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Cancellation Rocksmith+: Easy Method
What is Rocksmith+
A guitar learning subscription from Ubisoft
Rocksmith+ is a paid music learning service for guitar and bass players. It is published by Ubisoft, the same game company behind Assassin's Creed and Just Dance, and it runs as a recurring subscription instead of a one-time purchase. In plain terms, you are paying for ongoing access to lessons, song arrangements, and practice tools, not for permanent ownership of the content.
If you are in the Philippines, the service is available through the mobile app listing in the local App Store with Philippine pricing. As of March 2026, the listed plans are ₱999.00 per month, ₱2,990.00 per 3 months, and ₱7,990.00 per 12 months (apps.apple.com). That local pricing matters because many users only notice the recurring charge after the renewal hits their bank, GCash-linked card, or credit card statement.
What you are actually paying for
The core value of Rocksmith+ is access to its full song library and practice features. That includes interactive lessons, real-time note tracking while you play, and progress-focused practice tools. If you stop paying, you lose subscription access to those features at the end of your billing cycle.
Here is the practical part: Rocksmith+ is not a freemium app where you can keep the main content forever after canceling. It is a continuing service model. The truth is, this is why canceling on time matters more than many users expect. If you miss the billing cutoff by even a day, the next renewal can still go through.
How Rocksmith+ works in the Philippines
For users in the Philippines, the biggest friction points are usually support access and billing clarity. Research for this guide shows two recurring local issues: difficulty accessing local support channels and limited availability of Rocksmith+ content in local music stores. Since official help is mainly online, most cancellation cases are handled through account settings, App Store, Google Play, email, or phone support rather than a walk-in local office.
Heads up: if you subscribed through Apple or Google, Ubisoft usually cannot fully stop that renewal from its own side. You need to cancel through the same billing channel that charged you. This is one of the most common reasons people think they canceled, then still get billed later.
Alternatives if you plan to leave
If you are canceling because the monthly cost feels heavy, there are realistic alternatives. Rocksmith 2014 Edition is a one-time purchase option at around ₱2,500 to ₱3,500. Fender Play is around ₱1,200 monthly, while Yousician is around ₱1,500 monthly. Those prices can change, but they give you a rough comparison of where Rocksmith+ sits in the market.
That also helps explain why the annual Rocksmith+ plan can feel expensive upfront at ₱7,990.00. It may work for committed players, but casual users in the Philippines often find the monthly or quarterly plan easier to manage, especially when testing whether they will actually use the app every week.
How to cancel Rocksmith+
Before you cancel, do these checks
Many Rocksmith+ users in the Philippines get frustrated because the cancellation flow is not always obvious, and delayed refunds can make things worse. Review sentiment in the research set is negative across 5 out of 5 unique reviews, with repeated complaints about unexpected charges and poor support follow-up. That is why your prep work matters.
Before you click anything, take a screenshot of your current plan, the renewal date, and the billing source. Look for whether the charge came from Ubisoft, App Store, or Google Play. Save any progress data you care about, and search your email for receipts. If your plan renews on March 31, cancel at least a few days before that date instead of waiting until the last evening.
- Screenshot the plan name and next billing date
- Check whether you subscribed on web, App Store, or Google Play
- Save receipts, invoice emails, and transaction IDs
- Set a calendar reminder for the renewal date
Cancel through the web or account billing page
If you subscribed directly through Ubisoft or a Rocksmith+ account page, the cleanest route is usually the account management area. Use the account linked to the active subscription, then go through the subscription controls. A practical click path is: Sign in to your Ubisoft account, open Account, then look for Subscription or Billing, then choose Manage, then Cancel subscription. If you are sent to a help flow, follow the prompts until you receive a confirmation screen or email.
You can also use the official terms and support entry point here: Rocksmith+ terms and support information. Do not stop after clicking cancel. Stay on the page until you see a final confirmation. If the page offers a retention discount or asks whether you want to pause instead, read carefully and continue only if you truly want to end auto-renewal. No dark-pattern traps were identified in the research, but exit offers are common in subscription services.
