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Unit 218 Cityland Pioneer, Pioneer St., Buayang Bato
Mandaluyong City , Philippines
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Cancellation Opus: Easy Method
What is Opus
How the service works and what you are actually paying for
Opus is presented here as a subscription-based music-streaming service for users in the Philippines, with its local website listed as opus.ph and a Mandaluyong address on file. The service description says you get ad-free listening, personalized playlists, recommendations, and offline downloads, which is the usual bundle that turns a free listener into a paying subscriber.
The truth is, Opus’s cancellation information is more scattered than it should be. Philippine users often say the process feels unclear, and that is a real pain point when you are trying to stop a charge before your next billing date. Research also shows local users struggle to find support details and cancellation instructions in one place.
Main features linked to paid plans
The paid side of Opus appears to focus on uninterrupted streaming, downloads for offline listening, and access to a broader listening experience without ads. If you signed up during a free trial, the key risk is auto-renewal, because one source states that if you do not cancel before the trial ends, the annual membership fee plus taxes can be charged automatically to the payment method you used at registration, with recurring annual billing after that "unless you cancel your membership before the end of your trial period" (ubuy.com.ph).
That means the business model is simple in practice even if the wording is messy across sources. You sign up, use the service during the trial or paid period, and if you do nothing, the plan can renew automatically. For free trials, cancellation can be made any time before renewal, while paid subscriptions generally require advance notice of 15 days before the end of the subscription period to stop renewal effectively "to prevent automatic renewal" (starofservice.ph).
Availability in the Philippines and local payment reality
For Philippine users, the local contact details matter because support hours from one verified support source are Monday to Friday, 9 am to 5 pm GMT, with email at [email protected] and phone at +44 (0) 333 014 2109. The local service context also mentions a Philippine contact route at (02) 7943-5391 and [email protected], which is useful if you want a local paper trail before your renewal date.
Local pricing for the music-streaming offer is not clearly published in the research pack, so you should treat your account page and billing email as the main source for the exact amount in pesos. If you paid through a card, GCash, Maya, App Store, or Google Play, your cancellation route usually depends on where the subscription was started, and using the wrong channel is one of the easiest ways to keep getting billed.
How to cancel Opus without getting charged again
Checks to do before you tap the cancel button
Many Opus users get frustrated because they think cancellation is done, then another charge appears. Before you cancel, open your account and note three things: your exact next billing date, your payment method, and whether the subscription was started on the web, App Store, or Google Play. If you miss the timing, the notice can be ineffective and the service may renew for another period "if you fail to comply with this notice period" (starofservice.ph).
Take screenshots of your current plan page, your billing page, and your profile email. If you have downloaded songs or saved playlists, assume offline access may end once the active period expires, so back up anything you can inside the app before submitting cancellation.
- Screenshot the plan name and renewal date
- Save the last billing email or receipt
- Check whether you are still in a free trial
- Note if billing is annual or monthly
Cancel through the website or account page
If you subscribed directly with Opus, the main path is through your account. The verified guidance says to log in, go to account settings, and follow the cancellation procedure there, with at least 15 days’ notice before the end of the current subscription period "to prevent automatic renewal" (starofservice.ph). A practical click path is usually Account > Settings > Subscription or Billing > Cancel subscription.
If you do not see the cancel option right away, look for terms like Manage plan, Membership, or Renewal settings. Some users say cancellation flows can feel overcomplicated, so do not stop at the first retention screen. If a page offers a discount or asks why you are leaving, continue until you see a final confirmation page or email.
For support during the process, Opus lists a help center here: Opus Support. If the cancellation request is sent on a non-business day, processing may not happen immediately, so do not leave this for your exact renewal date if your plan needs 15 days’ notice (starofservice.ph).
Cancel by email or phone when the account route fails
If the account page is broken or the cancel button does not appear, send a written request by email the same day. Use [email protected] and, if relevant for the Philippine site, [email protected]. Include your full name, registered email, billing date, and a clear line such as: “Please cancel my Opus subscription and stop auto-renewal effective at the end of the current paid period.”
You can also call support at +44 (0) 333 014 2109 during Monday to Friday, 9 am to 5 pm GMT, or use the local number (02) 7943-5391 mentioned in the service notes. Phone support is useful for urgent cases, but email gives you stronger proof because you can show the timestamp later if a dispute comes up.
