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Cancellation Dia & Co: Easy Method
What is Dia & Co
How the service works in real life
Dia & Co is a clothing subscription service focused on women in sizes 14 and up. Its headquarters is listed at 175 Varick Street, 7th Floor, New York, NY 10014, United States, and the service runs through recurring Style Plans plus one-time boxes through its help and shopping pages.
What you actually pay for is a curated clothing box, styling, and the ability to try pieces at home. Dia & Co says a Style Plan is a quarterly recurring subscription that renews automatically every 90 days until you cancel, and the styling fee is charged at the start of each billing period (support.dia.com).
What users are paying for
The paid part is not unlimited shopping access or an all-you-can-wear membership. You are paying a styling fee for a box of 3, 5, or 7 items, and that styling fee is non-refundable, although Dia & Co says the same amount is credited toward anything you keep from the box (support.dia.com).
Dia & Co also mentions free, unlimited size exchanges as part of the styling fee coverage (support.dia.com). That matters because many users expect a refund after canceling, but the core model is credit toward kept items, not a pro-rated cash refund.
Availability for users in the Philippines
Here is the practical issue for Philippine users: the available source material points to a service that mainly operates in the United States. There is no verified local Philippines pricing page, no Philippines office, and no clear support note showing local language support, GCash, Maya, or Philippines-specific shipping terms.
If you signed up from the Philippines, take note that support hours are in EST, not Philippine time. Customer support is listed at 1-888-342-0017, email [email protected], and live chat on weekdays through the help page at Dia & Co Help.
How to cancel Dia & Co without getting charged again
Checks to do before you tap cancel
Many users get frustrated when cancellation feels unclear, when another box arrives after the request, or when a charge still appears. The truth is, Dia & Co’s process is more straightforward on paper than in actual use, so do your prep work before touching the cancel button.
Open your account and note your current plan, the latest charge date, and the next quarterly renewal date. Save screenshots of your plan page, payment method, and any screen showing 3, 5, or 7-item Style Plan details, because users have reported post-cancel charges and slow support replies.
- Screenshot your current plan page
- Screenshot the last billing entry
- Save any box return tracking details
- Check whether you subscribed on the website or through Apple or Google
Exact web cancellation path
If you subscribed directly with Dia & Co, the main cancellation route is inside your account. The exact path provided by Dia & Co support is My Account, then Settings, then Manage Box Plan, then under Manage Style Plan click the plus sign next to Pause or Cancel, then choose Cancel Plan, then confirm by selecting No thanks, Continue to Cancel, then click Finish Cancellation (support.dia.com).
Do not stop halfway through the flow. A common mistake is closing the page after selecting Cancel Plan but before pressing Finish Cancellation. If the final confirmation screen or email does not appear, assume the cancellation did not go through and repeat the process from the start.
- Log in to your Dia & Co account
- Open My Account
- Select Settings
- Choose Manage Box Plan
- Open Manage Style Plan
- Click the plus sign beside Pause or Cancel
- Select Cancel Plan
- Choose No thanks, Continue to Cancel
- Add feedback if you want
- Click Finish Cancellation
Cancel through App Store or Google Play if that is where you subscribed
Dia & Co’s own support article also gives app store cancellation steps for iOS and Android subscriptions, so store billing can apply in some cases (support.dia.com). If Apple or Google is the merchant on your receipt, cancel there, not only on the Dia & Co website.
On iPhone or iPad, open App Store, tap your profile icon, choose Subscriptions, open the Dia & Co subscription, then tap Cancel Subscription. On Android, open Google Play Store, open the menu, choose Subscriptions, select Dia & Co, then tap Cancel Subscription.
- Use App Store if Apple billed you
- Use Google Play if Google billed you
- Use the website if Dia & Co billed you directly
- Match the cancellation channel to the payment receipt
Phone, email, chat, and postal option
If the account page fails or you do not receive confirmation, contact support the same day. Dia & Co lists phone support at 1-888-342-0017, email at [email protected], live chat through the help page, chat hours Monday to Friday from 9:00 a.m. to 5:30 p.m. EST, and support hours Monday to Friday from 10:00 a.m. to 7:00 p.m. EST.
For written proof, you can also send a cancellation request by registered mail to the New York address listed at the end of this guide. If you prefer not to visit a post office, services such as Postclic can send a certified digital letter with time-stamped proof of sending, receipt, and opening. That is useful when you want a clean paper trail.
