it also makes accidental renewals more likely if you forget the billing date.
How Edjing behaves for users in the Philippines
For users in the Philippines, the easiest subscription route is usually through the App Store or Google Play because billing and cancellation stay inside the store account you already use. The App Store listing for the Philippines shows recurring prices in pesos, including ₱499.00 per week, ₱429.00 per week, ₱519.00 per month, and ₱1,950.00 per year for different in-app offers (apps.apple.com).
Heads up: support options are limited. There is no listed phone number, no live chat, and support mainly runs through the help page and the email [email protected]. That limited support setup is one reason some users feel stuck when a charge appears after they thought they had canceled.
How to cancel Edjing without getting charged again
Checks to do before you tap cancel
Many Edjing users get frustrated for three reasons: the cancellation path is not always obvious, charges can continue if they cancel in the wrong place, and refund requests are often denied. Before doing anything, confirm where you bought the subscription. If payment appears in your Apple or Google purchase history, cancel there, not by emailing Edjing.
Take three quick steps before canceling. Save a screenshot of your current plan name and price, note your next billing date, and save any mixes or settings you still need. Edjing says you should cancel at least 24 hours before the next billing date to avoid auto-renewal (edjing.com).
- Open your billing history and find the latest Edjing charge.
- Take a screenshot showing the plan, amount, and renewal date.
- Save any mixes, sample settings, or project notes you may want later.
- Check whether the charge came from the web, App Store, or Google Play.
Cancel through the web or your account page
If you subscribed directly through the web, log in to your Edjing account and go to the subscription management area. The documented path is simple at a high level: sign in, open subscription management, and follow the cancellation prompts. Use Edjing support if the account page is hard to find or if the subscription menu does not appear.
After you cancel, do not stop at the last click. Wait for an on-screen confirmation or email confirmation, then save a screenshot immediately. If there is no confirmation, assume the cancellation may not have completed and contact [email protected] the same day with your account email, purchase date, and screenshot of the missing or broken cancellation flow.
Cancel through App Store on iPhone or iPad
If you subscribed on iOS, the cancellation must be done in your Apple subscriptions panel. Open the App Store, tap your profile icon, tap Subscriptions, find Edjing Mix, then tap Cancel Subscription. Apple’s official support path for this process is published here: Apple subscription cancellation help.
This route is common for users in the Philippines because the app is listed locally on the Philippine App Store. Just a reminder: deleting the app does not cancel the subscription. You need the actual subscription status to show canceled inside Apple, and you should do it at least 24 hours before renewal.
Cancel through Google Play on Android
If your payment ran through Google Play, open Google Play Store, tap the menu or profile area, choose Payments and subscriptions or Subscriptions depending on your device, select Edjing Mix, and tap Cancel Subscription. Google’s official help page for this path is here: Google Play subscription cancellation help.
One common mistake is emailing Edjing support first while the active subscription is still controlled by Google Play. That usually slows things down. The faster move is to cancel in Google Play, take a screenshot showing the end date, and only contact Edjing support if you see a billing error after the cancellation is already visible in your Google account.
Support email, no phone line, and postal option
Edjing does not list a customer service phone number, and there is no live chat. That means your direct support route is email at [email protected] or the support form on the Edjing help page. Since support hours are not published, expect slower back-and-forth than with big streaming platforms.
If you want written proof outside email, you can also send a registered letter to the company address in France. Some users now use digital registered mail services such as Postclic because they create time-stamped proof of sending, receipt, and opening with tracking, but a traditional registered letter also works if you want a paper trail.
After you cancel: access, renewal, and your data
How long your premium access usually stays active
When you cancel Edjing, you generally keep premium access until the end of the current billing period you already paid for. There is no pro-rated refund for unused time, so the practical result is simple: cancel now, keep access until the renewal date, then the paid features stop at the next cycle boundary (edjing.com).
For example, if your monthly subscription renews on March 28 and you cancel on March 20, access should continue until March 28. If you cancel on March 28 less than 24 hours before billing, you risk another renewal charge because Edjing tells users to cancel at least 24 hours in advance (edjing.com).