- Email: [email protected]
- Support phone: +44 (0) 333 014 2109
- Local phone in notes: (02) 7943-5391
- Hours: Monday to Friday, 9 am to 5 pm GMT
Cancel through App Store or Google Play if that is where you subscribed
For iPhone or iPad subscriptions, open App Store > your profile picture > Subscriptions > Opus > Cancel Subscription. The research specifically says iOS cancellation follows the App Store subscription menu and still requires attention to the 15-day timing before the end of the subscription period for renewal-related issues (starofservice.ph).
For Android, open Google Play Store > profile icon > Payments and subscriptions > Subscriptions > Opus > Cancel subscription. This route matters because cancelling inside the Opus app alone may not stop a store-managed recurring charge. If you started the plan through Apple or Google, always confirm inside that store’s subscription page that the plan shows as canceled.
Postal cancellation is possible if you want stronger proof
If you want a paper trail, you can send a written cancellation letter to the Philippine address on file. Registered mail is slower, usually around 5 to 10 business days for a clear trail, so it is better for proof than for last-minute action. A digital certified letter service such as Postclic can also create timestamped proof of sending and receipt if you prefer a modern alternative to traditional registered mail.
Use postal mail as one option, not your only option. In practice, the strongest setup is account cancellation plus email plus saved screenshots, especially because users in the Philippines already report difficulty finding clear local support instructions.
After you cancel, here is what changes on your account
Your access usually stays until the paid period ends
If your cancellation is accepted, you will normally keep access until the end of the current billing cycle unless the service states otherwise in the cancellation flow. For free trials, the safer assumption is that benefits can end as soon as the trial is canceled, because one source says once a free trial is canceled, you will no longer be able to use the membership benefits (ubuy.com.ph).
For paid plans, the practical example is simple. If your annual renewal is on June 30 and your cancellation is valid and on time, you should keep premium access until June 30, then the subscription should stop renewing after that date.
If you do nothing, auto-renewal can continue
One verified clause says that if you do not cancel before the trial period ends, you can be charged the annual membership fee plus applicable taxes automatically, then continue to be charged on an annual recurring basis (ubuy.com.ph). That is the main risk for users who signed up just to test the service and forgot to set a reminder.
Another source adds a stricter timing rule for regular subscriptions: cancel at least 15 days before the end of the current period or the cancellation may be ineffective and renewal may still happen (starofservice.ph). In plain terms, late cancellation can mean one more billing cycle.
Data and saved content are not clearly explained
Opus does not clearly explain data retention after cancellation in the research provided. That means you should assume saved downloads disappear once premium access ends, while basic account information and billing records may remain for support and payment history.
If your playlists, saved tracks, or listening history matter to you, export or screenshot what you can before the end date. This is especially useful if you plan to compare another music service later and want to rebuild your library quickly.
Refund rules, fees, and the real chances of getting money back
General refund policy and cancellation fee
The key point is blunt: payments made before cancellation are generally not refunded "No refunds will be issued for payments made before the cancellation" (opusehr.com). So if you cancel halfway through a paid period, do not assume you will get a pro-rated refund for unused days.
There is also a cancellation fee in the terms used in the research pack. Cancellation is, in principle, subject to a fee of $15.00 (₱894) for administrative costs, paid by credit or debit card, and that fee is non-refundable (starofservice.ph). Free trial cancellation and annual subscription cancellation are not subject to that fee, and if the subscriber has been active for one year or more, the $15.00 (₱894) fee is refunded in full to the payment card (starofservice.ph).
Special exception and what it means in practice
There is a major exception under the "Opus Promise: 100% Satisfaction Guarantee." If cancellation is requested under that program, startup-related fees such as Onboarding Fees, Migration Fees, and Customization Fees become immediately due upon cancellation (opusehr.com). This looks more relevant to business software than consumer music streaming, but it still shows that special guarantees do not automatically mean a simple cash refund.
For Philippine consumers using the music service, the practical reading is this: normal cancellation does not usually unlock a refund for earlier payments, and any refund argument works best when there is a billing error, an unauthorized charge, or proof that your valid cancellation was ignored.
How to request a refund step by step
Start with the same channel used for payment. If you paid direct, email support with your account email, transaction date, amount, and proof that you canceled on time. If a withdrawal was made despite a valid cancellation request, the research says a full refund will be made as soon as possible (starofservice.ph).
If you paid through App Store or Google Play, use the store’s billing support tools because those platforms control the recurring payment. Include screenshots of your cancellation confirmation, your renewal date, and the actual charge. That evidence is what helps later if you need escalation.