- Help page: Dia & Co Help
- Phone: 1-888-342-0017
- Email: [email protected]
- Chat: Weekdays, 9:00 a.m. to 5:30 p.m. EST
- Support hours: Weekdays, 10:00 a.m. to 7:00 p.m. EST
After you cancel, what changes and what can still happen
Renewal stops, but current billing effects may remain
Dia & Co says the Style Plan renews automatically every 90 days until canceled (support.dia.com). That means cancellation is mainly about stopping the next renewal cycle, not reversing a styling fee already charged for the current billing period.
If you cancel after a quarterly charge has already posted, do not expect a partial-month or partial-period refund. Dia & Co’s terms say there are no refunds for partial months after cancellation, so the main win is preventing the next charge rather than recovering the current one (support.dia.com).
Boxes, returns, and your account data
If a box is already in process or delivered, you may still need to follow the normal return rules for any items you do not keep. Dia & Co also says that if a charge for kept or unreturned items is unsuccessful, it may try to collect the unpaid balance in one or more charges until the balance is paid (support.dia.com).
On data retention, Dia & Co’s Terms of Service do not clearly explain what account data is deleted after cancellation (dia.com). So before canceling, save order emails, box details, and return proof, because the terms do not give a specific export or deletion timeline.
Dia & Co refund rules and the real chances of getting money back
What the policy says about refunds
The key line is simple: no refunds are provided for partial months after cancellation, and users should cancel before any promotional period ends to avoid charges (support.dia.com). In practice, that means Dia & Co does not promise pro-rated refunds once a billing period has started.
The styling fee is also non-refundable, although Dia & Co says the same amount is applied as account credit toward anything you keep from the box, plus free size exchanges (support.dia.com). There is no stated early termination fee in the Terms of Service, which is good news if you only want to stop future renewals.
How to ask for a refund when there is a billing problem
If the issue is not buyer’s remorse but a billing error, act fast and gather proof. Use the help page chat or email [email protected] with your account email, charge date, amount, last four digits of the card, screenshots of your cancellation confirmation, and any return tracking or order number.
Be direct in the message. State the exact charge you dispute, the date you canceled, and the resolution you want, such as reversal of a duplicate charge or refund for an unauthorized post-cancel billing. Short, factual messages usually get handled faster than long complaints.
- Account email used for Dia & Co
- Charge date and exact amount
- Screenshot of cancellation confirmation
- Receipt or statement screenshot
- Return proof if the issue involves box items
Your rights in the Philippines for charge disputes
Philippine users can challenge unauthorized or continued charges through their bank, credit card issuer, or e-wallet provider such as GCash or Maya. Under BSP dispute rules, cardholders typically have up to 60 days from the statement date to question a transaction, so do not wait for weeks if a new Dia & Co charge appears.
For a consumer complaint, DTI can handle online subscription issues under the Consumer Act of the Philippines, Republic Act No. 7394. Use chargeback only as a last resort after you have tried support, because your bank will usually ask for screenshots proving that you canceled and still got billed.
Dia & Co terms that matter before you click subscribe or cancel
Auto-renewal and commitment period
Dia & Co’s terms for Style Plans say that by signing up, you are enrolled in a quarterly recurring subscription that renews automatically until you cancel (support.dia.com). The same source states the renewal cycle is every 90 days, so this is not a month-to-month setup unless a separate offer says so.
That 90-day cycle is the number to remember when timing a cancellation. If your account shows a renewal approaching, cancel before the next billing date and save proof the same day, because the terms do not offer a grace period after the charge posts.
Free trial, governing law, disputes, and data retention
Dia & Co’s Terms of Service do not specify any free trial terms, which country’s law governs the contract, how disputes are handled, or what happens to your data after cancellation (dia.com). So if you are comparing it with other subscription services, the terms are noticeably thin on those points.
For users in the Philippines, that missing detail matters because you may need to rely on your own documentation and on DTI or your bank if a dispute comes up. Heads up: if the terms do not spell out a process, your screenshots, emails, and billing records become your strongest evidence.
Dia & Co plans and pricing for Philippine users
Current subscription plans
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Style Box (3 items) | $20.00 (₱20)* | Monthly |
Style Box (5 items) | $20.00 (₱20)* | Monthly |
Style Box (7 items) | $20.00 (₱20)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.
What the pricing data really means
The verified pricing dataset above gives the same $20.00 (₱20) styling fee across the 3-item, 5-item, and 7-item plans. At the same time, Dia & Co’s own plan details say Style Plans are billed quarterly, with the styling fee charged at the start of each billing period, so think of the styling fee as the recurring cost trigger rather than a full clothing bundle price (support.dia.com).
There is no verified Philippines-specific price list and no clear local tax or shipping breakdown in the provided sources. That makes Dia & Co harder to budget for from the Philippines, especially compared with local online shopping where final checkout totals are shown in pesos before payment.