What happens if you do nothing
The terms say subscriptions renew tacitly monthly or yearly depending on your plan (edjing.com). In plain language, that means the subscription keeps rolling over automatically until you stop it yourself. There is no stated minimum commitment period, so you are not locked in long term, but auto-renewal remains active by default.
This is where many complaints start. Users think uninstalling the app or switching phones ends the subscription, but store-managed billing continues unless it is canceled in the correct account. If you changed devices, always check the old Apple ID or Google account that originally made the purchase.
What Edjing says and does not say about your data
Edjing’s terms do not clearly explain what happens to user data after cancellation. They do not specify retention or deletion of account data after the subscription ends, which means you should assume your account may remain on file unless you separately request account deletion or data access through support (edjing.com).
Because the data policy is not clearly spelled out in the cancellation context, save anything important before ending the subscription. Exporting tools are not described in the terms, so the practical move is manual: save screenshots, project names, track lists, and any mixes you still need before the end date.
Edjing refund policy and the real chances of getting money back
What the terms say about refunds
Edjing’s refund policy is strict. The terms say that all fees paid in advance are acquired by MWM and that you will not be refunded pro-rata for time left on your subscription. They also say there is no refund for the unused portion after cancellation (edjing.com).
In real life, that means standard refund success is low if you simply changed your mind after renewal. If you paid for a month or a year and cancel halfway through, the normal outcome is continued access until the end of that paid period, not money back.
Billing errors are the main exception
Edjing does leave one opening for refunds: billing errors may be reviewed case by case through support (edjing.com). If you were charged after a confirmed cancellation, charged twice, or billed through the wrong store account, gather proof and write to [email protected] with exact dates, screenshots, and transaction IDs.
The strongest refund request includes the charge amount, billing date, the platform used for purchase, and a screenshot showing the subscription was canceled before renewal. If your purchase was on Apple or Google, also use the store’s own billing support process because those platforms often control the payment record.
Withdrawal rights in the Philippines
For consumers in the Philippines, there is no universal cooling-off rule for all online subscriptions like Edjing. The Consumer Act of the Philippines, Republic Act No. 7394, gives a 7 working day cooling-off period mainly for door-to-door or direct sales, not for every digital app purchase. That means Edjing’s digital subscription usually will not fall under an automatic no-questions-asked online cancellation window.
Edjing’s terms go even further and say that by subscribing to Premium Services, you accept that performance starts at purchase and waive the right of withdrawal (edjing.com). If the charge was unauthorized or misleading, you can still bring that issue to DTI, but a simple change of mind is usually a weak refund case.
Refund routes, chargebacks, and when to escalate
Start with the payment channel that billed you. If the charge came through Apple, use Apple’s subscription support flow. If it came through Google Play, use Google Play support and your Play purchase history. If it was direct, email [email protected] and attach all proof on the first message to avoid long delays.
If a charge is unauthorized or continued after cancellation, Philippine users can file a dispute with their bank, card issuer, GCash, or Maya. Under BSP-related card dispute practice, you typically have up to 60 days from the statement date to dispute a transaction. Save screenshots of the cancellation confirmation because your bank will ask for evidence. DTI can also handle online subscription complaints under RA 7394.
Subscription terms that matter before Edjing renews again
Auto-renewal, commitment, and trial wording
The key clause is auto-renewal. Edjing states that subscriptions renew tacitly monthly or yearly depending on the plan chosen (edjing.com). That means the service keeps charging until you cancel, and there is no separate manual approval at every renewal.
The terms do not state a minimum commitment duration, so you can leave at any time before the next billing cycle. They also do not specify free trial terms in the terms document itself, which can be confusing because some user complaints mention trial-related charges. If a trial or promo appears in-app, screenshot the exact offer page before accepting it.
Law, disputes, and data gaps in the terms
Edjing says French law governs the contract, and disputes may be submitted to the CNIL for data protection matters (edjing.com). For a user in the Philippines, that does not remove your ability to complain locally to DTI about consumer issues, especially if the issue is misleading billing or an unresolved charge.
