Cancellation Radish: Simple Process

What is Radish

Radish is a paid reading app built around serialized fiction

Radish is a mobile reading platform focused on serialized stories, especially romance, fantasy, and sci-fi. The service sells access through paid subscriptions and in-app currency called Coins, and its Terms of Service confirm that account cancellation can be done from your dashboard "through the Dashboard" (getradish.com).

If you are in the Philippines, the confusing part is that Radish mixes account access, Coins, and store billing. That setup often causes frustration when users are unsure whether they subscribed on the web, through App Store, or through Google Play. Some Filipino users also run into support friction because support is mainly in English and there is no live chat.

What people usually pay for on Radish

The paid offer most clearly identified in the available data is Radish PLUS. The verified pricing data shows a Monthly Plan with 200 coins per month at $9.99 (₱10)*, although local Philippine pricing is not clearly published in the sources and may differ by account region.

In practical terms, users pay for ongoing reading access and a set number of Coins during the subscription period. Radish also states that unused subscription Coins expire after the current validity period ends, which matters if you are thinking of cancelling near the end of your billing cycle (radish.groovehq.com).

How Radish behaves for users in the Philippines

For Philippine users, the truth is Radish's cancellation process is more complicated than it should be because the correct route depends on where you started the subscription. If you signed up inside the iPhone app, the cancellation should usually be done in App Store. If you subscribed on Android, it is usually Google Play. If you subscribed directly, the dashboard route applies.

Support details published by Radish show email support at [email protected], a contact route through its help center, and a phone number at 1-800-771-1469, with hours listed as 8:00 AM to 6:00 PM PT. That time zone is far from Philippine Time, so if you contact them from Manila, expect the schedule to feel inconvenient.

How to cancel Radish without getting charged again

Before you cancel, do these checks to avoid the usual problems

Many Radish users get upset because they think they cancelled, then a fresh charge still appears on the next cycle. Local complaint data specifically mentions cancellations not being processed promptly and unexpected charges after cancellation, so do a quick prep before tapping anything.

• Open your account and take a screenshot of your current plan name, billing screen, and renewal date.
• Check whether your subscription was bought on the Radish website, App Store, or Google Play.
• Use or note any remaining Coins because unused subscription Coins expire after the validity period ends.
• Save any stories, reading lists, or account details you may need before deactivation.

Heads up: Radish says cancellation takes effect immediately for account cancellation, and paid fees already billed are generally not refunded (getradish.com, radish.groovehq.com). That means you should not assume you will keep reading until the month ends unless the billing platform says so for a store subscription.

Cancel through your Radish account on the web

If you subscribed directly with Radish, the verified route is through your account dashboard. Radish's Terms say to log into your account through the Dashboard, follow the prompts to cancel, and the cancellation takes effect immediately (getradish.com).

• Sign in to your Radish account.
• Go to your Dashboard.
• Open the account area and follow the cancellation prompts.
• Confirm the cancellation and wait for the deactivation message.
• Take a screenshot of the final confirmation page.

Radish also publishes a help page related to account deletion at Radish account help. If the dashboard flow does not appear or fails to load, use that help center path and then contact support by email with your account email, billing date, and a screenshot of the issue.

Cancel on iPhone through App Store

If your Radish subscription was started on iPhone or iPad, use App Store and not the Radish website. This is one of the most common mistakes with app subscriptions, and it is a big reason users think a cancellation did not work.

• Open App Store on your device.
• Tap your profile icon in the top right corner.
• Select Subscriptions.
• Find Radish.
• Tap Cancel Subscription and complete the prompts.

This route is confirmed in Radish's subscription help article (radish.groovehq.com). Store cancellation usually gives you the cleanest proof because Apple shows the subscription status inside your account history, which is useful if you later need to dispute a continued charge.

Cancel on Android through Google Play

If you paid through Android, use Google Play. Do not rely on deleting the app, logging out, or emailing support alone, because those actions do not stop a store-managed recurring charge.

• Open Google Play Store.
• Tap the menu or account area.
• Select Subscriptions.
• Choose your Radish subscription.
• Tap Cancel Subscription and follow the screen prompts.

These steps are also confirmed by Radish's own help content (radish.groovehq.com). After cancelling, take a screenshot showing the status changed, then set a calendar reminder for your next billing date so you can check if a charge still appears.