Your rights in the Philippines if Dia & Co keeps charging you
What Philippine consumer rules mean for this case
For Philippine users, the main law to remember is the Consumer Act of the Philippines, Republic Act No. 7394, with DTI as the core consumer authority. If Dia & Co charges you after cancellation or refuses to address a clear billing problem, you can raise the issue as a consumer complaint and attach proof of cancellation, statements, and support messages.
There is no universal statutory cooling-off rule for every online subscription in the Philippines. The local guidance is more practical than automatic: many online sellers follow a 7 to 14-day return window as a best practice, but Dia & Co’s own terms do not give a specific cooling-off period or withdrawal right (dia.com).
Withdrawal rights and door-to-door rules
Philippine consumer guidance does recognize a 7 working day cooling-off period for certain door-to-door sales. For a service like Dia & Co, which is online and cross-border, that rule will not always map neatly onto the subscription itself, so your stronger route in most real disputes is evidence-based complaint handling through DTI and payment disputes through your bank.
This is where the mismatch matters: Philippine consumers may expect a standard cancellation grace period, but Dia & Co does not clearly offer one in its terms. So if you are still within a recent charge window, contact support immediately and avoid assuming that silence means approval of your refund request.
How to complain in the Philippines
Start with Dia & Co support and give them a short deadline, such as 3 business days, to answer. If there is no useful response, file a complaint with DTI and, for card or e-wallet charges, start a billing dispute with your bank, GCash, Maya, or credit card issuer within the 60-day window counted from the statement date.
For consumer complaints, prepare your ID, screenshots, charge details, and the full support history. A clean timeline helps a lot: date subscribed, date canceled, date charged, date contacted support, and date you asked the bank to investigate.
- Law: Consumer Act of the Philippines, RA 7394
- Authority: Department of Trade and Industry
- Bank dispute window: typically up to 60 days
- Extra regulator for card issues: Bangko Sentral ng Pilipinas
What customers say about canceling and dealing with support
Overall verdict from the available reviews
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review sample provided, cancellation and post-cancellation handling look difficult rather than smooth. The recurring complaints are continued charges, return disputes, and weak customer support response.
To stay balanced, the service itself does offer a clear account cancellation path on paper and a styling credit model that can be useful for customers who keep items. Still, the review trend in this dataset is fully negative, so Philippine users should treat documentation as essential, not optional.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | High | Extra billing after request |
Return dispute | High | Returned box still charged |
Slow support | Medium | No reply from care team |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Return dispute | Negative |
Specific review excerpts
- "Absolutely terrible service! None of the clothes I received were my size and I returned both bags on time in what they supplied and at a drop box location they provided but they're saying I never returned it and have since charged me!" (TrustPilot)
- "Worst customer care" (TrustPilot)
- "Worst company ever ….they said no order was placed and my money had already been pulled from my card and I was sent a receipt and I was charged twice one on the 11/5 and one on the 8th today" (TrustPilot)
- "I was charged for a box that I returned IN FULL BY THE DEADLINE... And I can’t get through to Dia Company Support to report it." (TrustPilot)
- "This company is a scam, I never received any product and then was charged over 500$ [approx. ₱500] and the company refused to assist." (TrustPilot)
Documents to gather before and after the cancellation
Before you cancel
Collect your account evidence before you make any changes. The best set is a screenshot of the plan page, a screenshot of the payment method page, your latest billing email, and a note showing the renewal date and whether your plan is a 3-item, 5-item, or 7-item Style Box.
If a box is already with you, save item photos, packing slip details, and any return shipping information. This matters because users have reported disputes where Dia & Co said a box was not returned even when the customer says it was dropped off on time.
After you cancel
Save the final cancellation confirmation screen and any email confirming the plan has ended. If you contacted support by chat or email, export the conversation or take screenshots with visible dates and times.
For refund or chargeback cases, keep your statement screenshot, transaction IDs, and the exact amount charged. Your bank or e-wallet provider will usually ask for those details before opening a dispute case.
Common mistakes that lead to extra charges or failed disputes
Using the wrong cancellation channel
If Apple or Google billed you, canceling only on the Dia & Co site may not stop the store subscription. Match the cancellation channel to the merchant shown on your receipt, because that is where the recurring payment authority usually sits.
Real-world example: a user thinks the website button is enough, but the App Store is still active. The result is a continued subscription and a messy refund request.
Stopping before the final confirmation
Dia & Co’s web flow includes several screens, including No thanks, Continue to Cancel and Finish Cancellation. If you leave before the last step, the plan may still be live even if you already saw a pause or cancel menu.