Cancel through App Store on iPhone or iPad
If your payment was processed by Apple, cancel inside your Apple subscriptions list. On iPhone or iPad, open Settings, tap your Apple ID name, tap Subscriptions, find Rocksmith+, then tap Cancel Subscription. On some versions of iOS, the last button may say Cancel Free Trial or Cancel Plan. The key detail is that the status should change from active renewal to an expiry date.
This matters because the Philippine App Store listing shows local pricing for Rocksmith+ at ₱999.00 monthly, ₱2,990.00 quarterly, and ₱7,990.00 annually (apps.apple.com). If Apple is the merchant on your receipt, Ubisoft support may answer questions, but Apple controls the actual recurring billing. Always screenshot the subscription page after canceling.
Cancel through Google Play on Android
If you subscribed on Android, open Google Play, tap your profile icon, then Payments and subscriptions, then Subscriptions, then Rocksmith+, then Cancel subscription. Google usually asks for a reason before you can finish. Complete the whole flow until the app shows the ending access date.
One common mistake is uninstalling the app and assuming the subscription ends automatically. It does not. Deleting Rocksmith+ from your phone will not stop recurring billing. Only the subscription menu in Google Play ends the renewal if Google is the billing provider.
Cancel by email, phone, or registered letter
If you cannot access the account, use support directly. The available contact details in the verified research are [email protected] and +61 488 988 220, with 24/7 support. There is no live chat listed. In your email, include your account email, plan, last charge amount, date of charge, and a short sentence saying you want auto-renewal canceled immediately.
If you want stronger proof, you can also send a registered letter to the Philippines correspondence address. Some users prefer a digital certified letter service such as Postclic because it gives timestamped proof of sending, receipt, and opening without lining up at a post office. Use this only as an additional route if account access is broken or support is not replying.
Use this correspondence address:
- The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Metro Manila, Philippines
Say clearly that you are requesting cancellation of Rocksmith+ auto-renewal and include your billing email. Keep a copy of everything you send.
When the cancellation goes through, what changes on your account
You usually keep access until the paid period ends
In most subscription setups like Rocksmith+, canceling stops the next renewal rather than cutting off access the same minute. If your billing date is March 31 and you cancel on March 20, you would normally keep access until March 31. The key thing to verify is the exact expiry date shown on your billing page or in the app store subscription panel.
This is why a successful cancellation can still look active at first. Many users panic when they still see songs and practice tools after pressing cancel. That does not always mean the cancellation failed. What you need is proof that the status now shows an end date instead of another automatic renewal.
If you do nothing, the plan renews automatically
Rocksmith+ subscriptions are recurring plans. If you do not cancel before the next billing date, the service renews for the next monthly, quarterly, or annual term at the listed Philippine price for your plan. Based on the App Store listing, that means another ₱999.00, ₱2,990.00, or ₱7,990.00 can be charged depending on your subscription (apps.apple.com).
That is the heart of most billing complaints. People often think stopping app use is enough, but inactivity does not stop the contract. If auto-renewal stays on, the charge can still hit your card or wallet-linked payment method on schedule.
Your progress and account data may remain, but paid access ends
The verified sources provided for this guide do not clearly spell out a detailed data deletion timeline after cancellation. What is known is that Rocksmith+ terms are hosted by Ubisoft and account-related help is routed through official support (ubisoft.com). If you care about saved progress, screenshots of achievements, or billing receipts, export or save them before the expiry date.
Here is the practical takeaway: treat cancellation and account deletion as two different things unless support confirms otherwise. Canceling usually ends paid access. It does not necessarily mean all account data disappears immediately.
Refunds, disputes, and what usually works in practice
What the official information says and what it does not say
The verified research for this guide did not find a specific cancellation fee in the terms, and no clear Rocksmith+ refund timetable was provided in the supplied terms source. So, Rocksmith+ does not clearly spell out a cancellation penalty in the material available here, but it also does not give a simple promise of pro-rated refunds. That gap is exactly why refund cases feel messy.