The terms also do not explain data retention after cancellation. So while the billing rule is clear, the account data rule is not. If you want both cancellation and data-related action, send one email that separately asks for subscription cancellation confirmation and for clarification on stored account data.
Edjing plans and pricing in the Philippines
Known recurring plans from verified data
Plan | Price (USD / PHP) | Period |
|---|---|---|
Weekly Pro+ Plan | $9.99 (₱10)* | Weekly |
Annual Subscription | $40.99 (₱41)* | Annual |
These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website or store listing for the exact local price.
Philippine App Store prices you may actually see
The Philippine App Store listing shows more useful local price points for current buyers: ₱499.00 per week for Weekly Pro+, ₱429.00 per week for Weekly Premium Pass, ₱519.00 per month for Monthly Subscription, and ₱1,950.00 per year for Annually Premium Pass (apps.apple.com). These are the numbers most local users are likely to recognize on their receipts.
The most expensive option over time is the weekly billing. At ₱499.00 each week, you could spend far more in a year than the ₱1,950.00 annual offer. If you forgot you were on a weekly plan, cancellation deserves immediate attention because weekly renewals can add up fast.
Value check before you keep paying
On pure cost, the annual plan is the cheapest long-term route among the local prices shown. Twelve months at ₱519.00 per month would total ₱6,228.00, while the annual price shown is ₱1,950.00, a huge difference of ₱4,278.00 based on the listed App Store amounts.
There is no cancellation fee stated in the terms, and no early termination fee is specified. The real financial risk is not a penalty. It is forgetting auto-renewal and staying on a weekly or monthly plan that you no longer use.
Your rights in the Philippines when Edjing billing goes wrong
Which rules matter for a digital subscription
For Philippine users, the main local reference is the Consumer Act of the Philippines or Republic Act No. 7394. This law supports fair consumer treatment and gives DTI authority to receive complaints about problematic online subscription transactions, including misleading charges and failed customer support responses.
For Edjing specifically, the big point is this: there is no universal cooling-off period for all online app subscriptions in the Philippines. The 7 working day cooling-off rule is mainly tied to door-to-door or direct sales, not ordinary in-app digital purchases. So your strongest rights case is usually about unauthorized charges, misleading terms, or failure to honor a valid cancellation.
How Edjing’s terms compare with local consumer protection
Edjing says subscription performance starts at purchase and that you waive withdrawal rights (edjing.com). That clause may reduce refund chances for normal buyer’s remorse, but it does not give the company a free pass if billing is wrong or support ignores a valid dispute. DTI can still look at unfair or misleading conduct affecting a Philippine consumer.
If you canceled on time and still got charged, your evidence matters more than abstract contract language. Save your cancellation screenshot, the charge on your statement, and your message history with support. Those are the documents that help if you escalate the case.
Where to complain and what to prepare
Start by filing a written complaint with Edjing support. If that goes nowhere, file with DTI and then dispute the payment with your bank or e-wallet if needed. For card and wallet disputes in the Philippines, users often have around 60 days from the statement date to question a charge, so do not wait too long.
- Your Edjing account email
- Transaction ID or receipt number
- Screenshot of cancellation confirmation
- Bank, card, GCash, or Maya statement entry
Useful Philippine authority contact points
For consumer complaints, the authority to know is DTI. Use the DTI consumer complaint channels on its official website and attach a clear timeline of events with dates and screenshots. If the issue is a bank card or e-wallet dispute, contact your issuer as soon as the charge appears and ask for the dispute or chargeback process under BSP-regulated rules.
Because Edjing is a foreign service with limited direct support channels, local escalation can be practical when email support stalls. The faster you build a clean file with proof, the easier it is to explain the case to DTI or to your payment provider.
What customers say about cancellation and billing
Overall verdict from available reviews
Overall rating in the available sample: 0 positive and 5 negative reviews out of 5. Based on that small but clearly negative sample, Edjing’s cancellation and billing experience looks difficult rather than smooth. The recurring pattern is not hidden cancellation tricks, but confusion around renewals, charges after expected cancellation, and weak support follow-up.