Chargeback in the Philippines if the charge continues
If Opus keeps charging you after a valid cancellation, chargeback is the last resort. In the Philippines, you can dispute unauthorized or continued charges through your bank, credit card issuer, GCash, or Maya, and BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction.
For consumer complaints, DTI can also handle online subscription issues under the Consumer Act of the Philippines, RA 7394. Save screenshots, email confirmations, and billing statements before filing anything. Without that paper trail, it becomes much harder to prove the charge was improper.
Opus terms and subscription conditions that can trip you up
Auto-renewal and free trial conversion
The clearest clause in the research says trial users who do not cancel before the trial ends can be automatically charged the annual membership fee plus taxes to the chosen payment method, with annual recurring billing continuing after that (ubuy.com.ph). This is exactly why free-trial users should cancel at least a few days early instead of waiting for the final evening.
The same source says you may cancel your free trial at any time during the specified period, but once canceled, you cannot use the membership benefits anymore (ubuy.com.ph). So if you still want to use the trial until the last day, time your cancellation carefully and capture the confirmation screen.
Notice timing, commitment, and what is still unclear
For subscription cancellation, the research pack says Opus requires at least 15 days before the end of the subscription period to prevent automatic renewal (starofservice.ph). A separate source also says if you want to contact support by email, do so at least 2 business days before the membership auto-renewal date (ubuy.com.ph). When two timings appear in the materials, follow the earlier one. That gives you the safer buffer.
No specific minimum commitment duration is clearly stated in the provided terms, and no clear data retention rule is given after cancellation. That lack of clarity is exactly why your own screenshots matter more than usual with Opus.
Opus plans and pricing in pesos
Plan comparison and converted prices
The official pricing source available in the research is Opus pricing. It describes a Core plan, a Pro plan, and an Enterprise plan. The published numbers are in US dollars, so below they are shown with peso equivalents using the provided rate of 1 USD = ₱59.62.
| Plan | Allowance | Monthly price (USD / PHP) | Annual price (USD / PHP) |
|---|---|---|---|
| Core | 25 MH | $0.00 (₱0) | $0.00 (₱0) |
| Pro | 100 MH | $150.00 (₱8,943) | $1,530.00 (₱91,219) |
| Pro | 200 MH | $280.00 (₱16,694) | $2,856.00 (₱170,659) |
| Pro | 500 MH | $650.00 (₱38,753) | $6,630.00 (₱395,281) |
| Pro | 1,000 MH | $1,200.00 (₱71,544) | $12,240.00 (₱729,149) |
The least expensive plan is Core at free, while the most expensive published Pro tier in the research is 10,000 MH at $9,000.00 monthly (about ₱536,580) or $91,800.00 yearly (about ₱5,472,516). Enterprise uses custom pricing, so there is no fixed peso figure to compare.
Billing notes and where savings show up
The annual Pro option includes a 15% discount compared with paying monthly for 12 months, according to the pricing text. If you are on Pro and know you will use the service for a full year, annual billing lowers the effective cost per man-hour versus month-to-month billing.
That said, these published plans look more like workflow automation pricing than consumer music-streaming pricing. For Philippine music users, rely on the amount shown in your own account and receipts. The published pricing page is still useful because it confirms Opus uses recurring subscription billing and tiered plans.
Your rights in the Philippines when Opus cancellation goes wrong
What Philippine law gives you
For consumers in the Philippines, the main baseline is the Consumer Act of the Philippines, Republic Act No. 7394. A universal cooling-off rule for online subscriptions is not clearly guaranteed across all e-commerce cases, but door-to-door or direct sales can carry a 7 working day cooling-off period from signing or receiving the goods, with cancellation allowed without penalty if the goods are returned in original condition.
For online subscriptions like Opus, there is no single automatic cooling-off period written into the research pack. That means Opus’s own terms and your payment platform rules matter a lot more, especially for free trials and renewal dates. If a charge was unauthorized or continued after cancellation, your strongest practical tools are your bank dispute process and a DTI complaint under RA 7394.
How this applies to Opus specifically
If you subscribed to Opus online, Philippine law does not automatically guarantee a no-questions-asked 7 day cancellation right the way some consumers expect from other countries. So if Opus says cancel 15 days before renewal, you should treat that as your real working deadline unless your payment provider offers stronger protection.
If the company charges you after a valid cancellation, that moves the issue from simple cancellation to a consumer complaint and possibly an unauthorized billing dispute. At that stage, your screenshots, emails, and statement dates matter more than long arguments.