In real use, subscription services like this often do not refund unused days after a renewal has already processed. Success tends to be better when the charge was unauthorized, duplicate, or happened after you already canceled and kept proof. If the charge is legitimate and you simply changed your mind after renewal, refunds are less certain.
Your rights in the Philippines if you changed your mind
In the Philippines, consumer protection around cancellations mainly comes from the Consumer Act of the Philippines, Republic Act No. 7394. For door-to-door or direct sales, there is a 7 working day cooling-off period. For online purchases, there is no universal automatic cooling-off rule covering every digital subscription, although 7 to 14 day return windows are often used by platforms as a best practice.
For Rocksmith+, that means you should not assume a guaranteed no-questions-asked refund just because you canceled quickly. If the issue is misleading billing, continued charging after cancellation, or unclear disclosures, RA 7394 and a DTI complaint can still help. Use plain evidence: screenshots, receipt dates, and the cancellation timestamp.
How to ask for a refund step by step
Start with the billing channel that took your money. If Apple billed you, request the refund through Apple and keep the Rocksmith+ cancellation screenshot. If Google billed you, use Google Play's order history and refund tools. If Ubisoft or Rocksmith+ billed you directly, email [email protected] and include the amount, charge date, account email, and proof that you canceled before renewal if that is your claim.
Be short and specific. State the exact result you want, such as refund of the March 2026 renewal of ₱999.00 after cancellation on March 28, 2026. Attach one screenshot of the canceled status and one receipt. Long emotional messages usually slow things down because support still needs the same hard facts.
Chargeback in the Philippines as a last resort
If support ignores you or refuses to fix an unauthorized or continued charge, ask your bank, credit card issuer, GCash, or Maya to open a dispute. Under BSP-related card dispute practice in the Philippines, cardholders typically have up to 60 days from the statement date to challenge a transaction. That deadline is tight, so do not wait for weeks of back-and-forth if the billing proof is already clear.
For online subscription complaints, DTI can also handle consumer issues under RA 7394. A chargeback works best when you can show a canceled subscription, a renewal that still went through, and failed efforts to resolve it directly. Keep your screenshots, emails, and statement copies in one folder before filing.
Rocksmith+ plans and pricing in the Philippines
Current subscription plans
| Plan | Price in PHP | Billing period | Main features |
|---|---|---|---|
| 1-Month Subscription | ₱999.00 | Monthly | Full library, practice tools |
| 3-Month Subscription | ₱2,990.00 | Quarterly | Full library, practice tools |
| 12-Month Subscription | ₱7,990.00 | Annual | Full library, practice tools |
These prices are based on the Philippine App Store listing as of March 2026 (apps.apple.com). All three plans include access to the full song library and practice tools, so the real difference is billing frequency and your total cost over time.
Which plan costs more and which gives better value
The most expensive plan upfront is the 12-month plan at ₱7,990.00. The cheapest to start is the 1-month plan at ₱999.00. If you compare annualized cost, paying monthly for 12 months would total ₱11,988.00, while the annual plan is ₱7,990.00. That is a saving of ₱3,998.00 over a year, or roughly 33.4 percent compared with paying every month.
The 3-month plan sits in the middle. Four quarterly payments would total ₱11,960.00 in 12 months, so the annual plan still saves ₱3,970.00 versus renewing quarterly for a full year. If you are unsure whether you will practice consistently, the monthly plan is the safest for cancellation flexibility even though it has the highest long-term cost.
Billing notes that matter before you cancel
No separate cancellation fee was found in the verified terms material used for this guide. Also, no hidden local surcharge was identified in the research set. Still, your bank can show small differences if foreign processing or card-related fees apply through your payment method, so compare the merchant name and final posted amount on the statement.