Cancel by email, phone, or written notice when the usual route fails

If the dashboard option is missing or the app store listing does not show Radish, contact [email protected] and include your account email, device type, payment channel, and the last charge amount. You can also try the published phone number 1-800-771-1469 during 8:00 AM to 6:00 PM PT, though for Philippine users this is rarely the fastest path because of time zone differences.

For general inquiries, [email protected] is also available. If you want a paper trail, you can send a written cancellation notice. Some people still prefer registered mail, and a digital certified letter service like Postclic can create timestamped proof of sending and receipt without a post office trip. Use this only as a backup path, not your main route.

What changes right after you cancel

Your access can stop immediately

This is where many users get surprised. Radish states that if you cancel your account before the end of the current paid month or year, the cancellation takes effect immediately, and you are not entitled to a refund of fees paid in advance unless agreed otherwise (radish.groovehq.com).

In plain terms, you should assume you may lose access as soon as the cancellation is processed. If you still have Coins or unfinished stories, finish what you want to read before you cancel. This matters even more because Radish has also announced that unused subscription Coins expire after the validity period ends and unfinished stories are not refunded in the app sunset policy.

Your account is deactivated and your rights under the service end

Radish's Terms say that after cancellation, your account is deactivated and all rights granted under the Terms end immediately, except as needed for ongoing storage of your data until permanent deletion (getradish.com). That means you should not expect your full account functionality to remain active after the cancel action.

If you have screenshots, receipts, or favorite story records you want to keep, save them before cancelling. Radish does not publish a clear self-service export tool in the verified sources, so your safest move is manual: screenshots of your subscription page, receipts, and any support messages.

Radish refund policy and what actually works in the Philippines

Radish says purchases are final

Radish's published policy is strict: "All purchases are final and non-refundable" (radish.groovehq.com). It also says that if you cancel before the end of your current paid month or year, cancellation is immediate and there is no refund of fees paid in advance unless Radish agrees otherwise.

That means pro-rated refunds are not the norm here. If you cancel halfway through a paid period, the likely outcome is no partial refund and immediate account deactivation. For most users, that is the single most important thing to understand before they press cancel.

Unused Coins and unfinished stories are also not refunded

Radish says unused subscription Coins expire after the current validity period ends, and no refunds are provided for unused Coins or stories not finished before the app closure date of December 31, 2025 (radish.groovehq.com). So if your main reason for waiting is "I will ask for my remaining Coins back later," that is unlikely to work.

The practical move is simple: use what you can before cancelling, especially if your billing date is near. This is one of those services where timing matters more than most people expect.

Your rights in the Philippines can still help in billing error cases

Radish does not specify a cooling-off period in its Terms. In the Philippines, subscription complaints usually fall under the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. For online purchases, there is no universal statutory cooling-off period covering every digital subscription, so the contract terms and the payment provider's dispute process become very important.

If the issue is an unauthorized charge or a continued charge after cancellation, you have a stronger path than if you simply changed your mind. Under BSP complaint rules used by banks and card issuers, cardholders often have up to 60 days from the statement date to dispute a transaction. For GCash, Maya, debit cards, or credit cards, gather your screenshots and file the dispute fast.

How to request a refund or dispute step by step

• Email [email protected] with your account email, charge date, amount, and screenshots of cancellation proof.
• If the charge came through App Store or Google Play, request help through that store because Radish says billing error refunds must be handled by the payment provider.
• If the charge came through your bank, credit card, GCash, or Maya, file a dispute with that provider and attach your evidence.
• If the issue remains unresolved, raise a consumer complaint with DTI and keep your transaction trail.

Radish's own policy says billing errors should be handled by the payment provider directly, not by Radish itself (radish.groovehq.com). In real life, that means Apple, Google, your card issuer, GCash, Maya, or your bank may be the channel with the best chance of a refund.

Subscription terms that matter before you tap cancel

What the Terms clearly say

Radish's Terms clearly say you can cancel from the Dashboard, your cancellation takes effect immediately, and your account will be deactivated when cancelled (getradish.com). They also say your rights under the Terms end immediately except as necessary for storing data until permanent deletion.

On refunds, the linked support policy is equally direct: all purchases are final and non-refundable unless agreed otherwise, and no refund is provided for fees paid in advance after cancellation (radish.groovehq.com). For users in the Philippines, that makes screenshot evidence very important because disputes will likely turn on billing proof, not on goodwill.