Local pain points match the research: support channels are limited, there is no live chat, and contacting the company can feel slow. To be fair, DJ apps like this can still be useful for learning, beatmatching, and practice. The negative tone in the sample is mostly about billing and account handling, not about the basic idea of mobile DJ mixing itself.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 4 of 5 | Renewal still billed |
Customer support | 1 of 5 | No useful response |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Customer service | Negative |
Individual reviews worth noting
- "SCAM APP! Please beware of the shady tactics of this app. They lure you in with the promise of a free trial and before you know it you will be charged an insane amount for a crappy app." (TrustPilot)
- "These scammers charged me $10 [approx. ₱10] for the DJ music mixer app after the trial ended, even though I canceled before renewal. I barely used it since I was busy and couldn’t enjoy it. I asked for a refund, but they never responded." (TrustPilot)
- "Edjing will not honour my purchase due to company's own failure to keep records. Two years ago, I paid for Edjing's 'Pro' features. I was under the impression that the 'one-time' nature of this one-time purchase would be honoured." (TrustPilot)
Documentation checklist before and after you cancel
What to save before cancellation
Do not cancel blind. Save proof before the account status changes. The most useful records are a screenshot of the active Edjing plan, the next billing date, and the store page or account page showing where the subscription is managed.
- Screenshot of the current plan name and price
- Screenshot of the next renewal date
- Receipt email or store transaction ID
- Saved copies of mixes or project settings
What to keep for refunds or disputes
If a refund or chargeback becomes necessary, your file should show the exact timeline. Include the amount charged, the date you canceled, and the confirmation evidence. This matters even more in the Philippines if you escalate to DTI or to a bank dispute team within the usual 60 day window from the statement date.
- Cancellation confirmation email or screen
- Bank, card, GCash, or Maya statement line
- Email thread with [email protected]
- App Store or Google Play order history screenshot
Common Edjing cancellation mistakes that cost people money
Using the wrong cancellation channel
A very common mistake is canceling by email when the subscription was actually bought through Apple or Google. If the billing sits with App Store or Google Play, Edjing support cannot always stop the renewal directly. The solution is simple: cancel in the same place that billed you, then email support only if there is still a problem.
Real scenario: you subscribed on iPhone, deleted the app, and sent one email to support. Renewal still hits because Apple subscriptions remain active in your Apple ID. The fix is App Store > profile icon > Subscriptions > Edjing Mix > Cancel Subscription.
Missing the 24 hour cutoff
Edjing says cancellation should be done at least 24 hours before the next billing date (edjing.com). If you wait until the last minute, the next charge may already be queued. This is especially risky on weekly plans like ₱499.00 or ₱429.00 because the billing cycle is short.
A practical fix is to cancel 48 hours before renewal, not 24. Then take a screenshot showing the subscription end date. That extra buffer can save you from arguing over a charge that posted overnight.
Expecting a pro-rated refund after canceling
Many users assume that canceling halfway through the period means they get half their money back. Edjing’s terms say the opposite: no pro-rated refund for unused time and no refund for the unused part after cancellation (edjing.com). If you cancel, you usually keep access until the end date, but the payment already made stays with the company.
That is why refund requests work best only for billing errors, duplicate charges, or charges after a timely cancellation. A normal mid-cycle cancellation is not enough on its own.
Not saving proof because support is limited
There is no listed phone support and no live chat. If you fail to save screenshots, proving your case later becomes much harder. Several negative reviews mention non-response or poor purchase tracking, which is exactly why documentation matters.
Good habit: save three items every time. The cancellation screen, the confirmation email if one arrives, and the next bank statement. Those three records cover most disputes.