Take note: the annual discount only helps if you truly plan to use the service for most of the year. A lot of users overpay simply by locking into a longer term, then canceling halfway through and expecting a partial refund that may not come.
Your rights in the Philippines if the billing goes wrong
The rules that matter for Rocksmith+ users
For users in the Philippines, the main law to know is the Consumer Act of the Philippines, Republic Act No. 7394. It covers unfair or misleading sales practices and gives you a path to complain when a digital subscription keeps charging, fails to disclose key terms clearly, or mishandles a refund request. For direct sales, there is a 7 working day cooling-off period, but online subscriptions like Rocksmith+ do not have a universal blanket cooling-off rule under the same simple standard.
In real terms, if Rocksmith+ or the billing platform charged you after you canceled, your strongest case is not just that you changed your mind. Your strongest case is that the charge was unauthorized, continued after cancellation, or was presented unclearly. That is where your screenshots become more important than broad legal arguments.
How to file a complaint with DTI or raise a banking dispute
If the problem is the service itself, start by sending one clear written complaint to support. If there is no fix, you can escalate to the Department of Trade and Industry for an online subscription complaint under RA 7394. Include the account email, dates, amount charged, cancellation proof, and the exact resolution you want. If the problem is with the payment transaction, also contact your bank or wallet provider right away.
For card, GCash, or Maya disputes, ask specifically for a chargeback or transaction dispute. Mention the statement date and the transaction amount. In the Philippines, cardholders typically have about 60 days from the statement date to dispute the transaction under BSP-related practice. Waiting too long is one of the easiest ways to lose a valid claim.
Useful authorities and what to prepare
Prepare a short document bundle before filing anywhere. Include the receipt, cancellation screenshot, support email thread, and bank statement line showing the charge. One page with a timeline often works better than ten pages of scattered screenshots.
- Consumer law reference: Republic Act No. 7394
- Main agency for subscription complaints: Department of Trade and Industry
- Main agency for banking disputes: Bangko Sentral ng Pilipinas
- Best evidence: timestamped cancellation proof and billing records
What customers say about canceling and billing
Overall verdict from the available reviews
Based on the review set provided for this guide, the cancellation experience looks difficult rather than smooth. The general sentiment is 0 positive and 5 negative out of 5 unique reviews. That is a small sample, but it points in one direction: billing confusion and weak support responses are the biggest pain points.
For users in the Philippines, that lines up with the local issues found in the research, especially difficulty accessing local support channels. To stay balanced, the product itself may still appeal to serious guitar learners because of its interactive practice format. The problem raised by users here is not the lesson idea. It is the after-sales and billing side.
Recurring themes in complaints
| Theme | Frequency | Typical example |
|---|---|---|
| Unexpected charges | 2 of 5 | Renewal after cancellation |
| Hard cancellation | 2 of 5 | Missing required form |
| Poor support | 1 of 5 | No email response |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 4/5 | Unexpected charges | Negative |
| ComplaintsBoard | No score | Cancellation process | Negative |
| TrustPilot | 1/5 | Support quality | Negative |
| TrustPilot | 1/5 | Unexpected charges | Negative |
| TrustPilot | 1/5 | Cancellation process | Negative |
Individual user comments worth paying attention to
- "I was sad because I didn't know how my account linked to this and my bank account was automatically re-purchased without my permission. I hope the money deduction in other months can be refunded, because I'm from the Philippines and I don't know about this link." (TrustPilot)
- "I was being charged for $599.00 (₱34,200) and did not even receive the package. I lost my dispute with my Credit Card company since Westwood claimed that I did not provide them the 'form' for cancellation even though the written request was received and acknowledged by Westwood." (ComplaintsBoard)
- "I have been trying to log in to the Grab app for the past five days without success. I have sent multiple emails to their support team but have not received any response. It is extremely difficult to get any assistance from them." (TrustPilot)
Not every review in the supplied set appears to refer directly to Rocksmith+, so treat them as warning signs about cancellation pain points rather than a perfect product scorecard. The recurring lesson is still useful: keep proof, use the correct billing channel, and do not rely on uninstalling the app.