What Radish does not clearly specify

The available Terms data does not clearly specify auto-renewal wording, commitment duration, free trial conversion terms, applicable law, or dispute resolution details. So if you are trying to answer questions like "Will this renew automatically every month?" from the verified Terms alone, Radish does not explain it as clearly as many users would want.

Because of that gap, the safest assumption is that any active store subscription continues until you cancel it in the original purchase channel. Take note of your billing date and do not assume deleting the app ends the billing relationship.

Radish plans and pricing for Philippine users

Known subscription pricing from verified data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official service for the exact local price shown on your account.

Is this good value and what is still unclear

Based on the verified data, the only confirmed recurring plan is the monthly Radish PLUS style offer at $9.99 (₱10)* for 200 Coins. There is no verified annual Philippine price in the source set, so there is no confirmed yearly saving to calculate from the official data provided here.

There is also no verified cancellation fee and no early termination fee found in the Terms. That is good news, but the downside is the refund rule: cancelling early does not mean you get unused money back. So the value question is less about exit fees and more about whether you can actually use your Coins before the billing period ends.

Your rights in the Philippines when Radish billing goes wrong

The laws that matter for a digital subscription

For Philippine users, the two key laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. These do not give a universal online subscription cooling-off rule for every digital service, but they do support complaints involving unfair practices, misleading billing, and online transaction disputes.

That matters for Radish because the service's own refund policy is strict and local users have reported delayed cancellation processing and unexpected charges. If your issue is not just buyer's remorse but a charge that continued after cancellation, your complaint is stronger under general consumer protection and payment dispute rules.

Cooling-off and withdrawal in plain language

In the Philippines, a seven working day cooling-off period is commonly discussed for door-to-door or direct sales. For online or e-commerce purchases, there is no universal statutory cooling-off period that automatically covers every digital subscription in the same way.

So for Radish, do not rely on a blanket "I changed my mind" right after paying. A billing error, duplicate charge, unauthorized renewal, or charge after cancellation is a better basis for action than a simple cancellation request after you already used the service.

How to file a complaint with DTI or raise a payment dispute

• Collect screenshots of your Radish account, cancellation confirmation, receipts, and bank or wallet statement.
• Email Radish support once so you can show that you tried to resolve the issue directly.
• File a complaint with DTI for the consumer side of the dispute under RA 7394.
• File a separate dispute with your bank, credit card issuer, GCash, or Maya if the charge was unauthorized or continued after cancellation.

For card disputes in the Philippines, banks commonly follow a roughly 60 day dispute window from the statement date under BSP-regulated processes. If you miss that window, getting the money back becomes much harder, so act quickly.

Useful authority contacts

For consumer complaints, the relevant authority is the Department of Trade and Industry or DTI. For payment disputes involving cards or e-wallets, BSP oversight matters because banks and regulated issuers handle chargebacks and unauthorized transaction complaints.

Use DTI for the merchant dispute and your payment provider for the money trail. This two-track approach usually works better than waiting for a single Radish support reply.

What customers say about cancelling and support

The overall picture is rough, not smooth

Based on the review set provided here, the overall sentiment is 0 positive and 5 negative out of 5 unique reviews. That is a very poor trend, and it matches the local issues already flagged: cancellation delays, unexpected charges, and support difficulty due to English-only support.

To stay balanced, the service itself still appeals to readers because serialized fiction, mobile reading, and premium chapter access are convenient. The problem is not the reading concept. The problem is the support and cancellation experience around billing.

Recurring themes in the complaints

Sources summary

Individual review quotes

• "The app is created to make sure there's no contact support via live chat or call. It's set-up for failure. 0% help for the consumers." (TrustPilot)
• "Be very careful w orders, the site may auto generate duplicate orders so you paid twice and the worst is that there's 2 cancelation options, 1. Cancel + small print "no Refund" 2. Cancel + small print "Refund" Very misleading, that made you op for no refunding button." (TrustPilot)
• "Stupid cancellation won’t give me a refund - I didnt receive anything." (TrustPilot)

Documentation checklist before and after cancellation

What to save before you click cancel

Do not cancel empty-handed. Save a screenshot of your subscription page, billing date, current plan, and the email address tied to the account. If your plan shows Coins or a renewal date, capture that too because it helps later if a charge appears after cancellation.