How to complain to DTI or BSP
Start by contacting Opus in writing and asking for a fix within a short timeline such as 3 to 5 business days. If there is no response or the charge remains, file a complaint with DTI and include your account email, charge amount, date, cancellation proof, and screenshots of the subscription page.
If the issue is a card or e-wallet charge, contact your bank, GCash, Maya, or card issuer immediately and request a chargeback or formal transaction dispute. BSP complaint channels can be used if a financial institution mishandles the dispute process. For card disputes, act within 60 days from the statement date whenever possible.
Useful Philippine contacts
- DTI consumer portal: Department of Trade and Industry
- BSP consumer assistance: Bangko Sentral ng Pilipinas
- Opus support page: Opus Support
- Opus pricing source: Opus Pricing
What customers say about cancellation and support
Clear verdict from the available reviews
Based on the review set provided, cancellation looks difficult rather than smooth. The overall sentiment is 0 positive and 5 negative reviews out of 5 unique reviews, with recurring complaints about complicated cancellation, poor support, refunds taking too long, and hidden contract or fee surprises.
That trend lines up with the local issues in the Philippines, where users report trouble finding local support and clear policy information. To be fair, the review sample is small and negative-heavy, so it does not prove every Opus customer has a bad experience. Still, if you are cancelling, you should proceed as if proof will be needed later.
Recurring themes table
| Theme | Frequency | Typical example |
|---|---|---|
| Hard cancellation | 1 review | Cancel button hard to activate |
| Poor support | 1 review | No useful contact route |
| Refund delays | 2 reviews | Long wait for money back |
| Hidden commitment | 1 review | Contract surprise |
Sources summary table
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 trend | 5 reviews |
Individual user reports worth noting
- "The cancellation process is intentionally overcomplicated. I had to go through multiple steps just to make the 'cancel' button active. To make matters worse, despite cancelling the service, I am unable to get a refund." (TrustPilot)
- "TERRIBLE customer service - they had some sort of outage today and my video got hung up in processing. I can't simply delete it and restart it without using more credits. There is no email or way to contact them for support." (TrustPilot)
- "I paid in full in August of 2024 for an Opus bed and still am waiting for the bed. I had at one point attempt to get a refund but when I did, my bank indicated that it was longer than 90 days to request a that my funds be put back in my account. Opus also gave me the run around as they have with getting the bed when I directly asked them for a refund. I don't believe I am ever going to see the $2300 some odd dollars I paid in full nor the bed [about ₱137,126]." (TrustPilot)
- "They never delivered the sound bed, kept saying its coming next month for 2 years. Now I'm waiting for my refund check that has a 90 day expiration and it's been 30 days. I'm reading other reviews that it's taking 1 year." (TrustPilot)
- "Deceptive, read the fine print before agreeing to pay for their services because you will be signing a 3 month contract with no option to cancel and get a refund." (TrustPilot)
Documents to gather before and after cancellation
Before you cancel
Prepare your evidence before touching anything. Save a screenshot of the plan page, the billing page showing the next renewal date, and the device screen that confirms whether billing is via web, App Store, or Google Play.
- Screenshot of current plan
- Screenshot of next billing date
- Registered email address
- Last invoice or store receipt
For refund or charge disputes
If you end up disputing a charge, details win cases. Keep the transaction ID, statement date, exact amount, cancellation email, and any response from Opus support. For banks and e-wallets in the Philippines, that file is what allows a chargeback team to act quickly.
- Transaction ID or reference number
- Amount charged in ₱
- Date of cancellation request
- Confirmation screenshot or email
After you cancel
Do not rely on memory. Save the final confirmation screen, keep the email acknowledgment, and set a calendar reminder for the day after your expected last access date so you can verify that the plan did not renew.
If no confirmation arrives within a few hours, send a follow-up email the same day. Silence is not proof of cancellation.
Common cancellation mistakes that cost users money
Waiting too close to renewal
The biggest mistake is cancelling too late. One verified source requires at least 15 days before the end of the subscription period, so a request made only 2 or 3 days before billing may fail to stop renewal (starofservice.ph).
A real-world example is a user who remembers on the weekend before Monday billing. If the request lands on a non-business day, processing may not happen immediately, and you may still get charged.
Using the wrong cancellation channel
If you subscribed through App Store or Google Play but only canceled inside the Opus app or by email, the recurring charge may continue. Store-managed subscriptions usually need to be canceled inside the same store account.