Documents to gather before and after you cancel
What to save before pressing cancel
A clean paper trail can save you hours later. Before canceling, save a screenshot of your active plan, next billing date, and the account email shown on the subscription screen. If you are on App Store or Google Play, capture the subscription page with the Rocksmith+ plan name visible.
Also download or screenshot your latest receipt. For Philippine users paying ₱999.00, ₱2,990.00, or ₱7,990.00, the amount itself helps identify which plan renewed and which dispute path you need. Write down the last four digits of the card or wallet-linked source if you have it.
What to include in a refund or dispute request
Your refund request should have the transaction ID, charge date, amount, and one sentence explaining the issue. If the problem is a charge after cancellation, include the cancellation timestamp and the screenshot showing the expiry date. That combination is usually stronger than a long narrative.
If your bank asks for supporting documents, send them in order: receipt, cancellation proof, support emails, then statement copy. Label the files clearly, such as Rocksmith-cancel-March-28 and Rocksmith-charge-March-31. Small details like file names can speed up a dispute review.
What to keep after the cancellation is done
Do not delete the confirmation email or the screenshot of the canceled status. Save them for at least 3 months after the final access date. If the service renews monthly, I would monitor at least two statement cycles. If it renews annually, monitor your statement closely around the same date next year as well.
This sounds basic, but it is where many users get caught. They cancel, feel relieved, then throw away the proof before the next statement arrives. Once the evidence is gone, arguing a continued charge becomes harder than it should be.
Common mistakes that lead to extra charges
Canceling in the wrong place
The biggest mistake is trying to cancel with Ubisoft when Apple or Google is the actual billing merchant. If the receipt came from App Store or Google Play, use that same platform's subscription menu. A direct support email may help document your case, but it may not stop store billing on its own.
Real-world example: you subscribed on iPhone, then emailed support and uninstalled the app. The App Store subscription stays active, and ₱999.00 renews next month. The fix is simple but easy to miss: always match the cancellation channel to the billing channel.
Waiting until the last day
Another common error is canceling on the renewal date itself. Even if the app still shows the subscription as active for a few hours, the renewal may already be queued. When support later says the charge was valid, users feel blindsided.
A safer routine is to cancel at least 3 days before the next billing date, especially for annual or quarterly plans. If your 12-month plan at ₱7,990.00 is about to renew, missing the cutoff is much more painful than losing a few remaining days of access.
Expecting an automatic refund after cancellation
Canceling and refunding are not the same thing. Many people assume that once they end auto-renewal, the latest charge will reverse automatically. That often does not happen, especially if the renewal already posted successfully.
The better approach is to submit a separate refund request right away and attach proof. Say exactly which amount you want back and why. Without that clear follow-up, the case may sit unresolved while the refund window gets tighter.
Not saving proof of confirmation
Some users click through the flow, close the app, and never keep a final screenshot. If a new charge appears later, they have no easy way to show that cancellation happened before renewal. The negative reviews in the research set fit this pattern of confusion and missing documentation.
Your solution is simple: save one screenshot showing canceled status and one confirmation email. It takes 10 seconds and can make the difference between a successful chargeback and a denied complaint.
Ignoring support silence for too long
If support does not reply, do not let the case drift for weeks. Email once with all details, wait a reasonable period, then escalate to your bank or DTI if a new charge has already posted. The quote about no response and closed cases in the review set is a reminder that silence itself can become a problem.
Set your own deadline. For example, if there is no useful reply within 5 business days and the charge is already on your statement, move to a dispute path while your evidence is fresh and your time window is still open.