The fix is simple: do not trust memory. Only trust a final confirmation message or email with the date.
Expecting a pro-rated refund after the billing date
Dia & Co says there are no refunds for partial months after cancellation (support.dia.com). So canceling right after a charge posts usually stops future renewals, but it does not automatically return the latest styling fee.
This catches many people off guard because it feels like a normal monthly subscription. In reality, the service is built around recurring styling fees and box purchases, not simple streaming-style access.
Not keeping return proof
Several negative reviews center on returned boxes that were still charged. If your dispute involves kept, unreturned, or returned items, save drop-off receipts, tracking scans, and photos of the package before handoff.
Without return proof, Dia & Co can point to unpaid item balances, and its billing policy says it may attempt one or more charges until the balance is paid (support.dia.com).
Waiting too long to dispute a charge
In the Philippines, charge disputes with banks and card issuers typically need to be raised within 60 days from the statement date under BSP-related practice. Miss that window and your bank may reject the case even if your complaint is valid.
Set a reminder the day you cancel and check the next two billing cycles. That small habit can save you a lot of stress.
Best cancellation routes for Dia & Co at a glance
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | Styling fee non-refundable | Easy |
App Store (iOS) | Before next billing | Styling fee non-refundable | Medium |
Google Play (Android) | Before next billing | Styling fee non-refundable | Medium |
Registered mail | 5-10 business days | Styling fee non-refundable | Higher, best proof |
Quick takeaway
The website route is the fastest if you subscribed directly and the account page is working. App Store and Google Play are better when the receipt shows Apple or Google as the billing source, while registered mail is slower but gives stronger evidence for a later complaint.
No single method fits every case. Choose based on who billed you, how urgent the next renewal is, and how much proof you want to keep.
What to do after canceling so the problem does not come back
Immediate checks and bank monitoring
Right after canceling, look for three things on the same day: a final on-screen confirmation, a confirmation email, and no active renewal status inside your account. Save screenshots and add a calendar reminder 7 days before the next expected billing date and again on the billing date itself.
Then monitor your card, GCash, or Maya history for at least two billing cycles. If an unauthorized charge appears, contact the payment provider immediately and mention that you already canceled, with screenshots attached.
Alternatives and useful links
If you are leaving Dia & Co but still want curated clothing, a few known alternatives are Stitch Fix, which charges a $20 styling fee per box or about ₱20 in the supplied conversion; Trunk Club, which lists no styling fee in the provided data; and Threadbeast at $60 to $100 per month, or about ₱60 to ₱100 in the same conversion basis.
Useful links for support and follow-up are below. For Philippine consumer help, use DTI for the complaint side and your bank or BSP-related channels for payment disputes.
- Dia & Co Help Center
- Dia & Co Style Plans Terms
- Dia & Co Terms of Service
- Department of Trade and Industry Philippines
Dia & Co cancellation address and when to use it
Postal address for written cancellation
If you want a paper trail or the online process is not working, use the company’s physical address:
- 175 Varick Street, 7th Floor, New York, NY 10014, United States
Include your full name, account email, phone number, request to cancel the Style Plan, and the date. Add a copy of any recent billing email if possible, and keep the mailing receipt or delivery proof.
When the online route is still better
For speed, the account dashboard is still the fastest way to stop the next billing cycle because registered mail can take 5 to 10 business days. If your renewal is close, cancel online first, then follow up by email or post only if confirmation does not arrive.
That two-step approach is usually the least stressful. You get quick action from the account page and backup proof from written communication if support becomes slow.
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Written by Joaquin Sy
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Dia & Co subscription without incurring additional charges, log into your account, navigate to My Account, then Settings, and select Manage Box Plan. Follow the prompts to cancel your plan, ensuring you complete the final confirmation step. You may also cancel via email or registered postal mail.
Before canceling, check your current plan details, the date of your last charge, and your next renewal date. It's advisable to take screenshots of your account information and any return tracking details to avoid post-cancellation charges.
After cancellation, your subscription will stop renewing, but you may still be charged for any items kept from your last box. Ensure you return any unwanted items promptly to avoid additional fees.
Yes, if you subscribed through the App Store or Google Play, you must cancel your subscription through those platforms. For iOS, go to the App Store, tap your profile, select Subscriptions, and cancel Dia & Co. For Android, open Google Play, go to Subscriptions, and cancel there.
If you encounter issues while canceling, you can contact Dia & Co support via phone at 1-888-342-0017, email at [email protected], or through live chat on their help page. For written requests, consider sending a cancellation request via registered mail.