Comparison of Edjing cancellation methods
Quick comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No cancellation fee | Easy |
App Store (iOS) | Before next billing | No cancellation fee | Medium |
Google Play (Android) | Before next billing | No cancellation fee | Medium |
Registered mail | 5-10 business days | No cancellation fee | Higher, best proof |
The key takeaway from the table
The best method depends on where you subscribed. Web works well for direct accounts, while App Store and Google Play are better if those platforms billed you. Registered mail is slower, but it gives stronger proof if you are building a formal complaint record.
No cancellation fee was found in the terms, and no early termination fee is specified. The real goal is not avoiding a fee. It is stopping the next renewal on time and keeping proof in case billing continues.
What to do right after cancellation
Immediate checks in the first 10 minutes
Right after canceling, confirm the status inside the same channel you used. You want to see a clear end date or canceled status, not just the absence of the app from your phone. Then take a screenshot and set a calendar reminder for the day before the final access date and another one for the next statement date.
If the cancellation happened by email or web form, watch your inbox for a confirmation message. If nothing arrives within 24 to 48 hours, send one follow-up with the original timestamped request and your account email.
Monitor your bank or e-wallet and act fast if billed again
Check your card, GCash, Maya, or bank statement for at least one full billing cycle after cancellation. If a new charge appears, contact the payment provider immediately and ask for a dispute or chargeback process. In the Philippines, users commonly have up to 60 days from the statement date to challenge unauthorized or continued charges through their issuer.
If the payment provider asks why the charge is invalid, send the cancellation screenshot, the end date shown in the store or account, and any email thread with Edjing support. DTI can also receive consumer complaints under RA 7394 if the matter is not resolved.
Good alternatives if you are moving on
If you still want a DJ app after canceling, a few alternatives stand out. djay by Algoriddim offers automix, beatmatching, and major music service integration. Serato DJ Lite is beginner-friendly for practice and live basics. Cross DJ by Mixvibes is another lighter option with pro-style controls.
Price-wise, these alternatives range from free tiers to paid upgrades, so they can be easier to test without jumping straight into a costly weekly plan. If your main issue with Edjing was billing confusion, start with a free tier and review the renewal terms before subscribing again anywhere.
Useful links
- Edjing official website
- Edjing support page
- Edjing terms and conditions
- Apple subscription cancellation guide
- Google Play subscription cancellation guide
- Department of Trade and Industry Philippines
Edjing cancellation address and when to use it
The known postal address for written cancellation
If you want to send a physical cancellation notice or formal complaint follow-up, use this address:
- 54 Avenue du Général Leclerc, 92100 Boulogne-Billancourt, France
This address is useful when you want stronger written proof or when email support has gone quiet. It is not the fastest route for stopping a store-managed subscription, so use it as a documentation tool rather than your only action.
When online cancellation is enough and when written proof helps
For most users, online cancellation through the web account, App Store, or Google Play is enough if done at least 24 hours before billing and backed by screenshots. That is the fastest route and the one Edjing itself points users toward (edjing.com).
Use written notice if the case is already disputed, if support has not replied, or if you are preparing a complaint to DTI or a payment dispute with your bank. In those cases, a dated letter or certified digital registered message can strengthen your file.
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Written by Joaquin Sy
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Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
Before canceling your Edjing Mix subscription, confirm where you purchased it. Take a screenshot of your current plan, note your next billing date, and save any mixes you want to keep. Cancel at least 24 hours before the renewal date to avoid auto-renewal.
To cancel your Edjing Mix subscription via the App Store, open the App Store, tap your profile icon, select Subscriptions, find Edjing Mix, and tap Cancel Subscription. Remember, deleting the app does not cancel the subscription.
If you subscribed through Google Play, open the Google Play Store, tap the menu or profile area, choose Subscriptions, select Edjing Mix, and tap Cancel Subscription. Always take a screenshot of the cancellation confirmation.
Yes, you can cancel your Edjing Mix subscription in writing. You may send a cancellation request via email to [email protected] or through registered postal mail. Always keep proof of your cancellation request.
After canceling your Edjing Mix subscription, you will retain access to your premium features until the end of your current billing cycle. Make sure to cancel at least 24 hours before the next billing date to avoid renewal.