Quick comparison of cancellation methods for Rocksmith+
Side by side comparison
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web / account | Before next billing | Free | Easy |
| App Store (iOS) | Before next billing | Free | Medium |
| Google Play (Android) | Before next billing | Free | Medium |
| Registered mail | 5-10 business days | No specified fee | Higher, best proof |
What this comparison means in practice
If you still have account access, web or store cancellation is usually faster because the result appears immediately on screen. Registered mail is slower at 5 to 10 business days but gives stronger proof if support access is broken or your account is locked. None of these options should carry a cancellation fee based on the verified material used here.
The right option depends on your billing route and your evidence needs. If Apple or Google billed you, use those platforms. If direct billing is involved and support is unresponsive, written proof through email plus registered letter can help protect your position.
After canceling, do these follow-up checks
Immediate steps in the next 10 minutes
Right after canceling, confirm that the subscription now shows an expiry date instead of a renewal date. Save a screenshot and the confirmation email. Then set a reminder for the actual end of access and another reminder 3 to 5 days after the next expected billing date so you can inspect your statement.
This follow-up step matters because many users only discover a problem when the statement arrives much later. A quick same-day check can catch whether the cancellation really stuck or whether you only reached an intermediate screen.
Monitor your bank, card, GCash, or Maya account
Watch your payment method for at least 60 days after the statement date if you are worried about a continued charge. In the Philippines, that is a practical dispute window for many card chargebacks under BSP-related practice. If an unauthorized charge appears, contact your bank, GCash, Maya, or card issuer immediately and provide the cancellation evidence.
For service-related complaints, DTI can handle online subscription issues under RA 7394. Here is the thing: banks move faster when you give them a clean packet of evidence on day one. Send the screenshot, statement line, and the exact date you canceled.
Alternatives if you still want to learn guitar
If you are leaving Rocksmith+ but still want structured practice, Rocksmith 2014 Edition is the obvious one-time purchase option at roughly ₱2,500 to ₱3,500. Fender Play at around ₱1,200 monthly may fit beginners who prefer video-led lessons. Yousician at around ₱1,500 monthly is closer to the interactive feedback style many Rocksmith+ users like.
The good news is you do not need to stop learning just because one subscription was a hassle. Pick the model that matches your habits. If you practice irregularly, a one-time purchase or a cheaper monthly plan can be easier to live with.
Useful links
- Rocksmith+ App Store page for the Philippines
- Rocksmith+ official terms and support information
- Department of Trade and Industry Philippines
- Bangko Sentral ng Pilipinas
Address and correspondence details for Philippine users
Physical address you can use for correspondence
Rocksmith+ cancellation is usually handled online through your account, App Store, Google Play, or support contact channels. Still, if you need a Philippine correspondence address for written notice, use the Ubisoft Philippines studio location provided in the research notes.
Use this address for correspondence:
- The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Metro Manila, Philippines
If you send a letter, include your full name, account email, subscription plan, charge amount, and a request to cancel auto-renewal. Attach copies, not originals, of receipts or screenshots.
Support contacts to pair with your written notice
If you use postal correspondence, pair it with an email on the same day so there is a faster digital record. The verified support email is [email protected] and the phone number is +61 488 988 220 with 24/7 support listed in the research. There is no live chat listed.
My practical advice is simple: do not rely on one channel if the amount at risk is large. For a ₱7,990.00 annual renewal dispute, use the billing platform route, email, and your own screenshot archive all at once. That gives you the best shot at ending the issue quickly.
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Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
Before canceling, take a screenshot of your current plan, renewal date, and billing source. Save any receipts and set a reminder for the renewal date to avoid unexpected charges.
If you subscribed via the App Store, go to Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions, find Rocksmith+, and tap Cancel Subscription. Ensure you confirm the cancellation.
In the Philippines, Rocksmith+ offers three plans: ₱999.00 for a 1-month subscription, ₱2,990.00 for 3 months, and ₱7,990.00 for 12 months, providing access to the full library and practice tools.
Yes, you can cancel your subscription in writing through email or registered postal mail. Make sure to keep proof of your cancellation request.
After cancellation, you will lose access to the Rocksmith+ features, including the song library and practice tools, at the end of your current billing cycle.