• Screenshot of Dashboard or subscription page
• Receipt email or store purchase record
• Last charge date and amount
• Device used for signup

What to keep for refunds or disputes

If you ask for a refund or chargeback, the strongest evidence is specific and time-stamped. Save transaction IDs, App Store or Google Play order numbers, card statement entries, and your cancellation confirmation screen.

After cancellation, keep monitoring your statement for at least one full billing cycle. If you are using GCash, Maya, debit, or credit card, save a screenshot of the statement line if any continued charge appears.

Common cancellation mistakes that lead to extra hassle

Using the wrong cancellation channel

A classic mistake is trying to cancel a store subscription through the Radish website. If you subscribed on iPhone, cancel in App Store. If you subscribed on Android, cancel in Google Play. Website cancellation may not stop a store-managed recurring bill.

Real-world example: you delete the app, email support, and assume it is done. Then your Apple or Google renewal still posts because the billing source was never cancelled in the original store.

Expecting a pro-rated refund after mid-cycle cancellation

Radish's policy says purchases are final and non-refundable, and cancellation can take effect immediately. So if you cancel on the fifteenth day of a monthly period, do not expect half your money back unless the payment provider grants it for a billing error.

The solution is timing. Use your remaining Coins first, then cancel just before the next billing date if your main goal is to avoid waste.

Failing to save proof

Many disputes collapse because the user has no screenshot of the cancellation confirmation. If support replies slowly or the charge continues, a screenshot dated before the billing event is often your best evidence with Apple, Google, GCash, Maya, or your bank.

Take the screenshot at the final confirmation page and again inside the subscription status page if available. Two images are better than one.

Waiting too long to dispute a continued charge

In the Philippines, card dispute windows are often around 60 days from the statement date under BSP-regulated processes. If you wait until several billing cycles pass, recovery becomes much harder.

The safer habit is simple: check your statement on the billing date and again when the monthly statement is issued. If a charge appears, file the dispute immediately.

Cancellation methods at a glance

Comparison table

The key takeaway

The best method depends on where you originally paid. Web subscriptions belong in the Radish dashboard. iPhone subscriptions belong in App Store. Android subscriptions belong in Google Play. The fastest route is usually the original billing channel because that is where the renewal authority sits.

No cancellation fee or early termination fee is identified in the verified Terms. The bigger risk is not a fee. It is cancelling in the wrong place and then getting charged again.

After you cancel: how to verify everything really stopped

What to do right away

As soon as you cancel, save the confirmation screen, check for a confirmation email, and put a reminder on your phone for the next billing date. If you do not receive any proof within the same day, contact [email protected] and ask for written confirmation.

If your account still looks active, log out and sign back in once. Sometimes the status display lags even after the cancellation request is submitted.

How long to monitor your payment method

Watch your card, GCash, Maya, or bank account through the next billing cycle. If a new Radish charge appears after cancellation, file a chargeback or transaction dispute quickly. In the Philippines, users can also complain to DTI for the merchant issue and to their bank or e-wallet provider for the payment side.

For cardholders, a practical deadline is within 60 days from the statement date. Keep your screenshots because they are usually the difference between a clean reversal and a rejected claim.

Alternatives if you still want serialized stories

If you are leaving Radish but still want story apps, Tapas offers webcomics and novels with free access plus in-app purchases. Webnovel is another option for original and translated fiction with free reading and premium plans. Wattpad remains a strong community-driven choice with free stories and optional in-app purchases.

These alternatives are not identical, but they give you a softer landing if you mainly want romance, fantasy, or serialized chapter reading without staying tied to one billing setup.

Useful links

• Radish Terms of Service
• Radish subscription cancellation help
• Radish account deletion help
• Radish refund and app sunset policy
• Department of Trade and Industry

Address and contact routes for cancellation

There is no verified physical cancellation address in the source set

No verified physical mailing address for cancellation is provided in the approved source list used for this guide. Because of that, Radish should be treated as an online-first cancellation process for Philippine users.

The practical contact routes are the account dashboard, App Store, Google Play, the help center contact form, and email support. Those routes are more likely to produce a traceable result than searching for an unverified postal address.

Contact details you can use

Use these channels if you need to cancel, confirm cancellation, or dispute a billing issue:

• [email protected]
• [email protected]
• 1-800-771-1469
• 8:00 AM to 6:00 PM PT
• Radish help center

If you contact support from the Philippines, include your account email, payment method, date of last charge, and a screenshot of your cancellation attempt in the first message. That simple step usually cuts one or two back-and-forth emails and saves time.