This is one of the most common reasons people say, “I canceled, but I’m still being billed.” The fix is to verify the subscription status directly inside Apple or Google after cancelling.
Expecting a pro-rated refund automatically
Many users assume unused days will be refunded. The policy in the research says payments made before cancellation are generally not refunded, which means mid-cycle cancellation does not automatically mean money back (opusehr.com).
If you are cancelling because you no longer use the service, do it before the next renewal, not after the new billing has already gone through. That timing makes a huge difference.
Not saving proof
Several negative reviews mention support and refund friction. If you do not keep screenshots and email proof, it becomes your word against the billing record. That is a weak position when asking your bank for help later.
The solution is simple: keep one folder with screenshots, email confirmations, and statement images until at least 60 days after the final billing statement.
Ignoring small fees and terms
There is a stated cancellation fee of $15.00 (₱894) in the research terms for some subscription cancellations, with exceptions for free trials and annual subscriptions (starofservice.ph). Users who skip the fine print can be surprised by a fee or by a non-refundable policy.
Take note of your exact plan type before you cancel. That tells you whether the fee might apply and whether any exception helps you.
Quick comparison of Opus cancellation methods
Methods, notice periods, fees, and difficulty
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | $15.00 (₱894) possible | Easy |
| App Store (iOS) | Before next billing | $15.00 (₱894) possible | Medium |
| Google Play (Android) | Before next billing | $15.00 (₱894) possible | Medium |
| Registered mail | 5 to 10 business days | $15.00 (₱894) possible | Higher but best proof |
Key takeaway for choosing a method
Web cancellation is usually the fastest if your account page works. App Store and Google Play are essential when those platforms handle billing, while email and registered mail help create a stronger evidence trail if the process becomes messy.
No single route fits every case. The best choice depends on where you subscribed, how close you are to renewal, and how much proof you want in case of a refund dispute.
What to do after cancellation so the charge does not come back
Immediate checks and statement monitoring
Right after cancellation, verify three things: the confirmation screen, the email confirmation, and the subscription status inside the billing platform. Then set reminders for your expected last access date and your next bank statement date.
Watch your card, GCash, or Maya statement for at least 60 days. If an unauthorized or continued charge appears, contact the bank or e-wallet provider immediately and ask for a chargeback. In the Philippines, that window often runs up to 60 days from the statement date under BSP-related dispute practice.
Alternatives if you are moving on
If you are leaving Opus and need another service, the research pack lists a few alternatives, although not all are direct music-streaming substitutes. SurveySensum is a subscription platform for customer experience teams, while Fitness First Platinum Opus is a premium fitness club in Quezon City, and Holcim Optimo is a cement product rather than a digital subscription.
So, for a music listener, these are not true one-to-one replacements. That matters because it suggests you should compare mainstream streaming apps separately based on offline listening, playlist transfer tools, and local billing support in the Philippines.
Useful links
- Official Opus Philippines website
- Official Opus support
- Official Opus pricing
- Opus billing help
- DTI Philippines
- BSP Philippines
Opus cancellation address in the Philippines
Physical address on file
If you want to send a written cancellation request or formal follow-up, use this address:
- Unit 218 Cityland Pioneer, Pioneer St., Buayang Bato, Mandaluyong City, Philippines
Include your full name, account email, phone number, billing date, and a short request to cancel and stop auto-renewal. Send the letter early because postal delivery is slower than online account cancellation.
Best way to use the address without slowing yourself down
The address is useful for formal proof, especially if email support is unresponsive. Still, for speed, most users should cancel through the account page first, then send an email the same day, and only use the postal route as an extra layer of documentation.
If you call first, write down the date, time, and name of the agent you spoke to. Those small details can help a lot if you later need to explain the timeline to DTI, your bank, GCash, or Maya.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, verify your next billing date, payment method, and whether you subscribed through the website, App Store, or Google Play. Take screenshots of your plan and billing details for reference.
If the account page is unresponsive, send a cancellation request via email to [email protected], including your full name, registered email, and billing date. Keep a copy for your records.
Log into your Opus account, navigate to account settings, and follow the cancellation procedure at least 15 days before your renewal date to prevent automatic renewal.
Yes, if you subscribed via the App Store or Google Play, you can cancel directly through those platforms. Refer to their cancellation policies for specific instructions.
After cancellation, your access will remain until the end of the current billing period. Make sure to back up any downloaded content before the subscription expires.